Contracting 6/2015-Present             

Implementation of Entitlements and Milestones and Collaborative Communities

SalesForce Remote Data Analyst FIRST STOP HEALTH                                      3/2015 - Present

§                                                                                                                                                                                                                                                              Trouble shooting HubSpot and SalesForce integrations 

§                                                                                                                                                                                                                                                              Data cleansing

§                                                                                                                                                                                                                                                              Recommend and implement SalesForce solutions

§                                                                                                                                                                                                                                                              Reporting

Principal, Business System Analyst CA TECHNOLOGIES Austin, Texas3/2013 – 3/2014

Implementation of Service Cloud to replace existing global mainframe support and business process. 

§      Work with Architects, Program Managers, Business Analysts, Business SMEs (subject matter experts), Contractors and Consultants to implement Service Cloud for a 360 customer view.

§      Manage and facilitate BSA meetings to make the team more productive/integrated.  Provided daily updates and status to PM, and senior staff.

§      Manage and facilitate business stake holders JAD meetings for requirements, priorities, business rules, use cases, as is process, to be process, change requests, and solutions.

§      Traceability matrix for business requirements, change requests, use cases, risk and gap management.

§      Provide and consolidate all BSA project phase estimations and resources needed for implementation timeline.

§      Author functional design spec solution for business approvals.

§      Design proof of concept sandbox instance, scripts, and demos for business stake holders and executive staff. Including solution design configurations, workflows, validation rules, related lists, VF pages, customizations for standard objects, and addition of custom objects, junction objects, and applications.

§      Analyze data for ETL, data transformation migration and author data migration functional design specifications.  Provide list of migration dependent tasks, and MS project timeline.

§      Facilitate meetings with BI, and MDM to establish a Team solution for migration and integrations.

§      Author integration functional design specs for MDM and BI developers.

§      Assist developers in technical design specs, review,

Business System Lead Senior Analyst EXPERIS contracting at DELL Austin, Texas4/2012 – 3/2013

Implementation of a large SalesForce instance to solution M&A onboarding using SDLC dev process and agile methodologies.  Addition of Apttus and Glovia apps which included integrations to existing MDM, software system s, and business processes.

§      Lead Sr. BSA training and knowledge transfer of project, tool sets, and requirements to BSAs and other added team members.

§      JAD (joint application design) sessions for requirements, use cases, and best solution with business teams, enterprise architects, contractors, vendors, and developers.

§      Design Agile sprint content, manage backlog, and report progress. 

§      Document business process flows, and design to be process flows based on system solutions.

§      Manage requirements traceability, and change management using SharePoint and visual studio.

§      BRD (business req document) author for SFDC. 

§      Review BRD for approval, summarize and sign off for MDM, finance, and BI teams and approvals for design phase.

Various Positions CLEARCUBE TECHNOLOGY Austin, Texas2000 – 2011

I held many position and wore many hats at this dynamic start up.  Designed business processes, change management, part numbers, product configurations, costing, pricing, margins, implemented business systems including administration, Project Management.  Titles included and limited to Business System Implementation Manager, DBA, Senior Component Engineer, Configuration Engineer, buyer, and Document Control/Process Manager

§ Business System Administrator for engineering development, finance, inventory management and Salesforce.com software. 

§ Design and document company business processes.  Assist with SOX compliance.

§ Design workflows, user documentation, SQL queries, data imports/exports and integrated business system software.

§ Responsible for backups of data and schema. 

§ Design custom objects, formulas, fields, simple apex code and advanced reports.  Worked with users to improve the system, improve business processes, and efficiencies.

§ Research and design product configurations, costing, pricing, margins and advanced excel configurator for Sales.

§ Awards:  Presidents Winner Circle Award 2004, MVPP (penny pincher) award for cost reduction efforts a crossed all product lines 2004, Team Award for Outstanding Contributions to A-Series Product Release 2006, Outstanding Service Award 2006, Above and Beyond Award 2007, Communications Award 2010, and 10 years of Outstanding Contributions 2011. 

Senior Materials Coordinator ADVANCED MICRO DEVICES Austin, Texas1997 – 1999

Was approached by AMD for an opportunity to launch K7 product.  While finishing up on some K6 mobile support we set up 2 Engineering Teams to support the processor and chip set designs.  We operated in a start up like fashion with in a large bureaucratic corporation. 

§                                                                                                                                                                                                                                                              Manage supply chain, distributors, contract manufacture and materials procurement for K6 mobile and K7 reference design builds.

