Siva

Salesforce Consultant

Phone: (240) 203-8798

Email: Salesforcer1001@gmail.com

Salesforce Developer/Administrator with Around 7 plus years of professional software development

experience with strong object oriented analysis, designing and programming technical skills

including 5 years of experience in Salesforce.com CRM and Force.com platform.

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SALESFORCE DEVELOPER/ADMINISTRATOR

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SUMMARY

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Strong experience in Software Development Life Cycle including scoping, process design, system configuration,

testing, deployment and post go-live support

  · Around 7 plus years of IT experience and 5 years of experience in Salesforce.com CRM (SFDC) platform using

Visual force, Apex and Java Technologies as Administrator and Developer.

  · Experience customizing standard processes like Account Management, Contact Management, opportunity

Management, Order Management, Case Management, Lead Management and Campaign Management.

  · Extensive experience in designing and implementing various advanced fields like Picklists, Multi-Select Picklists,

Custom Formula Fields, Field Dependencies, Many to Many Relationships, Lookup Relationships, and

Master-Detail Relationships.

  · Good experience in working on Developer Console and Eclipse IDE with Force.com plugin for developing Apex

classes, Triggers, Visualforce pages, and deployment.

  · Skilled in using Source Control systems including GitHub, SVN and Salesforce Version Control system.

  · Experienced in configuring and maintaining user security permissions in compliance with organizational needs.

  · Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Search Layouts

Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

  · Experience in working modules like Customer Portal, Partner Portal, sales and Service Cloud implementation.

  · Proficient in the utilization of Salesforce Data Migration and Manipulation tools like Apex Data Loader, Jitterbit

Data Loader and Custom Import Wizards.

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Highly experienced in creating Analytical snapshots and developing business specific Reports, and

Dashboards.

  · Implemented security and sharing rules at object, field and record level for different users at different levels of

organization.

  · Experienced with Agile methodology to manage short release cycle enhancements.

  · Mastered in integration of Salesforce.com (SFDC) Applications with Other applications with an emphasis of the

Web Services and other Integration Tools.

  · Proficiency in installing AppExchange applications.

  · Experienced in using Informatica on Demand for integration and synchronization of files and records between

different organizations

  · Experience in Administration setup like manage Users, Security Controls and Data Management.

TECHNICAL SKILLS

Force.com

ETL Tools

Languages

Database

Web

Tools and

Utilities

APEX, Apex Triggers, Visualforce, SOQL, SOSL, Sites, Ajax Toolkit, Packaging and migrations,

Force.com IDE (Eclipse), Force.com Migration tool, Jitterbit Data Loader, Change Sets,

Developer Console, Workbench, Force.com Explorer, Force.com Content.

Apex, Informatica, Jitterbit Data Loaders, DBAmp.

APEX, C, C++, Java, J2EE.

SQL Server, Oracle 11g.

HTML, XML, JSON, CSS, JSP, JavaScript, WSDL, SOAP and JQUERY

GitHub, Bugzilla, Rally, VersionOne, Soap UI, Firebug, Advanced REST Client, MS Office, Ms

Excel, MS Outlook, X-Author.

PROFESSIONAL EXPERIENCE

Optum, Minneapolis, MN (Role: Salesforce Consultant)

Apr 15 – till date

Optum is sister company of United Health Group to take care of the client and customer software needs.

Salesforce.com is used to implement account management, client benefits, services, and operations within multiple

business enterprises.

Responsibilities:

  · Performed the roles of Salesforce.com Developer in the organization.

  · Acted as an Architect and worked with different Organizations for requirements gathering throughout the

planning for the development of new Org.

  · Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

  · Perform detailed analysis of business and technical requirements and designed the solution by customizing

various standard objects of SalesForce.com (SFDC) and using Force.com API.

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Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of

the organization.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of

the organization.

  · Customized standard objects like Accounts, Opportunities, Contacts, Reports and Cases.

