SUMMARY:Salesforce Administrator possessing experience implementing, developing and administering Salesforce Production and Sandbox instances across multiple organizations for the largest airline in the world.  Alongside Salesforce, also created and administered SharePoint sites for the largest telecommunications company and leading mortgage company in Texas.  Proven ability to complete high-profile, global-scale IT projects and change initiatives, across cultures, functions, and geographies on time and within budget.  Proven skillset to multitask and coordinate large-scale deployments across different CRM systems with on and offshore resources.
 

Core Skills: Salesforce System Administrator; Salesforce Developer; Project Management; Business Analysis; Microsoft Team Foundation Server Team Management; SharePoint Designer / Administrator; SharePoint MOSS / WSS Development; Web Development with latest technologies; Hardware and Networking; Training end-users; Technical Writing and Documentation; Software Testing and Quality Assurance

 

TECHNOLOGY: Salesforce ADM201 Certified, Eclipse Force.com IDE, Android Development SDK, Jitterbit Software, Salesforce.com Data Loader, Multiple AppExchange Cloud Applications, Microsoft Office Master 2013, SharePoint MOSS and WSS, HTML, CSS, JavaScript, SQL Server,

Active Directory, Adobe Creative Suite 6, IT/Networking, Hardware Support, Windows/Mac/Linux

 

EXPERIENCE:

09/13-PresentAmerican Airlines

Salesforce System Administrator

•         Implemented new deployment system utilizing XML deployments between environments and Force.com IDE

•         Received all work and documented projects in Rally Agile Development Software

•         Utilized Rally prior to all deployments to ensure development work was up to date and the system accurately reflected current iteration status

•         Developed and deployed a custom Salesforce object to mirror all Rally user stories to allow for developers to track their work in Salesforce and to ease QA process

•         Performed developer changes in accordance with business requirements in administrative sandboxes and migrated changes for QA

•         Created custom solution to automate tracking of all user stories for deployment activities

•         Developed command line batch file to automate Force.com deployments via XML

•         Extensively exposed to creating objects, fields, record types, workflows, approval processes, escalation rules, assignment rules, validation rules, email services and other standard functionality

•         Experienced in utilizing Visio to create flow charts, diagrams alongside additional reporting tools within Salesforce

•         Experience in creating roles, profiles, email templates, page layouts and approval process

•         Meticulous analysis required for understanding organization process and converting already existing business process into matching SFDC workflows and configuring the platform to meet business requirements

•         Expert user in creating custom objects, fields, tabs, reports, dashboards and various other user interface components as per business or client requirements

•         Extensive experience in forming thorough deployment process documentation for current and upcoming system changes

•         Created field and page layout customization for standard and custom objects to formulate a logical flow to meet business requirements

•         Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements

•         Maintained configuration and certificates to utilize single sign on for end users

•         Used Process Builder within Salesforce to create automation between custom objects

•         Acted as backup for Project Manager for critical or Production affecting issues

•         Effectively managed deployments every 3 weeks coordinating efforts with on and offshore resources sometimes taking as long as 8 hours

•         Interacted closely with the Siebel CRM team and was responsible for checking record synchronization between the two systems and correcting any discrepancies

•         Proficient in data migration and integration using tools such as Informatica on Demand, Data Loader, and Force.com Migration Tool

•         Designed specialized component solutions and used AJAX refresh code with them in VisualForce pages

•         Led meetings between Salesforce Account Manager, CFL Manager and project teams

•         Exported, analyzed, organized and performed sizeable data loads spanning multiple objects

•         Compared data between large spreadsheets utilizing complex formulas and processor intensive formulas

•         Worked late or off hours to coordinate development or testing with offshore teams

•         Utilized and manipulated VBScript to automate bulk loading of PDF attachments to the system

•         Interacted with end users to ensure their experience was flawless and address any issues reported to the business unit

•         Offered suggestions and alternatives to business requests to provide a better experience to users

•         Tested Salesforce software in lab environments prior to end user deployment

•         Possessed excellent communication, interpersonal and analytical skills along with a determined attitude.

•         Maintained excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to necessary conditions

 

 

 

 

 

01/12-08/13PrimeLending

Lead Salesforce Administrator

•         Handled implementation for Salesforce system including 2600 active users across the country

•         Worked with Visualforce and Apex to help build the Salesforce applications, and to troubleshoot existing implementation.

