CRM Applications Developer

Build Salesforce.com which is used to market products that simplify, automate and innovate complex biomedical testing.

Responsibilities:

§ Performed the roles of Salesforce.com Developer and Administrator in the organization.

§ Attended various meeting and interacted with various business team members to gather the requirements.

§ Prepared the Functional requirements document based on the requirements from the Business SME’s.

§ MediaBin Implementation architect.

§ Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

§ Created various profiles and configured the permissions based on the organizational hierarchy requirements. Assigned users to these profiles.

§ Managed the Territory Hierarchy in the organization.

§ Maintained the Products sync with the external application (ORACLE).

§ Performed the sandbox refreshes and maintained all post refresh activities.

§ Experience in Bigmachines Quoting Application and its integration to the salesforce.

§ Bigmachines Configuration and commerce experience.

§ Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

§ Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

§ Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits.

§ Loaded the sample data from production to the sandbox environment.

§ Configured various Workflows and Approval Processes to meet the business requirements at the organization.

§ Developed the Visualforce pages to change the look and feel of the application based on the requirements.

§ Performed Unit Testing by writing the apex test classes to meet the code coverage.

§ Provided the training to the internal business users to use the application and develop their own custom reports.

§ Migrated the customizations from one sandbox environment to another using Change sets and Force.com ANT Migration Tool.

§ Prepared the UAT test scripts.

§ Worked on the end user training documents.

§ Part of UAT and postproduction support team.

§ Provided level-2 (developer) support to salesforce and Bigmachines applications.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, BMQL, BML, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows XP.

Seagate Scotts Valley, CA                                                                             Mar 12 – Apr 13

Salesforce.com Developer
Salesforce.com CRM Service module was implemented for the service team to create service requests, check on the status of those requests, and easily seek resolutions to questions. Also used force.com pages to create a completely tailored interface designed to fit its business processes and increase representative productivity.

Responsibilities:

·   Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc

·   Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

·   Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

·   Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

·   Created APEX custom controllers implementing complex code for retrieval from Sales Force to VF pages.

·   Developed APEX triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.

·   Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.

·   Performed tasks for data migration like Data mapping and Data loading.

·   Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

·   Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

·   Used excel as defect Tracking management tool.

·   Configured the QA environment of the application for functionality testing and  

·   Integrated system environment.

·   Performed the data validation to meet all test condition requirements.

·   Provided feedback to the developers and the QA team on top priority issues.

·   Processed the Test Cases and Involved in Testing Life Cycle

Environment: salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visualforce, SOQL, HTML, XML, AJAX, Web Services API.

BOK Financial Corporation Tulsa, OklahomaDec 10- Feb 12

Salesforce.com Developer / Administrator

Build SFDC application that facilitates organization users to view their customer’s information in a unified way. The project also involved data migration from three legacy systems to salesforce.com and integrating organization CRM processes with corporate data warehouse and their core banking system.

Responsibilities:

·   Performed the roles of Salesforce.com Developer and Admin in the organization.

·   Interacted with various business team members to gather the requirements and documented the requirements.

·   Created Custom Objects and fields for transactional and contractual information.

·   Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

·   Created workflow rules and defined related tasks, email alerts, and field updates.

·   Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

·   Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.

·   Imported Excel-based customer data into Salesforce using Data Import wizard.

·   Involved in Migrating Configuration, Data between Two Salesforce production Organizations.

·   Used Apex Data Loader to migrate over Millions of records as part of the exercise.

·   Integrated Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.

·   Created Custom Email Templates as part of sending Alerts to users based on the business requirement.

·   Was a Global Admin and handled cases escalated up the tier. Supported 1500 User Licenses in resolving any user related issues.

·   Ran the Weekly Export of Salesforce data to proprietary servers as a backup

·   Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

·   Used field level security along with page layouts to manage access to certain fields.

·   Performed the roles of Salesforce.com Developer and Admin in the organization.

·   Interacted with various business team members to gather the requirements and documented the requirements.

·   Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

·   Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

·   Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: salesforce.com enterprise edition, Apex, Visual force, SOQL, SOSL, Web Services API, HTML, XML, Java Script, Cast Iron.

