JULIAN AKLE

9175 Coventry Circle.

El Paso, Texas 79907

(915) 245-7976

jakle@elp.rr.com

SUMMARY

Dedicated professional with years of progressively responsible experience in Information Systems, Telecommunications and Global

Customer Support. Proven track record as systems analyst and systems engineer for global companies. Extensive Technical Call Center

experience. Experienced in identifying and developing strong customer relationships as well as identifying distribution channels. Reliable and

detail-oriented professional with excellent communication skills and strong customer focus who adapts easily to changing work environments.

Responsible for selling and providing technical support to customers globally by introducing new products and technologies to existing

customer base and expanding sales of company’s brand names.

PROFESSIONAL EXPERIENCE

TE Connectivity – TYCO Electronics, Santa Teresa, New Mexico

2007 - 2012

Systems Engineer

Global Call Center. Responsible for global technical assistance and customer service focused on Latin-America, US and Canada,

including consulting services to existing customers and distributors on product applications. Design and troubleshoot networks in Fiber

Optics, Telephony, Broadcast, Enterprise, Central Office, FTTx and Transport environments. SME (Subject Matter Expert) in Structured

Cable, Data Center, Enterprise applications and project evaluations.

Maintain and develop key distributor and government accounts while working closely with customer base. Prepare and deliver sales /

product presentations to distributors, customers and potential customer executives. Drive brand awareness among new and existing

distributors and customers using the pull-through offer model based on key product features. Introduce new Telecommunications products and

technologies to existing customer base and expanding sales of company’s brand names in the U.S.A., Mexico, Central and South America.

Act as liaison to the European Telecommunications and Enterprise market.

Identify potential sales markets in the U.S. Canada and Latin America. Support Distributor’s Sales Representatives and Engineers

with follow up programs and facilitate on-site or remote training and support. Assisted the sales department with assessing potential

application of company products in order to meet customer needs as well as prepared detailed product specifications for the development and

implementation of customer products/applications/solutions.

Use knowledge and expertise gained from individual product training courses to advise customers and field systems engineers of

features, functions, interfaces and other specifications as needed for on-site / remote troubleshooting and CE for quality reassurance.

Worked closely with Product Management and Continuation Engineering to customize solution for large accounts and help

developed new installation kits for AT&T and Verizon. Also, acted as liaison between VARs, Distributors, Installers, Account Managers and

Product Managers in certifying TrueNet® Warranty Requests for our Enterprise copper and fiber solutions

Product and systems expertise with:

• Overall product knowledge of all connectivity products in the ADC portfolio (fiber core, copper core, enterprise, outside plant,

splitters, power and broadcast).

• TrueNet Warranty (Worked closely with Account Managers and Product Managers in certifying TrueNet® Warranty Requests).

• Systems knowledge (SAP-MCO-Returns-CRM-SalesForce-IRS-CTO)

• Continuation engineering (Committed teamwork and close relationship with the Engineering group and Product Managerss).

• Legacy TE Solutions - AMP NETCONNECT, AMPTRAC, Data Center/SAN, ETHERSEAL, Telecommunications Room

Security SECURE Products, Optical Fiber Networks Solutions.

ADC Telecommunications, Santa Teresa, New Mexico

multiple platforms for domestic and international locations.

ipWURX - Internet Protocol Wurx,

2005 - 2007

Information Technology Systems Analyst

Global IT support call center. Provided 24/7 global systems support for wide range of hardware/software related issues across

Southwest U.S. - Mexico border

2004 - 2009

Sales / Technical Support

Telecommunication Solutions Consultants: Portfolio of a wide range of Audio, Data, Voice, VoIP, CCTV, Video, Security, Local

Networks and custom applications from different brand products manufacturers and service providers. Maintain and develop sales throughout

the Southwest U.S/Mexico border. Work closely with customers to identify and develop opportunities while providing direct solutions from

represented brands. Work closely with Account Managers to develop joint business plans for key projects throughout the territory to include

planning, design, implementation, testing, troubleshoot and support stages. I authored the marketing materials in both English and Spanish.

• Legacy KRONE Solutions. – European and Latin America Sales Market.

