SRICHARAN P

Ph: 732-476-5257

Summary:

 

·  Strong career oriented individual with abundant experience across CRM solutions for Fortune 500 clients across the globe.

·  Self-driven Software Professional with 10.5 Years of extensive Functional & Technical experience in Siebel and 5+ years in Salesforce.

·  Experience in salesforce data migration using Apex data loader.

·  Salesforce.com Certified Force.com Developer –DEV401 

·  Salesforce.com Certified Administrator-ADM201

·  Salesforce.com Certified Platform app Builder Transition Exam 

·  Performed Integration of SFDC with external Web Service API’s.

·  Extensive experience in SFDC implementation and customization, and an In-depth understanding of SFDC CRM business processes.

·  Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing

·  Extensive experience in Design, Development and Implementation of Siebel Applications.  Very strong in Siebel 8.1, Siebel 7.8.2, Siebel 7.7 and EAI 7.7 and implementation of technical solutions as per business requirements.

·  Siebel 7.7 Certified Core Consultant

·  Siebel Implementation experience includes experience with the following modules – Siebel HTIM, Siebel Call Center, and Siebel Pharma, Siebel eSales, Siebel Financial Services, Siebel eChannel, Siebel Hospitality and Siebel eCommunications 7.7.

·  Has good Domain knowledge in functional areas of Hospitality, Automotive, Telecom, Banking and Insurance

·  Excellent communication / presentation, leadership and interpersonal skills. Ability to learn and master new technologies effectively.

·  Excellent Analytical, Problem solving and multitasking skills

·  Integrated Siebel with Various Middleware’s  like Fusion, Vitria, IBM Web Sphere, IBM Data Power, MQ Series, Main Frames, Java

·  Worked as a Technical Lead/Integration Lead for Many Siebel Implementations

·  Expertise in Siebel EAI, Siebel Workflows, Siebel Inbound and Outbound Web Services, SOA, Siebel eScript and Siebel Configuration, XSLT and Assignment Manager.

·  Expertise in Oracle SOA Suite

·  Exposure to CTI and Open UI.

·  Working as a Technical Architect in Cleveland, OH for Tech Mahindra Americas.

·  Worked as a Siebel Integration Architect in Stamford, CT for IBM India Ltd.

·  Well versed with Salesforce.com Sales Cloud implementation, Service Cloud implementation, Force.com Development- Apex, Visual Force.

 

CERTIFICATIONS:

 

·  Salesforce.com Certified Force.com Developer –DEV401 

·  Salesforce.com Certified Administrator-ADM201

·  Salesforce.com Certified Platform app Builder Transition Exam 

 

 

TECHNICAL SKILLS:

 

CRM Environment

Siebel version 6.0, 7.5, 7.7, 7.8, 8.0, 8.1.1.2Windows 98, Win 2000, Win XP and UNIX

 

ProgrammingRDBMS

C, JSP, Java, C++, UNIX & XML, Advanced Oracle, SQL Server

Java

 

MiddlewareOthers

TIBCO, Vitria, JMS, AS400, Java, IBM Data Mercury Test Director, Infranet, OpenSphere,

Power, IBM Web SphereHP Quality Centre

 

Front-end Tools

HTML, Developer 2000, XSLT

 

 

Professional Experience:

 

Cynosure Inc, Westford, MA            Jan 15 – Till Date

Salesforce Senior Consultant

 

Cynosure is implementing Salesforce, Apttus, SAP Integration project which will be used by their sales, service and marketing teams. They are the market leaders in medical lasers. They have offices all over the world. Apttus quote generated are used by the sales and service teams to give the actual quotes to the customer. Thera are many interfaces between salesforce and SAP like Customer Master, Material Master, Order Interface, Pricing interface. Marketing Team can view the medical laser details in salesforce using integration with Axeda. Salesforce is also used for reporting by their sales, service and marketing teams

 

Responsibilities:

