ARMANDO D. SANTIAGO                    

                                                        Kingdom of Bahrain-Tel +973 33998874

       Casa Grande,Arizona-Tel +1 520 8402078

e-mail: armandodsantiago@hotmail.com / arman_1@hotmail.com

 

 

PROFILE

 

Broad experiences on OSP/ISP FTTx Project, Fiber Planning and Design in various fields of Telecommunications (Wireless Broadband/Microwave), Fixed Access Network, Transmission(Fiber Optic(OTN) , SDH, DWDM, Microwave ), Call Centre, Data Communications(Ethernet and Switches), IT and QA/QC. Technical background with hands-on approach that perseveres to achieve best results. Proven ability to oversee company operations, manage project roll-out/implementation and site installations. Excellent negotiations and trouble shooting skills that identifies the root of a problem and develops an effective solution. Very strong knowledge on network operations, planning, design, installations and maintenance of Wireless/Wirelines, GPON, xDSL, Wi-Fi, WiMax, IP/MPLS, VOIP, DSLAM, ethernet, IPLC, lease circuits, FTTx, BTS, Microwave, Fiber Optic, Transmission equipment and Cisco products.

SUMMARY OF EXPERIENCE

 

·               Project Management, Support, Supervision, Planning, Network Design and Implementation

·               Oversee Company Sales & Technical Operations that involves microwave installations, fiber optic installations/ testing(Fusion Splicing & OTDR), 2G/3G project roll out, technical implementations and managed services.

·               Fiber Optic Project(OSP/ISP, Site Design, Implementation, Commissioning, Maintenance) around GCC(CCASG Project)

·               Project Implementation, managed staff, prepared work schedules and assigned specific duties to team members & sub-contractors.

·               Supervised & coordinated Huawei E-band fiber splicing and testing.

·               Prepared and handled BOQ, RFI, RFP and RFQ from prospective clients.

·               Managed and maintains harmonious relationship with customers, sub-contractors/local suppliers and vendors.

·               Directed and coordinated organization’s financial budget activities to fund operations, maximize investment and increase efficiency.

·               Surveyed and implemented OSP/ISP FTTx installations to residential and enterprise customers including, planning, fiber pulling, splicing and testing.

·               Conducted On-the-Job Training with clients and local staff concerning Transmission equipment Ericsson/Marconi SDH, Fiber Optics, Keymile(Ascom) multiplexer, Datacom TCP/IP, 3Com switch/router/server, HP desktop computers/printers/server, software installations/upgrades, test equipment operations, AC/DC power rectifiers/UPS and fiber optic fusion splicing, OTDR and Power Meter

·               Handles testing, factory acceptance, certification sign-off, customer support, implementation, commissioning, roll out, and trouble shooting of fixed access network.

·               Handles network operation centre(NOC) for Ericsson GCC(CCASG) Project & maintenance that includes daily operational support, software/hardware configuration management, performance management, and assistance to client staff on day-to-day monitoring and alarm management of transmission equipment, network switches, encryption devices, terminal servers, power rectifiers and UPS.

·               Determine staffing requirements, interview, hire and train new employees.

·               Prepared site documentations, progress report, test report, weekly and monthly report.

 

 

 

 

 

PROJECT TYPESPERSONAL DATA

 

Fiber Optics Project around GCC(CCASG)Technical Qualifications: B.Sc. EE

Set-up and Installation of Transmission EqptIP-PABX Splicecom Course

OSP/ISP Fiber installations(FTTx) for BatelcoSDH (AXD) Course

Set-up and Installation of HSBC Call CentreFiber Optic, Fusion Splicing and OTDR Course

GCC(CCASG) Fiber Optic Military Project    Supervisory and Mgmt. Course

Plan, Install and Alignment of MicrowaveQuality Education Course

Installation of LAN/WAN/ATM/Frame RelayData Communications Course(3Com/Cisco)

Install and Supervise GSM/2G/3G BTS Roll-OutProject Management Course

Assembly of QA/QC DocumentationsNetwork Supervisor Course (Novell)