• Legacy ADC Solutions - TrueNet® Structured Cabling System, AirES® Technology, LSA-Plus® Technology, TrueNet® Data

Center, Ethernet and MPO Solutions.

Continued

LEVI STRAUSS & CO.,

Julian Akle – (915) 245-7976 – jakle@elp.rr.com

El Paso, Texas.

Information Technology Systems Analyst / Manufacturing

501’s and Dockers Brand global sourcing and replenishment:

Converted, installed and decommissioned LAN, WAN and VPN networks and systems. Train users on a variety of software packages; both

commercial and specialized in-house applications. Global IT support call center management, provided 24/7 remote and on-site customer

support to domestic and international users in environment transitioning from company owned/operated to contractor-based production.

• Acted as a company-wide contact/lead and subject matter expert (SME) for both PC business systems and CAD/CAM production

applications – applications geared towards product design, product integrity, product quality and product turn-around and lead-times.

•

Supported rollout of customized Assyst production system in installations as well as data supply and conversions from legacy Gerber

system; served as liaison to up to >80 U.S. and global contractor locations simultaneously.

• Conducted IT portion of >30 plant closings, ensuring clean shut down: backup, conversion and migration of critical data; licensing

compliance; and inventory and consolidation of equipment for sell off.

• Developed and wrote English and Spanish versions of 100+ page user manual designed to replace costly annual week-long training

seminars for 100s of participants; managed extensive yearly updates to ensure materials reflected most current system upgrades.

•

training, installation and end users were supported.

•

shooting, and planning/implementing proactive procedures and systems to alleviate problems and eradicate re-occurring errors.

•

EDUCATION AND PROFESSIONAL DEVELOPMENT

• BSEE: Bachelor of Science in Electrical Engineering; University of Texas at El Paso. -2006

• Theology Certification; Tepeyac Institute at El Paso, Texas. -2011

Affiliations

• Electronics Technicians Association Fiber Optics Certification, Light Brigade International (ETA).

• Structured Cable Certification - Fluke Networks.

• Building Industry Consulting Service International ( BICSI ) member.

Certification & Training:

• RCDD ( Registered Communications Distribution Designer) – In progress

• TIA Standards – 2011

• CRM/SAP application software - 2011

• ADC’s Optical LAN Solutions / Connectivity (GPON, BPON) - 2010

• Light Brigade Fiber Optics Design & Installation OSP Certification - 2009

• Light Brigade CWDM Certification - 2009

• Light Brigade Fiber Testing Certification - 2009

• Fluke Certified Cabling Test Technician – Fiber and Copper Certifications - 2009

• ADC’s FTTx Architecture Training Course - 2008

• TrueNet Copper Structured Cabling Certification (TN02) - 2007

• TrueNet Fiber Structured Cabling Certification (TN03) - 2007

• TrueNet Data Center Certification - 2007

Languages:

• English and Spanish - 100% Business (speak, read and write) and 100% Casual (speak, read and write)

• Technical document translation experience (English/Spanish).

AWARDS

• ADC Overall Performance Excellence.

• Innovation Award - Award internal to Levi Strauss & Co. and Asia Pacific Division. Presented at Hong Kong Division

Headquarters by President of LS&CO Asia.

PUBLICATIONS / TECHNICAL REPORTS / USER MANUALS

• Akle, J., Plant Interface Systems, LS&CO, September 1999. (English and Spanish edition).

• Faltin, A., Akle, J., Plant Interface Systems, LS&CO, November 1997. (English and German edition).

References

Available upon request - LinkedIn Public Profile - http://www.linkedin.com/pub/julian-akle/17/9bb/416

Tested application changes and upgrades and recommended/requested vendor enhancements to ensure needs and objectives for

Provided excellent internal and external customer service/support in data integrity, systems maintenance, problem solving, troublePrepared

and reported systems status reports and production metrics to all stakeholders to ensure timely and accurate communication.

1990 - 2004

• Daniel E. Koshland Excellence Award - Highest award internal to Levi Strauss & Co. Presented at San Francisco’s Global

Headquarters by President of LS&CO Americas.