From: route@monster.com
Sent: Saturday, May 07, 2016 5:09 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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Atul
Tiwari Parsippany,NJ +1-201-912-7470 (M) atul.tiwari.141@gmail.com http://www.linkedin.com/pub/atul-tiwari/68/100/73a ·
Summary: Certified Salesforce professional & solution architect
with over 12 years of development experience in CRM, web and cloud
applications, people management and project management implementing customer-facing applications in High-Tech,
Banking and Financial and Healthcare. §
Skills and
Expertise: ·
Over 12 years of relevant experience
in SalesForce.com,Veeva CRM , Apttus CPQ, Oracle and J2EE technologies ·
Salesforce.com
Certified Sales Cloud Consultant ·
DEV 401
Salesforce.com Certified Force.com Professional ·
ADM 201
Salesforce.com Certified Force.com Professional ·
Apttus CPQ
Product Certified ·
Salesforce
Wave Analytics White Belt Certified ·
Salesforce
Wave Analytics Green Belt Certified ·
Salesforce
Wave Analytics Brown Belt Accreditation ·
Worked
closely with business and technology leaders to define their future
technology roadmap, business processes and requirements, and application
architecture ·
Highly motivated manager to
improve project management effectiveness and productivity through critical
analysis and problem solvings ·
Adept at driving business impact
and leading large cross-functional teams in fast-paced environments having
strong complex problem-solving, relationship building and networking skills
and having a passion for working with talented teams and driving initiatives
from concept to completion ·
An articulate communicator;
skilled in quickly engaging team members and audiences, establishing rapport
and developing strong relationships ·
Have strong exposure on end to end
implementation of large enterprise applications for Industries like Banking,
Insurance, Technology, Information and Media ·
Good inter-personal skill,
dedication, commitment and a pleasing personality ·
Good Ability to interact with
end-users, managers and technical personnel ·
Managing
the software testing process, which includes devising test plans, creating
test cases, establishing protocols and testing environments and coordinating
actual software testing ·
Keep abreast of
new Salesforce features and functionality and providing recommendations for
process improvement ·
Highly proficient
in solution designing. High level understanding of the Object Oriented
Analysis and Design (OOAD) and salesforce object model based architecture and
SOA based EAI standards have contributed in a big way in providing cost
effective solution architecture for multiple clients ·
Extensive Experience
on Object Oriented RDMBS (Oracle technology), Oracle SQL and PL/SQL
Programming, DBMS Jobs Scheduling etc ·
Major
contributions are into Functional/Data Architectural solutions for B2B
applications and on-demad CRM applications in sales IT Domain ·
Worked on
Different real-time B2B Integration platforms such as Informatica Power
Center ETL tool for integrating Siebel and SFDC CRM system and also with
legacy systems Applications. Hands on experience on Informatica Power Center
8.6 ETL tool Source, Target, Mapping and Maplets, Workflows ·
Requirement
Analysis: Requirement gathering, defining,
eliciting, analyzing and documenting ·
Sales and
marketing: in CRM Practise under
cloud solutions to offer salesforce solutions for customer intending to go
with Cloud solutions §
Specific
accomplishments ·
Lead
several of largest Salesforce projects including Service Cloud implementation
at a global high-tech software company two very large Service Cloud
implementations in high-tech. ·
Led initial efforts for global roll
out of Salesforce for high-tech software company for the consumer business unit. This included setting up
processes, manage coordination with team members (internal and external),
managing stakeholders to build a strong decision support system and roll out
the Salesforce Service Cloud product to ~6000 users §
Tools and
Technical Skills:
Professional
Experience EMPLOYMENT
HISTORY:
Designation:
Sr Solutuion
Architect/Manager
Client:
Olympus
Location: New Jersey
Project 1 :
Olympus Role:
Solution Architect Duration:
Jan 2015 – Till Date Project
Description: A Japan-based manufacturer of optics and
reprography products, manufactures endoscopic, ultrasound, electrocautery
and endotherapy equipment. It has roughly 70% share of the global
market whose estimated valued at US$2.5 billion. The project was spread out over multiple phases
with the initial focus on providing industry leading practices for CPQ
processes and systems in order to make it easier for customers to do business
with them. As solutions architect and consultant working
closely with business and technical resources on all aspects of design and
development of a CPQ implementation in an iterative, Agile managed
environment. Responsibilities: §
Managed the requirements and
design effort to implement the Apttus CPQ applications §
Led day-to-day project management
and task management §
Monitored the delivery of
governance artifacts across process maps, requirements, and technical
architecture §
Led the deployment activities by
coordinating tasks and monitoring the progress & issues closely § Managed an onsite team of both Deloitte and client
resources as well as an offshore team for a total of 15+ resources Designation:
Sr Solutuion
Architect/Manager
Client:
Jannsen & Jannsen
Location: New Jersey
Project 2 :
GAP Assessment Tool Role:
Solution Architect Duration:
Oct 2014 – Jan2015 Project
Description: GAP Assessment
is a tool to capture drug development process End users
would be country managers, regional managers and business administrators Lowest level
users are country managers and they would be from different locations as
clusters Managers will
be having an activity as deliverables for each product/drug corresponding to
respective phase and country Regional
manager would be having access to all deliverables for different products and
