Keith J. Blake

I had 39 years of experience at Verizon with 25 of those years in management.  During that time I supervised many different types of Work Groups with

several different types of Work Functions, made up of both men and women. I have developed Performance/Objective Tracking Systems using Excel, Word and have used Power Point for Presentations in New Methods and Procedures Training. I Became the “SPOC” (Single Point of Contact) for New Technology used in the Verizon FIOS Offices relating to “CORE” type phone services not currently available in the FTTP FIOS Arena. I was responsible for FIOS Equipment Capacity Management  in several FIOS offices located in Baltimore and Harford counties.

Obtain a rewarding position which will allow me to further enhance my customer service skills and draw on my skills acquired as a Manager/Supervisor in Telecommunications for 25 years.

 

Computer Skills

MS Office (Word, PowerPoint, Excel); Windows 7;

FIOS systems used by Verizon including, VPLAN, VBUILD, BDMS, LFACS, Project Management System and other “In House” systems. 

 

Other Skills

§         Positive, self-motivated, enthusiastic.

§         Able to deal with and resolve Employee Conflicts

§         Willing to take on responsibility for work in “uncharted waters”

§         Strong attention to detail.

§         Pleasant interpersonal skills.

§         Capable of scheduling appointments.

§         Strong organizational skills.

§         Ability to multi-task efficiently.

§         Excellent telephone and computer skills.

§         Enjoy working as a team.

§         Ability to relay information accurately to others.

§         Able to listen patiently.

§         Ability to operate a wide range of office technology.

§         Outstanding communication, verbal and written skills.

§         Able to empathize with clients.

§         Trustworthy, flexible and dependable.

Employment Experience- VERIZON, Bell Atlantic & C&P

Responsible for and FTTP (FIOS) Systems Capacity Management at Verizon Communications including Pon Card ,Pon Amp Card , New OLT  Bay, Video Bay and Hub Splitter Installs including the necessary “Turn UP” Pics Cards and any other associated equipment for the FIOS service arena.  I was responsible for expenditures on “Core” type estimates over $50K. I developed several New Tracking Systems (MOPS) while working in Bell Atlantic on the new B.A.R.R.S system (Bell Atlantic Records and Retrieval System) and while in C&P Telephone Company as a System Administrator caring for a 3B UNIX Computer System in the BMET Area located in Woodlawn West District.

I have supervised work groups of up to 16 associates and have been empowered to developed Objective Tracking Tools and new system training aids during my career at Verizon (MOPs). Responsible for 100s of Thousands of Capital Dollars when working as an OSP (Outside Plant Planner and Capacity Management Planner in the BMET area (Baltimore Met Area).  Responsible for the dollar allocations and tracking for all expenditures associated with Estimates for FIOS Central Office Equipment installs including but not limited to OLTS Bays, PON and PON AMP BAYS, FDT Bays, LGX Bays and G6 Router and Bays when required. Also any Outside Plant Construction Projects for Growth and Billable type work for the STATE Roads and sub division work (POTS). This including Estimates for Copper Core Type Work, Fiber Inner Office Cable with new LGX Bays (IOF) and FTTP Central Office Equipment for FIOS.  

 

Current Employment >

Inventory Administrator Associate at the Edgewood Home Depot. Currently responsible for daily inventory maintenance and “Department of the Week” inventory displays and set ups.

 

 

Work History ALL >

 

OSP Planner BMET FMC  Verizon – 2009 – 2011 - RIFed

§          No reports – responsible for growth management and all FIOS Central Office equipment installs in my 10 assigned FTTP FIOS Offices in Baltimore and Harford Counties.  Responsible for capacity management for those FIOs Central offices as well as Splitter Adds in FIOs HUBs that required additional splitter capacity. Worked on Capacity issues associated with the MDU ONTs including capacity management problems for the Motorola MDU ONTs. Responsible for Core Expenditures for Copper type work (CORE ESTIMATE) including new growth (POTs) ,State Roads, IOF and billable Cable Relocations.

 

OSP Planner BMET Engineering  Verizon– 2002-2009 

§         Responsible for Core (COPPER Cable) planning including all cost analysis in the Fredrick F1 Facility Plant for numerous new subdivisions (Copper Customers). I was Also responsible for any and all customer conflicts and resolutions in that Turf.  I was tasked with the responsibility to track all expenditures for any Estimate type expenditures for the BMET District and report the results in  the District  Monthly meetings.

