Sindhuja Poddar

BA Analyst/ CRM Consultant

Email:dataetl22@gmail.cm

contact:703-488-8777

 

PROFESSIONAL SKILLS:

 

·   Around 6 years of experience in Information Technology experience with 5 years of experience as BA Analyst and 3 years of experience as a salesforce developer and 2 years of experience in Java/ J2EE Technologies.

·   Strong experience in the Analysis, design, development, testing and Implementation of Business Intelligence solutions using Data Warehouse/Data Mart Design, ETL, OLAP, BI, Client/Server applications.

·   Strong Data Warehousing ETL experience of using Informatica 9.1/8.6.1/8.5/8.1/7.1 PowerCenter Client tools - Mapping Designer, Repository manager, Workflow Manager/Monitor and Server tools – Informatica Server, Repository Server manager.

·              Experience in administration, configuration, Implementation, and Support of Salesforce CRM,               and Salesforce applications based on Apex Language and leveraging Force.com. 

·   Developed Project Plans, Functional Specifications, project charter for Business Process Refinement, Re-Engineering, Business Intelligence and Automation.

·   Expertise in Business Analysis, Data Analysis, Business Rules, Business Process Modeling and      Data Mapping, GAP Analysis and creating business process documents.

·   Developed Project Plans, Functional Specifications, project charter for Business Process Refinement, Re-Engineering, Business Intelligence and Automation.

·   Frequently conducted JAD sessions with management, vendors, users and stakeholders for open and pending issues. Great facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD / JAR sessions.

·              Good experience in designing of custom objects, custom fields, role based page layouts, custom               Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce               Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other               components as per the client and application requirements. 

·              Experience in building Visual force Custom Controllers/ Components, Custom Objects, Reports,               Dashboards, Tabs. 

·              Experience in Force.com Apex Classes, Apex triggers, Integration, Visualforce, Force.com, API,               SOQL, SOSL. 

·              Experienced in all stages of SDLC that includes design, testing and migration from development               to production. 

·   Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting needs and positions to ensure the success of the projects. Ability to co-ordinate between onsite/offshore teams.

·   Ability to work both independently and as a teammate. Quick learner and apt at prioritizing multiple projects.

·              Experience in working with Eclipse IDE with Force.com. 

·              Work experience in Custom Integration of Outbound Messages, Work flow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application,               Sandbox data loading. 

·              Experience in implementing salesforce.com for the sales and support user groups based on the               user requirements. Experience in maintaining, enhancing and create workflows and validation               rules. 

·              Experience with tools like Force.com Explorer, Force.com Data loader. 

·              Expertise with Object Oriented Design (OOD), Analysis (OOA). 

·              Knowledge in developing Web Services applications. 

Strong communication, organizational and interpersonal competencies along with detail               oriented and problem solving skills in the technology arena

 

TECHNICAL SKILLS:

 

SFDC	Apex Triggers, Classes, Test Classes, Visual force, S-Controls, Sandbox development & testing, Point click Customization, SOQL, Data Loader. Validation rule, Workflows.
Languages	Apex, UML, Java, J2EE, JSP, PL-SQL
Custom Integration	Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading
Business Integration	Business Required Documentation(BRD), Use Case Management(UCM), SDLC, Functional Required Documentation(FRD) ,Test Case Management/UAT,Content Management (MS Visio/powerpoint)
Tools	Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Data Modelling, ER Studio, Cognos reporting.
ETL Tools	Informatica power center, 9.x
Database	MySQL, Oracle 9i, Oracle 10g, SQL Server
Web Applications	XML, HTML, JSP, CSS, JavaScript, WSDL, SOAP
Platforms	Windows, Linux

 

 

 

Professional Experience:

 

   Client: STAPLES

FRAMINGHAM, MA                                                                                      Jul 15 – Till Date

Role: BA Analyst /Salesforce Consultant

 

 

Responsibilities:

·      Expertise in Business Analysis, Data Analysis, Business Rules, Business Process Modeling and      Data Mapping, GAP Analysis and creating business process documents.

·      Developed Project Plans, Functional Specifications, project charter for Business Process Refinement, Re-Engineering, Business Intelligence and Automation.

·      Experience in supply chain management and logistics management and distribution.

·      Performed all necessary forecasting, planning, scheduling and completion of delivered production and rework orders from the design houses.

·      Established all necessary Client procurement systems and procedures to increase efficiency by 15%.

·      Accountable for achieving financial and quality based targets.

