PROFILE

 

Broadband telecommunications professional with expertise in: broadband network construction, operations, workforce management, project implementation and sales. Proficiency in guiding workforces across a wide spectrum of products and deployment projects.  Skills also include planning, and correcting problems no one wants, while using out of the box creativity to solve problems.  Employment history with Tier I telecom service provider, startup and billion dollar companies - domestic and international.  Specific strengths include:

 

·               Execution of International Broadband Projects	·               P&L Responsibility for $14 Million
·               Extensive Fiber / Broadband Telecom OSP Expertise	·               Leadership of Customer Support Teams
·               Sales of New Technologies Across Multiple Markets	·               Workforce Training and Retention
·               Authoring Strategy, Quality, and Project Plans	·               Analytical Problem Solving

 

PROFESSIONAL EXPERIENCE

 

Tii TECHNOLOGIES, INC.Atlanta, GA      Present

 

Regional Manager - Southeast

Manage sales / implementation of Tii fiber, connectivity and protection products across a 7 state region.

·   Designed and introduced a unique outside plant fiber optic accessory product into major channels.

·   Established new rep firm structure that introduced three new markets into customer pipeline.

·   Published marketing study of competitors’ pricing and key markets for fiber optic terminal enclosures.

·   Made corrections to installation practices for a NID device that reduced customer service calls by 80%.

 

ERICSSON, INC.Atlanta, GA      2011– 2012

 

Technical Manager II – Fiber Optic Networks

Managed support of fiber optic cable products and outside plant solutions tailored to broadband systems delivery.

·   Negotiated Ericsson’s first North American cable sale of $489,000.

·   Identified cost savings in ancillary cabinet equipment that realized a 63% savings per unit.

·   Authored installation training strategy that targeted deep node broadband applications.

·   Managed third party supplier relationships for Ericsson’s cable and broadband products.

·   Engineered, priced and promoted training for air blown fiber optic deployments for North America sales.

 

SUPERIOR ESSEX COMMUNICATIONSAtlanta, GA                                         2010– 2011

 

Senior Applications Engineer – Optical Products

Provided all technical, training and sales support for fiber optic and cable product lines.

·   Published 3 product technical guideline documents that reduced customer support calls by 82%.

·   Provided engineering change support that led to RUS listing after only 8 weeks.

·   Opened new sales channel by winning 3 qualified product listings (QPL) with Georgia DOT.

·   Created full training support structure and procedures for new fiber closure products.

·   Edited product catalog that led to the correction of 933 technical errors.

 

VERICOM GLOBAL SOLUTIONSAtlanta, GA                             2009– 2010

 

Consulting Director – Business Development (Contract)

Consulting assignment - set up Asian cable manufacturer’s first North American sales and distribution subsidiary.

·   Secured 2 VAR / Channel alliances for distribution sales leading to $190,400 stocking order.

·   Created inside sales quotation process that reduced quotation time from 3 days to 3 hours.

·   Introduced company at 6 key tradeshow events and supported product showcases at those events.

·   Conducted product improvement training with 11 manufacturing sites in China.

 

CHARLES INDUSTRIES, LTD.Atlanta, GA                  2003 – 2009

 

Regional Manager   (2003 – 2005)

Managed product sales and new business development for Georgia and Alabama.

·   Improved major account’s market share from 76% to 94% in first year by aggressive call patterning.

·   Obtained 4 product field trials of 2 newly introduced outside plant devices.

·   Designed and standardized company’s first strategic territory plan.

·   Secured sales of $323,000 to 4 new customers for first generation optical product.

Regional Director – East Region  (2005 – 2009)

Directed: sales, service, 2 National Accounts and multi-channel activities for 26-state eastern U.S. region that comprised 68% of company’s total revenues.

·   Devised optical product solution that created $2.8 million in sales for cellular applications.

·   Managed 4 product standardizations and introductions into AT&T that returned $4.3 million in 2 years.

·   Created entry into utility segment (FPL), with first year returns of $1.8 million for new OSP cabinet line.

·   Strengthened relationships at 5 large channels that yielded a first year sales improvement of 14%.

 

NOKIA, INC.Atlanta, GA                          2000 – 2003

 

Senior Manager – North America Account Support

·   Directed company’s first WiFi installation, insuring completion was under budget and ahead of schedule.

·   Created broadband division’s implementation, training and sales strategy plans for North America.

 

MOTOROLA - NEXT LEVEL, INC.Atlanta, GA                            1996 – 1999  

 

Account Director   (1997 – 1999)

·   Directed major retrofit for 768 FTTN remote sites in Phoenix, AZ, averting loss of a $40 million customer.

·   Managed $525,000 training contract from GTE for project trial for first application of VDSL.

·   Captured company’s first power utility client for $250,000 with pioneering VDSL product.

Alliance Manager   (1996 – 1997)

·   Directed world’s first installations of telephony over Cable TV (HFC) network for multiple sites in Australia leading to $9 million of sales in first year of product launch.

·   Devised Partner Alliance that secured $780,000 in projects for Russia, Indonesia, and India.

 

 

ADDITIONAL EXPERIENCE

 

ERICSSON-RAYNET CORP.Atlanta, GA                   

Senior Engineer          Senior EngineerDistrict Manager

 

 

EDUCATION

 

City University of Seattle, Bachelor of Science – General Studies -Telecommunications management

 

Over 2330 Hours of Employer Sponsored Managerial, Technical and Financial Training

 

 

PROFESSIONAL HONORS / CERTIFICATIONS

 

·   Spirit of Raynet and GTE “We the People” Awards recipient

·   State of Georgia Low Voltage Contractor Licensee

·   Member, Telephone Pioneers of America

·   Past Member (17 years) Society of Cable Television Engineers