ROJA RAMANI

SR SALESFORCE.COM ADMIN/DEVELOPER

 

Professional Summary

Ø       Around 8+ years of experience in IT industry including more than 4 years of experience in Salesforce.com CRM Platform.

Ø       Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.

Ø       Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups and Entity relationship data model, Pages, Classes and Interfaces.

Ø                   Experience in working on Eclipse IDE with Force.com plug-in, command line interface.

Ø       Proficient in performing detailed analysis of business and gathering technical requirements.

Ø       Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.

Ø       Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.

Ø       Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.

Ø       Experience in using third party tools in Salesforce.com AppExchange.

Ø       Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders

Ø       Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.

Ø       Experience in using IMPORT2 app for data migration from other crm‘s to sales force.

Ø       Experience in working with integration tools like Informatica and Cast Iron.

Ø       Experience in scripting languages like HTML, DHTML, XML, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.

Ø       Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.

Ø       Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.

Ø       Solutions-oriented professional with proven success designing, implementing and integrating cost-effective, high-performance solutions to meet challenging business needs.

Ø       Expert in preparing functional and technical design documents.

SFDC Technologies	Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, ANT, VF Remoting and Eclipse.
Web Technologies	HTML, XML, AJAX, Java script.
Languages	Java J2SE, C, APEX, SQL
RDBMS	SQL Server
Tools & Technologies	Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Jitterbit, Force.com Excel Connector, Per Force, Force.com Platform(Sandbox and Production).
Operating systems	Windows 98/NT/XP/Vista/7/8, Windows CE, Linux.

 

 

TECHNICAL SKILLS:

 

PROFESSIONAL SKILLS

Role: Sr. Salesforce.com Developer/Admin/QA

 

·   Implemented Single Sign on using delegated and federated authentication.

·   Integrated Salesforce with external web services using two-way SSL.

·   Integration with Tableau server to display the Tableau reports on visual force page in sales force.

·   Used Geolocation field type to calculate the nearest properties from contact mailing address.

·   Developed custom Real estate applications for property management.

·   Data migration from zoho crm to sales force using import2 app.

·   Data migration from external systems to sales force using Data Loader.

·   Used DBAMP for Data migration from SQL database to sales force.

·   Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

·   Created different Workflow rules and Approvals for various campaign processes.

·   Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

·   Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

·   Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

·   Knowledge on using VF Remoting to display nearby contacts.

·   Worked on Inbound Email services to track the emails into custom object.

·   Extensively worked on customizing Geo pointe App to the organization needs.

·   Created Visualforce Maps to display the contact Mailing Address on Map.

·   Developed and configured various Reports for different user profiles based on the need in the organization.

·   Created email templates and inbound emails using Visual force for the clients and customers. 

·   Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. 

·   Participated in the training sessions provided by the Salesforce team and support end users

·   Knowledge on creating Visualforce Dashboards, sharing rules and Email Relay Activation.

·   Used Eclipse, ANT and change sets for deployment.

 

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Orchestra CMS.

 

 

Google Inc, Mountain View, CANov ‘10 – Dec ‘12

Role: Sr. Salesforce.com Developer/Admin

 

·               Preparation of design documents of various silhouette application based on gathered requirement.

·               Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.

·               Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

·               Implemented Web-to-lead to track and solve leads from the website.

·               Created different Workflow rules and Approvals for various campaign processes.

·               Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

·               Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

·               Data migration from saleslogix to sales force using Data loader CLI.

·               Used Data loader for data migrations to sales force.

·               Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.

·               Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

·               Developed and configured various Reports for different user profiles based on the need in the organization.

·               Created email templates and inbound emails using Visual force for the clients and customers. 

·               Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. 

·               Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

·               Participated in the training sessions provided by the Salesforce team and support end users

 

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service,  Security Controls.

 

·               Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

·               Performed the role of Salesforce.com Developer in the organization.

·               Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

·               Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

·               Developed several Triggers, Apex classes and Visual force pages as part of the application development.

·               Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

·               Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

·               Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

·               Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

·               Created various profiles and configured the permissions based on the organizational hierarchy requirements

·               Customized tabs for different business users groups and business centers. 

·               Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

·               Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.

·               Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

·               Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

·               Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

·               Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.

·               Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

·               Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

·               Used the sandbox for testing and migrated the code to the deployment instance after testing.

·               Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

·               Provided the training to the internal business users to use the application and develop their own custom reports.

 

Environment: Saleforce.com platform, Apex, Visual Force , Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

 

Responsibilities

·               Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

·               Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

·               Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

·               Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

·               Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

·               Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

·               Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

·               Created various profiles and configured the permissions based on the organizational hierarchy requirements

·               Customized tabs for different business users groups and business centers. 

·               Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

·               Implemented various Custom Reports and deployed them for different business user levels.

·               Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

·               Provided the training to the internal business users to use the application and develop their own custom reports.

·               Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

·               Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

·               Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

·               Used the sandbox for testing and migrated the code to the deployment instance after testing.

·               Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

 

Environment: Salesforce, Visual force, MS Visio, Apex Data Loader,  Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre.

 

 

Client: MPHASIS INDIA                                                                           DEC ’05 - July’06

Role: Java Developer

·                           As a member of team involved in designing and developing a framework.

·               Involved in development of mockup screens and web portals.

·               Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0,Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.

·               Installed and configured WSAD as a development environment.

·               JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.

·               Used easy soft driver to connect to a flat file and to retrieve data.

·               Used XML in some modules using DOM to send the data to and from the server/database

·               Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle8i

·               Used CVS for version control of the product.

·               Used JSP’s to create the front-end screens for the module.

·               Used Struts frame work to develop the web Tier.

·               Involved in writing Business Objects, Service API’s, Datamaps, Entity classes to the corresponding existing business classes.

·               Used Junit to do unit testing of different modules.

·               Involved in validating and reviewing team members modules.

·               Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.

·               Involved in integration testing of modules in various testing environments.

 

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode