M A R K M. Z O L T E K

3820 Glenview Rd.

Glenview, IL 60025

(C) 571-528-8900

mmz0718@yahoo.com

Dear Human Resources,

My extensive background in the telecommunications field of 20 years has led me to work easily as a

member of a team or independently, prioritizing workflow based on urgency and customer input. Selfmotivated

and self-managed towards objectives and work well under pressure while maintaining a

professional, positive attitude.

Worked as a Project Manager/Fiber Solutions Engineer/OSP/ISP Engineer designing fiber optic

rings/laterals, and copper lines by means of underground and/or aerial designs.

Create solutions to existing or new telecom problems while keeping costs down, documenting, and

creating time lines, scope of work (SOW), requests for pricing (RFP). Utilize AutoCAD, Micro-station

or other CAD software to produce construction drawings derived from field notes while documenting

each level of design.

Throughout my career of 20 years, have the ability to develop, and maintain good working relationships

with business units within the company, governmental and state agencies.

Ability to research, analyzed, interpret and apply rules, regulations and procedures in variety solutions.

Recommend timely and economical solutions.

Being a self-starter manger with strong organizational skills allows me to manage multiple tasks at one

time. Project Managed from small (one mile) to a large scale (nine hundred miles) time lined projects.

Would welcome the opportunity to join your team!

Thank you for your time and consideration.

Sincerely,

Mark M. Zoltek

1

M A R K M. Z O L T E K

3820 Glenview Rd.

Glenview, IL 60025

(C) 571-528-8900

mmz0718@yahoo.com

S U M M A R Y

Over 20 years of successfully project successfully

Managing and engineering ISP-OSP fiber optic and copper

solutions by utilizing policies and procedures to drive

performance in order to consistently exceed goals in

productivity by evaluating, analyzing and designing

engineering solutions through knowledge of industry

standards while conducting myself with the greatest degree

of professional integrity.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Ability to develop, and maintain good working

relationships with business units within in the company,

governmental and commercial agencies.

2. Knowledge of business and industry management

procedures, and production practices in order to evaluate

contractor proposals and activities.

3. Ability to research, analyzes, interprets and applies rules,

regulations and procedures in a variety of situations and

recommended timely and economical solutions.

4. Knowledge of policies, and procedures relating to

operations, maintenance, and management of operational

systems.

5. Knowledge of communications control operations and

procedures to respond to emergency situations.

6. Knowledge of aerial and underground cable support

structures, building conduit structures, cable types and

usage requirements, cable placement methods and

practices, cable protection and termination devices, fire

protection and electrical safety.

E D U C A T I O N

Northern Virginia Community College 2007 - 2009

A.A.S. Architectural Design (Phi Beta Kappa)

• Dean’s List

• Honors program

• GPA 3.5

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2

Ameritech Training Facility (BELLCORE)

1995 - 1997

Certificates:

• Project Management 1997

• Fiber Optic Equipment 1997

• Sonet Design1997

• Construction 1996

• DSL/Pair Gain Equipment 1996

• OSP/ISP Fiber Engineering 1996

• Digital Loop Carrier (DLC) 1996

• Telecommunications General 1995

• Conduit and Manhole 1995

• OSP/ISP Fiber/Copper Engineering 1995

• Commercial Industry Standards 1995

Oakton Community College 1990 – 1992

Undergraduate in Mechanical Engineering

• Construction Document Coordination

• AutoCAD drafting

• Blueprint reading

C O M P U T E R

Knowledge and experience in the following

software applications:

• AutoCAD; ARES CAD (AT&T format)

• Microstation Proficiency; Intergraph; ICGS

• DeLorme Mapping Software

• Windows XP, NT: MS Word, MS Excel, Outlook, and

MS Visio Proficiency.

• Job Trac; MetaSlov; JD Edwards; Miror; AMDOCS,

Auth. Warehouse; APEX; APROMS; WFA; LFACS;

HICAP; JAMOS; JAM; Payment.Net; Real Info; IFD;

WEB Add; Tech Score; SMS800; TeLD; GUI; Dyna

Web; File Net; ESP Care II; Web Order Tool.