 

 

OSP Planning Engineering -  Estimate Preparation , Verizon 2001- 2002

§         Responsible for “Core Estimates” for new F1 facility planning for this division. Responsible for the tracking and analysis of the thousand of dollars of Capital Expenditures in new growth projects in the BMET area. Responsible for the tracking of expenditures, man hours, equipment cost and over runs for each Estimate.

 

 

OSP Facility Analyst  F2 Plant-  Engineering, Verizon 1998 - 2002

§         Responsible for “Core Estimates” for new F2 facility planning for this division. Responsible for thousand of dollars worth of Capital Expenditures in new F2 facility growth projects in the BMET area. Responsible for the tracking of expenditures, man hours, equipment cost and over expenditures for each Estimate. Responsible for the scheduling and mapping of cable installation for residential and business telephone service, worked with various construction engineers to ensure proper compliance to Bell Atlantic Business plans.

 

Supervisor “Records Access” work group B.A.R.R.S -Engineering Bell Atlantic , 1996 - 1998

§         Responsible for 7 clerks who worked in a new records posting system  a module in the new BAARS (Bell Atlantic Automated Records System). Had to set up new productivity goals and objectives tracking systems for this work (SOP). Each Clerk had an area of “fall out errors” to correct so the data loads were accurate. 

 

 

 

Supervisor “BAARS CMA” Module Implementation – Engineering Bell Atlantic –

          1993  - 1998

§         Responsible for 2 clerks who worked in a new CMA Module (Construction Management Application) in the new B.A.A.R.S (Bell Atlantic Automated Records System). Responsible for training of all outside Construction and Engineering Forces in the new methods and procedures for tracking of Time, Material, and Revisions in this new system (MOPS). Traveled across the state of Maryland, Virginia and West Virginia to all Construction Garage and Engineering Locations to perform this task. Responsible for the development of all training materials and presentations we used (Power Point Presentation and created a Instruction Guide  Hand Out for every attendee). 

 

 

Supervisor “CMC”  - Construction Management Center -Construction C&P Telephone,

1991 - 1998

§          Responsible for 6 clerks who worked in the CMC (Construction Management Center). Responsible for all daily operations of work performed by the Construction Forces including force, load and material issues. Responsible for the monthly inventory of all Construction Cable Yards in  the West District and the daily operations of the 3B – 600 Unix Computer System used to capture and track all Construction work hours in the OS Force System.  Developed and produced several Work/Force Load reports while performing this job function. These reports tracked all work hours and projected “DJB” (Estimated Date Of Job Completion) dates using the all of man hours and material on time data inputs. These reports became the “SOP” for the West District.

 

Supervisor Computer Admin & “CTAP” C&P Telephone- Construction , 1990 - 1991

§          Responsible for 6 clerks who worked with the CMC and Construction Cable Splicer’s when performing Cable Throws and Rewires from old plant to new plant.  I was also responsible for the computer administration of the UNIX 3B 600 Computer System functions included Network Security, New User Installs, Printer Problems and any Maintenance Issues associated with the Network Modems feeding data in from the Outside Construction Garage Locations back to the Towson Center located in East District.

 

Supervisor Construction Cable Splicing Supervisor C&P Telephone , 1986 - 1991

§          Supervised 16 Construction Cable Splicing Technicians. Responsible for 12 wire centers in Baltimore County area one of which was listed as the worse the District for Customer Service Indicators. My job was to correct this situation and elevate this Splicing Crew into a well functioning work group. When I finished my tour, this group and the Essex area was rated one of the highest in service indicators and completed On Time Jobs. I was responsible for all 16 Employees, Trucks, Equipment, Capitol Tools, Materials and Supplies used in the daily operations of a Construction Splicing Crew. 

 

 

Prior to 1986

 

§          I was a Mail and File Clerk (1971- 1972) then became a Residential Telephone Installer (1972-1980) then a Copper Cable Splicing Technician (1980-1986) for C&P Telephone Company of Maryland.

 

Education

Andover High School — Linthicum, MD

High School Diploma, 1971