Skills	Apex, Visualforce, Salesforce.com Integration and customization, Ruby on rails, Java, MySQL 5.0, Javascript, JQuery
Salesforce.com Tools	Eclipse Mars, Data Loader, Jitterbit Dataloder, Force.com Migration Toolkit, Git, Git Tower, Sublime Text

Salesforce.com Inc.                                                                                               Sep 2013 – Till date

Senior Consultant/Technical Architect

Client	Evolve, JDA Software Inc., Nerdery, Abott Vascular, Cameron, AllState, FedEx, Mutual of Omaha
Role	Technical Architect/Sr. Developer
Duration	Sep 2013 – Till date

 

Contribution:

1.              Architecture:

§    Work with business and analyze the system requirements. 

§    Design system architecture, data model and security and sharing of data.

§    Define data model and document data mapping.

§    Design integration strategy and develop system interaction diagram, sequence diagram.

 

2.              Custom Development

§    Develop custom solution using apex, visualforce.

§    Automate process by process builder and workflows.

§    Develop apex triggers, classes and visualforce pages.

§    Develop apex test classes to ensure the test coverage.

 

3.              Testing and Acceptance

§    Work with business to prepare test scenarios, help them to test and accept the functionality.

§    Perform post deployment validations and sanity check.

 

4.              Environment Management and Release Management

§    Define the release roadmap and manage the environments including production and sandboxes.

§    Document the deployment components and release sequence including manual steps.

§    Manage and sync test environment including periodic releases.

§    Periodically backup the code and configuration to git repository.

 

5.              Data Management

§    Extract and backup critical production data before deployment to avoid data loss using tools like Jitterbit dataloader or dataloader.

 

 

Capgemini US                                                                                                       Apr 2013 – Sep 2013

Salesforce.com Architect/Lead Consultant

Client	Farmers Insurance
Role	Salesforce.com Architect
Duration	Jun 2013 – Sep 2013

 

Billing Customer and Agent Self Service (CASS) portal implementation –

This project aims at implementation of high volume customer portal for Farmers billing customer and agents.

It will enable customers to check their policies and set up billing preference etc. It will include implementation of Salesforce.com customer portal and integration with existing SAP FSCD system.

 

Contribution

§    Prepare high and low level design document.

§    Develop proof of concept using apex and visualforce.

§    Identify Salesforce.com data elements and map it to backend system elements.

§    Mapping of the requirements to as-is and to-be use cases.

§    Define solution components and effort estimation.

 

Client	Farmers Insurance
Role	Salesforce.com Architect
Duration	Apr 2013 – Jun 2013

 

Claim Customer and Agent Self Service (CASS) High level technical solution –

This project aims at defining high level technical solution for Farmers claim customer and agent self-service implementation. It will include implementation of Salesforce.com customer portal and integration with existing Seibel system.

Contribution

§    Preparation of high level end state architecture.

§    Functional mapping of requirements to Salesforce.com objects.

§    Mapping of the requirements to backend system and existing integration services.

§    Mapping of the requirements to as-is and to-be use cases.

§    Define solution components and effort estimation.

IBM                                                                                                                      Sep 2010 – Mar 2013

As Senior Application Consultant/Tech Lead

Client	AMEX
Role	Salesforce.com Tech Lead
Duration	Jan 2012 – Mar 2013

 

Global Business Travel Cadence Integration –

This project aims at integration of Salesforce.com with Cadence risk assessment mainframe system through Data Loader CLI. It extracts accounts from Salesforce.com and sends to Cadence to perform the risk assessment on each account and updates it back to Salesforce.com.

 

Global Business Travel Contract Management System –

This project aims at integration of Apttus Contract Management System package withing GBT Salesforce.com instance. Owing to sensitive contract information, the contract needs to be stored within Amex firewall in an external system and fetched via webservice from within Salesforce.com.

 

Global Business Travel Online Product Migration –

This project aims at migration of existing Lotus Notes database to Salesforce.com. It involves development of Visualforce wizards which would replace lotus notes forms for case submission. This project will lead to de-commission of Lotus Notes Database.

 

Global Business Travel MI Help Desk Enhancements –

This project aims at enhancements in existing Support help desk enhancement by implementing Email to case, case routing and tracking the cases for which internal/external survey has not been sent because of Email Opt Out, survey exclusion or survey sent in past 30 days.

 

Global Business Travel Eloqua Integration –

This project aims at integration of GBT Sales box with Eloqua using SFDC webservices through WSM to export newly created opportunities to Eloqua by implementing an outbound webservice which would return list of response class objects. Each object of response class will have opportunity information created within last week in form of string arguments.