·  Worked on Salesforce Sales and Service Cloud

·  Worked on integration with paymetrics-credit card application from salesforce

·  Worked on invoking paymetrics iFrame which will get the access token from paymetrics

·  Worked on authorizing payment interface which will invoke SAP for payment authorisation

·  Worked on Integration with Axeda from salesforce

·  Worked on invoking outbound web services from salesforce to Axeda

·  Working on Production tickets supporting Cynosure Japan,USA and UK

·  Coordinated with Backupify Team for salesforce backup

·  Involved in monitoring salesforce backup

·  Involved in APTTUS installation of packages

·  Involved in code migration to different environments using change sets

·  Involved in APTTUS CPQ X-Author excel for migration of products, price lists and price list items into salesforce

 

 

Boston Scientific, Marlborough, MA                      Jun15 – Dec15

Salesforce Senior Consultant

 

Boston scientific is looking for a cohesive CRM solution for their global sales teams in 17 countries within the following business units: Corporate Accounts, Europe, Neuromod, and Urology/Women’s Health. With the implementation of the Salesforce Sales Cloud, these divisions will have access to a consolidated environment to manage their customer relationships, sales forecasts, reporting & dashboards, as well as the standard out of the box functionality of Salesforce. It has 3000 licenses.

 

Responsibilities:

·  Worked on Salesforce Sales and Service Cloud

·  Experience using Query workbench

·  Worked on REST web services Integration from Salesforce to SAP

·  Worked on Real time API Integration with Partner WSDL POC

·  Worked on Streaming API

·  Worked on role hierarchy. Created public groups for clusters and divisions

·  Implemented SSO in sandbox org and production org

·  Implemented hyperlink in opportunity visualforce page which will invoke javascript

 

 

Knipper, Lawrenceville, NJ                            May14 – May15

Salesforce Architect

 

Knipper has been at the forefront of information and technology solutions in the pharmaceutical marketing and fulfillment industry. From our Corporate Data Structure and status as a Database Licensee of the American Medical Association (AMA), to our MyPharmaSuite.com® Software as a Service (SaaS) products and our state of the art Manhattan Associates ILS warehouse management system, Knipper provides cutting edge information, data, and technology to every corner of your business. It uses Siebel Sales Version 8.1.1.5.They migrated from Siebel to salesforce. Major entities used are Campaigns, Orders, Accounts, Contacts, and Cases.

 

Responsibilities:

·  Proven ability to independently perform development, testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration 

·  Legacy System KCM gave Account, Contact, Leads and Contact Address data in the form of Text Files. Mapping of Legacy fields with salesforce and created the mapping file.

·  Worked on Salesforce Sales Cloud

·  Converted Text file to CSV file.

·  Loaded Account, Contact, Leads and Contact Address Data into Sales force using Apex Data Loader. Number of Records loaded into sales force is 320000.

·  Worked on Batch Apex and created a scheduled job. Created Apex Class using Custom Settings for Campaign Program Schedule.

·  Opened Case with Salesforce for making lookup field read only and found an alternative for making the field readonly.

·  Created a custom button in Case. On click of button it will create a New Order. Order will contain the case fields and contact Fields. Logic used was call VF page on click of button which will call Apex Class to populate the values in VF Page.

·  Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the salesforce.com application .Created logins for many sales force users.

·  Develop and maintain visualforce, AppExchanges, Force.com pages, Apex development and integration with other third party solution

·  Experience in moving code from lower sandboxes to production environment and address issues related to functionality, integration, etc. Created outbound change sets and migrated the code from Dev to QA.

·  Designed, developed and deployed page layouts, Apex Classes, support Visual Force pages development 

·  Configuring Salesforce standard fields and objects- Accounts, Contacts, Leads, Opportunities, Campaigns, Cases and Solutions and Custom Objects 

·  Developed Visual Force Pages and Apex code. Provided best practices and present additional opportunities to leverage Salesforce and the Force.com platform.

