Virtacore (April 2012 – Current)

Cloud Architect/Systems Engineer

·         Designed and built one of the largest (if not the largest) public cloud deployments of vCloud Director 5.1(7000+ orgs) as a white label service for one of the foremost virtualization companies on Cisco UCS.  Since release the environment has approximately doubled in size monthly, and has had minimal issues. 

·         Migrated clients from multiple datacenters and hardware platforms into a single suite and on to Cisco UCS.  Designed and implemented a plan for a customer that was downtime sensitive to allow us to move their entire environment with less than an hour’s downtime (20+ VMs and several TB of data).

·         Administered existing public cloud on vCloud Director 1.5.1, including migrating it to the new suite.  Resolved issues related to the backend Oracle database.

·         Designed and implemented solutions for new customers, including P2V migrations of existing environments.

·         Worked with security contractors to identify the source of a security breach, and was personally responsible for the preliminary determination of the identity of the individual.  Was able to track his movements through systems and identify key nodes for forensic analysis, saving the company over $100K.

·         Resolved issues related to the security breach, including working with clients and vendors to rebuild/restore VMs, resolve issues related to SANs that had been factory reset, and overall health issues in the infrastructure environment.  Assisted customers in repairing impacted environments with corrupted domains and Exchange issues, including large scale migrations to new Exchange servers (1000s of users).

·         Assisted clients in troubleshooting issues across a broad spectrum of platforms and software, from issues related to website latency due to inefficient MYSQL queries to failed AD Role transfers. 

·         Provided an escalation point for support staff and junior engineers, and functioned as the Senior Systems Engineer for the engineering team underneath the technical Engineering Manager.

Irides, LLC (August 2010 – April 2012)

Systems Engineer

·         Responsible for server maintenance for existing devices.

·         Responsible for setup and installation of new servers.

·         Responsible for decommission of servers as needed.

·         Managed WSUS for 200 servers in a data center environment.

·         Worked overnight shift where highest priority task was to properly resolve or escalate high customer impact issues with minimal supervision.

·         Resolved email and web-hosting issues across a variety of platforms (cPanel, IIS, Smartermail, Imail, etc.).

·         Assisted in over-all data center maintenance and upgrades.

The Washington Network Inc (September 2009 – August 2010)

Network Technician

·         Responsible for server and desktop maintenance for existing devices.

·         Responsible for setup and installation of new desktops and servers.

·         Frequently required to meet with new and existing clients to review current service levels and propose new solutions to better meet business needs.

·         Functioned as the lead technician for all client issues for both technical support and implementation.

Lockheed Martin (April 2008 – May 2009)

Senior Technician

·         Responsible for server and desktop maintenance, upgrades, and technical support.

·         Ran cable and maintained network infrastructure.

·         Responsible for creating and maintaining various processes.

AE3 SYS (January 2008 – April 2008)

IT Contractor

·         Hardware maintenance support for HP/Dell/Gateway

·         Worked with multiple sites

Blair, Dubilier & Associates (September 2007 – January 2008)

IT Support Technician

·         Worked with multiple sites ranging from five to over 50 computers.

·         Regularly worked on server and desktop maintenance, upgrades, and technical support.

·         Acted as Sharepoint Server 2007 SME for the office.

·         Responsible for testing a small-scale Sharepoint implementation as a pilot to integrate at multiple locations.

·         Ran cable and maintained network infrastructure.

·         Provided A/V support to multiple clients.

Techware, LLC (April 2007 – September 2007)

Owner

·         Developed a small computer system support business.

·         Provided customer support ranging from PC based home applications to small business administration.

·         Deployed custom solutions for client organizations and companies.

Sitel Corp (March 2006 – April 2007)

Incident Lifecycle Coordinator/Escalation Team Lead

·         Direct management of trouble tickets generated into helpdesk queue.

·         Supervision of a helpdesk team.

·         Remote troubleshooting on the US Postal Service’s Advanced Computing Environment (ACE) platform.

·         Monitored ticket quality and assured effective, timely ticket resolution.

·         Responsible for creating and maintaining various processes.