Sushant Bhasin

732-372-3577

Sushant.sfdc01@gmail.com

 

Summary:

IT Professional with 8+ years Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.

 

·   Facilitated and guided the requirement definition workshop with the key client application users of Veeva.

·   Implementation of a Business case for the portal development.

·   Experienced on the Technologies as UNIX/Linux/Windows, also in Planning, Installing, Configuring, Administering, Tuning and Troubleshooting IBM Web Sphere Application Server ND v6.x/7.0, Web Sphere Portal ServerExpert Level understanding of Salesforce.com CRM and its Development Life Cycle.

·   Experience in Administration, Configuration, Implementation and support experience with Salesforce.com platform.

·   Hands on experienced in developing and administrating projects on Salesforce platform.

·   Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

·   Strong experience in development and customizations of Salesforce.com applications using Visual Force, Apex classes, Apex triggers, Page Layouts, Sharing Rules, S-Controls and migration tools.

·   Implemented Formula fields, Validation Rules, Workflow Rules, Workflow Approvals.

·   Created Custom Apps, Custom Objects, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts, Related List and defining Field Dependencies, custom buttons.

·   Experience in migration applications from Sandbox to Production using Force.com IDE and Salesforce.com changeset.

·   Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.

·   Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.

·   Expertise in working on APEX Web Services API, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization

·   Experience in working with Databases like Oracle and MySQL.

·   Experienced in scripting languages like HTML, XML and Java Script.

·   Flexible, Enthusiastic and project oriented team player with excellent analytical skills to develop creative solutions for challenging client needs.

·   Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

 

Technical Proficiency:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Data Loader, Apex Triggers,   Workflows, Batch Apex, Approvals, Email Templates, Formulas, Validation Rules,  Eclipse,  Force.com IDE

Web Technologies: JavaScript, XML, XSL, HTML

Databases: MySQL, Oracle

Operating Systems: UNIX, Windows

Languages: C, C++, APEX, Java

App/Web Servers: Apache, Tomcat

 

Work Experience:

 

Ford Motor Company, Dearborn, Michigan                                                  June 2014 – March 2016

SFDC Developer

 

FordDirect provides digital marketing and advertising solutions to Ford and Lincoln dealers, giving them the platform to drive more sales. With a foundation built by Ford Motor Company and its franchise dealers, and being the only joint venture of its kind, FordDirect understands the automotive and dealer business. Since 2000, FordDirect has been working with dealers to develop the best products for their unique needs, and offering solutions through platforms like Force.com or SalesForce.com to connect with consumers whenever and wherever they are.

 

Responsibilities:

·                 Assist in defining required features and mapping Salesforce features to business processes

·                 Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the salesforce platform

·                 Provide Salesforce training to internal users and lead a bi-weekly Salesforce User Group which discusses various items Salesforce related and answer any Salesforce questions

·                 Implement functional changes to systems where processes can be improved, such as automating manual tasks, efficiency for users (pre-fill information where possible, etc.)

·                 Mitigate security vulnerabilities by employing-best practices, error checking, testing and debugging

·                 Maintain and verify that routine system jobs and backups are performed properly

·                 Resolve all technical application issues

·                 Implement system modifications relative to business change and user need

·                 Recommend, gain approval and implement enhancements to Salesforce, including procedural and technical improvements

·                 Research, recommend and lead projects such as new business unit integrations and workflow initiatives

·                 Change set management between development sandboxes and production Salesforce environment

·                 Implement enhancements and roll out new features to the Salesforce platform

 

 

Genpact, Parsippany, New Jersey                                                 Nov 2013 – May 2014

SFDC Senior Developer

 

Genpact provides business process expertise and runs complex and industry specific operations for the companies worldwide. The primary focus of this project is to design and develop an automated integrated solution for the growth and longevity of partners (Genpact Healthcare customers). Genpact has engaged Comity Designs, Inc. to design a packaged application (STRIDE) on the Force.com platform.

 

 

Responsibilities:

·   Performed a technical assessment of the STRIDE requirements for future releases and features.

·   Driven operational efficiency by increasing the cash flows and improve the payor-patient satisfaction.

·   Streamlined the overall functionality of a workflow application during the entire cycle time of an order.

·   Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

·   Automated end to end processing of orders.

·   Leveraged the process metrics and provide dashboards (reporting mechanism) for measuring the process health.

·   Integrated with external links.

·   Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.

·   Provided recommendations for third party tools and middleware required to support the solution.

·   Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

·   Provided a design that allows for building product, supports ongoing innovation and extensions to the product.

·   Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

·   Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

·   Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·   Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

 

 

 

Salesforce.com, Remote        Aug 2013 – Nov 2013

SFDC Lead

 

ALCATEL LUCENT USA is a direct client for Salesforce.com which is a National Systems Integrator, a multi-faceted Technology Solutions Provider, and an innovative leader in Human Capital Solutions. The project involved meeting direct requirements of the client on daily basis. Customer.

 

Responsibilities:

·   Deployed the data and code with the help of Jitterbit tool and data loader.

·   Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

·   Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.

·   Salesforce.com Force.com platform development for Alcatel Lucent.

·   Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.

·   Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.

·   Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

·   Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

·   Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

·   Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·   Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

·   Coded APEX triggers and s-controls, created rule based automated workflows.