  · Documenting the Rules, Workflows, Profiles, Custom Objects and other Custom pages for Gov. policies.

Common Wealth, Boston, MA (Role: Salesforce Consultant)

Oct 14 – Mar 15

Common Wealth Massachusetts is part of state house to take care of the financial needs of the state Departments like

Health, Safety, Education, transport and other. Salesforce.com is being used to implement their Grants, Grant

Approvals Electronically.

Responsibilities:

  · Performed the roles of Salesforce.com Developer in the organization.

  · Acted as a Business Analyst and worked with different Organizations for requirements gathering throughout the

planning and implementation.

  · Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

  · Perform detailed analysis of business and technical requirements and designed the solution by customizing

various standard objects of SalesForce.com (SFDC) and using Force.com API.

  ·

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of

the organization.

  · Customized standard objects like Accounts, Opportunities, Contacts, Reports and Cases.

  · Documenting the Rules, Workflows, Profiles, Custom Objects and other Custom pages for Gov. policies.

  · Implemented Logic of Hiding the Identity for Color Blind Users.

CVS Caremark, Woonsocket, RI (Role: Salesforce Consultant)

Mar 13 – Sep 14

CVS Caremark is transforming the delivery of health care services in the U.S with their unmatched breadth of service

offerings.Salesforce.com is being used to support the pharmacy benefits management (PBM) business in the areas of

sales, account management, client benefits, services, and operations within a business enterprise that supports a multibillion

dollar revenue stream.

Responsibilities:

  · Performed the roles of Salesforce.com Developer in the organization.

  · Acted as a Business Analyst and worked with clients for requirements gathering throughout the planning and

implementation.

  · Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

  · Perform detailed analysis of business and technical requirements and designed the solution by customizing

various standard objects of SalesForce.com (SFDC) and using Visual Force, Force.com API.

  · Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL

and DML queries.

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Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of

the organization.

  · Customized standard objects like Accounts, Opportunities, Contacts, Leads, Campaigns, Reports and

Cases.

  · Developed various Custom Objects, Tabs, Components and Visual Force Pages, Public Sites embedding

CSS, HTML, and Java Script.

  · Created users, roles, public groups and implemented role hierarchies, sharing rules and record level

permissions to manage sharing access among different users.

  · Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to

support the forecasting application confined to Governor Limits.

  · Developed and configured various Custom Reports and Report Folders for different user profiles based on the

need in the organization.

  · Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and

dashboard.

  · Used the sandbox for testing and migrated the code to the deployment instance after testing using ANT.

  · Implemented SOAP based web service call outs using Tibco Middleware to extract from and transmit data to

external legacy systems.

  · Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and

Limits.

  · Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.

  · Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a

Trigger.

  · Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.

  · Worked on SVN configuration migration tools.

  · Implemented Test classes to support Code Coverage for deployment to production and performed smoke

tests before QE Validation.

  · Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow

& Approvals, Custom Objects, data loading, Eclipse IDE Plug-in, ANT.

Centerstance, Portland, OR (Role: Salesforce Consultant)

Responsibilities:

Aug 12 – Mar 13

  · Followed an iterative software development methodology (Agile). Participated in storyboarding and solution design

sessions.

  · Extensively worked on Contact Management, Custom Case Management.

  · Created custom Console as platform licenses doesn’t allow accessing Console.

  · Created Apex Trigger patterns for Tidy, Streamlined and Bulkified Triggers.

  · Developed Complex Visualforce pages to import Data from CSV and built wizards for record creation.

  · Designed and Developed lots of UI design patterns like parent-child, mass-edit and Generic Components using

Visualforce, JavaScript and Apex.

  · Used REST API to integrate Salesforce with Incontact system to fetch/update Interpreters and agents Information.

  · Exposed Apex classes and methods as REST Web Services.

  · Created a JSON parser in salesforce to load products and catalogs from people soft CRM

  · Implemented CTI Integration using LiveOps.

  · Designed and created sharing model for contact, Account, Opportunity and Custom objects.

  · Automated data load using Command line Apex Data loader.

  · Created variety of workflows and Validation rules to Support business Process.

  · Used extensive regular expressions to create complex validation rules.

  · Performed Functional testing, Unit testing and Performance testing of new product functionality. Analyzed and

mitigated issues identified during testing.

Environment: Salesforce.com Professional Edition, Apex, Visualforce, Apex Data Loader, HTML, XML, Java Script,

CSS, Workflows & Approvals, Reports, Email Services, Eclipse IDE Plug-in, Customer portal, Sites, SOQL, SOSL, Web

Services API, DBAmp, TIBCO, GitHub, SOAP UI.

Waste Management, Houston, TX (Role: Salesforce Consultant)

Responsibilities:

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Feb 11 – Aug 12

Involved in BSR (Business System Requirements) meetings and requirements specifications and provided the

solutions.

  · Implemented Email-to-Case, Web-to-Case features to record cases automatically into the database and

created Assignment rules.

  · Implemented Salesforce to Salesforce (S2S) by creating connections between different environments

thereby enabling the client to share data records with their partners.

  · Worked on the customization of Territory Management module because of the limitations of Salesforce

standard functionality.

  · Worked extensively on the Salesforce Standard Objects. Created and deployed Custom Objects.

  · Created Custom tabs, Validation rules, Workflow Rules, Page Layouts, Search Layouts and components to

meet the requirements of the Application.

  · Designed the Visualforce pages to enhance the search functionality provided by standard Salesforce.

  · Developed Business logic using the force.com IDE, Apex classes, Triggers, Test Methods and writing

SOQL queries.

  · Developed Batch, Scheduled Apex classes and scheduled them to a nightly, weekly and bi-weekly basis for

performing various functions based on the requirement.

Integrated Salesforce with Oracle application using Cast Iron.

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  · Created the shadow objects to perform the DML operations on territory since the Salesforce does not allow

DML operations on Territory.

  · Developed the triggers to automatically replicate the data in the Territory to the Shadow Object.

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Involved in deploying applications to various environments.

Environment: Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, Java Script,

CSS, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, Sandbox data loading,

Eclipse IDE Plug-in, Google Visualization API, Cast Iron.

Biogen Idec, Inc, Boston, MA (Role: Salesforce developer)

Nov 09 – Jan 11

Biogen Idec, Inc is a biotechnology company specializing in drugs for neurological disorders, autoimmune disorders

and cancer. Biogen Idec's products include Multiple Sclerosis (MS) treatments Avonex (interferon beta-1a) and

Tysabri (natalizumab).The main idea of this project is to upgrade the Siebel system to salesforce to serve their

patients, manage their sales activities and market their products in better way.

Responsibilities:

  · Performed the roles of Salesforce.com Developer and Administrator in the organization.

  · Acted as a Business Analyst and worked with clients for requirements gathering throughout the planning and

implementation.

  · Developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional

needs in the application.

  ·

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of

the organization.

  · Worked with various salesforce.com objects like Accounts, Contacts, Reports and Dashboards.

  · Developed various Custom Objects, Tabs, Components and Visual Force Pages, Public Sites embedding

CSS, HTML, and Java Script.

  · Developed and configured various Custom Reports and Report Folders for different user profiles based on the

need in the organization.

  · Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

  · Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and

dashboard.

  · Used the sandbox for testing and migrated the code to the deployment instance after testing using Change sets

and Force.com IDE.

  · Created email templates and inbound emails using Visual force for the clients and customers.

  · Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into

salesforce.com, checking for the correctness of the data and data migration.

  · Communicated with users in the organization using Chatter, also shared files, feeds.

