Tony Vargas                                                            209-993-6584 · email:tony.vargas1@gmail.com

 

SENIOR TECHNOLOGY OPERATIONS EXECUTIVE

Expert in Telecom, Wireless Systems, Strategies & Operations for the IT Industry

 

Over 20 years of IT operations management, contract, project, program, change control and process expertise in Wireless networks, Telecommunications and IT networks.  Known for exceptional technical proficiency and solid understanding of business operations, revenue and performance drivers across management and technical lines. Ability to manage senior-level responsibilities with focus on excellence, ethics and business profitability.

 

Keen ability to direct, plan, develop and deliver results through high-level strategic thinking, innovative problem-solving and strong emphasis on people management and optimal team performance.  Highly self-directed, disciplined, flexible, confident and ready for new responsibilities in a normal or 7x24x365 environment.  United States Air Force, Veteran.

 

Summary of Experience

 

Managed operations, contracts, projects, programs, billing, procurement, facilities, maintenance, installation, infrastructure, integration, construction, commissioning, provisioning, consulting and performance of networks, switches, data & call centers, office & support centers, co-locations, central offices & wireless sites to include risk management, inventory, logistics, software/hardware applications, cable plants & structures; 90% of builds, were Controlled Environment Facilities:

 

Soft Switches § Lucent Excel EXS 2000 & Alcatel T9000

Mobile § TTC & TYC Tech 39, COW’s (Cell on Wheels)

Control Centers § Data, Voice, Internet Providers, Network Operation, National, State & International

Fixed Switches § DMS 100, 250, 300 & 500, DEX 600E, 490L Autovon, PBX Systems (Fixed & Virtual)

Wireless Sites §  Sprint PCS, AT&T LTE/UMTS/GSM, 1C-5C, WiMAX & LMDS wireless sites, Microwave, Wide-Band radios and DAS systems, CommScope, Corning, Cisco, ADC, Oberon, Antenna Products etc.

President – Vargas Consulting 2008 – Present

California Operations Manager – Integra Telecom 2006 - 2008

Regional Operations Manager – Pac West Communications 2004 - 2006

Telecommunications Services Director – O1 Communications 2003 – 2004 (Contract Work)

Installation Manager & Sr. Facilities Project Manager – XO Communications 1999 - 2001

Central Office Manager – Excel Communications 1999 (Contract Work)

Network Operations Control Center Manager – Citizens Communications 1998 (Contract Work)

NOCC Sr. Network Tech Specialist & Project Manager – Sprint Communications 1985 - 1997

Electronic & Computer Switching System Specialist – United States Air Force (Honorable Discharge)

 

Proven abilities for driving the success of projects and programs, through the use of PMBOK, SDLC & SWOT analysis, while adhering to company, state, CPUC and FCC regulations and procedures.  These specialized actions have guided me in completing projects right the first time, under budget and before the scheduled turn up date.

 

Wrote and managed detailed MLA’s, OLA’s, SLA’s, policies and procedures for service providers, vendors, contractors/sub-contractors as well as local and state government agencies.  These actions resulted in guaranteed ROI, exceptional customer retention and new business opportunities.

 

Immediate identification, management and mitigation of disputes, troubles and issues.  Pro-actively monitoring operations has enabled me to complete all my tasks/projects on time and without any major issues, to date.

 

Expert at creating and streamlining processes & procedures to promote a positive team and a cost effective environment.  Expert at gathering customer requirements, facilitating and establishing strong customer, executive and personnel relationships and creating environments that promote a secure, positive learning, forward thinking and pro-active culture.

 

Managing the following network & department personnel: Customers, NOC Technicians, IT, IS, ISP, OSP, CSR, OS, PM’s, Managers, Supervisors, Engineers, Procurement, Design, Development and Financial Teams, Contract, Provisioning, Translation, Marketing and Sales Dept.’s, Vendors, Contractors/Subs, Security & Field Teams, Tower Crews, Power/Fiber/Switch Technicians, Logistics, Inventory, Fleet and Administration Teams.

