Jon C. Benedict, PMP

4577 Watch Hill Court ۰ Douglasville, GA 30135

770-354-9205

jonbenedict@comcast.net

  www.linkedin.com/in/jonbenedict

 

Strategic Senior Level Program Manager with a career track record of successfully launching, directing and managing large scale information technology (it) projects and programs with annual budgets up to $60 million. possessing more than 15+ years of consulting experience in project and business development in support of cyber and physical security initiatives for telecommunications public utilities, government agencies, cable television (catv) and national wireless providers.

·                     A proven results-oriented, Program Manager with substantial information security, disaster recovery/business continuity planning, general management, leadership, analysis, and supervisory experience, driving on-time, cost–controlled programs in alignment with best practices and tight budgetary constraints.

·                     Possesses the subject matter expertise and executive-level communication skills required to influence cross-functional, multi-disciplinary teams composed of various levels of personnel, third-party vendors, stakeholders, clients, and their respective teams to deploy successful programs.

·                     Expertise in working across multiple business units to define unique processes and tools best suited to each project, utilizing blended combinations of Agile, PMI, Waterfall, SDLC, and Scrum methodologies, as suited to the needs of the business.

·                     Skilled in building, developing and managing cohesive teams capable of performing needs assessment, gap analysis, optimizing improvement tools, and operational readiness to seamlessly implement deliverables.

·                     Turnaround expert who ensures stakeholder satisfaction by proactively managing expectations through clear communications and relationship-building to produce consistent, repeatable processes, while implementing cost controls that ultimately deliver positive multi-million-dollar impacts to the continuous development and delivery of IT / Technology Programs.

 

State University of New York, New Paltz – BA, Industrial Psychology

Project Management Professional (PMP) – Project Management Institute

Sr. Program Manager, Securicon, LLC.December 2014 – Present

Serving the customers of Securicon’s Risk Management Services Branch, conducting, leading, and managing security audits and assessments and major initiatives for multiple clients.  Managing projects such as security penetration and vulnerability assessments for networks, systems, and applications. As a program and project manager for one of Securicon’s largest information security program support tasks, responsible for implementing Securicon’s compliance audit/assessment process for power control systems, and contributes both as a senior consultant, and through development and guidance, contributes to procedures employed by Securicon engineers and consultants in providing highly specialized expertise to Securicon’s customers.

 

Securicon - Atlanta, GA / Alexandria, VA

Program Manager Network & Cyber Security Architecture Consulting Services                                          December 2014-Present

 

Securicon is a privately held consulting firm based in Alexandria, VA, specializing in Network and Cyber Security Architecture Consulting, and Risk Management Services

 

·                     As Program Manager for Securicon’s Risk Management Services Branch, leads, manages and conducts security audits, assessments and leading remediation efforts on major initiatives.

·                     As the Program Manager for one of Securicon’s largest information security program support tasks, heading up projects such as SGIG Remediation Initiatives, security penetration and vulnerability assessments for IT and OT Systems.

·                     Delivered an in-depth review and gap-analysis of the Security Operations Center’s (SOC) Incident Response Plan, and subsequent TableTop Exercise to test the IRP.

·         Responsible for implementing Securicon’s compliance audit/assessment process for DSCADA and SWAN power control systems, and contributes both as a senior consultant, and through development and guidance, leads to procedures employed by Securicon engineers and consultants in providing highly specialized expertise to Securicon’s customers.

 

Insight Global, LLC – Atlanta, GA

The Paradies Shops, Atlanta, GA

Sr. Program Manager- PMO / Network Upgrade/ Big Data                                          February 2014-November 2014

 

The Paradies Shops operates more than 500 retail shops in airports, hotels, and aquariums throughout the US and Canada. Retail sites include; bookstores, gift shops, jewelry stores, ladies accessory shops, newsstands, sunglass stores, among others.

·               Stood up a new Program/Project Management Office (PMO) for IT enterprise projects; recruited and trained staff of project managers, project specialists, and change management experts.

·               Conceptualized, organized and championed the IT division’s adoption and deployment of the Project Management Institute’s (PMI®) Agile Project Management methodology; implemented new monthly leadership reviews of major project statuses and business cases; Developed executive summary dashboards to effectively manage leadership expectations.

·               Led several EDW / Big Data Deployments in Hadoop, Cassandra & Ab Initio to bring more cost effective, cutting edge Business Intelligence and Analytics to the organization, including the implementation of Cassandra eReceipt capabilities within the network infrastructure to be leveraged across all retail locations.

