Christopher Losen

10545 Willow View Circle Johns Creek GA, 30022

770-362-8514

SUMMARY Transaction formats: XML (Papinet, xcbl, cxml, SAP iDoc), EDI (X12, EDIFACT), proprietary

Flat files (SAP iDoc, CSV, various TP formats)

Delivery protocols: HTTP/s, FTP/s, sFTP, AS2, SMTP, Ponton, Web service, VPN

Key Technologies: Unix Shell Scripting, Oracle SQL Developer, Webmethods, Putty, WINSCP,

Terminal Services, Contivo, Jitterbit

Collaboration Tools: Sharepoint, Jira, Confluence, SalesForce.com,

Specialties:Problem resolution coordination, Problem Triage, Client Management,

Integration Project Coordination, VAN Migrations, Certificate Management

SKILLS

Software Documentation

Software Installation

Visual Studio

C++

Quality Assurance

Customer Service

Technical Training

Active Directory

Documentation

EDI ANSI X12

Oracle SQL Developer

HTTP

Unix Shell Scripting

Programming

XML

FTP

EXPERIENCE Belnick, Inc.

EDI Manager

SQL

Java

EDI

Help Desk Management

Problem Solving

Customer Satisfaction

Salesforce.com

Help Desk Support

Training & Development

IDOC

Data Integration

Secure FTP

Employee Training

Integration

SaaS

Business Analysis

11 / 2014 - Present

Responsible for designing and implementing a completely new EDI infrastructure bringing

all EDI trading inside the company infrastructure and away from third party vendors.

Responsible for analyzing the business and its needs to see where EDI usage can be

expanded to allow for more automation

When ready for deployment, EDI systems are implemented without causing interruption to

the business allowing for a smooth transition between platforms

Utilizes Jitterbit software to set up and maintain document translation maps between

multiple file formats (CSV, XML, X12, EDI, flat file)

Maintains relationships with customer EDI department and works directly with them to

resolve issues

Responsible for creating and maintaining connectivity with customer EDI systems via

FTP/SFTP/FTPS/PGP/AS2/SOAP/REST

Develops and implements automated archival and purging strategies for EDI data

Responsible for EDI document testing with third party vendors and with the customers

directly

Evaluates existing EDI programming for improvement and efficiency gains

Works to automate document error checking and notification

Works with IT Operations to make sure maintenance windows don’t conflict with EDI

schedules and customer EDI requirements

Works with Sales and Warehouse teams to develop EDI solutions to eliminate chargebacks

Participates in the development and implementation of department programs, systems,

procedures and methods of operations.

Responsible for overseeing deadlines for migration of customers and resolving any issues

related to these deadlines

Liaison Technologies

Integration Analyst

11 / 2013 - 11 / 2014

Primary role of on-boarding, testing, troubleshooting, and promoting customer connections

with trading partners.

Support EDI data transfers for a worldwide customer base in formats X12 and EDIFACT.

Worked primarily with logistics and banking data including 180, 210, 214, 300, 301, 310,

404, 410, 810, 812, 823, 824, 828, 850, 855, 856, 864, 875, 880, 940, 945, 947, 990, 997

in a high-volume transaction-oriented environment

Provide first person interaction with customers to carry out primary role with regards to

requests for information, connectivity, and validation of data

Proactive account assistance

Provide an escalation point for the production support team acting as customer experts as it

relates to integration details

Protocols include AS2, HTTP(s), (S)FTP(s), WS, SMTP

Data mining using Oracle SQL Explorer or related SQL editor

Transaction formats: XML (Papinet, xcbl, cxml, SAP iDoc), EDI (X12, EDIFACT), proprietary

Flat files (SAP iDoc, CSV, various TP formats)

Delivery protocols: HTTP/s, FTP/s, sFTP, AS2, SMTP, Ponton, Web service, VPN

Responsible for analyzing projects for possible integration issues and providing and

implementing solutions.

Used Contivo to review spec requirements in maps and make corrections as needed.

Liaison Technologies

EDI Support Analyst

06 / 2011 - 11 / 2013

Act as the first line of defense for network related issues

Interviews customers to collect information about issues and leads users through diagnostic

procedures to determine source of error to aid in determining whether problem is caused by

Liaison's Network or by hardware

Use current operational procedures to identify problems, and learn specific input and output

requirements such as forms of data input, how data is to be summarized, and formats for

reports

Logs and tracks calls using call system database, and maintains history records and related

problem documentation

Coordinates testing by users and third parties, primarily in areas of AS2 setup and testing

Providing 24 hour on call support for one week per month.

Documents and reports issues discovered in company operated software.

SIU Institutional Advancement

Network Administrator

06 / 2009 - 05 / 2011

Troubleshooting end user problems including printing, hardware, software and networking

issues

Responsible for maintaining Active Directory including user access to domains and file

systems

Responsible for maintaining Microsoft Exchange and Group Policy

Helped to create an image server and maintained a backup schedule of the servers

Worked in a team of two that covered 80 users

OSF HealthCare

IT Field Technician

06 / 2008 - 08 / 2008

INTERN - Troubleshooting end user problems including printing, hardware, software and

networking issues Prepared computers for end users including installing Windows and other

applications Responsible for the hardware implementation of Electronic Medical Records in

multiple healthcare offices.

EDUCATION Southern Illinois University, Carbondale

BA , Computer Science

2008 - 2011