1651 J.D.J. Dr. New Braunfels, TX 78132 

(830)-214-4941 · dpearson@gvtc.com

 

David pearson

 

 

I have been working in the Telecommunications Industry for the last 14 years and have earned multiple certifications and managed large projects including Microsoft Data Centers across the United States. I have served in various roles from Technical Recruiter, Network Engineer to Technical Supervisor and IT Specialist. I posses a vast knowledge in delivery, installation, networking and trouble shooting voice, video, data, wireless and cellular working with Fiber Optics, Data Cabling, Cat 5e /6 .  I attended Texas A&M for Outside Plant Telecommunications Certification. I also attended Jones National Communications Technical Institute for a Senior Master Technician Program and reached a status only 2% of students in 30 years have been able to accomplish and achieve. The training was a combined 6 year program. I have extensive training with Juniper, Cisco, Ciena, Axxera, Scientific Atlanta, Arris, Zhone, Paradyne, Comtrend, and TIVO networks. I can provide advanced help desk support and administration for LAN/WAN routing, routers, switches, servers and P.C. stations including layer 2 and 3 provisioning. I have a proven track record of exceptional customer service and problem solving. I also have extensive work force management software experience including Viryanet, and PeopleSoft to name a few.

 

 

April 2012 – July 2012 Contract Technical Recruiter

 

                                    Source, recruit, interview, and place technicians for short term temporary projects in

                                     electrical and low voltage commercial projects around San Antonio.

 

 

 

 

 

 

 

                                      August 2011 – April 2012    Grande Communications

NOCC / OSC Technician

 

Working in a Network Operations Center I provide support for Grande Communications Network, Enterprise Customers, and Technical Support to Enterprise Technicians with installation and repair. The duties include provisioning and de provisioning layer 2 / 3 for Data and Voice, PRI, DIA, Eotdm, Fttx, TDM, Point to Point, Ch. Bank, Voice Trunk, and VoIP. I provide Tier 1 / 2 Level Support for customers throughout the state of Texas both on net and off net facilities.

 

 

 

December 2010 - July 2011    Frontier Communication

Technical Supervisor

 

I managed a work force of 18 Technicians that installed and maintained residential and business services, OSP cable facilities, broadband services, central office and network equipment. These duties included meeting service activation, repair commitments, managing resources and revenue, expenses, and promotion of existing and new Frontier products. I supervised daily job duties of personnel, training and enforcing safety procedures and mentoring technicians to increase there performance and skill set.  Interviewing and hiring where also part of my responsibilities including delivering corrective action up to terminations and overall motivating the team to inspire them to deliver excellent customer service and meet the corporate mandates.

 

 

 

November 2009 – December 2010    Tsource LLC

Lead Data Technician / Project Manager

 

Managed a work force of 16 up to 21 Technicians that installed fiber and cabling for Microsoft and Dell in the implementation of the global, Bing Search Engine. I was responsible for hiring and managing the team with daily responsibilities, operational proficiency and management with projects from San Antonio, Texas to Chicago, Illinois focusing on very strict time tables and installation practices. Some of my other duties where the training of technicians, maintaining job site safety, delivering corrective action including termination at times and to drive the moral of the team to meet the goals of Dell and Microsoft to meet the deadlines.

 

 

 

                                      May 2009 - October 2009    Comcast    Houston, TX

Network Technician 5

 

Cellular Backhaul Team:  Using CWDM off of active nodes using light wave to carry optical T1 traffic to and from cell towers for T Mobile. I installed jumpers in the Hub’s and Juniper Routers to achieve links and communication from tower, hub, and T Mobile LMC. I worked with contactors cutting over the nodes and splicing in fiber from CWDM to cabinet at tower and verified quality and operating specs and parameters. I tested T 1 ports with TBIRD and turn up T1 for T Mobile Traffic. I was responsible for coordinating with contractors, T Mobile employees, and testing thru Denver and New Jersey N. O C.’s. Standby for repairs, technical support, and escalations if fiber is cut or there is an issue with our equipment in the hub or at the tower within a 4 to 6 hour window. Worked with the Metro Ethernet business customers with there services we provide them voice, data, and video via fiber to customer’s equipment on site.

