Objective: Acquire a position as a Business Analyst in IT and data management.

 

Technical Skills: Salesforce.com, Microsoft Dynamics: CRM and GP, Experlogix, Jitterbit, Excel, Access, SQL, SAS, Stata, SPSS, Word, Power Point,

 

PROFESSIONAL EXPERIENCE:                                                              

Guggenheim Digital Media

ERP and CRM System Operations Manager                                                                                                    February 2011- Present

·         Developed Enterprise Resource Planning (ERP) and Salesforce Customer Relationship Management (CRM) systems that incorporate several applications used by 110 employees

·         Collaborated with business users to define existing business processes and introduced Salesforce solutions to increase productivity, efficiency, and usability

·         Developed process enhancements through automations including workflows, approval processes, and escalation rules

·         Created and customized standard and custom Salesforce objects in addition to formatting Salesforce configurations to  meet business requirements

·         Trained 65 users to use Salesforce and utilize customizations

·         Supervised integration of sales data onto financial systems, work that covered 23 years of data from 3 different ERP systems

·         Generated financial reports and provided analysis for finance executives and management team

·         Collaborated with financial executives and sales directors for quarterly proposals and ad-pricing

·         Implemented configurations of system operations and maintained product data on ERP System using appropriate financial formulas and algorithms to support sales team and executive management needs

System Administrator                                                                                                                                    April 2010- February 2011

·      Migrated 300+ users from an on-site Exchange solution to a hosted Exchange solution while collaborated in projects including Active Directory, network and integrated system migrations.

·      Provided desktop and software support for users during the separation of Prometheus Global Media from Nielsen

·      Installed, maintained, and repaired VOIP telecommunications equipment, including telephones, mobile smart phones, switchboards and data transmission equipment as well as network equipment and telecom room cable management

 

AXA Advisors, Financial Advisor Assistant, Intern                                                                        August 2008-January 2009

·         Recruited new clients; maintained an existing client base

·         Calculated and forecasted investment earnings

·         Prepared client investment based status reports

 

Other Experience

·         Assistant Manager, Network Developer and Technician for Khyber Pass (9/2008 – 5/2010)

·         Merchandise Assistant Manager for Home Audio Video Systems (4/2006  – 5/2007)

·         IT Coordinator for Student World Assembly (6/2005 – 3/2006)

             

EDUCATION:

B.S., Applied Mathematics, Queens College; City College of New York                                                                        June 2011

M.A., International Finance and Economics, City College of New York                                                                       June 2009        

B.B.A, Business Administration, Lehman College                                                                                                      Aug 2006

 

Honors:

Dean’s List (3.66 Major GPA)

Mike and Rose Friedman Scholarship: Excellence in the field of Economics

Interests

United Nation’s Soccer Team, 2^nd Division League, U.S.

PSA Treasurer, City College of New York, New York

Languages

Bilingual Persian Fluent; Intermediate Arabic (Read & Write) and French (Read)