Summary of qualifications

Work experience

A self-motivated individual with the ability to adapt to a flexible schedule. My customer service skills allow me to handle various situations in a concise and courteous manner. I am a responsible and capable team player with leadership abilities.

Years of experience in positions of increasing responsibility and scope, outstanding communication skills in cable T. V. and telephone service, self-motivated with a commitment to superior performance and service, excellent organizational skills ability to pay close attention to detail.

04/15/2015 - 05/01/2015 EXPERIS / (Contractor) St. Louis, MO.

     Charter Communications(Test Business Analyst)

          Comcast/Time Warner Merger Acquisition.

     Acquisition Was Canceled By Comcast 4/24/2015

         Hands on Daily Operations   

·   Technical Skills: Domain Cable & Telecom (Cisco Set top box), IDEN, CDMA, Content Delivery Network (CDN), Digital Transport Adapter (DTA).

·   Performance Testing for DTA HD Set top boxes using Cisco DNCS and DRACO head-end.

·   Data Entry of Customer's accounts and services. World box, DVR, V.O.D., I.P.T.V., P.P.V., Video streaming.

·   Testing in Lab products and services, STB function, QA, Word documentation of process and procedures. CPE testing

·   DOCSIS, DWDM. Broadband MSO Experience.

·   Status codes, Data Base finding and summarize results.

·   Collaborate with team to understand issues with other departments.

11/22/13 – 08/29/14 Tangerine Global Las Vegas, NV.

  I.P.T.V., Audio Video Installation, Technical Service Support Team  (Contractor)                       

     Hands on Daily Operations

·   Installation & service, Hotel & Hospitality, I.P.T.V., Audio Video Trouble shooting & repair, set-top & remote, ingress riser testing, signal level measurements including cat-5 wiring & installation, transmit levels MER’S, upstream and downstream, Wi-Fi, A.P. Modems, Set-top box. Bar-coding and Excel record data sheets, Call tech support for provisioning.

·   Quality Control, I.P.T.V. picture quality, menu, hotel services, VOD, process of checking out of hotel, ordering room service, flight schedule, convention meeting schedule through interactive services.

·   Head-end, content process via fiber to hotel’s PBX, to node locations throughout the property, Setup node, forward and return, ingress check, setup multiple blunder tongue amps, check signal out of taps.

·   Modems, Daily CMTS report, replace bad or wrong wall DC causing transmit & MER levels issues, or backwards DC causing flapping modem levels, ingress.

·   Bar-tech, check and troubleshoot with spectrum analyzer to see if Bartech is back feeding into system.

·   Support, On call 24/7 Schedule maintenance, outages.

·   Product, CISCO, MEDIA-ROOM, ENSEO, CRESTRON.

06/11/12 – 09/17/13 SUDDENLINK Communications  Lawton, OK

                         Technical Operations Supervisor

     Hands on Daily Operations

·   Installation & service, Commercial & Government on Fort Sill Army Base. As a supervisor, I install & service Internet, routers, access points, Cable TV, this also includes disconnects non-pay & locates. Customer service contact and complaints. 24/7 on standby as a supervisor, Plus in rotation with techs. Always on call for any type of outage forward and return. Monitor Technicians and installer daily work performance. On time service, Meeting deadlines, Order Material & supplies. Amps, Taps, Hard Line cable, Connector’s, RG-6, RG-11, splices, modules, D.C.T. Set –Top Box & Modem installation, C.L.I. ride out and repair. Audit and Q.C work of technicians and contractors, Ride alone with techs. Routing and assigning work load.

·   Construction, Designing, Fiber splicing, Cable placement & lashing, pole dressing, bonding, Strain and cable placement 750, 500, Fiber with snow shoes. Underground placement in manholes, trenching, Drop bury, Activations of equipment and placement. 

·   Monthly Maintenance, Power supply, end of line checks, Head-end monthly channel checks, Level adjustments trunk Bridger line extender.

Distribution unity gain setup two way return.

             Head-end, Proof & Performance, Channels maybe tiling due to signal

           Issue with the feed or low signal, upgrade wiring the head-end, I.R.D.

           authorization, Network streaming SEM element manager, Hits, PPV,                      

             QAM, MER, BER checked. EAS alert log up to date. Restore assigned

           authorize channels. Cherry Picker streaming video, QAM assigned and

            turned up on APEX. Dish Alignment L.N.B replacement.

Feed change from channel provider, HD and standard receivers, Overnight maintenance, I P addressable access. Dish Alignment.

·   Monthly Safety meeting. Driving & Safety, placement of safety cones, Training of technicians, Vehicle inspection, meter training, Manhole certification. Bucket truck safety and certification, Ladder & pole climbing certification. Tool inspection, Meeting on system issues.

