Aman Sehgal

Bangalore, India • 91 9916236677 • sehgal.aman01@gmail.com

Summary:

• 8+ years of IT experience, 6+ years in Salesforce.com CRM domain.

• Experienced in providing system and strategic solutions consulting that enable to follow

blue print of success and realization of cost reduction and growth.

• Expertise in executing SDLC phases of Plan, Prepare, Architect, Validate and Deploy.

• Experience in running functional workshops like Vision to Value, Day in Life, Business

Process Review/Re-engineering.

• Possess comprehensive understanding of CRM business process like Campaign

Management, Lead Management, Account Management, Case Management, Quote,

Forecasting and service center.

• Diversified experience in Platform Automation, Sales and Service cloud Implementation.

• Expertise in SFA with additional new features like Flows, Process, and Macros.

• Experience in data migration from legacy systems using Data Loader, Import Wizard,

Informatica Data Loader, and Cast Iron.

• Experience in Salesforce testing with Functional, Regression and performance testing

• Strong knowledge & Experience working in teams implementing Agile Methodologies.

• Excellent communication and inter-personal skills, accustomed to working in large,

small and Individual Contributor environments.

Capabilities(Salesforce.com : SF)

Functional

Project

Management

(1 year)

-Project

Execution

Planning

-Resource

Planning

-Budget

planning

-Communication

-Stakeholder

Management

ROLES TREND

2006

Software

Trainee

Consultant

(4 year)

-Requirement

Gathering

-BPR

-Day in Life

-Key Account

management

-Success

Metrics/Blue

Print

Administration Data

(3 Years)

-User

Management

-Analytics

management

-SFA (Flows,

Process, macros)

-UI

Base -

(1 year)

-Data

Migration

-Archival

Process

Application

Development

(2 Years)

-.net Application

-Apex

-Triggers

-S-Controls

Integration

(1 Years)

- Jitterbit –

Integration

-Web service

to

.net and SQL

Integration

2007

Software

Engineer

2008

Senior

Software

Engineer

2009

Associate

Consultant

2010

Analytics

Consultant/SF.com

Lead

2012

Senior business

Analyst/Project

Manager

WORK EXPERIENCE

Salesforce.com – August 2012 - Present

Salesforce Services India

Bangalore, India

1. Amicorp

a. Architecture Review: Project Manager, 4 Weeks

i. Articulated strategy and resources to execute architecture review of existing implementation.

ii. Executed business stakeholder interviews to understand key pain areas with existing system

iii. Created detailed report of findings (Technical + Functional) which enables mapping flaws in underlying

architecture resulting in business pain areas.

iv. Responsible to advocate and recommend approach to customer on options to handle architecture

changes and elevate user adoption of tool.

b. Sales Effectiveness phase 1: Project Manager/SBA/Dev/QA, 8 Weeks

i. Prepared RFP’s /SOW and resource planning documents.

ii. Managed end-to-end project planning, execution and communication.

iii. Executed requirement gathering and functional solution design.

iv. Executed Day in life exercise with business key stakeholders.

v. Managed Escalation for deliverables and functional documentation.

vi. Prepared User stories, QA scripts, Configuration sheets.

vii. Executed functional testing.

viii. Performed Deployment and Postproduction support.

2. United Spirits Limited

a. Pre Sales, Mobile POC: Senior Business Analyst, 4 Weeks

i. Managed requirement gathering exercise with business key stakeholders and sales reps.

ii. Build wireframes and designs for the mobile app to be designed for demo

iii. Drive effort with developer and designer to build mobile demo app,

iv. Executed “day in Life” exercise with key account manager in field to understand customer’s customer

key asks and paint areas of end user.

3. L’Oreal

a. Quality Assurance: Service Cloud, Senior QA, 20 Weeks

i. Responsible for creation and execution of Test scripts

ii. Executed regression testing

iii. Executed Multi Browser, Multi User testing

iv. Executed CTI, Omni Channel, Service cloud console features and functionality testing

v. Responsible for logging defects (Rally)

HEWLETT PACKARD - July’ 2010 – August 2012

Bangalore, India

4. E-Commerce, North America - Analytics Consultant/SF.com Lead, Salesforce.com

i. Managed Administration and Implemented Order Reconciliation Process of US online Store in

SF.com.

ii. Designing and setting up Special Accounts for Marketing Operation Process for Employee and Student

Processes of US online.

iii. Implemented Dynamic Dashboard for Forecast and Automated the Sales quota calculation of Account

Managers.

iv. Designing and Implementing the Salesforce.com Governance model in US Consumer Exchange.

v. Developed the distributed Objects Structure model in Saleforce.com for Store Operation Team.

vi. Managing Data Upload process for Sales and Registration data in Salesforce.com for Different

programs in US Sales and Marketing Organization.

vii. Trained and support US online Store team on Salesforce.com Process.

viii. Participated in Implementation of the Request process in Salesforce.com.

Oracle Financial Services - Sep’ 2008 – June’2010

Bangalore, India

5. Deutsche bank Alex Brown (DBAB): Production Support, Program Analyst,

i. Involved in monitoring, Troubleshooting, Analyzing the production issues on Unix Servers and SF.com.

ii. Talking to the business users and technology teams for resolutions.

iii. Coordinating with release management for production releases.

iv. Involved and enhance Case Management in Salesforce.com on Client Side (Baltimore/MD, US).

v. Monitoring the Production servers and activities.

vi. Troubleshooting and Implementation on Data and Reports Management in SF.com.

vii. Defining and Implementing SLA’s for SF.com issues.

viii. Participating in the preventive maintenance measures and Disaster recovery activities and planning.

6. Deutsche Bank Germany, Jasper Reporting: Developer/Tester, April’ 2009 – June’ 2009

i. Involved in Development of Static Pages

ii. Involved in creating/Executing UNIT Test cases.

iii. Involved in 1st/2nd UAT Test case preparation and Execution.

Planman Technologies - Jan’ 2008 – Aug’2008

Delhi, India

7. Give India: Salesforce Administrator/Developer/Data Migration

An integral member and Administrator of the delivery team in implementing and maintaining Salesforce.com

as backend including development of workflow based and triggered applications.

i. Back End: Maintaining Synchronization with Database team using third party

ii. Tool: Jitterbit with Salesforce as backend.

iii. Data Management: Filtering Client Data and Uploading in Systems using MS Excel and SQL Wizards.

iv. User Management: Creation and maintaining users within System.

v. Web Services: Create and Implemented Online Process with Web services through .NET (Outbound

Messaging).

Astadia - Sep’ 2007 – Dec’2007

Haryana, India

8. Open Social, Freeware - Developer

i. Design: designing the Layout of the Control using HTML

ii. Business Logic: Implement the Business Logic Using Google Maps and API calls

iii. Unit Testing: Creating use cases and Unit Testing

9. Airwide Financial Management: Team Lead

i. Work And Time Management: Allocation resources in time and work intervals.

ii. Code Review: Review code and implement Enhancements.

iii. Development: Creating Small pieces of codes in all modules in Salesforce.com using S-Controls.

iv. Testing: Creating Uses cases and do Unit testing for all modules.

v. Client Interaction: Requirement Analysis.

Achievements:

• “Superstar” award for extraordinary performance in process Quarter in HP.

• “We applaud “for remarkable performance in Team for Projects in Oracle Financial.