·  Experienced in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

·  Developed Apex Triggers and Apex web services

·  Working on PL/SQL Procedures and modifying them to fix production issues.

·  Application release planning. Requirements gathering/discovery. Participate in testing teams for system testing, load and performance testing.

·  Attend Calls with salesforce team for the deliverables given by Salesforce Team.

·  Installed Ebsta plugin for salesforce

 

 

Parker Hannifin Corporation, Cleveland, OH           Oct13 - Apr14

Salesforce Senior Consultant/Lead

 

Parker Hannifin Corporation is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company employs approximately 58,000 people in 49 countries around the world. Client employs Salesforce for selling its products which are used by various divisions, dealers and Sellers. Following Modules are used in this project Opportunity, Quote, Agreement, Products, Pricing, Accounts and Sales Orders. There are outbound interfaces between JDE, UCM, Message Broker and Sterling to Salesforce

 

Responsibilities:

·  Created user Roles and Profiles, security controls and shared settings.

·  Worked on various SFDC standard objects like Accounts, Contacts, Leads, Orders, Reports and Dashboards.

·  Worked on Salesforce Sales Cloud

·  Interacted with the Salesforce.com premium tech support team on a regular basis.

·  Used Apex Data Loader for Data Migration in force.com platform. Imported contacts, Accounts, Products and Pricebook entry into salesforce.

·  Setup customer portals to allow external clients to log cases and monitor project status

·  Created page layouts, work flow rules, system alerts, custom reports, key-indicator dashboards, and price books. 

·  Administered Salesforce.com

·  Assigning SAR’s to the Team. SAR Stands for Software Action Request. SAR is used to initiate any activity that requires change to code or data that will impact a Production system.

·  Involved in querying Salesforce tables using SOQL & SOSL

·  Training the internal business users to use the application and develop their own custom reports.

·  Created a custom Apex Web Service to handle the integration between a custom Account Planning application and Force.com.

·  Enable an Apex Web Service to receive an Account Plan from this external application and synchronize the data in Force.com

·  Preparation of Project Status Report with the estimated effort, actual effort, billed hours, variance in effort, resource name and  send it to the Client

·  Implemented Live chat Functionality for service cloud

 

 

Maximus Health Care, Albany, NY, USA        June 13-Oct 13

Salesforce Consultant

 

Maximus Health Care is implementing Health benefit exchange for the state of New York. It uses Salesforce Application. It supports 800 concurrent users. There are interfaces between Salesforce CRM and Health Exchange solution developed by CSC. The Contact-Search web service is an outbound web service published by HX system and consumed by Salesforce CRM. It is used to query Individuals, Authorized Representatives, Employees, Employers, Navigators and Brokers in HX. Ssalesforcel CRM is updated by the response received from the web service. HX system remains the master data source for demographic data related to HX participants.

 

Responsibilities:

·  Creation of Apex Trigger to display number of cases in campaign.

·  Creation of custom Report Types and creation of 4 reports in Salesforce

·  Modify the page layouts for Campaigns and Accounts

·  Creation of Approval Process for Expense Reports.

·  Send an approval notification to the user who submitted the expense report.

·  Send an outbound message to your backoffice financial system to print a reimbursement check.

·  Creation of Custom Tab and Custom Object for Expense Reports.

·  Implemented Live chat for Salesforce Service cloud

 

 

Starwood Hotels & Resorts, Stamford, USA      Apr 11 – Jun 13

SalesForce Consultant,

 

In Starwood Hotels & Resorts ISAC is a set of integrated applications that support Sales and Catering functions to Global Sales and properties users. Following Functionalities are present in this project (Account, Contact, Activity Management (Opportunity, Quotes, Catering and Events, Group Blocks. Interfaces (Meetings, Shopping, Meeting Broker, Opera, Starcite etc.), Reports and Data Queries.They migrated from Siebel to salesforce.

 

Responsibilities:

·  Created Custom Objects for Quote and Functions.