·   Counseling. Disciplinary actions, Termination, Attendance, Timesheets, Evaluations, Accommodations.  

04/04/2008 – 11/29/2011 Comcast Cable  Gallup, NM

                         Technical Supervisor

·   Daily Field Operations,

·   Reports Mind-shares, On-TRAC, QC, Customer Service

·   CSG, STB & Software, Warehouse assistance

·   COMM-Tech Score Card, Safety Meetings

·   Tech Ride-alone, Tech Training, Monthly

·   Head-end Freq.’s Checks, Construction Walk-outs

·   Truck inspections, Weekly Timesheets

·   Assist with Service Calls and Disconnects when shorthanded

·   Repair with CLI, 24/7 on call

·   Assist in the warehouse DCT' issues,

·   Currently going through upgrading the system

·   Meter training, Ladder Safety and inspections.

·   Head-end, Big Band media streaming IP

·   Media-room IPTV, Apex.

·   Motorola SEMS IP streaming video setup

09/2005 – 12/2007   VERIZON FIOS TV FTTP    Pomona, CA

VERIZON, Fiber to the Premise. VHO-3Network Engineer Pomona, CA

This team player is Instructed by lead VHO Engineer with all aspect of operations, to maintain daily. Monitor system at VHO-3 24/7, Procedures set by VERIZON are performed with the highest quality of industry standards. Training courses and testing required by VERIZON.

      My Duty‘s & responsibility’s as Video Network Engineer Experience listed.

·               Responsible for Proof of performance testing required by FCC.

·               NOC & Head-End Environment, Daily checks and reports of IPTV, VOD, IPG, Miranda.

·               Analyze STB Diagnostics to help resolve issues.

·               Troubleshoot RF related issues QAM, QPSK, DEMOD’S, NC-1500,

      OM-1000.

·               Support and replacement of Sea Change VOD hard drives.

·               Support Mpeg video issues analyze Miranda alarms such as Video stream and Audio streaming issues.

·               Media configuration of equipment such as, Scientific Atlanta, Motorola. IRD Monitoring equipment of redundancy such as MEDIAROOM IPTV, Motorola SEMS Streaming IP, TMX, DENSITE, Probes, PESA Router switch, N-Vision Router, MBT-5000, IPG STREAMING.

·               Responsible for installation maintenance of equipment. encryption, Video compression, NTSC, BASEBAND, patch bays

·               Schedule SAR and MOP, Contact VNMC or NOC on issues related to Miranda,

·               Troubleshooting and rebooting GSM servers 17,18,22, SHE 1, SHE 2,

·               Support Sonic Ring O.C 192 10-Gig Pipe, Failovers GIGE 1 & 2

·               Monitor Miranda board consist of SEM’S, OM 1000, N-Vision ASI, SDI, Router, Life-net.

·               Troubleshooting and configure loss of Streams monitor by TRIVENI.

·               Troubleshooting tool Motorola SEM’S Element Manager. MPEG 2, 4.

      Responsible for installation maintenance, equipment allocation such as,

      N-Vision Router, RARATAN, KVM, K2 KALIEIDO, , Sea Change,

      EVERTZ TERAYON, CP 7600, CP7585, Miranda  ,

      Scientific Atlanta, Motorola , TMX, V8, HDD 1100, Combiners,

      Cisco Systems, Encoders, General Instrument, C8ML Modulators/

      Demodulators.

·               Routing & Cabling, RJ-45, RJ-11, CAT-5.

·               EMS Configuration, VOD, Ad insertion, Assign IP address to Equipment.

·               Conduct scheduled maintenance, QAM RF level checks, fiber optics, for Proof of performance testing required by FCC, IPTV configuration network.

·               Troubleshoot RF related system issues.

·               Extensive TCP/IP Networking.

This system is redundant guarantee to provide the finest quality of analog and digital signal to their customers  

08/2004 – 09/2005    Bright House Networks     Bakersfield, CA

Engineering Department, Head-end Technician II,

      Maintain daily operations, monitoring 24 hr stand by bi weekly.

      Currently I am responsible for and support in troubleshooting.

·               One Master Head-end, Six Hubs Site.

·               Support and Replacement of equipment and authorization from provider. Change equipment and configuration of equipment such as Motorola and Scientific Atlanta.

·               Monitor down stream & up stream. Maintain R.F. Levels leaving head-end.

·               Configure change Transponder and feed. DSR 4500X, 4400X, 4402X, SE-1000, 4520X, Scientific Atlanta MQAM & Motorola Modulator D9477-1, QAM Mod D9476, QPSK, D-Mod D9492, General Instrument IRT 2000, and DSR-1500 DIGI-cipher.

