RELEVANT PROFESSIONAL EXPERIENCE
PAWS Veterinary Hospital (non-profit) –
Principal Salesforce.com Consultant; August, 2013 – present
·
User
requirements gathering, including external system integration requirements
·
Schedule
setting with management and implementation team members
·
Custom
Salesforce.com architecture and implementation, including the Volunteers
application
·
Salesforce
REST API integration development, utilizing Java
ITC Telecommunications – Principal Salesforce.com
Consultant; September 2014 – October, 2014
·
Determined
initial requirements for an Enterprise Salesforce.com deployment
·
Implemented
first set of requirements, including all object and field definitions, and
initial flows through meetings with users, determined their requirements and
documented those as stories of use
·
Translated
stories into use cases for implementation Determined
·
Implemented
database, business automation and analytics
The Food Bank of Santa Barbara County
(non-profit) – Principal Salesforce.com Consultant;
June 2014 – October, 2014
·
Worked
through project phases of gathering user needs, turning those into specific
implementation requirements .
·
Implementation
and testing of gathering to full production system turn-on for pieces of
functionality at a time (iterative development)
·
Full
implementation deployment of Volunteers functionality for staff &
volunteer activity via web.
·
Starting work
on implementation of custom solution for Donations, and data management.
·
Project
Manager for team of 4 developers
Luminary Financial Services – Principal
Salesforce.com Consultant; July, 2013 – August, 2013
·
User
requirements gathering, including external system integration requirements
·
Initial
custom Salesforce.com implementation
WAGE Project (non-profit) – Principal
Salesforce.com Consultant; May, 2013 - present
·
User
requirements gathering
·
Complete
custom Salesforce.com implementation
·
Ongoing
implementation maintenance and administration
·
User training
·
Extensive
data translation using Jitterbit and DemandTools ETL tools
Route Analytics Masters, LLC – Owner;
January, 2009 – May, 2013
·
Marketing
program development and execution for product and services lead generation.
·
Channel and
end user customer training.
·
Utilized
Salesforce.com for marketing program tracking
Packet Design, Inc. – Worldwide Marketing;
Fort Collins, CO
Director of Alliances, January 2004 –
November, 2008
·
Responsible
for all HP sales enablement, including generation of all product sales
collateral and delivery of all sales and technical training for HP’s OEM’d
product, the Route Analytics Management System (RAMS).
·
Delivered the
majority of customer presentations and demonstrations for the RAMS product,
up to ‘C’ level, and conducted all product training to purchasing customers.
·
Worked with
executive management to develop partner strategy, and train selected partners
·
Utilized
Salesforce.com for all partner account, partner OEM sales opportunities,
contacts and extensive customized reporting.
SMARTS, Inc. (now EMC) – Worldwide Sales
Organization; Fort Collins, CO
Named Account Executive, Western U.S.
Region, February,
2003 – October, 2003
·
Responsible
for direct sales, with annual quota of $2.1M, to enterprise and service
provider named accounts in the region.
·
Excellent
sales opportunity penetration with key accounts in Colorado, Arizona and
Washington.
·
Led sales
engagements, including some technical, with all prospect stakeholders, from
IT administrators to ‘C’ level staff.
·
Utilized
Salesforce.com for all sales opportunity tracking and reporting, including
forecasting and custom reporting.
Hewlett Packard Corporation – Business
Customer Organization, Software Regional Marketing; Fort Collins, CO
Business Development Manager, Eastern U.S.
Region, December,
2000 – February, 2003
·
Responsible
for facilitating HP Software regional sales quota achievement of many tens of
millions of dollars annually.
·
Established
and managed cross-functional, deal-focused virtual teams charged with moving
large software opportunities through the sales cycle, with solutions
involving custom product, support and financing structures.
·
Owned
strategy for closing a number of large deal opportunities ($1.5M-$3.5M) in
the enterprise, service provider and mid-market segments, and served as lead
negotiator with customers for solution sales.
Hewlett Packard Corporation – OpenView
Business Unit, Service Provider Solution Planning; Fort Collins, CO
Solution Marketing Manager, April, 2000 –
December, 2000
·
Created full
portfolio-based integrated service management (ISM) solutions targeted at
three key service provider market segments: application hosting, web hosting
and internet data center hosting.
·
Increased
constituent product sales by 15%.
·
Developed and
delivered ISM messaging to prospective customers, press, analysts and the
field.
·
Actively
participated in back-end planning processes for portfolio-based solutions
Hewlett Packard Corporation – OpenView
Business Unit, Storage Management Operation; Fort Collins, CO
Software
Developer; Support Manager; Technical Marketing Lead,
June, 1998 – November, 1999
·
Participated
in architecting OpenView Storage Node Manager, a revolutionary,
first-in-class software product for storage area network (SAN) management
·
Designed
(using Fusion and UML) and implemented (in Java) 3 major modules of the
Storage Node Manager architecture.
·
Designed and
implemented several breakthrough tools to facilitate supportability and
deployability of the product, significantly increasing customer satisfaction,
and improving support efficiency for the product by 25%.
·
Conceived of
and deployed the overall support strategy and delivery model.
·
Constructed
the project plan for post-release field technical activities, including sales
support and sales/delivery channel enablement.
·
Trained
marketing, sales and support delivery resources.
EDUCATION
CLEMSON UNIVERSITY, Clemson,
SC.
Bachelor of Science, Computer Engineering;
July, 1991, Summa Cum Laude.
GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, GA
Master of Science, Electrical Engineering;
March, 1994, Summa Cum Laude.
CERTIFICATIONS
Salesforce.com Certified Administrator
(ADM201); May, 2012
Salesforce.com Certified Developer (DEV401);
April, 2015
Salesforce.com, San Francisco, CA