• Oracle; Net Build; Clarify; Lync; CAT; CAR; Net

Express; Citrix; On Ramp; GEO GTMI; 3D; Pro; RSI

OSP Insight

I N T E R E S T S

• Foreign Languages

• Travel

• Cooking

• Architecture

• Reading

• Foreign Cultures

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M A R K M. Z O L T E K

3820 Glenview Rd.

Glenview, IL 60025

(C) 571-528-8900

mmz0718@yahoo.com

E X P E R I E N C E

OSP ENGINEER

09/2014 – 02/2015 Level 3 (formally tw telecom)

Chicago, IL

• Project manage OSP/ISP projects including tracking

budgets, timelines.

• Read/red line construction drawings for new builds,

relocations and emergency repairs.

• Design OSP/ISP equipment installations and

modifications.

• Inventory OSP facilities

• Interface with other carriers, local and state agencies,

building owners/management.

• Project estimates

• Negotiate space for equipment installations.

• Permits within State, County and local authorities for

installation of facilities.

• Draws concise work prints for construction forces from

my engineering field notes using Visio software to

produce ISP drawings.

• Relocation of underground conduit for highway

reconstruction.

• Conducts field surveys to determine the best route for

outside plant facilities either by means of aerial or

underground design.

• Coordinates and facilitates with internal and external

resources to effect the timely completion of projects.

• High level of independent thinking throughout the

planning, scheduling and facilitating of projects from

start to finish.

• Quality check drawings, permits before submittal.

SUPPORT ENGINEER – ASE/FTB/INC

10/2013 – 09/2014 (on contract through Mountain

LTD) Indianapolis, Indiana

• Lead Project Engineer for Intra-Building Network

(INC) fiber design. Designing high-rise building

backbone fiber cable throughout Indianapolis, IN.

• Project engineer on the AT&T Switched Ethernet

(ASE) and Fiber to the Building (FTB) team designing

outside plant facilities for all exchanges including

metro and rural areas around Indianapolis, Indiana.

• Re-designed planning’s project hand offs in order to

utilize the most cost effective measurements for future

fiber developments.

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3

• Conducted site surveys to determine the best route for

outside plant facilities either by means of aerial or

underground design.

• Direct interface with customers, building owners,

subcontractors, government agencies and interoffice

personnel.

• Coordinateed and facilitates with internal and external

resources to effect the timely completion of projects.

• Drew concise work prints and permits for construction

forces from my engineering field notes using ARES

and GIS software to produce drawings.

• Coached and trained other support engineers.

• Using right-of-way maps, subdivision plats of survey

and property deeds as they apply to the design.

• High level of independent thinking throughout the

planning, scheduling and facilitating of projects from

start to finish.

• Quality checked drawings, permits before submittal.

• Outstanding customer and internal customer service

skills through oral and/or written communications.

• Design commercial and residential fiber networks,

infrastructure, backbone and lateral builds.

SENIOR OSP ENGINEER

08/2012 – 10/2013 Endeavor Communications,

Cloverdale, Indiana

• Designs outside plant facilities for four exchanges in a

rural area southwest of Indianapolis, Indiana.

• Permits within State, County and local authorities for

installation of facilities.

• Draws concise work prints and permits for construction

forces from my engineering field notes using Visio

software to produce CAD drawings.

• Relocation of aerial and underground conduit for

highway reconstruction.

• Designs outside plant facilities per the USDA Rural

Utilities Service (RUS) guidelines.

• Conducts field surveys to determine the best route for

outside plant facilities either by means of aerial or

underground design.

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M A R K M. Z O L T E K

3820 Glenview Rd.

Glenview, IL 60025

(C) 571-528-8900

mmz0718@yahoo.com

• Coordinates and facilitates with internal and external

resources to effect the timely completion of projects.

• Direct interface with customers, subcontractors,

government agencies and interoffice personnel.

• Knowledge and understanding of OSP Construction

Units and applies the units to each project.

• Using right-of-way maps, subdivision plats of survey

and property deeds as they apply to the design.

• High level of independent thinking throughout the

planning, scheduling and facilitating of projects from

start to finish.

• Quality check drawings, permits before submittal.

