From: route@monster.com
Sent: Friday, September 11, 2015 7:49 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: Outside Plant Engineer
This resume has been forwarded to
you at the request of Monster User xapeix03
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Christopher Leon Jones
czj5033@hotmail.com 711 Briarfield Road
Cell Phone
757/813-6240 Newport News, VA 23605
OBJECTIVETo obtain a job
opportunity that will match the training, acquired knowledge and experience
that I have obtained for the company’s future global success. QUALIFICATIONSUpon initial hire
with Verizon, I have coordinated and managed contractors as well as employees
in the last 10 years. I believe that this job opportunity will match the
training, acquired knowledge and experience that I have obtained to uplift
the company's future global success. I have demonstrated throughout my career
team concepts and ideas that will enhance or improve the opportunity that I
am pursuing. Verizon Communications Inc. FTTP/Core
Sales and Service
Virginia Beach, VA Local Manager-Sales and Marketing
7/5/2014-7/9/2015 § Managed and supervised up to 16 sales and services
representatives for incoming calls from customers in a call center
environment § Lead team month over month in revenue averaging 2-4
million dollars in sales within each month § Observed behaviors from representatives and provided daily
coaching to improve sales skills needed to retain our customers. § Managed retention calls from irate customers by providing
save techniques to assist representatives in keeping our customers Verizon Communications Inc. FTTP-Fiber
Optics Networks
Virginia Beach, VA Local Manager-Customer Operations
7/1/2012-7/5/2014 § Managed and supervised daily customer operations performed
by 21 unionized technicians § Responsible for all aspects of installation and
maintenance job functions pertaining to both OSP facilities and customer
premise work § Responsible for ensuring that all quality and cost
objectives are achieved and customer expectations are exceeded § Conducted daily field inspections, safety inspections, and
quality reviews § Accountable for productivity, absence and customer contact
results for the team while working on special projects assigned
periodically by the Area Manager § Supported activities that provide planning, analysis,
recommendations, work guidance or direction in support of
construction/engineering of inside or outside plant network structures and
facilities. Lead team to be ranked number one team for overall
metrics in Maryland Verizon
Communications Inc. FTTP-Fiber
Optics Networks
Norfolk, VA Supervisor-Dispatch Resource Center
6/1/2010-7/1/2012 §
Supervised dispatch teams for
Central and Eastern Virginia § Maintaining business, residential, medical and chronic
provisioning and maintenance orders §
Assisted and partnered with field
operations to maintain 95% Gross Adds To Build and
helped to maintain productivity and quality objectives § Implemented new processes to improve GATB completions for
Fiber optic installations that assisted the field with reaching a month over
month 94% completion rate. § Managed the Notify-O, AP, and Buried Drop reports in
V-Repair and iVAPP by working closely with different departments to clear
past Fiber Optic installation and maintenance jobs. § Assisted War Room with Pending Past Due Report for Fiber
Optic installations. Verizon Communications Inc. FTTP-Fiber
Optics Networks
Bel Air, MD Local Manager-Customer Operations
5/5/2008-6/1/2010 § Managed and supervised daily customer operations performed
by 23 unionized technicians § Responsible for all aspects of installation and
maintenance job functions pertaining to both OSP facilities and customer
premise work § Responsible for ensuring that all quality and cost
objectives are achieved and customer expectations are exceeded § Conducted daily field inspections, safety inspections, and
quality reviews § Accountable for productivity, absence and customer contact
results for the team while working on special projects assigned
periodically by the Area Manager § Supported activities that provide planning, analysis,
recommendations, work guidance or direction in support of
construction/engineering of inside or outside plant network structures and
facilities § Lead team to be ranked number one team in Maryland Verizon
Communications Inc. FTTP-Fiber
Optics Networks
Arbutus, MD Local Manager-MDU Construction
2/20/2008-5/5/2008 § Responsible for providing business and operational support
for Multi-Dwelling and Multi-Tenant units § Supported the field operations by implementing MDU surveys
to help productivity on installations § Worked closely with Engineering to redline any updates to
mutli-dwelling tenants and units to ensure a timely and productive Fiber
Optic installation. Verizon
Communications Inc. FTTP-Fiber
Optics Networks Temple
Terrace, FL
Local Manager-Resource Management (Call Aheads/Jep Desk) 11/30/2006-2/20/2008 § Coordinated, hired, managed, and trained 20 contractors to
perform call aheads to customers in the Southeastern Region reminding them of
their installation date. § Increased Completion Rate by 25% daily by implementing the
concept of bringing in contractors to proactively make calls to customers. § Coordinated, managed, and conducted daily conference calls
at Jeopardy Desk for 21 unionized associates and contractors to resolve
customer and field technician issues in the Southeastern Region § Built daily reports utilizing specialized charts and
graphs to track trends and behaviors of various issues in efforts to improve
efficiency and results. § Utilized company programs such as iVAPP, V-Repair, IGO,
and COFFEE to research issues in high pressure situations in efforts to
resolve them in a timely manner Verizon Communications Inc. FTTP-Fiber Optics Networks
Sarasota, FL Local Manager-Quality Construction
Coordinator
7/18/2005-11/30/2006 § Inspected and over saw construction of manholes,
environmental vaults, conduit formations and other types of underground
telephone construction built by contractors § Adhered to safety regulations and procedures over
contractors and Verizon employees on established safety practices and
procedures § Observed work in progress to insure that procedures
followed and materials used conformed to work-prints § Inspected closed work orders through a walk through
analysis of deviated work done by contractors to insure quality of Fiber
Optic Network build § Interpreted work-prints and specifications for contractor
and correction deviations from specified construction procedures to insure
compliance § Investigated damages by way of Root Cause Analysis to
determine how big the scope of the damage is, who's at fault, and minimize
customer complaints § Performed special assignments such as County Closeout
Permits and meetings with contractors in field to ensure quality work InfoNXX
Greensboro, NC Customer Service Representative
1/3/2005-6/15/2005 § Received up to 800 inbound calls daily to provide personal
and business contact numbers through various carriers § Improve quality and proficiency in customer service to
reach company goals United Parcel Services Greensboro, NC Pre-Loader
5/3/2004–12/29/2005 § Utilized technological and electrical systems to regulate
the flow of mail products within machinery § § § § Performed operation of various devices to inspect and scan
PAL labels § § § § § § § § § § Employed
analytical and logical thinking to properly distribute and sort boxes
in cages according to diverse components EDUCATION Strayer
University
Owings
Mills, MD
Candidate for M.B.A, Business Administration
GPA: 4.0 Villanova University Technical Certification, Six Sigma Green
Belt
Brandon, FL Certified:
November 2005
GPA: 4.0 North Carolina Agricultural & Technical
State University
Greensboro, NC B.S., Electronics
& Computer
Technology
Graduation date: May
2004
GPA: 3.3 SKILLS/TRAININGMicrosoft Windows,
Microsoft Works, Microsoft Spreadsheet, Microsoft Excel, PROFESSIONALAlpha Phi Alpha Fraternity Incorporated
MEMBERSHIPS
Kappa Kappa Psi
Honorary Band Fraternity
Golden Key National Honor Society
HONORS/AWARDS Golden Key National Honor Society Award
Who’s
Who Among College Students Dean’s
List Human
Relations Community Service Award REFERENCES
Marcus Wynn-Sr Cslt (Process Engineering) 757/465-0949 marcus.t.wynn@verizon.com Jason Holloway-Manager (Dispatch) 757/855-9644 jason.a.holloway@verizon.com Tressa Costen-Manager (Dispatch) 804/572-5297 tressa.j.costen@verizon.com |
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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