EMPLOYMENT HISTORY

Wajda International Technology ServicesJan2015to Present

Radiance Communication Solutions- BahrainJune 2011to 30 Dec 2014

Spectra IT – BahrainMar 2010 to May 2011

2Connect W.L.L. – BahrainJan2009to Feb 2010

Al Daaysi Telecom – BahrainDec.2007to Jan 2009

Bahrain Advance Technology – BahrainFeb2006to Dec 2007

Business Communications Services-BahrainJul2005to Jan 2006

L.M. Ericsson – Abu Dhabi/BahrainAug1999   to Jan 2005

HSBC British Bank – DubaiFeb 1998to Jul 1999

Linear Electronics - Bahrain Dec1996to Jan 1998

Reuters Middle East Ltd. – BahrainApr1989to May 1995

Bahrain Telecom Co. (Batelco) - Bahrain Oct1984to Apr 1989

Brown & Root International – BahrainDec       1976    to Sep 1984

 

Wajda International Technology ServicesJan 2015 to Present

Fiber Design Manager

Responsible for the operations & management of the company, project managing and conceptualizing business costing and pricing, handling planning and design of Fiber Optic Network for our local clients/operators, planning/installation/implementation/commissioning of FTTx. Outsourced and deployed manpower to local carrier operator for the operation/maintenance of Sites, preventive maintenance, structured cabling & testing(copper & fiber-FTTx). Prepared sales proposal, planning and network design to local ISP utilizing copper and fiber access.

 

 

Radiance Communications Solution – BahrainJun 2011 to December 2014

Technical Consultant/Operations

Responsible for the sales, operations & management of the company, project managing and conceptualizing business start-up processes spanning requirement analysis, marketing, quality control, costing and pricing, handling planning and design of Fiber Optic Network/Structured cabling for our local clients/operators, planning/installation/commissioning of wireless & microwave equipment to local carriers like Batelco, Zain and Viva. Outsourced and deployed manpower to local carrier operator for the operation/maintenance of Cell Sites, preventive maintenance, structured cabling& testing(copper & fiber-FTTx) and Microwave(Nera,SAF,Huawei,SIAE,NEC) installations. Prepared sales proposal, planning and network design to local ISP utilizing copper and fiber access.

 

Spectra IT – Bahrain            Mar 2010 to May 2011

Technical Director/Operations Manager

Responsible for the company sales, technical operations, design, planning, provisioning, supervision and installations of Wireless Broadband /Microwave equipment(Ethernet and TDM), Wi-Fi, IP CCTV, GSM/3G Cell Sites, Structured Cabling(fiber & copper) for our clients in Bahrain. Supply and maintain two-way Motorola radios to major clients in Bahrain. Prepared proposals, tenders and BOQ, quotations to prospective clients. OSP design, planning and supervision of fiber optic cabling/splicing project at Gov’t Ministries for Security Systems, CCTV(IP Cameras) and Access Control installations around Bahrain.

Handles site survey, planning and design 100Km fiber optic project around Bahrain for Huawei/Viva.

 

 

2Connect WLL – Bahrain        Feb 2009 to Jan 2010

Network Engineering Manager

Responsible to the Senior Operations Manager for the design, planning, implementation, provisioning and review technical proposals of customer job requirements(i.e. fixed access, copper/fiber FTTB). Assisted Account Managers in designing customer solutions to support project proposals. Manage engineering staff, develop new processes for management & design of the IP/MPLS & network, documenting existing records, define and document requirements for new systems, define and implement project plans, sought quotations from different suppliers/vendors for equipment purchase. Project Manager of Local Loop Unbundling(copper & fiber) for Bahrain using Keymile Milegate-DSLAM equipment. Evaluate and propose standard products for company requirements.