SENIOR OSP ENGINEER

02/2011 – 08/2012 Windstream Communications,

Kittanning, Pennsylvania

• Managed 600 miles of a 1600 miles dark fiber in a

“figure eight” configuration throughout the state of

Pennsylvania.

• Designed underground and aerial fiber optic routes via

conduit, hand holes or manholes while applying

industry, customer and government standards.

• Right of way acquisition for fiber optic route within

State, County, Local Municipality and privately owned

land.

• Permitting within State, County and local authorities

for installation of new facilities.

Direct interface with customers, subcontractors,

government agencies and interoffice personnel,

• High level of independent thinking throughout the

planning, scheduling and facilitating of projects from

start to finish.

• Coordinates and facilitates with internal and external

resources to effect the timely completion of projects.

• Quality check drawings, permits before submittal. .

• Coordinated with customers and construction to ensure

cable facilities were available for service when

construction started.

• Met with customers, building engineers and owners on

site surveys.

• Outstanding customer and internal customer service

skills through oral and/or written communications.

• Design commercial and residential fiber networks,

infrastructure, backbone and lateral builds.

(continued on next column)

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4

FIBER SOLUTIONS ENGINEER

03/2009 – 02/2011 Metropolitan Communications Group -

Sterling, Virginia

• Generated telecommunication site installation drawings

using AutoCAD.

• Accompanied project managers and sales engineers on

preliminary site surveys.

• Generated a Bill of Materials (BOM), Request for

Pricing (RFP) for both engineering and construction

• Designed point to point configuration, additional

nodes, fiber laterals and rings.

• Communicated project status to internal departments

and external customers.

• Designed underground and aerial fiber optic routes via

conduit, hand holes or manholes while applying

industry, customer and government standards.

• Right of way acquisition for fiber optic route within

State, County, Local Municipality and privately owned

land.

• Relocation of aerial and underground fiber optic

cables.

• Permitting within State, County and local authorities

for installation of new facilities.

• Designed splicing drawings and Method of Procedure

(MOP) for splicing operations.

• Project managed and supervised construction projects.

• Quality check drawings, permits before submittal.

• Compose outside/inside plant bid packages or Scope of

Work (SOW) for construction to bid on project.

• Coordinated with customers and construction to ensure

cable facilities were available for service when

construction started.

Projects included:

• Zayo

• AboveNet

• Maryland Department of Transportation (MDOT)

• Virginia Department of Transportation (VDOT)

• AT&T

• DHS (Department of Homeland Security)

• TCG

M A R K M. Z O L T E K

3820 Glenview Rd.

Glenview, IL 60025

(C) 571-528-8900

mmz0718@yahoo.com

OSP FTTH DESIGN ENGINEER

05/2006 – 03/2009 RJE Telecom - Sterling, Virginia

PROJECT MANAGER - INSTALLATION AND

REPAIR

2/2002 - 12/2002 SBC/Ameritech - Chicago, IL

• Designed Fiber To The Home (FTTH) in northern

Virginia utilizing Verizon’s guidelines.

• Drew construction work prints using AutoCAD.

• Applied Verizon’s Methods of Procedures (MOP)

for the best cost effective way to build.

• Designed fiber optic solutions for subdivisions, MultiDwelling

Units (MDU) and Commercial Units (CU).

• Quality checked other engineers work.

• Used right-of-way maps, subdivision plats of survey

and property deeds as they apply to the design.

• Took necessary field measurements.

• Coordinated permit submittals.

ACCOUNT MANAGER

12/2002 – 01/2006 SBCLD - Rosemont, IL

Primary role was solving account problems for national

clients focusing on billing and escalations to meet their

financial needs.

• Processing High Volume Calling Plan (HVCP) and

high volume Hierarchical Billing & Alternate Bill

Media Order accounts.

• Resolving toll-free escalations; processing orders for

toll free numbers and adding price plans.

• Follow-through on client problems until a resolution

and/or customer satisfaction was achieved.

• Removed roadblocks for existing and new accounts.

• Sole responsible for handling affiliated dept. orders.

• SME on product methods and procedures.

Achievements: Prepared

• Ovation Award - from the business office for

outstanding customer service and numerous emails

when a job was completed ahead of schedule.

