Ruben L. Ortiz

8203 Northlake Parkway,               (407) 462-1062

Orlando, FL 32827rubenortiz@gmail.com

 

SUMMARY:

·               Salesforce Technical Lead

·               Transforms data into relevant, actionable story

·               Consistently delivers value to the organization

 

 

LANGUAGESSalesforce Apex, Visualforce, Jitterbit, Cognos 8.4, BIDS, Crystal Reports, OLAP, C#, VB6

 

SKILLSExpertise:

Salesforce development

Salesforce integration

Salesforce administration                            Systems Integration

 

 

EXPERIENCE

Business Analytics & Innovation Administrator         May 2010 – Present

Orlando Utilities Commission, Revenue Assurance, Orlando FL

 

Core Function:

Technical lead for Salesforce development and analytics.

 

Major Accomplishments:

▪       Developed, in Salesforce, an application to identify potential customer escalations. The application helped improve the overall customer service score.

·              Developed the integration to and from the back-end system of record using SOAP and Jitterbit data loader.

▪       Developed a set of quality control applications in Salesforce.

▪       Developed a call center dashboard application in Salesforce.

▪       Develop moderate to complex triggers, work flows and controllers

▪       Aggregated disparate customer records into one data sink that provides different views of a customer transaction

▪       Developed various integration projects.

▪       Developed many complex SQL reports in Cognos to identify fraud, billing exceptions and damaged equipment

·              Published an article in the leading utilities fraud newsletter (IURPA)

▪       Lead an analytics and development team. One BA and a second Salesforce developer.

 

 

 

 

 

 

 

Business Intelligence Business Analyst                     April 2008 – 3/18/2010

Fidelity National Information Services, Maitland FL

·                  Core Function: Consulting and Training (Finance)

 

·                  SSRS :

·   Developed General Ledger reporting metadata which replaced a legacy application. It has been delivered and implemented in our client sites with great success. The new system makes GL reporting easier and helps our customer save time.

§  The model implements a recursive CTE query to populate GL hierarchies.

·   Maintained existing models.

·   Created views for custom reports.

·   Designed financial reporting models.

·   Created stored procedures to refresh tables.

·   Developed a set of GL reports for our accounting clients. The reports were developed using the new GL model. The reports are fast and accurate.

·   Designed and deployed advanced reports using Business Intelligence Design Studio (Visual Studio 2005).

 

 

Software Developer/Analyst                                                                           2005 – April 2008

Florida Hospital, Management Information Systems, Orlando, Florida

Develop

·               Accomplishments:

o        Developed a General Ledger ETL (Extract Transform Load) application for the GL reporting system.

§ It executed every thirty minutes and loaded pricing & expense (FL pricefiles) information for executive dashboards.

§ The ETL script (Data Integrator) applied custom business rules and data cleansing.

o        Developed an HR labor tracking dashboard, model, and ETL program. It is now in use at the executive level and helped replace aging MS-Access reporting applications.

o        Developed a Point-of-Sale for a clinical department. Features transaction (GL posting) and reports (inventory, sales, and net income type reports).

o        Successfully converted an MS-Access database to SQL-Server.

o        Produced inventory and financial reports with Crystal Reports.

 

Systems Administrator                                                                                                        2003 - 2005

The WebPros, Collegedale TN

Managed the technical infrastructure of WebPros, a web hosting and development organization.

§    Active Directory and Apache administrator

CERTIFICATIONS      Salesforce Certified Force.com Developer, March 2015

License 2355303

 

EDUCATIONSouthern Adventist University, Collegedale, TN

              Master of Software Engineering                                                Graduation, July 2005

Southern Adventist University, Collegedale, TN

              Bachelor of Science, Computer Information Systems                Graduation, May 2003