KENNETH
JOHNSON
4426 W CREEDANCE BLVD GLENDALE, AZ 85310 ❚ 6239102450 ❚ KENJOHNSON1079@GMAIL.COM
OBJECTIVE: To develop my career utilizing my vast computer
knowledge, customer service skill and burgeoning leadership abilities.
HIGHLIGHTS OF QUALIFICATIONS
Effectively communicate with individuals and groups
Mastery of Siebel, Iris and OLH
Exceptional ability to present new information and update existing procedures
Task oriented and analytical
Able to interpret information accurately
Enthusiastic, resourceful and enjoy challenges
Collections, Sales, Customer Service and Call Center experience
WORK EXPERIENCE
TIER II CSR EMAIL TEAM / TELETECH FOR HYUNDAI MOTOR AMERICA
JANUARY 2012 APRIL 2013
Provide assistance through email correspondence.
Answer customer questions that directly involve warranty coverage and technical concerns.
Top email production per day, while consistently delivering high scoring QA emails.
Coordinate and assist between dealerships and Hyundai Motor America corporate offices.
Assist team members with system, procedural and email composition questions daily.
Handle inbound calls from Hyundai Motor America customers as needed.
DELIVERY DRIVER / PAPA JOHNS PIZZA
JULY 2004 PRESENT
Deliver Pizzas while maintaining customer service standards.
Train new delivery drivers using the Papa Johns P.P.O.P.E. method.
Prepare food for rush periods.
Expedite the delivery process by obtaining accurate and up to date maps.
ACCOUNT MANAGER / NEUTRON INDUSTRIES
MARCH 2009 MAY 2010
Assess the cleaning needs of businesses and suggest the proper products.
Cold call to set up new business accounts.
Maintain returning customers’ accounts.
Sell new products.
Collect on past due bills.
SURVEY CADD TECHNICIAN / RBF CONSULTING
FEBRUARY 2006 NOVEMBER 2006
Conduct thorough site surveys to ensure proper boundary lines.
Construct plat maps for master planned communities (Sundance, Riata West, Desert Oasis)
Obtain information to prepare accurate legal descriptions for use by engineers.
Submit Mylar maps to townships and cities for weekly acceptance. (Goodyear, Buckeye)
Extensive AUTO CADD customization to allow for streamlined design of plat maps.
KENNETH
JOHNSON
4426 W CREEDANCE BLVD GLENDALE, AZ 85310 ❚ 6239102450 ❚ KENJOHNSON1079@GMAIL.COM
CADD TECHNICIAN / ARIZONA PUBLIC SERVICE CONTRACTOR
JANUARY 2005 FEBRUARY 2006
Converted MDH wall maps to AUTO CADD Format using GIS FIELD MAP, underground operating maps and existing
wall maps.
Conducted field checks to ensure accurate placement of equipment.
Converted network Vault drawings from jpeg to AUTO CADD.
Worked closely with MDH to produce as needed maps in storm situations.
DISPATCHER RADIO ROOM / ARIZONA PUBLIC SERVICE
JULY 1998 JUNE 1999
Monitored statewide power outages.
Determined severity of power outage.
Dispatched serviceman, troubleman and power line crews to affected areas.
Updated supervisory staff of repair status and progress.
Maintained logs for overtime call out lists.
EDUCATION
GLENDALE COMMUNITY COLLEGE
GLENDALE, AZ AUGUST 1998 MAY 2002
WESTFORD COLLEGE
4425 W Olive Ave #128 Glendale, AZ 85302
REAL ESTATE SALES LICENSE PROGRAM
JANUARY 2009
REFERENCES
COREY STIFFLER - SUPERVISOR - TELETECH - 480-526-2402
RICK PIKEL - SUPERVISOR - PAPA JOHNS - 602-318-7425
SCOTT STODDARD - SUPERVISOR - DOMINOS PIZZA - 602-639-0386
MARGO REPPERT - MOTHER AND SUPERVISOR - APS - 602-371-6585