Michael B. Browne

8189 Pine Circle ▪ Tamarac, FL 33321

Network Operations Director

Versatile, dependable and highly motivated Network Operations Director with proven aptitude contributing to organizational growth and profit through the advanced application of technical, financial and project management skills.

SUMMARY OF QUALIFICATIONS

§   Possess 20+ years of experience in the telecommunications industry, to include Fixed Line, Data & IP, and mobile network deployment and maintenance, in addition to 8+ years having served as a technical management consultant.

§   Resourceful, quick-learning, and capable of readily establishing a positive and dependable rapport with team members.

§   Proven expertise in network rollout and technical operations initiatives and delivery.

§   Maintain exceptional organizational and interpersonal skills, with demonstrated ability of effective management and planning, in addition to presentation delivery and public speaking.

§   Established record in providing outstanding customer service, and consistently recognized as a gifted relationship developer.

Technical Operations – Presentation Delivery – Customer Interfacing – Relationship Development – HR Liaison

Employee Hiring, Management & Termination – Project & Program Management – Leadership & Supervision

Technical Training Delivery – Integration Operations – Networking Management – FTTx – Fiber OSP

PROFESSIONAL EXPERIENCE

Director of Technical Operations | Country Manager, TalkPool AG, Haiti, 12/2008 – Present

Manage the company-wide technical and business operations within Haiti, after having been recruited due to a successful assignment providing managed services to a startup project for Infratech in Ghana. Maintain accountability and oversight for all project financial and technical key performance indicators.

§   Performed annual budgetary planning with approximately $6M USD and closely monitored financial performance.

§   Generated monthly financial and technical reports, to include financial reports detailing $500K USD in operations and project revenue and expenses.

§   Utilized MS Excel in the development of financial report details and MS Word for the authoring of executive summaries.

§   In collaboration with department managers, further refined and updated the technical and financial operating procedures which govern day-to-day operations of the market unit in Haiti.

§   Interfaced with TalkPool's customers in Haiti regarding all technical and business operations matters.

§   Served as supervisor and manager of 55 fulltime employees and 80 contractor staff.

§   Interviewed and hired new employees, to include the execution of final hiring decisions.

§   Maintained all mobile telecommunications infrastructure, to include routine maintenance and emergency support.

§   Successfully interfaced with customers, third party suppliers, and new business development prospects.

Operations Director |Consultant, Infratech, Managed Services Project, Ghana, 09/2008 – 12/2008

Successfully established the technical operations department to include definition of department functions and organizational structure resulting in sustained growth and revenue generation.

§   Managed $12M budget for operations department.

§   Directed, supervised and remained accountable for approximately 100 employees.

§   Defined departmental operational procedures.

§   Carefully recruited, selected and mentored key management personnel.

§   Interfaced with Zain operations to coordinate acceptance testing and handover to O&M group.

Director of Technical Operations | Country Manager, TalkPool AG, Haiti, 06/2006 – 09/2008

Oversaw all technical and business operations for Talkpool's Business Unit in Haiti. Performed network maintenance of mobile 3G wireless infrastructure. Performed detailed annual budgetary planning of $12M USD and generated monthly financial and technical reports.

§   Conducted in-house technical training on RBS, BSC & Transmission Operations, Fault Isolation and Troubleshooting.

§   Maintained overall management of the project to include the O&M of RBS and Microwave Transmission systems in the Digicel GSM network comprised of 450+ BTS sites and microwave (PDH & SDH) links.

§   Provided fault isolation and 2^nd level troubleshooting with NOC on all BTS and Transmission network related issues.

§   Supported field maintenance engineers in BTS, microwave troubleshooting and fault isolation.

Manager, Technical Operations, Cingular Wireless (AT&T Wireless), Eastern Caribbean, 07/2003 – 01/2006

Managed Integration, operations and maintenance of Cingular Wireless (formerly AT&T Wireless) Cellular GSM/GPRS, IT networks, in addition to all related interconnect facilities within the Windward Islands.

§   Established regional NOC for monitoring and support of network facilities in the Eastern Caribbean (24/7 support), in conjunction with Cingular Wireless’ central NOC in Atlanta, GA – USA.