·               Introduced a cross-functional matrix structure in order to more effectively manage projects across the organization and implemented new project prioritization process for IT.

·               Led the team of SME’s implementation of Cassandra eReceipt capabilities within the network infrastructure to be leveraged across all retail locations.

Insight Global, LLC- Atlanta, GA

Contracted to: Cisco Systems, US Advanced Services Team                                                                        February 2013-February 2014

Role: Sr. Project Manager- Labs Development & Production Deployment

 

Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. The Cisco Advanced Services team leverages Cisco’s capabilities with 3rd Party vendor solutions to accelerate the development and deployment of cutting edge solutions into AT&T’s 4G / LTE Network

 

·         Responsible for managing End-to-End client engagement services and solution implementations of new and upgraded IP Messaging solutions on a single converged-platform, into AT&T’s 4G & LTE Network

·         Proactively manage global cross-functional teams utilizing a combination of Agile, SDLC & Scrum methodologies between client and third party vendors

·                     Directing coordination of all implementation tasks involving third party vendors, as well as managing the client transition from Solutions Implementation to support and Network Optimization Solutions

·                     Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent

·             Coached, mentored and lead personnel by creating a collaborative, learning environment to develop effective and efficient processes and best practices

·             Ensures global network operations acceptance and end-user customer satisfaction

 

Innovative Network Solutions- Douglasville, GA                                                                                    2004 – 2013

Program Manager- Project Management Office (PMO)

 

Innovative Network Solutions was a small privately held consulting firm derived to leverage and enhance the engineering support services offered by Utility Support Systems (Now TRC) by supplying contract-based Project and Program leadership to their Telecommunications and Public Utility clients.

 

·         Assembled, managed and directed large cross-functional team of contract-based Project Managers, consultants, technical engineers, and PMO support staff in PMI, Agile, Scrum, and SDLC and Methodology Projects

·         Provided leadership to effectively lead team of 5 Project Managers to deliver an extensive array of OSP, ISP, FTTH, and DAS based Networks, Smart Grid Deployments as well as, hardware, software, applications and IT upgrades for telecommunications, CATV, public utilities, government agencies, and national wireless providers

·                     Established internal Project Management Office, and directed PMO stand-up at several client sites

·                     Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management

·                     Increased the company’s growth by turning around challenged projects through rebuilding trust among clients & team members, which led to gaining additional revenue, and an increase in bottom line profits

 

Utility Consultants, Inc.- Atlanta, GA2000 – 2004

Project Manager- Broadband Services

 

Utility Consultants, Inc. specializes in advanced engineering service offerings to support a wide array of Utility providers. I was responsible to leverage the expertise of the engineering group, to better address the rapidly growing needs of the Telecom sector

 

·         Assigned to various, on-premises projects in varying stages of the life-cycle, responsible to analyze all facets of each

project, and execute a plan to bring the project back to within acceptable tolerances and meeting client expectations

 

Internetwork Integration- Atlanta, GA                                                                                                  1996-2000

Integration Project Manager

Internetwork Integration was a small, privately-held consulting firm that specialized in supporting CATV providers Network Operations teams with subject matter experts to support varying needs of the business

 

Major Client Projects for Innovative Network Solutions:

Contracted to: Atlantic Engineering Group / Google Fiber                                                                      Kansas City, MO / KS

Role: Engineering Program Manager- Field & Design Engineering

Project: Google FTTH Deployment (Kansas City)

•      Challenged with taking oversight of all engineering services for a Google Fiber’s first FTTH Deployment; faced with numerous obstacles and setbacks, assumed personal accountability to assemble and develop an efficient cross-functional team capable of analyzing multiple intangibles, and developing solutions to meet customer expectations

•       Managed across multiple business silos utilizing best practices from PMI, Agile, and Scrum Methodologies in order to handle the uncertainty of a new client’s initial launch, successfully compress schedules, which brought the project back under control and capable of meeting its stated business objectives

•       Providing key support across multiple work streams to appropriately allocate resources to execute the project design criteria and meet the production, quality and profitability objectives set forth by a very demanding client

•       Primary corporate liaison (SPOC) between functional and technical stakeholders helping proactively manages customer expectations through full life-cycle deployment

 

Contracted to: AT&T Mobility                                                                                                                Atlanta, GA

Role: Technical Project Manager

Project: Master Integrated Network Directory (MIND) / Subscriber Profile Repository (SPR)