·  Worked on Service Cloud

·  Added fields for Quote and Function. Created Master Detail relationship between Quote and Function

·  Modified the page layout for Quote and Functions.

·  Mapping of fields between legacy system fields and Sales force fields.

·  Loaded Opportunity, Accounts, Quotes and contacts data into Salesforce using Apex Data Loader

·  Migrated the code from Dev sandbox to QA and to Prod by creating outbound change sets.

·  Created Apex Trigger to find no of functions in a Quote and display the no of functions in a field in Quote.

·  Loaded Account, Contact, Quotes and Contact Address Data into Sales force using Apex Data Loader. Number of Records loaded into sales force is 500000.

·  Integrated SFDC with external web services asynchronously using jitterbit.

·  Opened a case with Salesforce for backup strategy and apex class issue.

·  Worked on Call Scripts

·  Implemented Live chat for service cloud

 

 

Starwood Hotels & Resorts, Stamford, USA      Dec 09 – Apr 11

Siebel Integration Architect

 

In Starwood Hotels & Resorts ISAC is a set of integrated applications that support Sales and Catering functions to Global Sales and properties users. Following Functionalities are present in this project (Account, Contact, Activity Management (Opportunity, Quotes, Catering and Events, Group Blocks. Interfaces (Meetings, Shopping, Meeting Broker, Opera, Starcite etc.), Reports and Data Queries

 

Responsibilities:

·  Acted as a Tech Project Manager for Siebel Agile Team. Well Versed with the Agile Methodology.

·  Managed a Team of 7 members. It is a combination of 4 offshore team members and 3 contractors from Onsite.

·  Prepared the Project metrics for Agile Project Methodology.

·  Involved in the Design and Development of all 27 interfaces.

·  Involved in the Preparation of Status Report of entire team and give the defect status update to the client during defect call as well as issues faced by the team during daily status call with the client.

·  Preparation of  the Siebel Technical Design Documents

·  Preparation of Functional Design Document for Quick Analysis Interface

·  Worked on Siebel Web Services Integration with Data Power. Integrated Siebel with Java Shopping Cart using Symbolic URL and Inbound Web Services

·  Worked on 27 Interfaces for Phase 1.Integrated Siebel with Systems like Valhalla, TLGO, ICE, TLPE, Shopping, PMS, Cendyn, Reader Board Meeting Broker, Lanyon System provided by client.

·  Integrated Siebel with Lanyon through Informatica using EIM Process.

·  Integrated Siebel with Various Systems like Starcite and TeamHot

·  Worked on MSSL Integration. MSSL is a protocol that provides a set of security functions to enable secured data sharing between ISAC and external system.

·  Arranged Meetings with the client for the Build sign off for all 27 Phase 1 Interfaces.

·  Gave KT to Accenture Team for all the 27 interfaces. Acted as a Single Point of Contact for Interfaces from IBM India Team in Client Place

·  Arranged Meetings with various vendors to understand the requirements for each system and integrate Siebel with that system

·  Attended Technical and Build call with the Client to give Status Updates from IBM

 

 

BMI Bank, Bahrain                    Feb 09 – Oct 2009

Siebel Integration lead,

 

BMI Bank – Transformation Project is to implement Siebel Finance as the front office application and Temenos as the Core Banking Application replacing the existing probanker application. Basic Marketing capability enabled through creation of campaigns across different channels.

 

Responsibilities:

·  Preparation of  the Siebel Technical Design Documents

·  Worked on Siebel Web Services Integration with Fusion. Worked on 50 Integration Points

·  Integrated Siebel with Systems like ICM( ATM) System provided by NCR

·  Integrated Siebel with Various Systems like Vision Plus and Enterprise Content Management

·  Integrated Siebel with Core Banking System i.e. T24.Worked on Secured Web Services

·  Worked on External Business Components

·  Worked on Inbound and outbound web services extensively. Prepared the Integration Plan for Various Systems

·  Arranged Meetings with various systems to understand the requirements for each system and integrate Siebel with that system

·  Worked on iFrame Integration with ECM Application

 

Environment:

Siebel, Fusion, Temenos T24, ICM

Team Size: 3 TO 5

 

 

Arab Bank, Amman Jordan       Jul 08 – Sep 08

Siebel Integration lead

 

One of the key modules in Arab Bank for providing better and quick service to customers is Service Request, which has been integrated with Equation and ATM in the roll out for Jordan and Qatar.