 

Global Business Travel Multicurrency Enablement -

Multicurrency implementation and FX table upload – Business used to capture and manage local currency separately in absence of multicurrency. After multicurrency enablement, local currency fields were de-commissioned, which significantly improved effort needed for currency conversion and reporting.

 

Merchantforce JAPA POA Service Cloud Implementation -

This project aims at service cloud implementation for JAPA Point of Access targeting APAC markets like Australia and New Zealand (ANZ), Hong Kong (HK) and Singapore (SNG) along with Japan (JAPA), using out of box functionalities like Email to Case, Case routing and assignment, service cloud console, knowledge and articles etc to streamline the case resolution process as per market.

 

OPEN LeadGen Business Relationship Care -

This project aims at Salesforce.com integration with .Net systems, RC (Relationship Care) and Alorica using SOAP based integration.

 

This project involves inbound and outbound integration of Salesforce.com with Alorica and Relationship Care system via WSM (Web Service Management) so as to establish secure connection and communicate between two services.

 

As Offshore Tech Lead

Client	AMEX
Role	Salesforce.com Offshore Tech Lead/Salesforce.com Sr. Developer
Duration	September 2010 – January 2012

 

AMEX GBT/TravelForce System Customization:

Client needed to streamline their scattered customer support process by defining ‘Support Process’ for various travel related issues. Key highlight included:

 

1.               Configurable Custom Merge – A visualforce wizard which can be configured to perform merge operation for various object, by use of custom settings, wrapper classes and dynamic apex.

2.               GIPS Selective Page Render using Custom Settings – To override GIPS(Custom Object related to Case) “Edit” button, which enables the selective page rendering using custom settings based on the case field value combinations.

3.               Enable ‘Do not call’ for 60/90 days – This customization checks “Do not call” field on Leads whenever any lead is contacted or enrols for subscription. Based on call result, whether ‘Contacted’ or ‘Enrolled for subscription’, call result information is captured as related custom object records. Another batch apex works on last activity related to lead and if last activity date surpasses the locking period of 60/90 days, it uncheck lead’s “Do not call” field, so that marketing agent can contact the lead again. Another batch updates the Lead Rating to “Cold”, after 60 days from latest ‘Contacted’ call result.

4.               Custom Clone for profiles without “Edit” permission – Standard clone function of salesforce.com requires “Edit” permission on sObject. Without “Edit” permission, if record is cloned, it assigns default record type to cloned object, irrespective of original record type. To overcome this problem without granting “Edit” permission to profiles, a custom clone visualforce wizard was created which clones the record using apex clone function.

5.               Trigger to check case ownership not being assigned to superior role – This trigger evaluates role weight (pre-defined for each role using Custom Setting) and prevents it to be assigned to a role superior to the current owner’s role.

6.               Custom Case History Tracking – Workflows and triggers to create/update case related custom object records with –

§                Time taken for the case being first assigned from ‘Queue’ to ‘Owner’ till it is QC verified.

§                Time taken for the case being submitted for approval till it is approved.

7.               Holiday and Weekends calculations: A trigger which calculates the number of days between case issued and case resolved minus holidays and non-working days (weekends). Custom setting were used to capture holidays of different years.

8.               Order Process and Quote Management wizard for portals – Visualforce wizard meant for portal users. Users could search and select Account and related contact. The controller would create an opportunity and redirect user to a page which lists Multi-select Picklist for selecting category. It used to parse all selected category and list all the products belonging to the category along with Product select checkbox, Product image (Rich Text Area), Product code, Description, Standard Price and column to input quantity of the product. Upon selection user could see order confirmation page, enter discount % value to calculate overall discount and see the total of line items before order creation. Upon confirmation Quote and Quote Line Items are created.

9.               Opportunity – Contact Task Association – A custom button was created on Opportunity, which on-click, used to query all the contacts associated with Account and all the Tasks/Events associated with each contact, thereafter. It used to update the whatId of each activity with that Opportunity Id, so that all the activities related to Account/Contact are associated with that particular opportunity. 

10.          Scheduled Batches to send survey email to case submitters using Visualforce template requesting customer satisfaction survey to be completed once the case is closed.

11.          Case Assignment Rule and Round Robin trigger – The assignment rule used to assign case to particular queues while ‘Round Robin’ trigger used to query for associated ‘Assignment Group’ (custom object record) and used to assign the ‘Least Recent’ group member as owner of case.