 

Created & managed: SDLC’s, PMBOK’s, LOA’s, CFA’s, RFP’s, RFI’s, SOP’s, SOW’s, MOP’s, SLA’s, OLA, MLA’s, OP’s, OMR’s, MS’s, PR’s, PO’s, QOS reports, RFDS reports, OSS/BSS, SOX, Closeout reports, Disaster Recovery OP’s, OOM’s, BOM’s, SOV’s, WA’s, Change Orders, Site & Project Engineering, Design Plans/Spec’s/Doc’s, etc.

 

Managing auxiliary equipment: UPS, PDU, Invertors, Generators, Switch Gear, Fuel Systems, AC/DC Power Plants, Battery Plants, Hydrogen Power Plants, Chillers, HVAC, Security, Electrical, Plumbing and Fire Suppression Systems, Fleet, etc.

 

Managing transport, circuit, signaling and RF facilities: POTS, DS0, T1, DS3, OC-3 to OC-192, Gig-E, SS7, FGA to FGD, IMT, Frame Relay, ISDN, 911, OS/DA, Integrated T1, Fractional T1, DWDM, ATM, SONET, X.25, Ethernet, TCP/IP, DSL, ADSL, MPLS, FTTx, Dark Fiber, VPN, VM, LMDS, CDMA, TDMA, TDM, SMS, HTTP, DAS, RF, Cell/GSM/UMTS/LTE, WiMAX, BTS, BSS, Cisco, Ericsson, Juniper, Kathrein, Kentrox, Lucent, Fujitsu, Nortel, etc., Layer 1 through Layer 7, PBX’s, Centrex services, ShoreTel and Avaya VoIP systems with SIP, MGCP & H.323 circuitry.

 

Managing billing systems, network systems, servers, mainframes, storage devices and applications: LAN, VLAN, WAN, MAN, SAN/NAN, Firewall Systems, Remedy, Sprint Trouble Ticket System, Company Ticket Systems, CRM’s, Oracle, Windows, Apple, Microsoft, WMS’s, AS/4000, IBM, UNIX, DELL, HP, NT, Novell, etc., Salesforce, Agile, Oncontract, EMC2, Oracle and Tandem billing operating systems.

 

Wireless example; receiving RFDS and Power Plant spec sheets for AT&T’s LTE/Power Plant network upgrade.  My over site of this process encompassed; organizing, performing site surveys to include photographs & measurements, identifying discrepancies, reporting issues and creating solutions, obtaining customer change approvals, creating precise contracts, OOM, BOM & WA reports, project plans, acquiring teams, managing the build, preparing close-out reports & managing true up (invoicing) meetings with TURF vendors.  These actions resulted in guaranteed ROI, exceptional customer satisfaction & completing projects without incident.

 

Call Center example; project managing a $10,500,000.00 Network Control Center facility build-out that began with 12 bids, over budget and behind schedule.  My over site of the process encompassed; selecting the proper contractor’s, SLA/contract creation, build-out management to include IT/IS systems and auxiliary equipment.  These actions resulted in exceptional customer satisfaction, completion of the project 4-weeks prior to the turn up date & remaining under budget by 12%.

 

Telecom example; assigned to a failing $35,000,000.00 Central Office facility build-out that began with over 20 bids, over budget and behind schedule.  My over site of this process encompassed; selecting the proper contractor’s, SLA/contract creation, creating a cohesive/positive work environment, build-out management to include IT/IS systems and auxiliary equipment.  These actions resulted in completion of the project 2-weeks prior to the scheduled turn up date, exceptional customer satisfaction, remaining under budget by 5% and the receiving commendation of “Site of the Network”.

 

Software/Hardware example; assigned to a failing $15,000,000.00 EMC2 Network Billing system project that was behind schedule and infused with technical (hardware/software) issues.  My over site of the process encompassed; identifying and correcting major system discrepancies and compatibility issues, creating a customer & vendor cohesive work environment, correcting the sequence of events process & creating a detailed project plan, managing the build, testing, implementation & commissioning. These actions resulted in exceptional customer satisfaction, commissioning the system 3-weeks prior to the schedule turn up date, no contract extensions required to previous billing vendor for extended support, lawsuit dissolution between customer and vendor, to include remaining under budget by 15%.

