OBJECTIVE

A Business Analyst professional with extensive experience in IT project and building Business Intelligence Solution seeking a challenging Business Analyst/System Analyst position.

SUMMARY OF QUALIFICATIONS

·               Solid experience in Business Architecture, Business Requirement Gathering, Business Process Reengineering, Business Process Modeling, Process Management, Application Development & Release Management in diverse business domains using UML, Object-Oriented Analysis and Design Methodology and Testing Methodologies. ·               Extensively worked in define conceptual process solutions and authoring of Use Cases, Use Case diagrams, Activity diagrams, Class diagrams, Sequence diagrams using analysis and design models tools like Enterprise Architect, MS Visio and Rational Rose. ·               Extensive experience in writing Business Requirement Documents(BRD) - Use Case Specifications, Functional Specifications, System Design and Requirements Specifications, Requirements Traceability Matrix across the project Deliverables, and Entity Relationship. ·               Solid experience with Data Warehousing Concepts, Data Analytics, Data mapping, Logical Data Models, ERP structure, CRM data flow. ·               Extensive experience in researching and gathering business requirement throughout Project Life Cycle, Waterfall and Agile methodologies, Software Development Life Cycle(SDLC), IS methodologies, functional specific testing, Rational Unified Process (RUP) and Unified Modeling Language (UML). ·               Skilled in gathering user requirements performing Gap Analysis and translating them into structured data, functional and usability requirements. years experience in performing AS IS-TO BE analysis ·               Strong abilities on web base system function design and implementation, UI mock-up, user interface design ·               Facilitated Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) with stakeholders to converge early design acceptable to the customer and for the developers and to limit a project’s exposure to the forces of change. ·               Facilitated UAT, proficient in developing and executing Test procedure, cases, scripts, plans, performing various testing like GUI Testing, Functionality Testing, System Testing, Front-End and Back-End Testing and ensuring that the software meets the system requirements. ·               Excellent analytical skills, presentation and communication skills compiled with a proficiency in problem abstraction, business modeling and process flow and analyzing components involved and translating into Use Case Requirements. TECHNICAL SKILLS: Methodologies: Zachman Framework, Object Oriented Analysis and Design, Software architecture/Analysis, Web Services, User Interface Design, Reporting, Logical Data Model/Physical Data Model, Data Warehousing, Business Intelligence, Star Schema, Extraction Transformation and Loading Operating System: Windows7/XP/NT/2000/2003, UNIX, Modeling Tools: Erwin, Enterprise Architect, MS Visio, Rational Suite, Excel RDBMS: Oracle8i/9i/10g/11i, MYSQL, MS SQL Server, MS Access, DB2,SAP Languages: SQL, PL/SQL, C++, Java, HTML, XML, VBA Office Suite:                     MS-Word, MS-Power Point, MS-Excel, MS-Visio,  Acrobat Networks: TCP/IP, FTP, Checkpoint VPN

PROFESSIONAL EXPERIENCE

System Analyst

Dialog Direct Inc.                                                                                                          2014-2015

·   Design IT data structure, ETL, manipulate, hygiene  data for  Novartis Animal Care system using Aleryx, Tera data DMC  for data processing, data blending, mapping the tables and columns into database for huge data processing.  

·   Remodeling web based data processing system for Boxtop for Education system, mapping requirement to the backend database structure, design and integrated new functions(3 in1 new web layout for data entry and school users, Sync function for database synchronization)and provide production support.

·   Created documentation include implementation/rollback plan and regression/UAT testing for Nestlé Nutrition Store based on the business requirement.

·   Performed Flow Chart, Business Requirement, Functional Requirement creation, Business requirement testing , Regression Testing, User Acceptance Testing (UAT) for successful implementation in Netsuite for Pfizer(PCH, Direct Mail, Call Center, Non-Budco) and DTV projects

Environment:	Windows 7,Netsuite, PL/SQL developer. Tera data, Jitterbit, Unix
Applications:	MS-Project, Alteryx, SoapUI, MS Visio, SAP BI reporting

Senior Business Analyst

IBM Canada Ltd, Global Technology Services (GTS)                                              2012 – 2014

·   Global business control for IBM HR and finance( Employee cost--Health and Welfare, Employee Separation, Global Mobility, Pension ) to ensure business process work on track

·   Created and implement new process and update development plans base on the global control requirement and user requirement changes, Create documentation of business initiatives using standardized templates.

·   Created new test script for HR control base on the new process and global control requirement changes,

·   Re-engineer and provide technical support the global SOX control to ensure control testing implement well and all of the data and backup have been validated and entered into WWBCIT for all 4 process ,

·   Design the testing process for HR control work plan and new process implementation base on user requirements and functional requirements and trained user group to ensure the process meet the desired functions.

·   Maintains local new process compliance to global level policies and regulations, ensuring that gap differences are accounted for Canadian processes

Business System Analyst                                                                                         2011- 2012

      Multimatic Inc                                                                                            

·   Facilitated production and financial function change management across entire process from project conceptualization to testing, function testing & implementation by different methodologies.