Lexmark, KS                                                                       Mar 09 – Nov 10

Salesforce.com Developer 

Perceptive Software joined Lexmark International as a stand-alone business unit where Perceptive software is a leading creator of enterprise content management and business process management software products and solutions. Perceptive software has therefore identified Salesforce.com as a key requirement in supporting cases, current and future sales / account management efforts.

Responsibilities:

·   Developed APEX triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.

·   Developed apex classes to trigger the approval process, having approvers dynamically in approval steps.

·   Modified the existing code to get data enhancement’s from rally to sales force 

·   Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc

·   Created workflow rules and defined related tasks, email alerts, and field updates

·   Created Custom Email Templates as part of sending Alerts to users based on the business requirement.

·   Created custom report types and dashboards

·   Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

·   Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.

·   Migrated the code to the deployment instance after testing

·   Worked closely with the offshore team

·   Created field filters, formula fields, relationships and validation rules to the custom objects.

·   Was responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done

·   Created and customized record types, managed Role hierarchy and Profiles

·   Performed the data validation to meet all test condition requirements.

Environment: salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visualforce, SOQL, HTML, XML, AJAX.

Goodyear Tire, India                                                                                           Jul 08 – Feb 09

J2EE Developer
iRetail is an application use by Goodyear users to purchase tires online. iRetail provides the e-commerce functionality to the existing application tire selector on the website and also provides alternate shopping experience in context of multiple retail format i.e. Website, Store and Over the phone. The main objectives are to suggest suitable tires to user which are fit for the user specifications, selection of services and stores for the pick-up, verification of credit card used for the tire purchase, and schedule an appointment to get the services and tires.

Responsibilities:

·   Involved with meetings with clients for requirements gathering.

·   Understanding the requirements through use cases.

·   Developed class diagrams and sequence diagrams using UML.

·   Developed the User Interface using JSP.

·   Used Struts to implement the MVC architectural pattern.

·   Performed Validation (Client Side & Server side) with the help of Struts Validation Framework.

·   Implemented the custom JSP tags Classes in JSP.

·   Developed UI using JSPs and JDBC to interact with Business users.

·   Developed the related UI and functionality in JSP and Servlets using MVC.

·   Designed screens using JSP/Html.

·   Designed the application on Struts framework.

·   Developed various JavaBeans interacted with different application for getters and setters.

·   Used Extensive Java collection Framework, Exception handling classes.

·   Configured and deployed the application on Tomcat

·   Used JavaScript & struts for Front side validation.

·   Developed the test cases for unit and functional testing.

Environment: Java, JSP, JSF, Servlets, XML, HTML, JavaScript, UML, CSS, XSL, Oracle, Subversion, Web Logic, Windows 2003 & XP.

Rnd InfoTech, India                                                                           Jun 06 – May 08
Java Programmer

Credit Dimensions is a specialist service company, offering the financial markets
industry a one-stop shop for data management services. Credit Dimensions, through its comprehensive data cleansing workflow tool, helps financial institutions in transforming scattered financial data into the highest quality usable format. The application was developed so that it could be used for the process of data refining where data is verified at various hierarchy levels to minimize the data redundancy and provide the data back to the clients.

Responsibilities:

·   Involved in Object Oriented Analysis (OOA) and Design (OOD) using UML.

·   Design and implementing Model view controller (MVC) architecture using Struts.

·   Developed java scripts for all client side validation and developed User Interface (GUI).

·   Implemented the architecture of the modules according to the J2EE standards.

·   Implemented the Model View Control (MVC) design pattern with Struts, JSP, Servlets, and JavaBeans to control the flow of the application in the Presentation/Web tier.

·   Designed screens using JSP/HTML.

·   Deployed the application on the Web Logic server.

·   Designed database schemas and implemented PL/SQL queries.

·   Used Log4j for logging across the application.

·   Involved in developing of test procedures for unit testing and testing of the module.

Environment: Java, JavaScript, JSP, JDBC, Struts, Web Logic, Eclipse, Oracle, Windows 2003 and XP.

EDUCATION:

·   Bachelors of Technology at Jawaharlal Technological University Hyderabad AP INDIA 2002 – 2006.

CERTIFICATIONS:

·   Salesforce.com Certified Force.com Developer.

·   Salesforce.com Certified Administrator.

·   Salesforce.com Certified Force.com Advanced Developer.