Environment: Saleforce.com platform, Visual Force, Apex, Triggers, Data Loader, HTML, Java Script, Workflow,

Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

VOLVO, Greensboro, NC (Role: Siebel CRM Consultant)

Jun 09 – Oct 09

Siebel CRM is the global Volvo group CRM solution and is being rolled out to different markets across the globe like

US, Canada, China, Korea, Malaysia and Thailand as part of the CGSP (Common global systems and processes)

program. It provides ability to support the different service groups into CRM so that there is a single platform for

business to leverage across Finance, Sales, marketing and Call Center.

Responsibilities:

  · Prepared Technical Design document using the Functional specs provided by the client.

  · Configured and Customized Siebel Multilingual Applications like ENU (English), CHS (Chinese), KOR

(Korea), MYR (Malaysia), and THA (Thailand).

  · Worked on Inbound and Outbound Web Services to combine components based development and Internet

standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services

Description Language (WSDL).

  · Defined Internal and External Integration Objects, EAI Data Maps and EAI Value Maps.

  · Created Custom Workflows and Custom Business Services to handle the Business processes.

  · Created new workflow actions, workflow group, workflow policies and workflow conditions using business

process administration

  · Developed and customized Screens, Views, Applets and Business Components to meet the UI

requirements.

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Involved in configuring Pick lists, MVG’s, Links, Joins, and Business Objects.

  · Prepared the EIM jobs integrating with the external system for bulk import of data.

  · Worked on Assignment Rules to route the assign the Accounts to the appropriate employees

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Involved in Product Configuration and Pricing Modules based on different markets.

  · Automated the Email functionality for Inbound and Outbound Communication.

  · Created Smart Scripts for Volvo Call Center Customer Survey.

  · Used Smart Scripts to Capture the Customer Feed Back at Service Request Entity.

  · Questions and the logic of the smart script is derived based on customer provided information.

  · Written and executed the Unit test cases.

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Environment: Siebel Automotive 8.1, Siebel Call Center 8.0 Windows, Oracle 11g, Siebel Tools, Siebel Workflow,

Siebel eScript, JavaScript, Sql developer.

Solidworks, Boston, MA (Role: Java Developer)

Nov 08 – May 09

Project Web services Global Payments is designed to facilitate complex payment types such as RTGS, ACH and Check

Management, globally. Enabling international Real-Time Gross Settlements (RTGS) in more than 50 countries and this

module provides functionality that supports a broad range of global high-value, urgent and complex payments.

Designed to optimize the management of cross-border payments, the Global Payments module provides an interface

with real-time rate quotes designed to consolidate multiple payments into one trace based on cross rates. Web services

are a MVC based framework and has an extensive and rich API. It is for the most part, a database driven Application

and is deployed on Tomcat& Weblogic.

Responsibilities:

  · Responsible for requirement gathering from the Business Analyst's and for preparing the Requirement

Specification document.

  · Developed the Web services Global Payments applications using MVC design pattern.

  · Participated in the system study to understand the functionality of the current system.

  · Designed UML activity diagrams, sequence diagrams and storyboards during the requirements gathering phase,

using Rational Software Modeler.

  · Developed the application using Struts, JSTL, Servlets and JSP.

  · Used Struts Action classes to interact with DAO's and used Validation framework for Client and Server side

validation.

  · Developed Enterprise Java Bean (EJB), and used JNDI API to process the application business logic.

  · Application is developed on Eclipse and deployed in tomcat and web logic servers.

  · Used server as a back end database and developed complex queries and stored procedures.

  · Developed user interface using JSP, DOJO, Java Beans, JavaScript, custom tags, custom Frame Work and

AJAX.

  · Developed DAO's to process the database operations.

  · Provided support during Quality Assurance and User Acceptance testing phases.

Environment: Dojo, Java 1.5, JSP, JSTL, Servlets, EJB 2.0, SQL, Rational Application Developer 6.0, Web Services,

Oracle 10.2,11 g Rational Clear Case, Web Logic, Rational Clear Quest, JavaScript, AJAX, Struts 1.2