OLIN DODD

428 Parkdale Dr

Spartanburg, SC 29302

(864) 308-7110

o_dodd@yahoo.com

             

 

September 2011 – May 2015   Fountain Buildings          Spartanburg, SC

Manager Retail Sales Office / Operations

Ø      Managed onsite building and rent to own program including collections and retail sales.

Ø      Maintained minimum average of 55,000 + in collections monthly with strong customer relationship management skills.

Ø      Interacted with multiple building distributors on a day to day basis including 50 Lowe’s Home Improvement Stores located in both North and South Carolina maintaining quality assurance along with customer satisfaction.

Ø      Managed onsite Buy Here Pay Here auto sales and collections.

 

 

June 2010 – September 2011  Aaron’s Sales & Leasing  Spartanburg, SC

Manager Trainee

Ø      Accounting Department – Collections

Ø      Merchandise Sales and Leasing

 

March 2007 – Dec 2008             TCS Communications Inc.            Tampa, FL

Underground Construction Supervisor

Ø      Managed all sub-contractor companies in appointed region installing fiber to the premises (FTTP) for overlay, MDU, and MTU construction on Verizon’s FIOS project.

Ø      Responsibilities included interpreting blueprints and permits, inspecting contract laborers work and insuring each work order is built according to Verizon specifications guidelines.

Ø                                                        Inspected and signed off on all production footage (approx. 6000 to 9000 feet per day).

Ø      Coordinated projects with all municipalities and county entities from layout of project to completion and restoration.

Ø                                                        Completed each project by Verizon’s completion date.

 

March 2006 – Feb 2007 Lightning Aluminum Inc.           Tampa, FL

Construction Supervisor

Ø      Supervised sub- contractors and the construction of pool enclosures in the Hillsborough, Pasco, Pinellas, and Manatee counties.

Ø      Met with customers and pool project managers to ensure all contracts were   completed in a timely manner and performed quality control inspections of each job ensuring engineering specifications were followed.

 

Jan 2002 – Sep 2005 Jericho Cable/ Sprint Contractor    Roxboro, NC

Supervisor/Foreman

Ø      Supervised the installation and cutting over new 3-12 pair phone cable to residential & business locations

Ø      Supervised direct reports locating existing main phone cable, fiber optic lines, residential & business phone cables with constant interface with all other main utilities ensuring no down time occurs.

Ø      Worked closely with Sprint Supervisors, central office, & field technicians maintaining quality and ensuring customer satisfaction for both internal & external customers.

Ø      Maintained and kept strict records of all equipment for proper maintenance.

Ø                                                                    Trained all new employees.

 

 

 

 

Oct 1999 – Oct 2001 Madison River Communications          Mebane, NC

Network Operations Center Manager

Ø      Managed two Network Operation Centers ( 16 direct reports) located in Peoria, Illinois and Mebane, North Carolina.

Ø                                                                 Constant exposure & interface with CLEC customers and outside LEC’s (Bell South, Verizon, Sprint, Ameritech, South Western Bell).

Ø                                                        Maintained scheduling, tracking and verifying all maintenance & upgrades throughout entire network (DMS-500, ATM Switch/Passport, OC12/48, edge devices @ customer premise & all servers/routers).

Ø                                                     Maintained very low ETTR (estimated time to restore) of trouble tickets daily.

Ø                                                        Responsible for any outside dispatch if needed for resolution.

Ø                                                        Constant interface with all in house departments during day to day operations.

Ø                                                                    Maintained & implemented new procedural documentation as needed.

Ø                                                                    Maintained training to all new and existing NOC analysts.

Network Operations Center Supervisor

Ø                                                                    Managed the installation and training of Harris Network

Management & TBS to NOC staff.

Ø                                                        Surveillance of entire network: Illinois, Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, and North Carolina.

Ø                                                        Responsible for identifying any network or customer outages and dispatching appropriate personnel if needed.

Ø                                                                    Set up teleconference bridges with outside LECs for head to head testing.

Ø                                                                    Managed the remote diagnostics & upgrades to edge devices on customer premise.

Ø                                                        Trained in TBS trouble management ticketing system.

 

May 1997 – Oct 1999      Nortel Networks                                 R.T.P., NC

Systems Technician

Ø                                                                    Responsible for the reliability, integrity, and performance of

telecommunications equipment (DMS-100) by troubleshooting and repairing any operation defects found in equipment ensuring 100% successful operation before reaching customer.

Ø                                                                    Worked closely with the Design Engineering department in searching, troubleshooting, and testing for flaws in the upgrades and new product design.

Ø                                                                    DMS-100 experience includes: DSNE (Double Shelf Network) , LCE

(Line Concentrating Equipment) , OPAC (Outside Plant Access Cabinet) ,    RLCM (Remote Line Concentrated Module) , DTC (Digital Trunk Controller) and  SONET Remotes. Star Remote products including Star Hub Modules & RLDs (Remote Line Drawer).

 

 

`Education:

ITT Technical Institute         May 1996                                                      Ft. Wayne, IN

Bachelor of Applied Science Degree in Automated Manufacturing Technology                               

 

 

ITT Technical Institute           May 1994                                        Greenville, SC

Associate of Applied Sciences Degree in Electronic Engineering

References available upon request