 

April 2001- April 2009     GVTC    New Braunfels, TX

Communications Technician 3

 

     Installed, repaired, and maintained Voice, Video, and Data over coax, twisted pair, and fiber.  I worked with residential and commercial customer in being the one stop shop for their needs on any and all issues and helped to train others in GVTC’s products for installation and trouble shooting.  Installed and repaired all services from Central Office to end users device. Installed and repaired phone system and data routers including wireless, credit card machines, fax etc.  Installation and repair for advanced services to minimize down time while providing superb technical and customer service. I also met corporate score card objectives by actively working with and listening to customer feedback to find products to meet their needs achieving my personal goals for product sales every year.

 

January 2000- April 2001     Lutheran Social Services    Canyon Lake, TX

Outside Plant Supervisor

 

Supervised outside plant construction and maintenance of a 52 bed residential treatment facility ran the communications, training, and safety for this facility which is a 24 hour 7 day week ran unit. I insured that all communications systems where operational 24/7 for example alarms, and video systems. Ran safety drills and wrote plans for daily workflow and procedures to activate in certain situations on our campus. I also maintained security systems and vendor maintenance, including Avaya phone system and Microsoft Servers where online and operational.

                                                                                                                                                                                                                                                      

2002 - 2006    Texas A&M University

Outside Plant Certification

 

Courses: Aerial and Buried Placement, Fault Locating with and without a TDR, Advanced  Fault Locating, Basic Electricity,  Station Installation and Repair, Cat 5 Structured Wire Installation, Fault Locating with 3M Dynatel 965, Wooden Pole Climbing, Bucket Truck Operations.

 

2006 - 2008     Jones National Communications Technical Institute

 

Senior Master Technician: Awarded the SMTA which is the highest award given for Outside Plant. Courses: Techsellance,  Understanding Voice and Data, Computers and Broad band Modems,  Voice Communications, Fiber Testing and Maintenance, Systems Technician, Advanced  Technician, Fiber Install and Activate, Return Path Operations, Trouble shooting Advanced Services,  Service Technician, DSL Installation,  Broadband Digital Installer, Installer 110, Installer 210.

 

1998 - 2000       United States Army

 

M1A1 Tanker Certification and Combat Lifesaver Program

 

The following where obtained from Jones National Communications Institute [certificates available]

 

Senior Master Technician (SMT) -

 

Master Technician, HFC Networks (MTH) -

 

Master Technician, Customer Premises (MTC) -

 

Master Technician (MT) -

Return Path Operations -

 

Troubleshooting Advanced Services -

 

Testing and Maintenance for Fiber -

 

Fiber Installation and Activation -

 

Techsellence -

 

Jones/NCTI's Installer -

 

Service Technician -

 

Broadband Digital Installer-

 

Installer Technician-

 

System Technician-

 

Voice Communications -

 

DSL Installation

 

Advanced Technician

 

Understanding Voice and Data Networks

 

Computers and Broadband Modems

 

The following Certifications where earned at Texas A&M University TEEX Program [certificates available]

 

Basic Electricity Telephony -

 

Station Installation and Repair -

 

Cable Fault Location with TDR -

 

Cable Fault Location without TDR -

 

Dynatel 965 DSP -

 

Arial & Underground Cable Placement

 

Category 5e/6 Wiring and Testing Certification -

 

Wood Pole Climbing Techniques -

 

Bucket and Digger Truck Operations -

 

Cable Splicing -

 

Installation of an aerial cable terminal and closureTTP330 -

 

Bonding and Grounding-

Outside Plant Engineering Fundamentals -

 

Confined Space Certification- OSHA
 

Trenching & Excavation Certification-

American Heart Association- CPR & Portable AID training

 

Red Cross First Aid

 

Class A CDL

 

Texas Electrical Apprentice License - 11112284