 

Responsibilities:

·  Preparation of   the Siebel Technical Design Documents

·  Reviewed the Technical Design Documents prepared by Team Members

·  Created Data Mapper for Internal and External IO

·  Created internal and External IOs

·  Successfully completed 3 Online Integration with AS400

·  Online Integration for Balance Order, Stop check and Phone Banking.

 

Environment:  

Equation, Oracle 9i,

 

 

Vinci,Chennai      Jan 08 – Apr 08

Siebel Technical Lead

 

Vinci (Value Increase through Customer Impact) is Janssen Cilag’s Integrated Customer Management Application which is used by all Business Users for Customer Management. The Vinci project has been undertaken to upgrade the existing Siebel 6.0.1 application to Siebel application version 7.7.

 

Responsibilities:

·  Preparation of   the Siebel Technical Design Documents

·  Reviewed the Technical Design Documents prepared by Team Members

·  Did the Schema Changes for Siebel Base Tables and EIM Tables for Spring Release.

·  Worked on the CQ Tickets for Spring Release.

·  Executed Test Scripts in Quality Center as part of SIT.

·  Database Extract and Setting up of Local DB for all the Team Members.

·  Performed Smoke Test as part of new delivery.

 

Environment:

Siebel, IBM Clear Quest

 

 

NHBRC, Johannesburg, South Africa            Jul 2007 – Jan 2008

Siebel Integration Lead

 

NHBRC in South Africa is a government body which registers the Home Builders in the construction Industry. The idea behind registration process is to facilitate the Home Owners with the insurance coverage in case the building construction has any Structural defect. The processes that the council covers are: Registration, Renewal, Enrolment, Conciliation, Remedial, Recovery, Legal to prosecute, and Inspection of Houses during construction

 

Responsibilities:

·  Preparation of   the Siebel Technical Design Documents

·  Worked on Siebel Web Services Integration with Oracle-Created a Siebel Inbound Web service

·  Worked on Registration Business Processes Automation

·  Worked on Enrolment Business Processes Automation

·  Worked on Email Integration using Outlook

·  Worked on Renewal Business Processes Automation

·  Worked on Creation of Assessment Templates for Agreements

·  Worked on Invoice Creation for Opportunity and Agreements

·  Worked on Integration with Documentum.

·  Worked on Builder Grading Functionality

 

Environment:

Oracle 10i, Siebel, Fusion, Documentum

 

Achievements: Received Client appreciation mail from NHBRC management, for designing and developing a customized solution as per the NHBRC Business needs.

 

 

Swisscom, Ben, Switzerland                 Feb 06 – Mar 07

Siebel Integration Lead

 

Swisscom Mobile is the biggest Telecom Operator within Switzerland. Swisscom Mobile provides variety of prepaid and postpaid service to their corporate and individual GSM subscribers. 

The BEEPI 2 Release 1 is part of proposed BEPPI project to migrate CRM functionalities from BSCS to Siebel and replacing legacy message communication with enhanced JMS messaging system over Tibco environment with all components of the system.

 

Responsibilities:

·  Analyse the Siebel Technical Design Documents

·  Worked on Billing Adjustments Module

·  Wrote the Billing Adjustments Technical Design Document

·  Configured Products using product administration

·  Worked on Order Workflows-Creation of new Integration Object and workflows.