·               Support & Configure Big Band BMR-100, TERAYON CP 7585, CP 7000, DM 6400. Standard Communications up-converter TV Modulator TVM 1000, TVM 450, H.P Analyzer 8591, IRD Video cipher. IPITEK, Synchronous.

·               Configuration & Installation of Weather channel and TV Guide equipment. Video stream MPEG 2, 4. MUXING.

·               Extensive TCP/IP Networking.

·               Support & Trouble VOD equipment provided by Sea Change. Configuration of Equipment. Analog, Digital, HD, Feed. Monitor down stream & up stream. Maintain R.F. Levels leaving head-end.

·               Equipment support R.F. Meter Wave-Tech, H.P. Analyzer, WM-90, and Multi-meter.

·               Proof of performance testing required by FCC.

·               Routing & Cabling, Telephony, RJ-45, RJ-11, CAT-5  

10/2003 – 08/2004    Media-com Communications    Kincaid, IL

Technical Operations Supervisor. Supervisor Experience listed

       My responsibility as Technical Supervisor:

·               Scheduling of work and supervise assigned personal.

·               Assist manager with Training of technicians and other personnel.

·               Perform routine quality control inspections work performed by technical staff.

·               Hire, Training technical staff of maintaining outside plant.

·               Routing & Cabling, RJ-11, RJ-45, CAT-5

·               Service and repair issues of two way system outages of forward and return.

·               Evaluation of staff. Adhere to Local, Federal regulations and communications policies.

·               Ability to use personal computer software Applications, word processing, spreadsheet, excel, power point. Monthly service reports.

·               Maintain & clean stand alone Hub-site in rural areas.

·               Customer Service Training, Product knowledge of equipment, Meter training

·               Monthly Service tech meetings, Truck & Safety inspections.

·               Pole Climbing, Ladder Safety.

·               STB Non Responders monthly reports.

·               Ride along tech evaluation on troubleshooting service calls.

·               Monthly End of line checks.

·               Activation of New Build’s, Nodes, MDU’S

·               As a Supervisor, on call 24/7 7Days a week.

·               Change and configure equipment, Motorola DSR 400, Scientific Atlanta, Standard Communications, Nexus Encoder, Synchronous, IPITEK, Nexus IRD 2000, Sea Change for VOD, Monroe Switcher SYDEX, TERAYON, DM 7000, 6400, Big Band, MQAM, QPSK, QAM Modulators, S.A. Power Vu, Ensure timely completion of all service and proper notification procedures for delays in service. Company property used by employees is properly maintained.

04/99 – 07/2003      ALTRIO Communications    Los Angeles, CA

Advance Technician, Head-end Technician, Network

Technician.

First, Advance Lead Technician at ALTRIO. Monitor system at

Network operation center (N.O.C.). System testing, VITS, setup aqua.

Check, light levels forward and return careers. Monitor power supply

Node Transponders, Modem failure, QAM levels. Replace or repair faulty equipment, in Head-end. L.N.B. replacement due to digital tiling, Placement of

Parabolic, U.H.F. Antenna’s. Responsible for many projects on a daily

Basis. Meters, Venders, System Prints, Technical Training Class,

Customer Service, 24 HR Stand by, Supervise a team of technicians

For C.L.I. and ingress.

Education

1973 – 1977              Morgan Park High School            Chicago IL,

   High School: Diploma

6/77 – 8/77                Moraine Valley College                 Worth IL,

   Certification: Communications

Objective

Certifications

To further my career in Broadband telecommunications.

2000        N. C. T. I. – Fiber Optic Technician                                 Certificate

2000         N. C. T. I. – System Technician Course                         Certificate

2000         N. C. T. I. – Service Technician Course                         Certificate

1998         AMPHENOL Broadband Connectors                             Certificate

1997         N. C. T. I. – Installer – Technician Course                     Certificate

1997         N. C. T. I. – Installer – Course                                        Certificate

1997         G. T. E. Pole Climbing & Ladder Course                        Certificate

1992         Cablevision Industries – Technical 10.000 Club            Certificate

1992         Cablevision Industries – Field Service Team                  Recognition

1991          Cablevision Industries – Field Service Team                 Recognition

1990          Cablevision Industries – Techniques Skills Program     Recognition

1988          Scientific Atlantic – Distribution System Training           Certificate

1986          Hinkle’s & McCoy Cable TV Training                             Certificate

1986          Cable Television Auditor                                                Certificate

Training

Certificate, Employee Skills Institute, Pole Climbing, Tool usage, Routing Easements Color coding, line tracing, Connectors, Audit, Lock box.