Network Hardware/Software example; assigned to manage the installation & implementation of the Cisco Catalyst 8500 Backbone network upgrade for California, which had been experiencing failures throughout its nationwide roll-out.  My over site of the process encompassed; identifying major system discrepancies plaguing past installations, selecting the proper service & installation vendors, SLA/contract creation, managing, planning & scheduling engineers, vendors, contractors and personnel for hardware/software installations &activations.  Managing and scheduling the testing of each system entity, managing circuit/transport facility Hot-cuts and ultimately planning the activation of the backbone upgrade.  These actions resulted in the flawless activation of the new Cisco backbone network for California, new major customer acquisitions such as the DOJ and a 25% savings of circuit/transport costs, because of the audits I perform when upgrading a network.

 

New Technology example; assigned to project/program manage the implementation of a ShoreTel and Avaya “VoIP” communication network, for a CLEC and private corporation, both systems were behind schedule and in disarray.  My over site of each project encompassed; identifying & correcting major discrepancies, redesigning the sequence of events, creating SLA/contracts, project plans & schedules and managing the installation, testing and activation of all hardware & software systems.  These actions resulted in the commissioning of both systems 2 & 4-weeks prior to their schedule turn-up dates, cost savings of between 8% and 10% and exceptional customer and vendor satisfaction.

 

International example; assigned to project manage the construction, connectivity and commissioning of two Central Office facilities in Nextango and Celaya, Mexico to a CLEC.  Both projects were experiencing major communication issues and were behind schedule.  My over site of each project encompassed; identifying & correcting major discrepancies, selecting the proper contractors, building respectful dialog between all parties, redesigning the sequence of events, creating precise project plans & schedules and managing the installation, testing and activation of all hardware & software systems.  These actions resulted in the commissioning of both systems 4-weeks prior to their schedule turn-up dates, cost savings of between 20% and 30% and exceptional US and International customer satisfaction.

 

Human Resources; received team training from 1981, received management training from 1989. Issues resolved; sexual, racial & religious discrimination, weapons issue, violence in the work place, disgruntle customers, employees, contractors & vendors.  Achievements; motivating, mentoring and training team members, team creation & team building, employee career guidance, selection and career advancement.

 

 

Technical Training

Central Office Certified (3 Systems *) § Lucent SLC 2000 Access System Operations, Maintenance & Billing

Nortel DMS Link Peripheral Processor Maintenance (LPP) § Nortel DMS Enhanced Network (ENET)

Nortel DMS SNS (System Network Security) Operation and Maintenance § Nortel DMS Enhanced Input/Output Controller (EIOC) § Nortel DMS ECORE (Supernode) Operations, Maintenance & Billing § *Alcatel/DSC DEX (600) Operations, Maintenance & Billing § *Nortel DMS-250 Operations, Maintenance & Billing § Nortel DMS-100/200 Map Utilization § Introduction to SCP § Digital Techniques § Career Development in Electronic Computers

*Electronic Computer and Switching System Operations, Maintenance & Billing (490L) § Electronic Computer and Switching Principles Numerous § Utility Construction Procedure & Safety Certificates

 

Non-Technical Training

RF Safety Awareness Training § Anti-Terrorism Training (To Access Military Facilities)

OSHA Accident Prevention & Compliance § Hazardous Materials  § Project Management Techniques 1, 2 & 3

Advanced Management Principles § Customer Care & Support Principles 1 & 2

Course Management Leadership  § Strategies for Success Senior Management Training

Quality Improvement Process § Logistics Management §  Procurement/Inventory Management

Disaster Preparedness  § Disaster Recovery 1 & 2  § OSHA Industrial Forklift Operations & Safety

 

Certified Journeyman; Electronic Computer & Switching Systems Specialist. DOT Code: 828281010

Central Office (3 systems), Human Resources, Network, Facility, Customer Service, C.O.R.E and OSHA Safety Certified.