Katherine KNOPF

62 Riverview Drive • Asheville, NC 28806 • (828) 242-8472 • kkear@charter.net •https://www.linkedin.com/in/katykear

 

 

Strategic Information Technology Leader with over 10 years of demonstrated experience orchestrating effective IT solutions that elevate organizational performance and generate revenue in Technology Infrastructure. Performance-driven process improvement expert demonstrating operational excellence and increased levels of performance and profitability through creative, effective business solution leadership and IT optimization initiatives. Technologically sophisticated IT Manager with repeated success leading the support, enhancement, and deployment of business-critical networking solutions, user applications, web sites, and desktop equipment. Veteran project manager with a well-earned reputation for delivering enhancement and deployment projects on time and under budget. Innovative strategist with a track record of success identifying opportunities to control costs and streamline operating practices.

 

ü       Recognized thought-leader who played a pivotal role in pioneering IT initiatives credited with revenue generation gains from $7M/year to $93M through implementation of innovative IT solutions

ü       Championed ERP Implementation; integrated all departments and core business processes into a standardized application, resulting in increased productivity and fulfillment capacity, initiated forecasting abilities and capacity scheduling, reduced data entry and improved relationships with vendors/suppliers

ü       Oversaw CRM Implementation; used as a tool to help identify customer needs, resulting in an improved customer service experience and additional visibility of client base and prospects; automated business processes and revenue forecasting

ü       Charged with onboarding 350 users through 3 new company acquisitions; managing full circle IT infrastructure

ü       Developed and maintained company-wide reporting through Crystal Reports, AdHoc Reporting writing in MS Access, SQL, and SalesForce; resulting in the ability to make more informed decisions, predictive forecasting, in addition to removing bias/assumptions by providing proper statistical data

ü       Recipient of “Thinking Outside of the Box” Award, recognized for developing a mini CRM application for sales department

ü       Developed online input filtering tool improving quality of leads submitted to dealers by over 90%

ü       Created update queries to automate database entry and record verification tasks, resulting in 30% reduction in input errors 

 

ü       Recognized as a key contributor in the successful revenue gain of $86M, achieved substantial growth though software implementations and upgrades, onboarding four new businesses through acquisitions, maintaining and monitoring the core network and security infrastructure, performing both major upgrades and minor security patches, building in-house database applications to support workflows, administering databases, providing data analysis, and supporting users and user stations

ü       Directly managed two key Technology Departments, Network/Software Support and Data Management Team

ü       Manage team of five employees, in addition to overseeing and maintaining relationships with 10 consultants  

ü       Championed business merger onboarding with 3 different companies

ü       Led initiative in the building and expansion of Terminal Server/Remote Desktop Server farm as well User/Terminal Server Group Policy Object; successfully support users on all technical levels, headcount has expanded from 65 to 700 users

ü       Implementations: ERP system, 5 major ERP upgrades, Salesforce CRM, 3 website overhauls, 2 phone system implementations, 3 major phone system upgrades, warehouse radio frequency ERP integration, FedEx and UPS carrier ERP integrations, AutoCount Direct Machine Interface ERP integration

ü       Led Salesforce initiatives: data synchronization of core data to ERP using Mule and Jitterbit, customer forms and electronic signature using Conga Composer and DocuSign, capture of web inquiries to Salesforce using Pardot, dashboards metrics, Computer Telephone Integration to Mitel phone system using Voice4net

ü       Created and maintain 10 integrated database solutions to support standalone workflows that require additional levels of customization not provided in current ERP

ü       Reporting: Provide report solution to all departments, encompassing estimating, invoicing, job ticket, commission, corporate / contract customers, accounting month end, production auditing, website lead tracking,

ü       Upgrades: MS office, mail servers, production komori and indigo presses, core and campus data switch unmanaged to web managed to layer 2/3 switches, os upgrades from 2000 to 2003 to 2008 to 2012, virtualization using hyper-v and vmware, datacenter migration to hyperconverged solution using Nutanix

ü       Oversaw IT infrastructure planning and rollout for expansions in graphics, production, and sales departments, expanding from 60k-135k square feet

 

Technical Consultant

ü       Selected to oversee call center transition between Info4Cars and Consumer Guide; Partnered to develop the online auto search tool, Dealer Services Administration Tool (DSAT)

 

Business Analyst / Product Developer / Documentation Specialist

ü       Supported end-to-end product development lifecycle; Worked with clients to develop project specification requirements, user interface functionality, application flow, and working prototypes; Developed all technical aspects of a direct marketing campaign for a nationwide general insurance company with over 15 million policyholders

Katherine Kear

62 Riverview Drive • Asheville, NC 28806 • (828) 242-8472 • kkear@charter.net •https://www.linkedin.com/in/katykear

 

 

Business Analyst / Product Developer / Documentation Specialist (cont’d)

ü       Created interactive tools to research prospective dealers, track communications, sales progress, and generate contracts; designed applications to track customer complaints, dealer issues, data entry errors, and reporting requirements; developed interactive online dealer lead program that searched for dealers based on pre-defined sub-markets; rolled-out an interactive survey application to track customer satisfaction and dealer performance and performed analysis on findings

 

Database Administrator / Analyst

ü       Responsible for troubleshooting, maintenance, and data verification of 10 linked databases containing over 400K customer and 30K dealer entries

ü       Monitored database to ensure accuracy and mirror image synchronization in 20,000 record master dealer databases

ü       Mapped unique accounting system dealer identifiers to over 2000 dealer contracts in the contract administration database

ü       Within six months of hire, achieved status as organization’s primary data analyst and database administrator

 

Senior Reporting Analyst

ü       Led company-wide reporting initiatives across 10 databases; Performed needs analysis to determine reporting requirements, format, audience, and delivery for internal and external audiences

ü       Developed and maintained over 150 customized reporting templates using Crystal Reports and MS Access 

ü       Created an interactive template repository through which users could define specific reporting criteria and generate customized reports, also designed related queries, sub-queries, union queries, and nightly data loads

 

Software Trainer / Technical Support Specialist

ü       Responsible for daily technical support for all employees to include all network issues, virus recovery, communication and connectivity issues, server file maintenance, and software installation and maintenance

 

 

 

 

Professional Affiliations & Community Involvement

 

Tech After Five | Women in Leadership | Asheville Women in Technology | Monarch User Group

Haywood Street Congregation | Eblen Foundation – Volunteer

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