Telecommunications Management

Over Twenty-Five (25) Years in the Telecommunications Industry

Seventeen (17) Years working with Fiber Optics

Very Strong analytical, organizational and troubleshooting skills; always looking for the best solution;

Where the TEAM factor is the heart of logistics and customer satisfaction the purpose of it all

Fully Bilingual in English and Spanish (Oral and Written) / Veteran-US Coast Guard / US Citizen

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

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§   Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.  Confident, hard-working employee who is committed to achieving excellence.

§   Energetic performer consistently cited for unbridled passion for work, with a positive attitude.

§   Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

§   Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.

§   Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed.

§   Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

§   Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

§   Microsoft Office (Excel, Word, PowerPoint, Access, Project). 

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§   Project Management experience. Have managed various HFC network upgrade projects for CATV ($60-80 million) over-viewing the billing, design, construction, installation and optimization of HFC network and implementation of triple play services (HD/SD Video and CMTS for High Speed Internet & VOIP).

§   Highly skilled with fiber management, fiber matrix design, fiber optic cables, (FTTX), fiber splicing, testing, OTDR (Optical time-domain reflectometer), OPM (optical power meters), light-source equipment, optical nodes, OTN, optical transport systems, EDFA, optical transmitters, receivers, couplers. DWDM/CWDM configurations.

§   Excellent knowledge of HFC Network Operations and CM (Change Management) procedures.

§   Excellent OSP experience performing infrastructure surveys for design implementation (aerial/underground)

§   Strong at analyzing HFC network conditions (RF/Optical) and establishing quality assurance programs to improve network reliability and quality of services provided to customers.

§   Experience working with Capital & Operational budgets.

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ZAYIN FIBER OPTICS (Flowood, Mississippi)

CONTRACTOR – Cabling Management Provisioning

Period: July 2015

§   Installation of Cabling Management equipment in TELCO rooms in Data Center.  

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LAMBDA TELECOMM LLC (Flowood, Mississippi)

CONSULTANT– Fiber Matrix Design

Period: Oct 2014 – Dec 2014

§   Re-designed fiber matrix for fiber splicing process for FTTH project.  Also, assisted with fiber splicing and crew management.   

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LIBERTY CABLE of PR (formerly Onelink Communications-PR)

MANAGER– Fiber Optic Network Operations & TOC

Period: Dec 2012 – Jul 2013

§   Reporting to Executive Director of Technical Services; managed Fiber Optic Network Operations and its Technical Operations Center (TOC), supporting technical, customer and billing operations.

·            Exercised full responsibility for the administration, planning, construction, provisioning, maintenance, repair, optimization, monitoring and access of company’s fiber optic network, which consisted of approximately one hundred (100) route miles of conduit and twenty eight thousand (28,000) fiber miles of single mode fiber with multiple gateway points. Re-engineered all company procedures to support these operations. Responsible for team performance during any fiber related activity.  Managed fiber and construction teams.

§   Managed and administered a common underground infrastructure (Liberty/AT&T formerly Centennial of PR), in order to provide vault access and conduit utilization permit under a lessor/lessee environment.

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ONELINK COMMUNICATIONS of PR (formerly Adelphia Communications-PR)

MANAGER - HFC Network Operations and Quality Assurance

Period: Jan 2009 – Dec 2012

·            Reporting to Executive Director of Technical Services. Fully responsible for the company’s HFC network, which served in excess of three-hundred and fifty thousand (350,000) homes in its two (2) franchise areas.

·            Managed all Head-end, Hubs, F.O., and RF trunk and distribution cable as well as the Technical Operations Center for HFC Network.

·            Set performance guidelines to Field Operations (OSP) and Headend Operations (ISP), and review processes to assure network issues were addressed and corrected within specific time-frames (MTTR - less than 2 hours).

·            Monitored technical department’s compliance of technical standards with assistance of Field and Headend operations.

·            Supervised a staff of eighteen (18) exempt employees and forty (40) union personnel (CBA)

·            Also under this position, performed the duties under Adelphia Communications-PR

 

Achievements

·            Established the Technical Operations Center (TOC) to support HFC Network operations, which managed all HFC trouble tickets, while monitoring HFC Network's AC/DC power, RF and optical levels and CMTS Upstream/Downstream information.

·            Lowered daily maintenance jobs from 1045 to 4.

·            Lowered daily service jobs from 1350 to 145 (mainly VOD, HSD slow browsing and variant RF I/O). These tasks were possible by optimizing test equipment, optical and RF levels at HFC Network and performing noise mitigation (Egress/Ingress) in RF distribution, which affected CMTS operation. Also by establishing training as well as procedures to control and measure KPI (quality assurance program).

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ADELPHIA COMMUNICATIONS of PR (formerly CATV of Greater San Juan)

ADMINISTRATOR – Fiber Optic Network Operations & TOC

Period: Feb 1997 – Dec 2008

·            Reporting to Executive Director of Technical Services.  Administered, maintained and updated an inventory of all optical facilities, including but not limited to; network elements, type of services and customer/users. Prepared network layouts, MOPs to support all fiber optic network provisioning efforts as required by customer and/or operational needs. Coordinated and monitored restoration and repair activities in accordance with established operational procedures. Coordinated all CMR (Change Management Requests)

·            Acted as the liaison entity between our company and Cable Stations, ILEC and CLEC entities, for the purpose of interconnection or the lease of dark fiber or infrastructure facilities.

·            Administrated SLA’s (Service Level Agreements). Prepare billing according to tariff for fiber provisioning and restoration services as well as all CMR (Change Management Requests).

·            Alerted and supported capacity planning and construction efforts to the fiber optic network. Advised and recommended to the Engineering & Design groups the needs for undergoing expansion, reconfigurations and/or upgrades to meet service requirements or resolve operational problems in the fiber optic network.

·            Established and enforced procedures to ensure compliance with network reliability standards and service quality objectives of fiber optic network including its Emergency Restoration Plan.

·            Established and enforced procedures to control access to the fiber optic network from both; internal and customer’s operational groups. 

·            Prepared service performance reports and evaluated conformance with service objectives. Recommended corrective measures when appropriate.

·            Created and administered the Excavation Center & Infrastructure Locate Office. Required daily coordination with the Public Service Commission of PR.

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TELEFONICA (formerly TLD - Telefónica Larga Distancia, Inc. /  TISA afiliate)

COORDINATOR – Private Lines Pricing and Traffic Routing Quality Control

Period: Feb 1992 – Feb 1997

§    As Coordinator, reporting directly to the Director of Engineering and Operations Department; exercised full responsibility for circuit pricing and provisioning with local, domestic and international carriers.

§    Monitored all local, international and domestic traffic routes for the purpose of minimizing operational costs.

§    Administered the 800 Portability Database for the company.

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PUERTO RICO TELEPHONE COMPANY (Contractor)

COORDINATOR - PBX and Special Facilities Services

Period: Feb 1988 – Dec 1992

§    As Coordinator, reporting to the Director of PBX & Special Services Operations

§    Evaluated, prepared and distributed all PBX data available in all RSB's (Repair Service Bureau) and pertaining to business customers, in order to implement it into new software/system and eliminate the old card system.

§    In charge of ten (10) data entry positions.

§    Prepared reports justifying "Mean Time to Repair" period regarding outages pertaining to long distance carriers (ATT/SPRINT/MCI) using special facility circuits for the interconnection to ILEC.

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Education

·   1985 – 1987:     Universidad Politécnica de PR / Electrical Engineering / (some college)