03/2010- Current

H.O.M.E. Inc. 501c3

President

 

Founder: 

 

Founded the 501(c) 3 after realizing the need for the homeless in the Denver, Colorado area.  Over 10,000 homeless in the area with 30% having prior military service.  Emphasis is placed on Veterans; but no homeless is ever turned away.

 

Fund Raising:  Responsible for reaching out to the business community and individuals to raise funds and seek food/clothing donations.  I have developed key business relationships with large retailers that provide over 50% of current needs.  They will soon be providing 100% of the needs for this winter. 

 

Budgets:  I am responsible for developing all budgets and grant applications for the Board of Directors approval.

 

Leadership:  The key to any non profit is achieving the goal of attracting volunteers that are fully committed to the cause and then provide them with the direction, support and tools to be successful in changing the lives they touch.  I'm happy to say that we have accomplished that within the organization.

 

Accomplishments:   I have reached our financial goals and commitments each year and recently feed our 10,000 lunch.  This is not a milestone that we wanted to see, but since the homeless population is increasing we are happy for the accomplishment.

 

 

05/2008 – 06/2009

Mediacom Communications Hendersonville, NC

General Manager

 

Leadership: I turned around the operations and lead  the Team to produce outstanding growth and P&L results by tapping  passionate customer service ideas from all.  I refined operations to empower employees to  focus on customer excellence and integrity while meeting our financial requirements.  I achieved measurements that exceeded all growth expectations while providing award winning customer service. 

 

Empowerment: I lead the development and implemented plans for residential, business and commercial/enterprise sales to achieve desired results.   Telephony sales increased 23% and revenues increased by empowering the Teams to be creative with new ideas such as using Agents in markets with minimal company sales force.  

 

Change Management:  Company sold for 30% above current market value due to the Teams focus on delivering goals that were a stretch but attainable.. I transitioned the   operations to new owners with 100% of franchises transferred within 90 days after the deal was announced and I did not loose any employees during the process..  

 

 

01/2001-Current

              Real Estate Investments

 

Management:  I complete a market analysis to evaluate investments.  Dealt with various lending structures to secure investments (Hard money Lenders, Angel investors, Government Loans, and Conventional Banks)

 

Investments:  Commercial and Multi-family properties located in multiple states and cities.  Build relationships with customers to maximize profits while providing outstanding service and quality properties.

 

Government: Work with city governments to have the property rezoned or  assigned Historical status when market opportunity permits.  I Make sure to comply with all Federal and State Regulations.

 

 

 

02/2006 – 07/2007

City of Longmont, CO

Telecommunications Manager

 

Project Management: I was the lead for the Muni-wifi project and managed the telecommunications for the City Government and Utilities.  The muni-wifi project was the first of its kind in Colorado covering 22 square miles offering 6 megs of speed anywhere within the city limits.  Used the network for supporting 1^st responders and government departments.  Supported the OC-12 circuits for power company’s SCADA  monitoring.

 

Contract Management:  I issued RFP's and recommended contractor for approval to the City Government Leadership.  Managed the contractor through the project and handled any conflicts.

 

 

10/2003 – 06/2005

Guadalupe Valley Telecommunications Cooperative, Inc. New Braunfels, TX

Vice President of Operations

 

Direct Report to: President/Chief Executive Officer, 

 

Responsibilities: I directed and coordinated activities of all technical departments, materials, fleet, cable tv, POTS, Internet, Security, New Technology and Engineering departments for the Operations of the largest telecommunications cooperative in Texas. 

 

Change Management: I restructured all departments to work as one rather than operating on their own agenda:Engineering, NOC, Internet, Security, Construction, Procurement, Warehouse, Central Office, New Technology, Installation, Repair, Fleet, Building and Grounds.

 

Finance: I proposed and received approval for several capital projects including Fiber to the Home, GPS installation in all company vehicles and multi-millions of dollars for cable TV head-end and plant upgrade.  I worked to designed a fully functional Network Operations Center with state of the art technology bringing together Central Office, Internet, IT, CATV, Home Security and Technical Service Center.  Combined four departments (POTS, Internet, Security Services and CATV) into one focused operations and crossed trained both cable and phone technicians to perform all disciplines. 

 

Leadership: I motivated, mentored and trained my management team in basic management responsibilities to include performance management, time management and employee relations.  I Lead the New Technology Development for; IPTV, FTTH, HFC, IT, VOD, Internet, and IT support for small business.  I developed corporate workspace standards, planned and remodeled all office facilities to comply with ADA. 

 

Strategic Planning: I created the Operations strategic plan to support all departments initiatives.

 

 

 

06/1997 – 10/2003

SBC – SWBT, SWBTelecom, SWBVS
Held positions: Area Manager Installation and Repair, Area Manager OSP/Premise, Director of Operations.
 

Leadership: I lead 10  managers and 156 CST's responsible for (364,000 customer lines) outside plant maintenance, cable pressurization, cable locates, training, residential, commercial and business installation & repair. My responsibilities included monthly operation reviews, quality and safety audits, expense budget adherence and sales, Public Utility Commission reporting and results analysis. Actively involved with the Teams to develop processes to increase productivity and minimize cost.

