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Praveen

suman@9dotstech.com

630-317-4070

 

 

·   8+ years of IT experience involving in analysis of business requirements (Clear Choice), development and implementation of software applications to support business needs.

·   Salesforce 401 certified developer with 5+ years of experience in Salesforce.com CRM configuration and customization using APEX and Visualforce and 3+ years of agile experience in Salesforce.com CRM platform.

·   Proficient with Sales Cloud, Service Cloud, web service, Rest-API, Soap-API, Force.com and App-exchange on Salesforce.

·   Experienced in building Salesforce Custom Applications that includes Salesforce development, Salesforce administration, configuration, implementing and support experience with Salesforce.com platform.

·   Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers)& Ajax Tool Kit.

·   Proficiency in SFDC Administrative tasks like creating Users ,Roles, Profiles, Permission Sets, Organization wide defaults, Record Types, Page Layouts, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks.

·   Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.

·   Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

·   Knowledgeable in Salesforce Partner WSDL &Salesforce Enterprise WSDL.

·   Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.

·   Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.

·   Experience on client side technologies like CSS, AJAX, JSON, HTML5, JavaScript and JQuery.

·   Experience using Salesforce Data Migration using Data load tools; Workbench, Jitterbit Data Loader Apex Data Loader and Salesforce API Data Loader.

·   Experience in diverse domains such as Information Technology, Finance, Banking, insurance and Production, Environmental.

 

 

 

 

Bachelor of Engineering (Computer Science) from Osmania University.

 

 

Salesforce.com Technologies Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Custom Settings, Apex Web Services, Force.com Sites, Site.com, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Jitterbit Data loader, SOAP, REST Services. Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform Languages Java, SOQL, PL/SQL, PHP Web HTML, HTML5 XML, CSS, XSD, JSP, JavaScript, AJAX, JQuery. IDE Eclipse, RAD and Force.com Eclipse IDE plug-in Operating Systems Windows NT/2000/ XP/7

 

 

 

Cision, Chicago, ILJan ’15 – Current

 

Role: Salesforce Developer / Admin

Project Description:

Cision is a leading provider of software, services, and tools for the public relations and marketing industry. PR professionals and marketers use Cision’s integrated software to plan their campaigns, connect with the media, monitor their coverage, and analyze their results, all on one platform.

Responsibilities:

·   Participate in sprint and release planning activities.

·   Help implement end-to-end sales cloud automation with steel bricks and Docusign.

·   Implement Trigger framework following the best practices.

·   Develop complex Visualforce pages using client side technologies like JavaScript, JQuery, AJAX and CSS.

·   Work with data.com and Demand Tools to eliminate duplicates and perform de-duplication of data, as part of merging the Vocus system to Cision Global ORG.

·   Create Operations and transformations in Jitterbit to migrate data from Vocus to Cision systems.

·   Develop test classes and modify existing test classes to achieve high test coverage and overcome last minutes hiccups.

·   Good understanding of Eloqua integration with Salesforce for lead generation.

·   Develop web services using SOAP and REST API to connect NetSuite.

·   Migrate components to different environments using ANT, Eclipse and Change sets.

 

Environment:  Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Jitterbit, Demand Tools, Data.com, Steel Bricks.

 

 

 

 

 

 

 

TCS / KeyBank, Cleveland, OHJan ’14 – Dec – 2014

 

Role: Salesforce Developer / Admin

Project Description:

 

This project is about migrating from Siebel CRM and to Implement Salesforce CRM at KeyBank in managing the Corporate Bank businesses including Capital Markets, Real Estate, Commercial Leasing and Enterprise Payments.

 

Responsibilities:

·   Coordinated business process review meetings with multiple teams to establish standardized workflow processes.

·   Performed tasks for data migration like Data mapping and Data loading.

·   Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3^rd party and legacy systems.

·   Supported the data integration using Informatica ETL tool from legacy systems.

·   Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.

·   Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.

·   Configured and tested Salesforce for Outlook.

·   Assisting in the creation of stories and the understanding business requirements.