12.          Case Replication Batch – It was one batch apex class which used to be invoked by four separate scheduler classes to schedule it for monthly, fortnightly, weekly and daily run. This batch used to replicate the cases which have checkbox ‘Replication required’ checked. It also replicated related records like attachments and custom object records related to case.

13.          Time Tracker wizard – A simple Visualforce wizard to capture hourly activities of support group which are custom object records through VF table. It consisted of other functionalities like editing records, calculating total hours etc.

14.          Code refractor – Due to large number of existing triggers on case object, it was required to make room for further customization by reducing the SOQL queries. This  was achieved by :

§    Replacing RecordType queries by dynamic apex RecodTypeInfo methods.

§    Replacing Role/Profile based queries by using UserInfo methods.

§    Replace existing Hard-coded queries which included limited fields by dynamic query string generation using Dynamic Apex – field describe method, which fetches all the fields on any object, which automatically includes the newly created field in query, thus saving re-modification of code and query.

 

Deloitte Touche Tohmatsu                                                                                 Dec 2009 - Aug 2010

As Salesforce.com Consultant

 

Projects

Project Name:	Salesforce.com Implementation
Client	Leading financial organization
Role	Salesforce.com Lead

 

Project Description This implementation helped client to streamline their Enterprise-wide Sales Management System (ESMS) and Retail Management System (RMS) and leverage their sales and marketing capability.

 

Contribution

§    Preparation of low level Design Document.

§    Preparation of Entity Relationship Diagram.

§    Salesforce.com configuration and customization.

§    Development of visualforce pages, triggers and apex.

§    Creation of Roles, Role hierarchy, sharing rules to restrict record access and profiles to restrict functional user level permissions.

§    Creation of reports and dashboards.

 

Tata Consultancy Services Limited                                                                    Jan 2007 – Nov 2009

As Salesforce.com Developer

 

Projects

Project Name:	Salesforce.com Implementation
Client	Leading organizations
Role	Project Lead/Developer
Duration	November 2007 – November 2009

 

Project Description

Worked on various Salesforce.com projects for clients like SFDC Professional Services, Electro Motive Diesels, Amex, GE Asset Intelligence, British Telecom and GTL Infrastructure Limited.

 

Contribution

§    Analysis of client business process.

§    Designing Salesforce.com automation.

§    Creation of custom objects, validation rules and fields.

§    Development of visualforce pages, triggers and apex.

§    Creation of Roles, Role hierarchy, sharing rules, profile management.

§    Creation of reports and dashboards.

§    Project Management Operations, task and phase creation, managing timesheets, Work Order creation, Cost budget and Project Value approval, billing and invoice generation.

 

As Ruby on Rails Developer

Project Name:	Ruby on rails pool
Client	Leading consulting firm
Role	Developer
Environment	Languages :	Ruby on rails
	Database :	MySQL 5.0
	Tools :	Net Beans , SVN , MySQL GUI tool, Service Centre
	Duration :	April 2007 –  November 2007

 

Project Description

This project emphasized on development of web-tools using Ruby on Rails.

 

Contribution

§    Developed RALF (Resource Allocation Form) and PSR (Project Staffing Request) management system, which was useful in creating new RALF and PSR for resource acquisition. The software generated RALF and PSR request in PDF form which was sent to approver for approval via email as an attachment.

§    Supported existing Ruby on Rails application and resolved issues related to ruby applications.

 

As Java Developer

Project Name:	Integrated Insurance Management System
Client	Toyota, Kotak Mahindra
Role	Developer
Environment	Languages :	Java, PL/SQL
	Database :	Oracle 8i
	Tools :	Ant tools
	Duration :	March 2007 – April 2007

 

Project Description

This project is a maintenance project of system Integrated Insurance Management system, which is a software developed using J2EE platform. The software enables uploading of insured members in portal, making online payment for different companies, payment for insurance premium, and tax. This software served the requirement of insurance company and covers various modules like Superannuation, Gratuity etc.

 

Contribution

As a developer was responsible for

§    Writing Ant - build scripts to compile, package and deploy classes.

§    Term migration of insurance and coverage information into system.

§    Was involved in fixing the bugs during UAT.

§    Study of IIMS System.

 

Project Name:	Initial Learning Program
Client	TCS Internal
Role	Team member
Environment	Languages :	Java, J2EE
	Duration :	January 2007 – March 2007

 

Project Description

This project aims at Training associates and enhancing their technical skills as well as professional grooming of associates who joins TCS as fresher.

 

EDUCATION

Bachelor of Engineering (Computer Science) from National Institute of Technology, Raipur in 2006.