·  Siebel 7.8 Upgrade Testing

·  Write Test cases based on the Siebel Technical Design documents

·  Execute the Test cases in different Iterations

·  Perform Smoke Test in case of any new delivery

Environment:

Oracle 9i, Siebel, TIBCO

 

 

Accenture Services Ltd, Bangalore      Dec 03 – Nov 05

Siebel Scripter

Siebel Implementation for XM Satellite Radio, USA. Worked in a Siebel Upgrade Project from Siebel 6.0 to Siebel 7.7.Worked on multiple releases in this project. Worked in this project for 22 months

 

Responsibilities:

·  Customer can purchase radios and packages by using Gift Cards. Created 4 view and 6 applets for Gift Cards Initiative.

·  When the applet hyperlink is clicked it will invoke VBC which will invoke the Business Service which will do the validation & redemption of gift card. Redemption & validation of gift card is done using Gift Card Workflow.

·  Helped the team in various issues faced by the team. Customers can swap the old packages to new packages if they are dissatisfied with the existing Package.

·  Created 4 Workflows for this Initiative. Ist Workflow will store the xml in the table and call the second workflow through a sub process. IInd workflow will do the validations-Retrieve XML, Account Validation, and Deauthorisation Reason Validation and call the 3rd workflow for package swap. IIIrd workflow will do the actual package swap-Update Radios, Radio and Package Validation, Disconnect the Old Package and add the new package and call the 4th workflow for creating an activity.IVth workflow is used for creating an activity.

·  Created a Menu and Menu Item. Created a Command. Invoked the Command from menu. Command will invoke the Business Service which will open a custom web site in a new browser window.

·  Raised an SR to solve this issue. Created an EAI Workflow which accepts incoming xml from IVR System queries the Siebel database and sends the output xml to IVR   System.

·  EAI Workflow handles 5 queries. Radio Query, Package Query, CustByRadio Query, Problem Report Query and Home Phone Query

·  This Workflow will convert XML to Property Set, Retrieves the Integration Object and queries the Siebel database using EAI Siebel Adapter Query and retrieves various fields    and sends the output xml to IVR System.

·  Wrote a Custom Business Service to display the various error messages based on Integration Object.

·  Worked in Performance Testing Team. Analyzed the fallouts

·  Wrote a JavaScript function to display image when the submit button is clicked in an applet.

·  Created a custom extension column in CX_AA_EVNT_RADIO table. Added 1 field for AA Enhancements-Option Code. Added one field in EIM table also.

·  Incharge of the Redesign Billing Adjustments Screen Initiative. Created 2 Views and 3 new applets

·  Wrote Some Scripts-Activity Creation and Validation scripts for the Submit Adjustments Button in the Form Applet. Added new Extension Columns to the Service Request Table(S_SRV_REQ).Added new Fields to the Integration Component, since the data submitted by Siebel goes to Vitria and Portal.

 

Environment:

Siebel, Oracle 8i

 

 

Skytech Systems, Chennai                            Mar 03 – Nov 03

Siebel Configurator

 

Responsibilities:

·  Developed MVG, Pick, Associate & Tree applet views and screens to suit the business requirements.

·  Made Charts for different BC’s and BO’s.. Developed Reports for business requirements using actuate

·  Interacted with client to gather user requirements. Developing Presentation Templates to suit client

 

Environment:

Siebel, Oracle 8i

 

 

Skytech Systems, Chennai                 Jun 02 – Feb 03

Siebel Configurator

 

Responsibilities:

·  Developed Appropriate Screen views for Appropriate call scripts were formed

·  Developed screens for Contacts, Opportunities, Activities, Calendars, Products, Literature & campaigns

·  Responsible for configured Pick Lists, MVG, Links and joins. Responsible for mapping Logical Fields with Physical Fields & creating toggles in the screen

·  Responsible for creating Toggles and drill down in the screens. Interacting with the Project Leader for the enhancements in the modules. 

 

 

EDUCATION:

 

·  B.E (Bachelor of Engineering)

·  Post Graduate Diploma in Computer Science