SUMMARY

·   Have over 12 years of total experience and Seven plus years of extensive hands-on experience in network engineering, troubleshooting and repair. Designed, installed, configured and maintained routed LAN /WAN/Wireless Networks.

·   Expert for all technical aspects with FTTP and Outside plant network facilities for SFU & MDU design.

·   Project Managed and engineered projects exceeding the cost of $200,000 to $1.5 million

·   Provided budget analysis, labor planning, and coordination of activities between engineering and

                 company executives.

•     Worked as a team member with Network Planning, Central Office, Transmission and Operations to support the growth, replacements and upgrade of telecommunications plant facilities & equipment.

·  Excellent communication skills with the ability to interface at all levels.

Technical SKILLS

Web Protocols:    LAN/WAN, Wireless Network, TCP/IP, VPN

Workstation tools:    MS Excel, Active Directory, MS Outlook

Database Products:    SQL Server 2012/2014, Oracle, MS Access 

Network Devices    :    CISCO: Routers, 3600, Switches, (Catalyst 5000, 5500, 6000, and 8500)

      Juniper ERX 1440, E320

CO Equipment:    Motorola AXS2200 & Alcatel-Lucent 7342 GPON OLT, DWDM

Verizon systems:    iVAPP, BDMS, ICGS, COEP, V-Plan, CCP, Assist                                     

 

PROFESSIONAL EXPERIENCE

Verizon Communication, Irving, TexasSeptember 2012- February 2015

Network Engineer/Capacity Management

·               Analyze and process FIOS Service Order fall-out by state, VZ Region and CO using Verizon provisioning system iVAPP & Capacity Management system

·               Communicate complex technical issues with COEP, CO Technicians,  OSP Engineering and Planning

·               Interface with and have extensive knowledge of Verizon Planning and Engineering organizations using vPLAN in order to resolve regional capacity issues

·                           Forecast CO materials, cost analysis to Network Planning Engineers by holding weekly national calls

·                           Follow network utilization trends via reports using SQL queries for table correction and  forecast future requirements

·               Creates daily report to the field concerning all Fall-out service orders & communicates with the field on held order resolutions

Environment: Windows 7, Microsoft office, iVAPP, VPLAN, BDMS, Assist Ticket System, ICGS, CCP, Motorola AXS2200 & Alcatel-Lucent 7342 GPON OLT

 

Tow Star Inc, Dallas, Texas                                                               October 2009-2012

Network Administrator

Designed client's LAN topology and lead the installation of on-site networking equipment.

Redesign of Internet connectivity infrastructure for meeting bandwidth requirements

Configured, monitored and deployed several wireless technologies into existing network infrastructures.

Installed McAfee virus protection software in all workstations, monitor all updates to current

Installed Windows 7 for OS and upgraded MS office 2010 on all workstations

Documentation of all the work done using Excel and MS word

Accomplishments:

·   Created a User Module which comprises of secure web account creation for all employees

·   Used MS Access to develop a database for monthly review by extracting information from the Towsoft program.

·   Trained current & new dispatch employees on how to successfully use Towsoft program

·   Users were able to share files, print to their network printer

·   Created and maintained all technical standards, documents and practices and managed implementation through support staff.

Environment: Windows Vista, Actiontec Router, MS Access, web based application

 

Verizon Communication, Lewisville, TX                                                 May 2005-April 2009

Network Engineer OSP

·   Responsible for the evaluation of the existing network architecture, its utilization, future market      demands, and expand services levels.

·               Coordinated with all utilities for project design and construction to utilize joint trench.

·               Managed the network planning of the distribution fiber facilities to the customer locations.

·   Developed and designed redlines to implement the necessary network changes, and coordinated

      the completion with construction.

·               Engineered, designed and prepared project prints and updated mapping records

·               Maintained relations and communicated as well as attended pre-construction meetings with city,

       townships and developers to stay abreast of changes, growth, planning and permitting

        Requirements for each serving exchange.

·               Expert for all technical aspects of outside plant facilities and associated work such as cable sizing, cable   counts, cable records and permitting for ROW’s and easements.

·               Maintained fiber splice records, network topography records and fiber mapping and as-builts in corporate inventory systems

·              Worked with Logistic by ordering FTTP equipment such as hubs, ONT & installed on customer’s site.             

Environment: Windows XP Professional, AAIS, iVAPP, BDMS, ICGS, IDDS, V-build, CMS, GIS

       Cisco and Juniper networks, SFU, MDU & MTU markets, Fiber applications, Copper     networks, SONET) Network Management, DLC, DSLAM, xDSL

 

Verizon Business, Irving, TX             March 2001-May 2005

Product Support Specialist

·               Provided quality customer service to Business customers by provisioning domain name, registering

   domain names, and activating accounts into Verizon’s Mail server

·               Handled all customer escalations that came from sales, tech support, billing, and managers.

·               Responsible for consulting, configuration and trouble-shooting issues related to DNS

·               Troubleshoot and resolved mail and web application issues from customers with a 100% success rate.

·               Led sales team in new product rollout, promotions, procedures and contracts.

·               Supported firewall setting inside the Verizon router for web & mail security

·               Multi-tasked and ensured outstanding customer service skills to negotiate priorities call back expectations

in order to exceed clients need

Environment: HTML, FTP, DNS, CGI applications, Provisioning tool, TCP/IP, SMTP, POP3, Windows XP Professional, Radius

 

 

   Education:      Bachelor of Science in Network Communications Management        February 2005