LEONARD ROBERTS, II

sfdcleonard@gmail.com

727.698.6609

CAREER OBJECTIVE

To master a core skillset for delivering enterprise level applications. Continually learning and growing by developing with an ever evolving toolbox. To innovate within the constraints of a given platform, task or business need.

 

TOOLBOX

Technologies: Visualforce, Apex, SOQL, HTML/CSS, C#, Java

Software: Jitterbit, DBAmp, SQL Server, Dataloader,Veeva, Skuid, Qualtrics, Tableau Public, Unity3D

 

PROFESSIONAL HISTORY

 

Salesforce Business Analyst | 2015.AUG - PRESENT

Girl Scouts of West Central Florida

 

•        Consult with functional leadership and personnel to identify, define and implement metrics for business procedures and objectives

•        Act as liason between system end users and org administrators

•        Analyze and interpret case managment data for operations metrics

•        Change impact analysis for enhancement/change requests

•        Research and prepare statistical reports based on multiple data sources

•        Identify opportunities for process improvement via enhanced reporting and dashboards

•        Provide technical trainng and coaching for non-technial end users

 

Salesforce Technical Consultant | 2013.MAY – 2015.MAY

Xcenda Consultancy

 

•        Manages six Veeva CRM instances that support the activities of multiple Field Reimbursement teams stationed across various time zones, clients and disease states

•        Coordinate discovery and requirements gathering for new system implementations

•        Imports, Exports, Transforms & Loads datasets using SQL, DataLoader, DemandTools & DBAmp

•        Documents and executes enhancements, bug fixes, backups and scheduled updates

•        Maintains data integrity through validation, workflow and scheduled clean-ups

•        Manage all profiles, roles, permissions and accessibility for fields, objects and system functionality

•        Creates, Loads and Manages the Territory Hierarchy for six different client instances

•        Create, Maintain and Deliver meaningful reports and dashboards for end users, management and senior leadership

•        Support end users via ticketing system

•        Produces actionable enhancements and solutions with team members /project shareholders

•        Conduct and participate in UAT and training sessions

 

Salesforce Administrator/Developer | 2010.JUN – 2013.APR

Universal Healthcare

 

•        Mamage 350 license call center installation

•        Sole SME, knowledge base for all Salesforce related request

•        Integrate VOIP dialer with Salesforce utilizing SOAP API

•        Develop php web application allowing members to create tasks in salesforce from our website

•        Intergate web site with salesforce to display custom objects online

•        Create custom forms, page layouts, tabbed and "accordion" interfaces using Visualforce, HTML, CSS and jQuery

•        Build complex workflow and validation rules with declarative administration

•        Import, Export, Transform & Load data set using Demand Tools & Data Loader

•        Build routing and territory management functionality within Salesforce to support sales/marketing departments

•        Create, maintain and enhance reports, dashboards and datasets for mid and senior leadership

 

Web & Technology Support | 2005.0CT – 2010.FEB

University of South Florida

 

•        Develop new departmental website for College of Education Honors program.

•        Maintain MS Access database tracking membership and workshop attendance.

•        Technical support for College of Education office staff and workshop A/V.