·               Take charge of all aspects of the development and implementation of assigned New Technology Development projects, driving through all project decision gates

·               Take New Technology Development projects from idea, through labs testing, through successful First Field Application

·               Final deliverable was the development of Methods of Procedures (MoPs) for replication of integration into the network at all other National Data Centers

 

Contracted to: Comcast Communications                                                                                                   Atlanta, GA

Role: Project Manager

Project: Atlanta Systems Upgrade, Conversion and Integration from AT&T Broadband

·               Upgrade, convert and integrate OSP infrastructure of metropolitan systems acquired from AT&T Broadband and MediOne within 24 months under $80 million budget, including acquisition of all permitting

·               Brought in as SME Project Manager, successfully coordinated and expedited all joint-use and right-of-way permitting as well as make-ready and value engineering of more than 40,000 poles covering more than 1,000 miles 

·               Driving construction teams through tight, aggressive schedule, completed SOW 3 months early and 5% under budget 

·               SPOC with more than 40 different agencies and municipalities; negotiated a fast-track process which significantly reduced lag times and effectively streamlined the process to achieve project scope, budget, timeline and objectives

 

Contracted to: Charter Communications                                                        Cedartown/Temple/Bremen/Buchannan and Carrollton, GA

Role: Project Manager-

Project: Full Network Upgrade of OSP, ISP, Infrastructure & Facilities

·               $70 million OSP upgrade from 450 MHz to 870 MHz Hybrid Fiber-Coax (HFC) Broadband Network

·               Facilitate project kickoff and on-going status checkpoints to review requirements, milestones, action items, and role expectations between functional and technical stakeholders, contractors, vendors and incumbent operations personnel

Major Client Projects for Innovative Network Solutions: (Continued)

·               Successfully obtained within project scope, budget and timeline all required permitting for over 40,000 poles and 3,000 miles of underground utility work, plus right-of-way permits for Georgia DOT and each local municipality 

·               Led the development of a just-in-time delivery to reduce loss exposure, and warehousing costs; Utilizing a smaller space, for a shorter period of time resulted in an estimated $250K savings

 

 

Client: Pure Integration / Cox Communications                                                                                     Atlanta, GA

Role: Senior PMO Consultant & Deployment Manager

Project: Enterprise PMO Assessment of Technology Engineering Group

·               Performed initial assessment of the maturity level of the current PMO, developed value-engineered initiatives for the organization to mature the governance and the functionality of the PMO


·               Leveraging my years of experience working with and developing other PMO organizations that support technology initiatives and following strict PMI Methodologies, best-practice initiatives have been laid out to standardize PMO processes and procedures

 

Client: Utility Support Systems / Progress Energy                                                                      St. Petersburg, Lake Mary, FL

Role: Project Manager

Project: Pole Loading /Wind Loading Analysis & Re-Engineering

·                           Responsible for improving the productivity of field engineering program without compromising the accuracy of the Pole Loading Analysis (PLA) Data

·                           Temporarily Reassigned data entry analysis from the field engineers to remotely located data entry specialists in the Corporate Headquarters increased run rate over 400% while only increasing labor costs 25%

·                           Implemented paperless solution utilizing 3G tablets for all field engineers, ultimately led to maintaining increased run rate, while eliminating the expense of data entry personnel

 

Client: Utility Support Systems/ GreyStone EMC                                                                      Douglas/Fulton Counties, GA

Role: Project Manager

Project: Joint-Use Engineering-Compliance Review

·               Provided representative project management to implement a Quality Assurance Program for Telecommunications attachments to poles owned or Jointly owned by GreyStone Electric Membership Cooperative (EMC)

·               Led Field Engineering Group to define metrics, and determine if make-ready engineering work is compliant with Exhibit A specifications, meeting National Electrical Safety Code (NESC) standards

 

Client: Emory University Hospitals                                                                                                  Atlanta, GA

Role: Project Manager

Project: Telecommunications OSP & ISP Upgrade, Installation and Integration

·            OSP Fiber Link of 9 Emory Healthcare Locations, ISP installation and upgrade of Hospital networks without interrupting core services while maintaining patient privacy and well-being at all times

·            DAS-Based Solution utilizing cutting edge technology to maximize performance while minimizing impact to patients

·            With no margin for error, carefully planned and developed an action plan that successfully completed post-wire installation of hybrid fiber-coax network with great efficiency 30 days ahead of schedule and within budget constraints

 

Security Clearance/Investigation

Seven year background investigation, completed December 2014