Josh Robinson

Northglenn, CO 80233 | joshrrobinson@yahoo.com

Technical Support / Network Support

●        Strong customer service background in IT with 2 years of telecommunications and IT experience.

●        Use troubleshooting skills to resolve challenging technical issues both rapidly, and cost-effectively.

●        Quickly learn and master new technology; equally successful in both team and individual work settings; and proficient in a range of computer systems, tools and testing methodologies.

Education

Westwood College of Technology – Denver, North Campus

oBachelor of Science:  Information Technology, Cisco Networking Systems

oAssociate of Applied Science - Architectural Computer Aided Design and Drafting

 

Technical Experience

Experience working with DS1, DS3, and Ethernet testing and repair including IP/Data network, Transport, and VoIP troubleshooting and trouble isolation of hardware.

 

Work History

Level 3 Communications, April 2014 – July 2015

Global NOC Managed Services Team Lead

oAssisted supervisor managing 7 to 10 technicians

oDelegated the assignment of trouble tickets to technicians

oSide by side training of technicians

oResponsible for managing the Managed Services ticket queue

o Responsible for receiving escalation calls and complaints

 

Level 3 Communications, August 2013 – July 2015

Global NOC Managed Services Technician

oTechnical Support, Opening Internal Trouble Tickets using web-based system

oOpening External Trouble Tickets with LEC Providers via phone or web.

oTroubleshooting DS1/DSO: T-1, T-3, DS-3, and Ethernet circuits.

oTroubleshooting MPLS, IPVPN, BGP and OSPF routing

oCisco, Juniper, Adtran, Alcatel, Digital Access Cross-Connects and Switch Configurations

oLoop testing  through transport DACS

oWorking with on-site technicians using web-based conferencing to replace and configure routers

oTroubleshooting with transport for routing issues

oTrained new employees and assisted in creating training guidelines

 

 

 

 

 

JR Engineering, LLC August 2004 to February 2009

Land Development / Water Resource Designer

oDevelopment of design documents using Auto CADD software

oGIS topology mapping

oPond volume calculation

oRoad and utility design

 

JR Engineering, LLC

Assistant LAN Administrator

oDesktop support

oSoftware updates/install on workstations

oConfigured wireless setup of employee laptops

oPC hardware troubleshooting and repair

oIssuance of office secure access fobs

oMinor plotter/printer repair