DENNIS ANDERSON

1525 Creek Springs Drive (402) 525-4715

Allen, Texas 75002     dl_anderson36@hotmail.com

 

SUMMARY OF QUALIFICATIONS

Extensive technical and project management experience in information systems technology with a solid academic background in management information systems and business administration; strong analytical, problem solving, leadership, and training skills; ability to manage multiple priorities; areas of expertise:

Project ManagementData WarehousingConfiguration

TestingData ManagementTraining

CRM Implementations                Reporting                                    SQL

             Documentation                            Requirements Management      Requirements Traceability

             Acceptance Criteria                     Client RelationsConversions

             Test Case Management               SDLC                                          Salesforce.com

AgileWaterfallOracle                          

 

PROFESSIONAL EXPERIENCE

Texas Capital Bank, Richardson, TX, Jan 2014 – Current

Senior Business Analyst, Jan 2014 – Current

·   Responsible for the creation and maintenance of project documentation as defined by SDLC roadmap and project methodology.

·   Partner with Business Owners and IT teams to identify, analyze, recommend and implement technical solutions to address business challenges and process improvements. 

·   Translate business needs into technical requirements.

·   Develop business, data, and process models using Microsoft Visio.

·   Develop conversion plans to support migration from existing applications to new platforms.

·  Interface and collaborate with third party Implementation partners.

·  Lead due diligence activities for potential new vendors.

·  Create test plans and manage user acceptance and integration testing.

·  Execute test plans and track testing results.

Ameritas Life Insurance Company, Lincoln, NE, Apr 2008 – Aug 2013

Business Analyst – Group Insurance Division, Apr 2013 – Aug 2013

·   Coordinated data governance and data stewardship efforts involving data and usage of the departmental data warehouse and data marts.

·   Created and maintained documentation of departmental multi-dimensional data warehouse and structural relationships.

·   Provided systems support to business line users.

·   Extracted data from data warehouse for analytical and statistical purposes.

·   Evaluated and recommended business intelligence and analytical applications.

·   Validated ETL processes and tested data quality.

Business Analyst – Retirement Plans Division, Apr 2008 – Apr 2013

·   Administered and supported corporate CRM solution, Salesforce.com.

·   Developed and configured CRM system to facilitate business processes and provide metrics.

·   Managed all project aspects and data interfaces for key relationship clients.

·   Defined and developed reports from departmental data warehouse used to measure and analyze aspects of the business.

·   Supported departmental systems used to facilitate the processing of financial transactions.

·   Facilitated requirements gathering and project planning for priority projects utilizing Agile methodologies.

·   Coordinated projects and work schedules based on client requests and project priorities.

·   Validated and tested new features and functionality prior to implementation.

 

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DENNIS ANDERSON

 

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PROFESSIONAL EXPERIENCE, Continued

iUniverse, Lincoln, NE

Financial Analyst, Oct 2007 – Apr 2008

·   Developed reporting standards for timely and accurate report delivery and data analysis.

·   Prepared and analyzed data for integrity and accountability.

·   Created reporting tools to analyze and evaluate business units; implemented reporting infrastructure to deliver reports to management and business users.

·   Facilitated meetings with management and business users to gather information for report requests.

·   Developed automated and reusable routines to extract requested information.

·   Assisted with the implementation of Microsoft Dynamics Great Plains accounting software.

·   Prepared and filed tax documents for customers and to the IRS.

Penlink, Ltd, Lincoln, NE, Mar 2006 – Oct 2007

Quality Assurance Analyst, Jan 2007 – Oct 2007

·   Tested and analyzed software features and functionality; developed and documented testing procedures and scenarios; executed test plans to recreate real world usage scenarios; reported issues to Developers.

·   Created test plans, scenarios, scripts, and test data.

·   Collaborated with Software Developers and Project Managers to coordinate testing efforts to ensure quality product releases.

·   Managed testing environment software and hardware.

·   Wrote and executed testing plans for regression testing of existing products and unit testing of new products and features.

·   Tracked and prioritized problem submissions from Customer Support; identified and documented problems for review by Software Developers.

Software Analyst, Mar 2006 – Jan 2007

·   Supported and consulted clients regarding software usage and functions.

·   Assisted with creation of project scope/phases for CRM system implementation and future integration.

·   Implemented third party products to complement CRM system.

·   Researched industry trends to develop ideas to plan for future functional needs.

·   Administered Microsoft CRM application for 25 users; trained users in functionality and features.

·   Coordinated conversion process from Goldmine to Microsoft.

·   Performed routine functionality tests on new builds of software to ensure expected results.

·   Developed Reporting tools using SQL Server, Crystal Reports, and Microsoft Visual Studio.

Fiserv, Lincoln, NE

Client Services Analyst, Sept 2002 – Mar 2006

·   Trained and mentored new employees on policies/procedures and client staff on software usage.

·   Installed, configured, and supported company software applications.

·   Provided on-site and remote consultation assistance to clients; coordinated installation and consulting projects; gathered information from clients on software usage and efficiencies.

·              Developed and delivered documentation of operational procedures.

 

TECHNICAL KNOWLEDGE & SKILLS

Database:  Oracle, SQL Server

Mainframe Platforms:  Unisys Enterprise Server, IBM iSeries

Applications:  Salesforce.com, Salesforce Data Loader, Jitterbit, Microsoft Dynamics CRM,

 Business Objects, Microsoft Great Plans Accounting, MS Office (Word, Excel, Project,

Visio, Power Point), Team Foundation Server, Mariner Project Management, Daptiv   Project Management, ER Studio, DataStage, Web Focus, Cognos, Tableau, SQL Server Management Studio,SQL Server Reporting Services (SSRS), Oracle SQL Developer

 

DENNIS ANDERSON

 

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EDUCATION

Bellevue University, Bellevue, NE

MS in Management Information Systems, June 2014

Chadron State College, Chadron, NE

BA in Business Administration May 2002