countries Responsibilities: § Serving as a mentor to junior-level SFDC IT professionals § Developed Standard Conversion Routine in Informatica Cloud
to handle the below conversion scenarios: - - 1:1
relationship, just map it. i. e, one sell to going to one reporting
number 1:2 (to Many),
One sell to, to many reporting numbers o Stick all
the info into the account with the highest Covidien Sales - 2:1 Many
sell to’s, to one reporting number § Implementing, installing, and testing software solutions. § Incorporation of new reports & dashboards containing
detailed analysis of opportunities and companies that leading to better
forecasting. designing, developing, and/or customizing software solutions § Making configuration changes to store reporting number and
required attributes in SFDC. Apply the below conversion scenarios. - For 1:2 the
data is going to go to both - For 2:1,
pick Sell To with highest rev Old one goes into acct history, OR get it from
the centralized customer Data repository, (unknown at this time) - Need to work
out the process for the Sell To’s. § Developing Informatica process to handle Adds(new Ship
to)and changes(existing Ship to to new reporting number § Facilitating Data Quality (DQ) process for identifying
orphaned ERP records and parenting to sell to Account level; changes done in
Informatica Tasks to accomplish this. Employer:
Fujitsu America, Inc.
Designation:
Sr Technical
Lead, Applications
Location:
New York, USA
Project 3:
Salesforce BAS Group & Moody’s Corporation SFDC implementation Role: Technical Architect Duration:
Dec 2013 – Oct-2014 Project
Description:
Fujitsu America, the largest subsidiary of
Fujitsu Limited, provides a complete portfolio of innovative business
technology services, computing platforms, and industry solutions. This
project deals with working on salesforce sales model and to support various
Fujitsu products as SPARC based PrimePower, Intel Itanium, and Lifebook PCs. Currently
working for one of Moody’s Salesforce implementation where in following areas
are being worked upon: · Lead Management · Fee Notification · Request Withdrawal Tracker · Reporting Responsibilities: § Managing complex, full lifecycle and enterprise-wide
multi-country rollout for Salesforce.com programs. § Incorporation of new reports & dashboards containing
detailed analysis of opportunities and companies that leading to better
forecasting. designing, developing, and/or customizing software solutions § Implementing, installing, and testing software solutions § Undertaken complex software applications implementation
projects § Serving as a mentor to junior-level IT professionals Employer:
Cognizant Technology Solutions
Designation:
Sr.Consultant
Client: JP
Morgan Chase
Location: Jersey City, USA Project 4: IM
Distribution Build Role: Technical Architect Duration:
Jul 2013 – Nov 2013 Project
Description:
Salesforce sales model is to support the day to
day tasks of the Sales Team. It’s designed to help you manage your
Companies, Contacts, Opportunities, etc. and to record and track your Tasks,
Call Reports, Events etc. Salesforce has
been designed with you in mind and with extensive input from the members of
your team. One of the major goals of the project was to make sure you would
benefit from using the application. Responsibilities: § Configuration of different workflow rules, territory
management § Work closely with management to identify
and continually refine solutions to business problems using SFDC and
integrated technologies related to SFDC § Subject matter expert for all Salesforce related problems
including user on boarding, sales process launched globally. § Oversee the feature request process and
work with management to prioritize and execute solutions § Using agile methodology and resolving the JIRA tickets in
each Spring Cycle. § Write, delivery templates, solution best
practice guides, knowledgebase articles and other technical materials to
improve the design, delivery and management of the company’s solutions, so
making them easier to sell, more efficient to operate and deliver more saving
for customers. § Managing, training and mentoring offshore team of Aetna
Enterprise Model. § Expertise in Salesforce.com (Design/Architect of business
processes, Apex and Visualforce development, Customizations, App Exchange
package implementation). § Managed complex, full lifecycle and enterprise-wide
multi-country rollout for Salesforce.com programs. § Extensive Experience on Object Oriented RDMBS (Oracle
technology), Oracle SQL and PL/SQL Programming. § Work with internal staff and management
to create training materials and user documentation for new and existing
users § CRM (Salesforce) solutioning/ consulting § Monitoring support tickets and priotizing and assigning
them as per deadline. §
Incorporation of new reports &
dashboards containing detailed analysis of opportunities and companies that
leading to better forecasting. § Specialization in Agile SCRUM project execution
methodology § Monitoring support tickets and priotizing and assigning
them as per deadline. § As part of rollout type of works, the responsibilities
include gathering the requirements from the clients, performing analysis on
the business requirements and development of detailed system design, test
environment set-up, system testing. Client: Abbvie
Location: Waukegan, USA Project 5:
iREP Veeva CRM Role:
Architect/VeevaTechnoFunctionalAnalyst
Duration: Jun 2012 – Jun
2013 Project
Description:
Veeva iRep is a transformative sales
effectiveness tool that combines the power of Veeva CRM and best-in-class
closed loop marketing in a single application, delivering a highly intuitive,
seamless and powerful user experience. The result is that end users love
using iRep, IT loves supporting iRep and customers love the more meaningful
use of their time. iRep users can
complete all of their daily activities without an internet connection, but
they can also use their iPads to connect to anything else they need online.