·      Coordinated status of all work orders with Sales, Customer Service and Shipping managers to satisfy customer commitment

·      Frequently conducted JAD sessions with management, vendors, users and stakeholders for open and pending issues. Great facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD / JAR sessions.

·      Knowledge in executing SQL queries for database management.

·      Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.

·      Identified and documented detailed business rules and use cases based on requirements analysis.

·      Identified the entities and relationship between the entities to develop Conceptual Model using ERWIN. 

·      Developed Logical Model from the conceptual model.

·      Worked with DBA’s to create a best-fit Physical Data Model from the logical data model.

·      Used forward engineering to generate DDL from the Physical Data Model and handed it to the DBA.

·      Developed dimensional model for Data Warehouse/OLAP applications by identifying required facts and dimensions.

·      Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers               and Force.com IDE.

·      Worked on Informatica 9.1 Power Center tools- Designer, Repository Manager, Workflow Manager, and Workflow Monitor using TWS.

·      Experience in Cognos BI tools using Cognos Framework Manager, Report studio, Query studio, Analysis studio, PowerPlay Transformer, Impromptu Web Reports (IWR).

·      Well-versed in developing reporting applications using Cognos Business Intelligence components like Report Studio, Framework Manager, Query Studio, Analysis Studio, Metric Studio and Cognos Connection.

·      Strong complex reporting skills – complex Drill-Through, Discontinuous Cross-Tabs, Summary Reports, Burst Reports.

·      Extensively used Framework Manager, Query Studio and Report Studio for model design, ad-hoc reporting andadvanced report authoring.

·      Parsed high-level design specification to simple ETL coding and mapping standards.

·      Designed and customized data models for Data warehouse supporting data from multiple sources on real time

·      Designed ETL process using Informatica Tool to load from Sources to Targets through data Transformations.

·      Developed advanced Oracle stored procedures and handled SQL performance tuning.

·      Involved in building the ETL architecture and Source to Target mapping to load data into Data warehouse.

·      Designed and developed Visualforcepages and controllers for distribution enhancement.

·      Created custom objects, triggers, and workflows to manage information on products, orders, returns and Authors.

·      Proficient in Data Migration from Traditional Applications to SalesForce Using Data               Loader Utility and Informatica on Demand.

·      Created and deployed several Reports using Salesforce.com platform.

·      Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.

·      Demonstrated ability to effectively work in team environment with varying skill set levels.

·      Worked intensely on custom objects, triggers and workflows.

·      Designed and build custom applications using Force.com and Visualforce.com.

·      Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting needs and positions to ensure the success of the projects. Ability to co-ordinate between onsite/offshore teams.

·      Ability to work both independently and as a teammate. Quick learner and apt at prioritizing multiple projects.

·      Extensively worked on integration with the third party systems for both the projects - involved               consuming the WSDLs, generating apex classes for the web services and writing custom Batch               Apex classes that would use the method calls from the generated web services classes.

 

Environment: Business Required Documentation(BRD), Erwin 9.x, Use Case Management(UCM), SDLC, Functional Required Documentation(FRD) ,Test Case Management/UAT,Content Management (MS Visio/powerpoint) Salesforce.com, supply chain management and logistics, Force.com, Apex classes & triggers, ETL Informatica 9.5 ,Cognos reporting 10, Visual force Components & controllers, visual force pages, Apex Data Loader, Rational Rose, Microsoft Access, Windows XP.

 

   Client: McKesson , Colarado                                                                                                 May 14 – Jun 15

Role: BA Analyst/ Salesforce Consultant

Responsibilities:

 

· Performed requirement analysis by gathering both functional and non-functional requirements based on interaction with the process owners & SME's and document analysis.

· Improving supplier capability to meet the business’s needs, Supply planning in advance for seasonal periods and promotional events, Planning delivery timetables.

· Experience with inventory and sales forecasting analysis and reporting Global reporting, Supply plan optimization.

· Demand analysis and management and Sales reporting.

· Created Business Requirement Documents, System Requirements Specification, High-Level Design Document, and Functional Requirement (Technical) Documents according to the User requirements and uploaded the documents in Knowledge Link.

· Conducted JAD sessions and baseline the user requirement specifications.

· Utilized RUP to configure and develop process, standards, and procedures.

· Worked with designers and developers for interpreting requirements, tracking the requirement status & timeline.

· Designed STAR schema for the detailed data marts and plan data marts consisting of confirmed dimensions.

· Worked on slowly changing dimensions.

· Normalized the data.

· Worked with ETL teams to create source and target definition.

