OBJECTIVE:

EXPERIENCE:

6/2011 - Present

Industry: Engineering Services

Manager OSP Planning & Engineering

ØProvide cost estimates with detailed fiber route drawings to cell sites in the NE regionØProvide analysis of +/- 13K OOT cell sites to determine feasibility of inclusion into a projectØResponsible for designing the network for upgrades to increase reliable mobile coverage utilizing multiple databases; Nova EON, Siterra, GEO Link, EGIS, Google Maps, LROPPØWork with all levels of management and multiple departments to ensure all project timeline are met

10/2010 - 6/2011

Industry: Telecommunications Services

Director of Field Operations

ØManaged the daily activities of the technical operations department - including installation, service, disconnects, upgrades, and downgrades of all three products (telephone, cable, HSD) for both residential and commercial customersØOverseen MDU quality control, technical training in preventative maintenance, architecture, and infrastructure of the system/networkØApproved the use of all contractors in the DFW & Houston markets ØManaged the daily activities of Construction & Engineering department, as well as, overseeing projects to make sure they were on schedule and within budgetØMonitor and control the operations capital budget $11M and expense budget $3M for the Field Operations and Construction & Engineering departmentsØImplemented the overall development control of all training needs for the tech ops by working closely with vendors and the HR departmentØApproved and assist with interviewing, hiring, providing performance evaluations, plus conducting weekly and monthly meetingsØCommunicated with all levels of management, internal and external departments, while working closely with them to achieve customer satisfaction and company goals ØReduced the warehouse inventory by $1.2M

1/2008 - 9/2010

Industry: Telecommunications Services

Field Operations Manager

ØManaged the activities of the technical operations department – including installation, service, disconnections, upgrades, and downgrades of telephone, cable, and HSD customers. Residential and commercial are both applicableØWorked cooperatively with other internal departments to ensure excellent customer service and satisfaction. Other departments include, but are not limit to, sales, construction, dispatch, warehouse management, People and Culture, and finance ØInterviewed, hired, and trained all technical personnel and contractors to ensure consistent fulfillment of company’s exceptional standards. Performed performance evaluations to ensure employees are in compliance with company policies & procedures ØEducated and informed all direct reports on the Safety policy to ensure employees have a complete understanding and knowledge of company policy ØAudited the service plant as needed to ensure all customer connections are authorized. Ensure the system is maintained from origination to termination ØEnsured that system complies with operation standards mandated by the FCC, to include proper testing, documentation, and reporting. Ensured compliance with OSHA regulations and system reliabilityØMonitored and controlled the operations capital budget $3M and expense budget $1.5M

1/2005 - 12/2007

Industry: Telecommunications Services

Project Manager

ØResponsible for designing, building, and upgrading construction projects; in a timely and costly manner. Help develop, implement and deploy the FTTH (Fiber To The Home) project ØSupervised in-house employees, construction & engineering departments, and contractors to place, splice, and test all outside plant facilities, which consisted of copper, coaxial, and fiber cables ØLeading CATV upgrades to different MDUs (multiple dwelling units) by installing the Echo Star system, while overseeing all construction in the Dallas / Fort Worth Metro area ØConducted weekly job status meetings and have monthly quality and safety reviews ØGave daily, weekly, and monthly reports utilizing Microsoft Project and other tracking reports to the Director of Construction, worked with all levels of management and different departments within the company ØManaged all projects to close within +/- 5% of total job costØForecasted budget reports for upcoming projects for the following fiscal year with a capital budget $6M and expense budget $1.5M

6/2003 - 12/2004

Industry: Telecommunications Services

Construction Network Manager

ØResponsible for the splicing, testing and documentation of fiber optic, copper and coaxial cables; plus develop practices, procedures and standards for OSP ØSupervised the activities of eight in-house Construction Network Technicians performing splicing work and the quality control of work completed by contractor crews ØResponsible for entire Network in San Antonio to provide service and repair service effecting outages in a timely manner ØProvided training to CNT's as required, coordinated with operations department on additions and changes to the OSP, as required. Provided project status reports to Director of Construction ØConducted bi-weekly and monthly meetings, managed productivity and cost to meet company goals ØManaged the materials for multiple projects to make sure correct materials were ordered and reconciled after projects were completed

11/1999 - 12/2002

Industry: Telecommunications Services

Manager- Construction

ØSupervised craft subordinates engaged in splicing copper and fiber cables, terminals, apparatus cases in aerial, buried, buildings and underground plant; which contains business and residential lines, special circuits, T-1 carriers and video circuits without service interruption ØCoordinated with engineers, central office, FACS, and contractors to complete work orders issued to construction ØPlanned and implemented restorations of major cable failures, along with handling customer complaints ØConducted daily, weekly, and monthly quality and safety reviews Trained and facilitated performance feedback to technicians ØAttended, participated, and held team meetings, as well as, developing and providing weekly and monthly reports. Communicated with all levels of management in different departments ØManaged cost and productivity to accomplish business goals ØFamiliar with WFA, LFACS, elink/SAP, ERS, POMS, JMOS and other common network and equipment procedures

4/1993 - 10/1999

Industry: Telecommunications Services

Cable Splicing Technician

ØSpliced copper exchange cables along with fiber optic cables located in underground, buried, aerial and buildings ØQualified in performing throws and recons involving customer's lines, residential and businesses; may include special circuits ØEfficient in reading, understanding and implementing the necessary work; needed to be performed on the prints, generated by engineering department ØCapable of installing and repairing telephone services to businesses and residential customersØSupervised crew (14), in the absence of the immediate supervisor

EDUCATION:

1/2007 - 11/2007

Master's Degree

MBA / Project Management; 3.8 GPA

9/1985 - 5/1992

Bachelor's Degree

Bachelor of Science, Electronics Engineering; 3.3 GPA

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