·   Participate in sprint and release planning activities.

·   Involved in designing the integration architecture.

·   Synchronizing the Siebel master accounts with the Salesforce accounts.

·   Involved in Designing Visualforce pages with JavaScript Remoting using client side technologies like JavaScript, JQuery, AJAX and CSS.

·   Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.

·   Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·   Written Bulk API and SOAP based API code in Java for various requirements.

·   Migrating Components to different environments using ANT, Eclipse and Change sets.

 

Environment:  Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

 

 

 

Cap Gemini/Farmers InsuranceMar ’12 – Dec ‘13

 

Role: Salesforce Developer

Project Description:

 

Farmers Group used Salesforce to give their customer the best rate quotes. This is a part of Farmer Insurance’s CRM strategy to better manage client contacts and improve billing functionality for end-user and call center applications. 

 

Responsibilities:

 

·   Analyzed SFDC CRM processes to document pre-sale activities at the company, based on the business life cycle.

·   Coordinated business process review meetings with multiple teams to establish standardized workflow processes.

·   Assisting in the creation of stories and the understanding business requirements.

·   Participate in sprint and release planning activities.

·   Created dashboards to present the reports according to the user profiles.

·   Involved in data migration using Jitterbit Data loader.

·   Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.

·   Developed bulk upload process to create bunch of offers at the same time.

·   Involved in developing the call center application using the service cloud.

·   Designed VisualForce pages and used JQuery for designing the web pages.

·   Customized existing Apex classes and Visual Force pages for better performance.

·   Developed complex Apex batches to clean up the offers data.

·   Unit tested the application using test classes before hand over of application to Testing team.

·   Integrated with other systems using outbound messages, email services, calling SOAP API, REST API and callout with SOAP API, REST API.

·   Created Email templates and newsletter for Leads, and Contacts.

·   Worked on Web-to-Lead, Lead Assignment Rules

·   Configured Email-to-Case, Case Assignment Rules, Auto Response Rules

·   Migrated Components to different environments using ANT, Eclipse and Change sets.

·   Provided Support to Day-to-Day issues 

 

Environment:  Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

 

 

 

 

Cap Gemini/Capital One Financial      Jan '11 -  Feb '12

 

Role: Salesforce Developer / Admin

Project Description:

 

Capital One Financial Corp. (NYSE: COF) is a U.S.-based bank holding company specializing in credit cards, home loans, auto loans, banking and savings products. It’s the pioneer in mass marketing of credit cards in the early 1990s. We receive the data for each card holder every month from the business side. The data is then loaded to Salesforce and a monthly report of the total transaction is generated and sent to the customer along with other promotional offers or any special card member news. A remind mail is sent to the customer every week starting from payment due date till the payment has been received and confirmed by the business.

 

Responsibilities

 

·   Worked as part of on-shore/off shore development team

·   Prepared technical design document taking into account business requirements, technical specifications, and time lines for tasks.

·   Involved in monthly loading of data to Salesforce.

·   Designed templates for various card member news, important messages, monthly statements, and reminder notices.

·   Contributed to designing customer charge-back page design.

·   DevelopedApex logic and workflow.

·   Developed and configured various reports and report folders for different user profiles, which are based on the need in the organization.

·   Synchronized different Environments on weekly basis.

·   Developed custom objects, custom reports and configured the analytic snapshots to dump data on a regular basis for sales performance and lead generation statistics.

·   Used the Sandbox for testing and migrated the code to the deployment instance.

·  Worked on modifying various managed packages, which includes email alerts to the Company.

·  Implemented various Apex classes, triggers, batch and schedulable classes and also implemented the future method for processing large volume of transactions and Bulk operations.

·   Migrated Components to different environments using ANT, Eclipse and Change sets.