§                                                                                                                                                                                                                                                              Procure materials for all builds, engineering work stations, PC’s, software, and departmental requirements.

§                                                                                                                                                                                                                                                              Work reference design cost reductions at corporate level with a cost savings of over 50% for contract negotiations.

§                                                                                                                                                                                                                                                              Maintain and monitor engineering budget on a quarterly basis.

§                                                                                                                                                                                                                                                              Supervised lab technicians, and material handlers.

§                                                                                                                                                                                                                                                              Design/implement inventory MS Access DB, and secure stockroom for all materials, boards, software and peripherals.

§                                                                                                                                                                                                                                                              Design, implement and manage serialization database for test peripherals for engineering lab.

§                                                                                                                                                                                                                                                              MIS: Setup, and support for two engineering teams.  Manage network server, backups, software licenses/contracts, lab equipment, desktops and workstations.

§                                                                                                                                                                                                                                                              Develop and maintain intranet WEB site tool for internal development engineering groups.

§                                                                                                                                                                                                                                                              Support and update Project Management in MS Project.

§                                                                                                                                                                                                                                                              Implement Agile PLM and a member of CCB (configuration control board).

Production Coordinator CRYSTAL SEMICONDUCTOR Austin, Texas1995 – 1997

Was approached by Crystal for an opportunity to manage production of their audio reference designs builds.  While establishing processes, change management, vendors, and marketing needs I was able to stream line builds and reduce costs. 

§ Set up secure stock room and designed/managed inventory management database.

§ Managed supply chain, distributors, and contract manufactures, material procurement for manufacturing of marketing reference designs.

§ Orcad Librarian: Set up Orcad Schematic Capture across several engineering departments.  Set up and managed Orcad library of symbols and components. 

§ WEB Design: Create and manage internal WEB site for internal design Engineers.  Coordinate and produce marketing documentation for reference designs. 

§ Monitored stock level and expedites to meet marketing and customer needs.

§ Manage team of interns to fulfill marketing’s reference design requirements for customers.

Project Manager CARROL TOUCH Round Rock, Texas1993 – 1995

§ Project coordination and management for two new technology groups.

§ ISO 9000 Project documentation and ISO audits.

§ Manage project and product cost including budgets.

§ Create drawings, part numbers, AML, and work process for new products to meet production release schedules.

§ Member of CCB

Various Positions XETEL CORPORATION Austin, Texas1988 – 1993

While at XeTel I held various positions Production Operator, Production Control, Production Control Manager, Production   Scheduler, Production Planner, and Master Scheduler.

§ MPS - Committed and scheduled all customer orders through factory for shipments.

§ Report and track quarterly revenue and associated reporting to senior staff.

§ Prior positions I was a supervisor of 3-5 employees

§ Member of CCB

Education

1990-1994 Austin Community College

n     A.S., Computer Information Systems

Graduated Phi Beta Kappa, Who’s who of American Junior Colleges, with programming electives

Additional Skills/Training

SalesForce:  ADMIN 201 Salesforce Administrator, ADM211 SFDC Advanced Administrator,  Dev 401 SalesForce Developer, SalesForce.com Administration and Design, Chatter, Topics, Process builder, flow, workflows, approval process, ServiceCloud, Console, visual force, basic Apex and Triggers, Milestones and Entitlements, Communities, Data Loader, MuleSoft - Dataloader.io, InsideSales.com,  HubSpot, Dupecatcher,  Data.com, Jitterbit, Eclipse, Developer Console, workbench.developerforce.com, Timba Surveys, new Salesforce for Social Media, developer.com, Apttus CPQ, and Glovia OM.

JDE/PeopleSoft/Oracle: Address Book, Item Master, AML, Change Orders, and Sales Configurator

Agile Product Lifecycle Management Software Administrator and Implementation

Multiple ERP Systems including Advanced Fourth Shift ERP System, Advanced JDEdwards training and implementation

APICS: Capacity Management, JIT, Materials Management, and Master Planning

Six Sigma Quality and Dimensional People Skills 

Computer literate, proficient in MS, advanced Excel, Access DB, Power Point, Word, MS Project, Visio, Adobe Illustrator, My SQL, SQL Server Management Studio, Navicat(DB Mgmt), JDE/PeopleSoft/Oracle, Agile Advantage PLM, Change Cast, Fourth Shift, Part & Vendors, Orcad Schematic Capture, Orcad CIS library, other various business system and CAD software.