· Responsible for defining the naming standards for data warehouse.

· Used Model Mart of Erwin for effective model management of sharing, dividing and reusing model information and design for productivity improvement.

· Created and maintained Database Objects (Tables, Views, Indexes and Partitions).

· Involved in updating metadata repository while detailing on use of applications and data transformation to facilitate impact analysis.

· Generated Complex reports in Cognos 10.1 report studio including Drill Down reports from DMR modeled Frame work model.

· Created Dashboards to present critical company data in a single report.

· Created list reports & cross tab reports using cognos 10.1

· Manually modified the SQL in ReportStudio to tune and/or to write complicated reports. Used union/Join objects in ReportStudio.

· Organized Daily/Weekly Review Meetings with PM, Development team/SQL DBAs, IPS team, Windows Infra Structure team for smooth migration of the above Historical databases.

· Used basic SQL queries to validate business rules and data mapping.

· Uploaded all the Documentation (Validation Certificates and Change of data Types etc.,) in Knowledge Link for the benefit of Users/IPS team.

· Responsible for developing, support and maintenance for the ETL (Extract, Transform and Load) processes using Informatica power center.

· Maintained stored definitions, transformation rules and targets definitions using Informatica repository Manager.

· Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.

· Designed the solution by customizing various standard objects of SalesForce.com (SFDC).

· Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

· Embedded the HTML code into the custom visual force pages that constitute the online application with responsive design. Extensively worked on Java Script and jQuery throughout the process to achieve the required functionality

· Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

· Created various profiles and configured the permissions based on the organizational hierarchy requirements.

· Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting needs and positions to ensure the success of the projects. Ability to co-ordinate between onsite/offshore teams.

· Ability to work both independently and as a teammate. Quick learner and apt at prioritizing multiple projects.

· Developed various Custom Objects, Tabs, Components, VisualForce Pages and Controllers.

· Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

 

Environment: Business Required Documentation(BRD), Supply chain Management and logistics,Use Case Management(UCM), SDLC, Functional Required Documentation(FRD) ,Test Case Management/UAT,Informatica 9.1,Content Management (MS Visio/powerpoint), Erwin studio, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data loader, Email Services, Security Controls, Cognos 10.1, WSDL, AJAX.

 

Client: Verizon, Colorado springs                                                                    JUL 13-APR-14                                                                                                                                                                          

Role: BA Analyst/Salesforce Consultant

 

Responsibilities:

 

•  Involve in gathering business requirements from sales/marketing team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Sales force.

•  Assisted the senior business analyst in defining the scope, and defining business rules of the project. Also assisted in gathering business requirements, doing gap analysis and documents them textually or within models.

•  Worked on different tasks in Workflows like sessions, events raise, event wait, decision, e-mail, command, worklets, Assignment, Timer and scheduling of the workflow.

•  Created sessions, configured workflows to extract data from various sources, transformed data, and loading into data warehouse.

•  Led and conducted JAD sessions for requirements gathering, analysis and design of the system.

•  Created context and workflow models, information and business rule models, Use Case during the analysis using Rational Tools.

•  Documented requirements and transformed them into functional and technical requirement specifications.

•  Experienced in Gathering and analyzed existing physical data models for in scope applications and proposed the changes to the data models according to the requirements.

•  Experienced in Refined the existing model resulting from project teams mapping their data requirements for existing systems to the data models as a part of the SDLC project methodology. 

•  Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.

•  Used MS Visio for Process modeling and Business Process flow diagrams.

•  Developed prototype of new information processing application.

•  Identified all use case components including basic, alternate and exception flows.

•  Worked with the QA Team as a Tester during the test phase, maintained an Issue Track Log to make sure all the issues are addressed played a part in troubleshooting before the QA Analysis..

•  Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers.

•  Experience using Apex Data Loader and Jitterbit Data Loader to load data into Sales force.

•  Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.

•  Worked with Visual force Style sheets and Static Resources to augment all standard styling on a Visual force page and utilize un-stylized text output to gain full control when iterating over lists of data.

•  Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, VisualForce Pages, Static Resources (Style Sheets) and Approval Process to suit to the needs of the application.

•  Worked on standard and custom S-objects on the Salesforce.com (SFDC)  with a deep intent to meet the requirements and enhancements to the existing system architecture.

•  Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting needs and positions to ensure the success of the projects. Ability to co-ordinate between onsite/offshore teams.

•  Ability to work both independently and as a teammate. Quick learner and apt at prioritizing multiple projects.

•  Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.