•         Investigated and worked on helpdesk tickets as related to Salesforce or SharePoint

•         Acted as sole point of contact with Salesforce Premier Support and ensured that all support issues were managed in a time efficient and effective manner

•         Utilized Force.com Data Loader for managing users on a bulk scale as well as manipulating data through custom objects and system objects

•         Redesigned the full SFDC suite that touched over 2500 users- including designing new functional specs, map/gap, configuration, testing, debugging and supporting the implementation after go-live

•         Managed SFDC deployment from 5 sandbox environments that were designed and configured

•         Created workflows including some around creating Triggers

•         Responsible for any changes to business requirements if they were not working correctly in the system and reported all changes back to management

•         Created multiple reports and dashboards based on business process meetings with management

•         Attended Change Management meetings and thoroughly explained all changes to be made to the SFDC system to upper management and infrastructure department to provide a full overview of how upcoming system changes would affect the rest of the systems

•         Functional experience with developing mobile applications for Salesforce Touch platform with Eclipse and respective SDKs

•         Acted as lead point of contact for all projects in Microsoft TFS and managed team work initiation, progress and completion through Scrum methodology and Sprints

•         Attended Dreamforce 2012 with entire team to stay current with emerging Salesforce technologies

•         Assisted in leading Scrum/Sprint planning meetings, created effort points per project requirements, and was responsible for selectively assigning tasks to different team members based on their specializations

•         Created custom workflows in SharePoint to function numerous different ways

•         Created Powershell scripts to automate SharePoint tasks and jobs that required consistent manual input

•         Edited SharePoint master pages to alter the look and feel of SharePoint sites and pages while removing all branding and recognition of SharePoint

•         Managed and executed system deployments between Development, QA, UAT and Production environments

•         Prepared and compiled change sets containing all files to be modified in a system deployment while also performing testing and efficiency checks to ensure the change will deploy successfully in its respective target environment

•         Aided in interviews for potential new team members

•         Checked in daily with product owner for product consistency and corrected any issues reported immediately

•         Attended bridge calls with multiple teams so everyone was on the same page for system deployments

•         Upon system deployments, validated and backed out changes if necessary

•         Created SQL scripts for the DBA team to load for Production environment usage

•         Troubleshot integration issues between proprietary systems using .NET and SQL scripting

•         Worked with API and custom coding via Eclipse between environments

 

10/10-12/11TH Enterprises

Systems Administrator

•         Constructed and managed procedures for SharePoint projects

•         Outstanding organization with content type management across the company and passing the functionality into client hands

•         Take client requirements and formulate a strategy for their visions and present to them

•         Manage SharePoint Central Administration to work with content databases and configure sites accordingly

•         Installed, configured and managed recurring backups using Symantec backup software for 50 or more clients on a nightly basis

•         Designed Visual Basic macros in Word to pull multiple documents from a SharePoint document library, place them into an array and merge the documents into a single document and generate a table of contents, similar to a meeting agenda. 

•         Developed a SQL database linked via HTML and ASP for escalations

•         Performed minor work on Exchange Server 2008 to allow for client emails to route properly through the system

•         Trained and certified engineer for Altigen phone systems

•         Installed/repaired phone systems for clients that were operating on analog or digital extensions

•         Utilized task scheduler to automate a variety of system tasks overnight and over the weekend to streamline client operations and remote IT functions throughout the day

•         Performed server maintenance, updates and patches remotely from office or from home via VPN tunnel from home to client site

•         Demonstrated strong proficiency in creating new master pages and editing existing ones for branding purposes to remove all “SharePoint feel”

•         Custom implementation of C# / VB code to pass variables through the URL into content and web parts of other pages

•         Successfully managed the use of several SharePoint 3rd party applications such as Colligo and CorasWorks and developed SharePoint solutions around the usage of the product

 

 

 

01/07-08/10AT&T U-verse

Systems Administrator12/08-08/10

•         Implemented and managed over 50 SharePoint sites across the AT&T U-verse Customer Care organization at AT&T headquarters located in Dallas, TX

•         Led site design and implementations using the latest SharePoint technologies

•         Created new approval system to help streamline functions of different department heads across the organization to better utilize their time and efficiency

•         Integrated Microsoft Excel into SharePoint to pull different data from different lists auto feeding all of the data into a self-updating pivot table so when the spreadsheet was opened, the Pivot Tables would update the most recent data from SharePoint.

•         Utilized JavaScript, VB and C# code to achieve optimal results for SharePoint sites by either implementing the code directly into the master page or ASPX file, or via CSS in a hidden web part

•         Effectively handled multiple projects at one time from multiple department heads in relation to changes to

•         Gathered initial requirements from users and provided documentation to educate end-users on site functionality

•         Traveled to end user locations to have meetings for newest technology and service rollouts

 

Executive Escalations01/07-12/08

•         Responsible for identifying and troubleshooting issues with services for company executives

•         Trained on Telco connections from the outside of a house inwards

•         Operated signboards via proprietary hardware and controlled remotely to deliver messages to call centers nationwide

•         Experience with running cable through walls and installing plates/punch downs

•         Hardware mounting skills required to adequately present all equipment

•         Handled sensitive account information for the president and vice president of AT&T

•         Worked with multiple tools to code and test software and services remotely

•         Developed a SQL database linked via HTML and ASP.

 

2Wire Inc, RMA Supervisor01/05-12/06

•         Managed control of defective hardware IT equipment

•         Inbound/outbound technical support for general product usage

•         Recurring conference calls with quality control teams and shipping centers to maintain highest quality product and service

•         Operated SAP software that required extensive training and trained new employees for usage of software and proper identification for defective product

•         Maintained routine checkpoints and assured deadlines were met on time

 

EDUCATION: B.S. Information Technology, University of Phoenix

AS Computer Programming, High Tech Institute, Phoenix, AZ