The iPad can actually replace laptops, desktops and Tablet PCs entirely.
Because iRep is designed to take full advantage of the iPad’s capabilities,
your users will never go back to their old hardware, saving you money,
enhancing employee satisfaction and increasing efficiency Responsibilities: § Translate end-user requirements into
required features and map SFDC features to efficient front end processes
including solutions that are available and supported on mobile platform § Source and program third party
applications for the communication of SFDC with other systems. § Subject matter expert for all Salesforce related problems
including user on boarding, sales process launched globally § Participate in cross-functional teams
that address strategic business issues involving CRM, marketing, and sales
operation § Project managing complete VeevaiREP work stream starting
from participation in design discussion to approving the final deliverable § Work with the different Integration teams to provide
downstream data for their applications and technology team closely to
identify gaps in the data capture strategy and collaboratively implement
enhancements § Point of contact between business and IT : helping
business understand language of IT teams and vice versa § Design and review of Business processes § Configuration of different workflow rules, territory
management § Guiding the team on development of Visual Force pages and
Apex classes § Design and development of sales cycle for Abbott iREP
Model § As part of rollout type of works, the responsibilities
include gathering the requirements from the clients, performing analysis on
the business requirements and development of detailed system design, test
environment set-up, system testing. Client: Aetna
Location: Hartford, USA Project 6: Aetna Enterprise Model Role: Solutions Architect
Duration:
Jan 2012 – June 2012 Project
Description: Aetna wishes to develop a common enterprise reference model for
SFDC to support the eventual migration of all Aetna SFDC instances into a
single global org Approximately
13 additional business units to be migrated to common global instance
thereafter This
initiative seeks to identify a well-considered architecture to support the
realization of this Salesforce.com Enterprise Model Improve Usability. Earlier, Aetna
used STS (sales tracking system) for their sales operations.SFDC was
integrating with STS to improve their sales cycle and add the sales features
which SFDC provides out of the box. Responsibilities: § Subject matter expert for all Salesforce related problems
including user on boarding, sales process launched globally. § Solution design and test plans § Managing, training and mentoring offshore team of Aetna
Enterprise Model § Collaborate with salesforce Review team to assist with
accuracy overall design of the application and adhering to any suggestion if
feasible to implement in current time frame of the project. § Interacting with stakeholder to define goals to meet for
the End Users using the system § Managing Aetna Enterprise Model work stream for key site
enhancement including tagging documents, and QA Client:
Symantec
Location: Culver City, USA Project 7:
Symantec SFDC VCC Release-1.X –1.N releases Role: TechFunctionalAnalyst
/TechLead
Duration: June 2010 – Dec 2011 Project
Description: As a part of the initiative to have a single organization wide
CRM system, Salesforce.com was being rolled out to first set of users through
release 1.0, the first phase of the implementation program. In order to have
a single organization wide CRM system, Symantec ran a Proof of Concept (POC)
and a Pilot to evaluate the Case Management functionality of Salesforce.com
with selected users; post pilot, incremental release of Salesforce.com was
planned to consumer support group comprising of over 3000 users across 10+
support vendors.VCC Release 1.0 was done with the goal to
roll out the SFDC functionality to Sutherland Chat users (480 users)There
were functional requirements that could not be accommodated within the
Release 1.0 due to the compressed and aggressive timeline, which was
delivered as a part of a Dot release, 1.5.Cognizant was engaged with
the implementation of the Salesforce.com platform, was asked to provide a
proposal for Development and delivery functional requirements for Release 1. The strategic and operational benefits that
Symantec reap through this engagement were: • Got a single CRM system for the Consumer support group lowering
maintenance and support costs as well as provide a coherent and stable basis
for future developments and enhancements • Alignment of Symantec’s processes and providing best of breed
functionality by integrating Salesforce.com with other support applications • Filling the gaps, if any, and leveraging on the best practices and
functionality offered by Salesforce.com • A single window for visibility to customer queries and issues leading
to better customer service and retention Responsibilities: § Requirement eliciting, analyzing and documenting for
Global rollout out of salesforce dot com service cloud application for 3000