•  Involved in building custom cloud computing applications for the CRM in Service Cloud.

•  Worked in Production support, handling defects using JIRA defect tracking system, interacting with end users on daily basis.

 

Environment: Business Required Documentation(BRD), Use Case Management(UCM), SDLC, Functional Required Documentation(FRD) ,Test Case Management/UAT, Informatica power center 9.1,Content Management (MS Visio/powerpoint,Salesforce.com platform, Erwin 8.x, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Java Script, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

 

Client: Barclaycard, Ohio                                                 Jun 11– Jun 13

Role: Salesforce Consultant

 

Responsibilities:

 

·   Interacted with Business users for requirements gathering, analysis and development.

·   Experienced in business analysis activities with the objective of new business identification, proposals, SOW\'s,Functional documents.

·   Strong knowledge of Software Development Life Cycle (SDLC) methodologies like Agile, Waterfall and Rational Unified Process (RUP).

·   Experienced in documenting Business Requirements document (BRD) and Functional Specification Document (FSD).

·   Experience in performing Business Process Analysis, involved in application redesigning and enhancements and Gapanalysis.

·   Experience in Coordinating JAD/RAD sessions for gathering requirements, data and process models, screens, and Report designs

·   Proficient in developing Use Case Diagrams, Flowcharts Behavior Diagrams (sequence diagrams and activity diagrams) based on UML methodology

·   Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

·   Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

·   Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

·   Created Workflow rules and defined related tasks, email alerts, and field updates.

·   Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.

·   Implementation of Data Loader for loading the data.

·   Developed business documents for Salesforce.com Custom objects..

·   Proficient in User Acceptance Test (UAT) by working with internal and external users/customers and obtained delivery approval of the project.

·   Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents.

·   Performed User Acceptance Test (UAT) by working with internal and external users/customers and obtained delivery approval of the project.

·   Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting needs and positions to ensure the success of the projects. Ability to co-ordinate between onsite/offshore teams.

·   Ability to work both independently and as a teammate. Quick learner and apt at prioritizing multiple projects.

·   Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

 

Environment: Business Required Documentation(BRD), Use Case Management(UCM), SDLC, Functional Required Documentation(FRD) ,Test Case Management/UAT,Content Management (MS Visio/powerpoint,Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

 

 

Client:Tech Mahindra, India                                                     Jan  10 – May 10

Role: Software Analyst

 

Responsibilities:

 

•  Involved in analysis and design phases of Software Development Life Cycle (SDLC/Waterfall).

•  Developed the application using Eclipse as the IDE and used standard features for editing, debugging, compiling, formatting, build automation and version control (CVS).

•  Involved in Object Oriented Analysis and design using UML and create activity diagrams, sequence diagrams, class diagrams and use case diagrams for various use cases using Rational Rose.

•  Implemented the controller using J2EE (Servlets). Involved in Requirement Analysis, designing, development and testing of the entire eProcurement application

•  Involved in high level and low level designing of BET program.

•  Project modelled using MVC (Model-View-Controller Architecture) framework.

•  Used Dream Weaver for prototype of GUI Screens.

•  Developed the application using Java, JSP 1.2, Servlets 2.2 and Oracle 8i.

•  Developed the GUI using JSP 1.2.

•  Validated client side data using JavaScript.

•  Used JDBC for Database connectivity.

•  Involved in writing DB queries using SQL in Oracle 8i.

•  Used Rational Rose for UML diagrams.

•  Tested the Application using JUnit.

•  Involved in the integration of spring for implementing Dependency Injection (DI/IOC).

•  Primarily focused on the spring components such as Dispatcher Servlets, Controllers, Model and View Objects, View Resolver.

•  Used Different types of View resolvers like Internal View Resource resolver, Resource Bundle View resolver and XML view resolver.

•   Integrated Tiles Framework with Struts Framework

•  Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.

•  Involved in coding for presentation layer using JSF framework, JSPs, Java Script, XML /XSLT.

•  Developed and deployed EJB components (business tier) into the Websphere Application Server (WAS).

•  Used JDBC to access Oracle database and implemented connection pooling.

•  Written stored procedures to add, update and delete data from Oracle Database.

•  Implemented struts validation framework for serve side validation.

 

Environment:

 

Java, JSP 1.2, Oracle 8i, Servlet 2.2, Apache Tomcat, Java Beans, JDBC, Java Script, HTML, Rational Rose and Dream weaver and JUnit.

 

Education:

Bachelor of Technology in Computer Science

 

Master’s in computer Science