 

 

Al Daaysi Telecom – Bahrain        Dec 2007 to Jan 2009

Technical Sales Manager

Handles Technical and Sales operations of the company that offers solution for structured cabling(fiber & copper), Active components(Cisco/3Com), Access Control, CCTV, PABX and Wireless products. Prepared proposals, GSM outside plant tenders, BOQ and quotations to prospective clients. Conducted site surveys and prepared network design for structured cabling(copper & fiber), broadband wireless/microwave for installations. Responsible for the deployment of skilled manpower for the Microwave Project  installations at Jaipur, India. Supervision of Nokia BTS cell sites installations including IBS, rectifiers/Indoor Ultrasite Cabinets/2G&3G antennas/Grounding, Feeder and jumper cables, Microwaves for Nera/NSN/ Flexihopper and Harris Stratex. Designed and sent to fabrication 2G/3G antenna and microwave structural frames for monopole, green field and rooftop tower.

 

Bahrain Advance Technology-Bahrain        Feb 2006 to Dec 2007

Technical Sales Manager/Business Consultant

Handles sales and technical operations of the company. Prepared project proposals and quotation to prospective clients. Conducted site survey and prepared network design for structured cabling(copper & fiber), broadband wireless(pre-wimax) and microwave transmission project to our local clients. Prepared bill of quantity for network structured cabling that includes, UTP cables, fiber optic cables including splicing & testing, Cisco switches and installations cost. Provision of skilled manpower to local PTT(Ericsson/Batelco) for 3G upgrade installations, MTC Vodafone(Zain) Preventive Maintenance of 160 sites, FCCI/Nokia/Nera BTS 2G/3G installations, IBS, Metco-Kuwait Microwave installations for MTC Vodafone projects. Prepared BTS Ultrasite folders for clients final acceptance. OSP Project Management of 24Km fiber optic laying/splicing at Bahrain-Saudi causeway for King Fahd Causeway CCTV and access control installations.

 

Business Communications Services-Bahrain                  July 2005 to Jan 2006

Network Services Engineering Manager

Handles network services activities within the company. Assist with pre-sales activities and prepared project proposals and bids. Respond promptly to customer support requests. Maintain awareness of the current state of the company and client infrastructure through documentation, monitoring tools, vigilance and focus. Responsible for network design, planning, cost estimation and implementation of networking infrastructure for our clients that utilizes fiber optic(FTTB), wireless and copper cables. Assigned to handle the QA/QC and prepared quality control/safety procedures and inspections for the ongoing projects.

 

 

 

L.M. Ericsson – Sweden/UAE/Bah/Omn/Qat/Kwt/KSA Aug 1999 to Jan 2005

Bahrain Project Engineer(Datacom/Transmission), Trainer, O & M Engineer

Handles hardware/software installations, testing, commissioning, OSP/ISP, network operation centre(NOC) & maintenance of GCC(CCASG) Fiber Optic Project. Installations, testing and commissioning of Transmission equipment like Marconi SDH, U-Mux, Encryption Units, Data communications equipment (Switches/Routers/Terminal Servers), Power Rectifier and Network Management System around GCC fiber optic project. Responsible for conducting OJT (On the job training) for our customer in Bahrain Defence Force(BDF) for a period of one year. Prepared customer documentations, obtained sign off, test results and certificates. Spare parts testing, weekly CCASG fiber cable route patrol and test equipment routine calibrations. Install and handles VIP customer for  BTS and RBS implementations/upgrades of Bahrain 550K project.

 

 

HSBC British Bank – Dubai, UAE         Feb 1998 to July 1999

Telecommunications Officer

Running day-to-day Network Operations of Middle East Management covering the whole UAE, Oman, Bahrain, Qatar, Azerbaijan, Jordan, Lebanon, Mauritius and Armenia.

Project implementation, planning, documentation, equipment order, set-up, call control table (call flows), installations, testing and commissioning of HSBC’s First Call Centre in the Middle East. Responsible for Call Centre Telephony equipment logistics like Aspect ACD, IVR and Voice Recorder. Coordinated with PTT’s regarding leased circuit installations, testing and troubleshooting. Provided onsite/offsite support to branches/regions to resolve operations & technical issues. Prepared feasibility study and network diagrams for every project. Performed installations of Multiplexers, Hypercom Frame Relay, modems, Hubs, LAN switches, routers, and AS400-ATM connectivity. Maintains up to date network records/diagrams and prepared weekly and monthly reports.