• Personal Performance - consistently recognized by

associate director, Mark Eastman, and SBC clients for

handling escalations in a timely matter.

• Managed a crew of 14 union technicians daily for

installation projects and telephone service repair.

• Responsibility for 275,000 access lines at Customer

Premise Equipment (CPE) for Chicago North.

• Improved employee productivity by providing written

and verbal performance reviews both daily and annual.

• Coached employees in development of positive work

habits.

• Implementing employee safety procedures.

• Improved customer satisfaction and thereby increased

company revenues.

• Created an order and inventory log using an MS Excel

for technician’s tools. Reduced expenses from $200,000

per year to $125,000 (an approx. 40% reduction)

SENIOR OSP/ISP ENGINEER – FIBER & COPPER

08/1996 - 02/2002 Ameritech Network Services

Chicago, Des Plaines and Rockford, IL

• Designed and implemented outside facilities for the

Chicago and surrounding suburban areas while deploying a

best-cost provisioning approach.

• Provided detailed Methods of Procedures (MOP) for

installation of fiber optic equipment. Tracked job status and

escalated issues to insure timely completion of orders.

• Designed DWDM backbone between three central offices.

• Designed and project managed the installation of Fiber

Optic Rings and Copper Wire for over 1.5 million access

lines. Ensured optimum equipment utilization for growth.

• Designed and oversaw installation, acceptance of equipment

including electrical power and proper grounding.

job aids and tools documenting internal methods and

procedures (MOP).

• Implemented weekly Fiber Work Group (FWG) meetings to

prioritize workload with other departments as well as

keeping an eye on over budget expenses.

• Handled customer escalations in a timely matter. Reduced

project expenses at all times when working with other

utilities.

• Received letters of accommodations for outstanding service

from The Galena Territory Association and Inner state

Power Company while working in Rockford.

(continued on next column)

5

(continued on next page)

M A R K M. Z O L T E K

3820 Glenview Rd.

Glenview, IL 60025

(C) 571-528-8900

mmz0718@yahoo.com

Projects included:

• Illinois Department of Transportation (IDOT)

• Chicago and Illinois State Police

• Chicago Park District – Diversy Harbor

• 3COM, Rolling Meadows

• Loyola University, Chicago

• Chicago International Airport at O’Hare

• Railroad crossings, Road and highway improvement

projects for Chicago North region.

• Cell Sites for AT&T, Sprint, Nextel, Verizon Cellular.

• Familiar with MUX’s; Sonet; Pairgain; and Lite Spans

buildouts.

OSP FIBER/COPPER FIELD ENGINEER/CAD

DRAFTER

9/1995 – 8/1996 Ameritech - Addison, IL

• Drew concise work prints and permits for

construction forces from engineer notes. Used

AutoCAD, Micro Station and Ameritech software, ARES.

• Assisted design engineer on field visits and customer

meetings.

• Created construction drawings for aerial and

underground copper and fiber optic facilities from the

central office to customer premise.

• Experienced in coordinating construction documents,

right-of-way maps, subdivision plats of survey and

property deeds as they apply to the design.

• Experienced with IDOT right of way mapping with

AutoCAD.

Achievements:

• Received letters of accommodation from senior

engineers for outstanding learning abilities.

• Promoted to a Senior OSP/ISP Engineer – Fiber &

Copper due to the ability to apply myself through

outstanding work performance.

AUTOCAD DESIGNER

8/1993 – 9/1995 - TDC Filter INC., Cicero, IL

• Setup a CAD system and printer within the

engineering department.

• Drew after market dust filter from engineering

notes.

• Assisted design engineer on field visits and customer

meetings.

(continued on next column)

6

• Developed a training manual for teaching nonEnglish

speaking employees on the manufacturing

process for the filters.

• Developed an easier way for the sales department to

streamline the way filters are ordered.

AUTOCAD CONTRACTOR

1/1990 – 8/1993 - Sterling Engineering, Westchester, IL

• Drew construction blue prints for various companies:

Centel Telephone in Park Ridge; Exxon, ComEd

Electric in Westchester; Amoco Pipeline in

Oakbrook.

• Drew electrical schematics drawings.

• Updated existing drawings using ink on Mylar.