users and new enhancement releases and projects. § Worked on collecting business
requirements using JAD (joint application design), documenting FSD
(functional specification document), creating test plans §
As a part of the initiative to
have a single organization wide CRM system, Salesforce.com was being rolled
out to first set of users through release 1.0, the first phase of the
implementation program §
There were functional requirements
that could not be accommodated within the Release 1.0 due to the compressed
and aggressive timeline, which was delivered as a part of a Dot
release, 1.5 §
Cognizant was engaged with
the implementation of the Salesforce.com platform, was asked to provide a
proposal for Development and delivery functional requirements for Release 1.5 §
Incorporation of new reports &
dashboards containing detailed analysis of cases that leading to better
customer service and retention §
Salesforce support was started as
the support to the previous releases and any ongoing minor changes and user
set up issues and being the first member of the project from scratch,
additional task of fixing minor issues was under me with 2 resources at
offshore. Client: Aruba
Networks
Location: Pune Project 8: Aruba Application Support Enterprise Model Role: TechArchitect
Duration: Mar 2008 – May-2010 Project Description: Aruba designs and
manufactures high performance mobility security systems for enterprises to
allow their customers to seamlessly introduce wireless, security and mobility
access over their existing wired networks and manage those services from a
single point. Aruba Networks
is a 7-year-old company and is publicly traded on the NASDAQ as ARUN.
Aruba is number two in sales following Cisco Networks in the wireless network
market place. Aruba’s product line is differentiated by their unique
architecture based on profile driven access based on a policy or profile of
the person versus traditional port based perimeter security Responsibilities: § Worked as an Integration Architect for
Managed Market CRM (MMCRM) project. § Expertise in Salesforce.com
(Design/Architect of business processes, advanced and extreme Apex and
Visualforce development, Customizations, App Exchange package
implementation). § Managed training and mentoring team of Aruba Support. § Design discussion for the solution architecture § Monitoring support tickets and priotizing and assigning
them as per deadline. § Create dashboards and reports by pulling data from
different data sources and websites for presentations to senior management
team § Imparting domain and technical knowledge to the new
entrants and also fellow team members. Employer:
Lehman Brothers
Designation: Sr.BusinessAnalyst
Client: Lehman
Brothers
Location: Mumbai Project 9: OATS (Order Audit Trail System) Role: Sr.Developer
Duration: Jun 2007 – Mar-2008 Project Description: This project basically sends a daily report to
NASDAQ based on requirements. We work on developing those reports in java and
austosys schedules it to run daily. Apart from it,
we also monitor OATS daily support (Order and Trail system). Responsibilities: § Managing, training and mentoring the team. § Requirement Analysis and Solution designing
Implementation. § Application Development § Designing use cases scripts. §
Architecting a solution keeping
business objectives in mind. §
Project execution and timely
delivery Employer:
iGATE Global Solutions
Designation: Sr.Software Engineer
Client: GE
Commercial
Finance
Location: Pune Project 10: SAM (Strategic Asset Management) Role: Sr.Software Engg.
Duration: Nov 2004 – Jun-2007 Project
Description: Strategic Asset Management (“SAM”) is a business-critical
application for GE Corporate Financial Services (“CFS”). SAM provides the
ability to capture Collateral, Financial, Capital Structure and other deal
data for the purposes of generating the Portfolio Management Review (PMR).
This application also provides for analysis and reporting of data over
different parameters in the form of tables, graphs and charts. Auto
notification is built into the system to notify and escalate alerts whenever
defined events occur. SAM, Strategic
Asset Management, is used for the account managers of the Commercial Finance
to track the performance of their customers. Application is mainly used by
the account managers and the portfolio managers to track the performance and
the asset details of the customers. Undertake the all-necessary activities
for regular maintenance – Bug Fixes and identified enhancements of all
applications for the SAM Responsibilities: § Development of Java classes and implementing the
enterprise session beans. § Requirement Analysis and Solution designing
Implementation. § Code-Reengineering and Bug Fixing § Designing use cases scripts. § Deployment of the application using Web sphere App server. § Unit testing and Integration testing of the application. §
Project execution and timely
delivery Education
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Languages: |
Languages |
Proficiency Level |
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English |
Beginner |
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