 

 

Linear Electronics – Bahrain           Dec 1996 to Jan 1998

Operations & Technical Support Manager

Provided Technical support for Bahrain, UAE, and Saudi Arabia. Preparations, installations and maintenance of Micom frame relay, Timeplex multiplexers, various modems, PABX/Key System and OBU/Brokers Dealing room voice boxes. Prepared maintenance proposals and systems upgrade to existing clients. Provided technical assistance to new staff. Prepared project proposals and promoted range of company/partners products to existing and potential clients. Performed onsite/offsite technical support in other GCC countries. Attended seminars and workshops to improve knowledge.

 

Reuter Middle East Ltd – Bahrain         Apr 1989 to May 1995

Technical Manager

Running day-to-day Technical Operations of Bahrain, Qatar, Iran and Yemen. Supervised Engineers and sub-contractors handling Customer Support for Reuters equipment installations and maintenance (hardware, software, data communications, networks, etc). Liaised with various PTT (Batelco, QTEL & TCI) to ensure Telecom Quality Standards are met and Service Level Agreement(SLA) are implemented. Prepared monthly Technical Report for Communications, Field Operations and other related technical issues. Planned and ensured equipment required for installations are made available by doing the right monthly forecast. Prepared budget and control capital expenditures within the department. Built-up and maintained harmonious relationship with clients and ensures that department deliver high quality services. Trained and develop technical staff to support new type of services.

 

Bahrain Telecommunications Company (Batelco)         Oct 1984 to Apr 1989

Senior Technician

Performed duties that involve equipment set-up, installations, maintenance and troubleshooting. Delegated and assigned routine jobs, ensure orderliness, follow-up project installation, pending jobs and maintain spare parts stocks and consumable. Trained and developed subordinates to handle the installation and maintenance of terminal equipment. Supported and coordinated with other areas and suggest new ideas or techniques to improve equipment operating condition. Liaison with Sales Executives and prepared survey report for a new installation. Handled repair and trouble shooting of Reuters equipment up to component level. Set-up and tests leased circuits with Batelco-ISTC in preparation for equipment installations.

 

 

Brown & Root International – Bahrain          Dec 1976 to Sept 1984

QA/QC Documentation Supervisor

Responsible to the QA/QC Manager for the set-up, operation and maintenance of Documentation records system as applied to the Fabrication Yard activities. Details covered include Non-destructive Test reports, Pressure Test records, Paint/Coatings and Visual In-process inspection records. Preparation, audit and monitoring of ongoing work projects, engineering drawings, and weld log register books for both mechanical and structural work. Prepares and assembles QA/QC final inspection records package for submission to clients. Responsible for a Team of four (4) Technical Clerks and one (1) Statistics/Scheduling Engineer.

 

Foreign (countries) Experience

U.K., Hong Kong, Switzerland, Turkey, UAE, Iran, Qatar, Yemen, Bahrain, Kuwait, Oman, KSA, Azerbaijan, Finland and Sweden.

 

Languages : English, Tagalog, Spanish and some Arabic.

 

Other Skills

1. Holder of a valid driving license.

2. Knowledge and hands-on in Personal Computer software and applications like:

MS DOS, Windows (Workgroup, NT, 95/98, ME, 2000, XP, Windows7/8)

MS Office (Excel, PowerPoint, Word and Access), MS Project

Communications Software-Reflection, Mirror, Crosstalk, ProComm Plus

3. Initiative and persistence.

4. Willingness to accept responsibilities for action

5. Ability and willingness to travel.

6. Work autonomously, ability to plan and organize to meet schedule.

 

References

Mr. Ralph Stokle – Technical Director – Linear Electronics Bahrain Tel. No. +97339606544

Mr. P A Lundberg – Training Manager – Ericsson AB