·   Re-engineering the global manufacture business process and made full functional testing in system to coordinate with users and trouble shooting for function design errors.

·   Worked with cross-functional teams by leading new ERP system implementation project and provide training sessions for new business requirements to ensure term worked harmoniously.

·   Organized JAD session and chaired meeting with multitude of stakeholder to handle customer requirements to solve any issue to ensure work SLA in order to serve global manufactures.

·   Conducted interviews for user requirements elicitation and function specification requirement to conduct AS IS-TO BE analysis in order to meet the software and new process design.

Environment:	Windows 7/XP, MS SQL Server. Manage 2000, EDI/Gentran, Collect 2000, Unix
Applications:	MS-Project, MS-Office, MS Visio, OEE, Timesheet

 

System Analyst                                                                                                                2011

Valeant Pharmaceuticals Inc( Biovail Pharmaceuticals Inc.)

·   Reviewed business needs, specifying business objectives and needs, assisted the project manager to prepare project estimates, scope, developed project plan, identifying milestones for the project and making recommendations for contingency plan and suggest viable options to ensure the project delivery on time.

·   Provided Admin management and user support for multiple applications used by various departments : Time and attendance /ERP/Manufacturing, Financial/HR (QAD Kronos, Sharepoint, EAM and others)

·   Worked on site for different acquired company(Dr. Renaud & Vital Science) business control systems projects (include production, HR, Financial GL/AR/AP etc ) merged into company core QAD ERP system .

·   Worked on site consultation for ERP merging projects and system upgrades, participated in design, testing, development and implementation of systems enhancements, updated and document application upgrades.

·   Designed Use Cases and created UML models such as Use Case Diagrams, Activity Diagrams, and made the full function testing to meet the SOD and GxP requirements.

·   Created Request for Change(RFC) base on users requirements and Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents, UAT test scripts and executed UAT test in QA to ensure the program satisfied the business needs.

·   Executed implementation and rollback plans for disaster recovery in both test (UAT)and production environment and use standard documents templates to prepare  SOX and GxP requiring documents.

Environment:	Windows XP/2003, MS SQL Server. QAD, , Kronos, EAM, Unix
Applications:	MS-Project, MS-Office, MS Visio, Formscape; Sharepoint

Process and Control Analyst                                                                                     2009-2010             

      Rogers Communications Inc                                                                                            

Solved and investigated problems related to the production control and systems integrations in supply chain management

·   Coordinated requirement sessions with Business and Development groups; elicit user requirements using interview, questionnaire and JAD sessions for Oracle ERP GL/AR/AP and Sharepoint implementation.

·   Gathered Interface Specifications and Business Process Requirements for the application from various business areas (Billing, credits issue, Order entry, Return, RMA, Ship, Transfer, Pick, 3PL) to finalize the business process requirements.

·   Identified and trouble shooting for root causes of stakeholders for dropped transactions, telecom billing error, systems errors, aged open POs, developed and implemented actions plans to correct to meet the production requirements.

·   Communicated with users and Channel Partners to resolve data and systems connectivity errors, statuses on transaction progress to track implementation and upgrade deadlines and issues

·   Worked as Super User of Noetix reporting system, utilized ERP information system, created and modified queries and scripts to fulfill the business operation requirement

Environment:	Windows XP/2000/2003, MS SQL Server. Oracle 10gR2,
Applications:	Noetix, MS-Project, MS-Office, MS Visio, Bulk Load Runner,  SQL Server, Sharepoint

 

Senior Business Analyst                                                                                                    2003-2008

     Genesis Microchip (Canada) Inc ( Home Entertainment Division of ST Microelectronic Inc).

Business control of production for electronic boards, integrated circuit cards and integrated circuits for the global operation.

·   Participated in company’s ERP system configuration and redesigning core business processes and models to manipulate the supply chain control by wither waterfall or agile methodologies.

·   Based on the reports received from world wide warehouses analyzed and mapping billing, payments and cost data structures into company’s ERP system to control and improve business data process.

·   Analyzed requirements using vary analysis models, prototypes as team leader to ensure the requirements are complete and pass through test to control expenditure

·   Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures

·   Reviewed project life cycle, detail designs and testing plan in major ERP system upgrades and interacted with vendors and warehouses to ensure requirements are fully met.

·   Conducted stakeholders meetings, trouble shooting for application errors, created analysis/functional specifications as well as Liaising closely both Front / Middle Office. Performed the requirement analysis and documented the requirements in the Business Requirement Document (BRD).

Environment:	Windows XP/2000/2003, MS SQL Server. Oracle 10g, 11i,SAP
Applications:	Discoverer,Data Modeler, MS-Office Suites, MS-Visio,  SQL Server, VB

EDUCATION AND TRAINING

Oracle 10g Administration and Developer2006

Seneca College                                                                                                            

Bachelor of Computer Science                                                                    2003

York University                                                                                                            

Bachelor of Architecture & Construction Engineering             1989

Xian Jiaotong University of China