Human Relations: I was responsible for hiring, directing, training, and leading the OSP/Premise management Team for SBC-Telecoms start-up business in Denver, Las Vegas, Minneapolis, and Salt Lake City.  Participated in customer visits and enterprise sales presentations to help insure accuracy and clarity of the services provided.

 

Technical Management: I ensured that installation and repair were done in a professional and courteous manner. All installations (POTS, PRI, DS1, 3, OC3-48, or Frame Relay) were completed to SBC Telecoms technical and Safety specifications. Actively involved with customer data analysis to ensure competitiveness in the markets.

Responsibility: I reported to the President of Video Services, provided guidance to the start-up Business Planning Management Team, to develop SBVS MDU/SDU overall marketing strategy, sales, operations, and financial business plan.

 

 

Human resources: I recruited, hired, and trained the Network, Call Center, and IT management Team. Facilitated Team to develop Methods and Procedures for operations, and directed the billing conversion to a new vendor to ensure accurate billing.

 

Accomplishments:  I worked to established customer service goals, and provided training required to achieve established goals.  Successfully developed plan and launched services in 5 states.

 

Other assigned responsibilities:I was also the  Director of Safety, Environmental Advisor, Director of Training, Project Manager, Fleet Manager, Building Manager, Vendor Contract Negotiator, and evaluated Vendors products for use.  I worked directly with Sony's engineers to develop a receiver that allowed a one wire solution for DirecTV and phone ID display on TV.  I was responsible for operations in Southwestern Bells core 5 MSA's (Dallas, Austin, Houston, San Antonio, St. Louis).

 

04/1995- 06/1997

OPTEL, INC. (CLEC), Dallas, TX  
Vice President of Operations and General Manager
 

Responsible: I reported to the COO, responsible for strategic planning, Board of Director meetings,  Houston telecom franchising, strategic business plans (Video, Data, Voice), business analysis, tower lease negotiations for the Eastern Region Wireless sites and Eastern Operations Division.

 

Government relations: I worked with local city government and property management to build sites to code or request modification to code when needed.

 

Responsibilities:  Revenue, capital and expense budget, site development, construction and engineering, marketing and residential/enterprise sales, National customer care center (63,000 video and phone customers), introduction and launching new products and services, dispatch center, and providing support to field general management and operations. Lead a management Team that consisted of: Director of Marketing, Director of Sales, 5 General Managers (Houston, Dallas, Chicago, Miami, and Naples), 4 Regional Sales Managers, 1 Director of Call Center with 86 customer service reps, 4 Regional Marketing Managers, 5 Technical Engineers, IT and 185 sub-ordinates. 

 

Accomplishments: I secured a Telephone Franchise from the city of Houston, and managed the project building of a Central Office and the installation of a Lucent 5EES Phone and data switch. I lead the Enterprise Sales with a focus of  linking properties via fiber to provide owner/management data services.  Coordinated activities with local phone companies,LEC, for SS7 Links, MPOE's and transport. Secured leases for Remote Terminals and co-locations as required.

 

02/1993 – 04/1995

McDonald's Investment, Birmingham, AL
Regional General Manager
 

Leadership: I reported to the President,  my main responsibilities:leading and directing 5 General Managers and 5 Sales Team to increase cash flow to maximize systems value which was purchased by Charter.

 

Accomplishments: Introduced new services and upgraded 1200 miles of plant and  headend facilities. Increased customer penetration by 13% with aggressive marketing and sales strategies.  Managed projects building 250 miles of new construction reaching new market areas. Transferred 43 city and county franchises to consummate sale. Responsible for revenue, capital, and expense budgeting, strategic planning, P&L, project management, sales, customer care center (66,000 subs), HR, marketing, construction, engineering, IT, business office, dispatch and launching new products. 

 

 

 

 

 

10/1981 – 02/1993

Various Cable TV Companies

Indianapolis Cable, Daniel’s & Assoc., United Video Cable

 

Responsibilities: Franchising with local Governments, Renewals, Government and Customer Relations, General Management, Operations Management, Business Plans, New Technology, Business Development, Sales, Marketing, Call Centers, Repair Centers, Government Filings and Technical Operations.

 

Financial Duties:  Annual Budgets with 5 year projections, Marketing Plans,  Sales Projections,      

Financial Reporting,  Variance Reports and Budget Modifications as needed.

 

Objective: Develop Company Operations, expand and sale.  Sold all three companies.

 

Accomplishments  I managed companies that were sold above market value directly related to my ethical and motivating leadership and I transitioned the companies to new owners within 90 days.

 

Education:

 

Navy – Avionics A & B Electronics, Millington, TN

Navy Certification, Naval Aviation Electronics, 640 Hours Completed

 

Arkansas Tech University, Russellville, AR

Bachelor of Science, Business/ minor Economics

 

Certifications:

 

Miller-Heiman Strategic/Conceptual Sales Training

Completed Project Management Certification with Project Management Institute

 

Community Services

Board Member of the American Red Cross – Henderson County, NC

Volunteer: Habitat of Humanity, Connect 7,8,9, After Hours Outreach, H.O.M.E. Org.

           CEO/President of H.O.M.E. Inc. , a 501 c 3 non profit organization.

             

Technical Skills

              MS Office  Word, Excel, Access, Power Point, Project

              IT: Dell Servers, Red Hat, Data Center Wiring

              Communications: VOIP, POTS, Wireless 802.11, 802.16, Microwave, HFC and FTTH.