·   Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

 

Novell, IL             June 2012 – June 2013

SFDC Lead

 

 

Responsibilities:

·   Hands on Experience in Veeva Development.

·   Worked on Lead requirement gathering efforts (Business Process/ Business Requirements/ Legacy Systems/ Application Mapping) for Veeva.

·   Salesforce.com Communities and Mobile designing complete layout and the system flow of the Portal. So that it can be more attractive and user friendly for the customers and for internal users. Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

·   Provided necessary inputs to test lead.

·   Validated tes plans and results for Veeva.

·   Portlet Development using Rich UI using DOJO 1.x, JAVASCRIPT, AJAX.

·   Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.

·   Customized the dashboards to monitor lead activities based on sales geography.

·   Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

·   Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

·   Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

·   Written SOQL queries against force.com API.

·   Used Force.com Eclipse IDE plug to develop the classes and triggers.

·   Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

·   Using Apex Data Loader mapped data sources and loaded data into Call Center application.

·   Extensive use of Portlet factory builders to avoid writing java code and to minimize the development time and high quality delivery.

·   Extensive use of XML objects from the web-services

·   Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

·   Used the sandbox for testing and migrated the code to the deployment instance after testing.

 

Prudential, Newark, NJ                                            Aug 2011 – May 2012                Salesforce Developer/Administrator

 

Responsibilities:

·   Implemented partial page refresh to give user an experience to see new data without a page refresh.

·   Performance tuning of WebSphere Application server and Portal Server, IBM HTTP server for optimal performance based on user load.

·   Involved in business requirement gathering, analyzing the requirement, documenting the requirements.

·   Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.

·   Designed Custom application interface using Visual force API and Apex in Salesforce.com Service Cloud.

·   Designed, developed and deployed the custom objects, page layouts, custom tabs, components, Visual force pages, apex classes to meet the needs of the application.

·   Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.

·   Created various custom reports for standard objects as well as custom objects to give complete detail overview of customer (Account) Orders, renewal forecasting and customer balance report with multiple-currency support.

·   Created email templates and inbound emails using visual force for clients and customers.

·   Implementation of data loader framework using Salesforce Apex API.

·   Developed business documents for Salesforce custom objects

·   Implemented Salesforce web services client using Salesfoce web services API, Java, XML and partner WSDL.

·   Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and triggers.

·   Implemented S-Controls to manage sales plan call sheets within Salesforce, capturing data and call activity.

 

Mirapoint, Sunnyvale, CA                            May 2010 – July 2011

SFDC Developer

 

Responsibilities:

·   Created user Roles and Profiles, security controls and shared settings.

·   Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.

·   Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

·   Implemented field level security, profiles and audit trail setup.

·   Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.

·   Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

·   Provided the training to the internal business users to use the application and develop their own custom reports.

·   Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

·   Delivered project reports using conation of custom objects and standard objects.

·   Used Data Loader for Data Management in force.com platform.

·   Perform administration tasks as needed, managing custom fields, integration and data clean up.

·   Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

 

Comcast - Miami, FL                      Feb 2009 – Apr 2010

Developer/Administrator

 

Responsibilities:

·   Worked with the user group for requirement gathering throughout the planning and implementation.

·   Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.

·   Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

·   Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

·   Developed various Custom Objects, Tabs, Components and Visual Force Pages.

·   Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

·   Developed Custom Objects, Custom Reports.

·   Created and deployed several Reports using salesforce.com platform.

·   Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

·   Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·   Created email templates and inbound emails using Visual force for the clients and customers.

·   Assisted business users and provided ongoing production support after implementation.

·   Used the sandbox for testing and migrated the code to the deployment instance after testing.

·   Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

·   Interacted with the Salesforce.com premium tech support team on a regular basis.

 

Jackson National Life Insurance – Lansing, MI                       Aug 2007 – Jan 2009                                                            

Application Developer

 

Jackson National Life Insurance is a US company that offers life insurance and annuities. Jackson markets its products in 49 states and the District of Columbia through independent and regional broker-dealers, financial institutions and independent insurance agents.

 

Responsibilities:

·   Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams using Visio

·   Created graphical user interfaces (GUIs) using the JSP components

·   Client side validations are done using JavaScript

·   Involved in installing and configuring WebSphere Application Server for development and deployment

·   Deployed JSP’s, Servlets and EJB’s onto WebSphere application server

·   Extensively developed Java Beans Components

·   Used JUnit for unit testing and for regression tests

·   Used LDAP for user Authentication

·   Persistent layer is used for XML

·   Involved in configuring JDBC connection pooling to access the database server

·   Written SQL queries, stored procedures, modifications to existing database structure as required per addition of new features

 

Visual Soft, Hyderabad, India                                                         Apr 2006 – July 2007         

Java Developer

 

For 6 months, while continuing my job as tech lead for portal, I created the training division for iMM from scratch and evangelized developers worlwide. The WTS project is initiated by the Quality department of Aegis as an internal requirement to track the reporting of the software developers and capture the metrics there by and analyze the same for the future requirements as part of quality function.

 

 

Responsibilities:

·   I helped define our product plan for Sun Portal 7.0 in the Content Management, Collaboration and Weblog/Wiki/RSS area, and helped implement some of the collaboration features.

·   Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

·   Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.

·   Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.

·   Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.

·   Developed data model and stored procedures.

·   Used JDBC for communicating with the database.

·   Responsible for maintenance and production support of the application documented design and functional aspects of the application.