 

Environment:  Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

 

 

Cap Gemini/FDI DBS               Sep '09 -  Dec ‘10

 

Role: Salesforce Developer / Admin

Project Description:

 

First Data Corporation is an American payment processing company headquartered in Atlanta, Georgia. First Data is a provider of electronic commerce and payment solutions.DBS Bank Ltd (The Development Bank of Singapore Limited) is the largest bank in South East Asia by assets and among the larger banks in Asia. It has market-dominant positions in consumer banking, treasury and markets, asset management, securities brokerage, equity and debt fund-raising in Singapore and Hong Kong.

 

We receive information of all new eligible customers from the business and based on their credit bureau score and other financial information, a particular type of card is chosen for the customer and sent for approval to higher authority. If the request is approved then customer is intimated with new welcome-kit (Email), and if rejected, the appropriate reason is sent to the customer.

 

Responsibilities:

·   Implemented data segregation through Record Types and Field level security.

·   Developed and maintained validation rules and custom workflow. 

·   Created batch reassignment of accounts and opportunities based on organizational changes. 

·   Created S-Controls to meet new business requirements.

·   Audited, uncovered and resolved data integrity issues with legacy systems.

·   Contributed in APEX coding logic and VisualForce page design.

·   Developed a Visual Force Email Template which satisfies business requirements and involved in generating client logo and attaching to the template.

·   Performed various modifications on existing code inside Salesforce and followed the governor limits before deployment into Production.   

·   Migrated components to different environments using ANT, Eclipse and Change sets.

·   Created the technical document and the test case document to transition to the in-house Salesforce Administrator.

 

Environment:  Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

 

 

HSBC                                  Aug’07 – Jul ‘09

 

Role: Mainframe Developer

Project Description:

This project is part of GRV 4.11 version release. OHC - OHCDM integration Project is a development project which is related to Credit Cards, where in the customer demographics details are maintained in a separate subsystem. This project deals with developing a new effective online methodology where the updates to customer data has to update the master database, known as CDM and then the similar updates has to be made at Cards database thereby making a complete effective and efficient repository of customer data as a separate system. This system uses DB2 to save the data.

 

 

Responsibilities:

 

·   Involved in discussions with different subsystems of Vision Plus that were impacted in this enhancement. Collected system impacts and prepared the System Design Specifications.

·   Developed new DB2 called programs as stored procedures to reduce SQL code redundancy

·   Performed database testing by passing SQL queries to retrieve data while doing the interactive testing with CMD.

·   Created Sort cards, GDG’s, control card, JCL’s concerned with the project.

·   Prepared unit test plan, created test data and performed unit testing.

·   Involved in AIT, SIT and UAT testing.

·   Tracked defects and fixed bugs during testing.

·   Executed interactive testing with Front End team, Testing Team, R2DS team and CDM Subsystem to resolve defects during SIT and UAT.

·   Provided the solutions to Front End team queries.

·   Worked closely with testing team to discuss design and testing aspects of the applications, to design Test plans,to execute Test Cases, conduct peer-to-peer reviews, log and track defects and coordinate daily issues on status call with the various systems that were impacted.

·   Involved in Code Promotion process using Endeavor.

 

 

 

HSBC         Oct'06 -  Jul'07

 

Role: Mainframe Developer

Project Description:

 

This project is part of GRV 4.11 version release. The purpose of this project is Generation of SMS-EMAIL Alerts (Real time and Batch alerts) for premier customers, which enables the cardholder’s with an option of opt-in for the SMS-EMAIL Alerts, like generation of real time alert when a customer reports card lost or generation of alert when customer makes an international purchase and many….

 

Responsibilities:

 

·   Prepared unit test plan, Created test data. Performed unit testing.

·   Supported SIT and AIT.

·   Developed connectivity testing for ICCM.

·   Executed interactive testing with Front End team, Testing Team, FAS subsystem, LTS subsystem, ICCM subsystem, kana subsystem to resolve the defects during SIT and UAT.

·   Tracked defects and fixed the bug identified during testing.

·   Worked closely with testing team to discuss the design and testing aspects of the applications, to design the Test plans, to prepare and execute test cases, to conduct peer-to-peer reviews, to log and track defects, and coordinate daily issues on status call with the systems impacted.

·   Involved in Code Promotion process using Endeavor.