Eric D. Taylor
(215) 868-9045
Philadelphia, Pa 19150
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SUMMARY
Senior Analyst Project Management and Engineering Professional with an “Outside of the box
mentality”. Direct working relationship with Network Planning, Customer Network Engineering (CNE),
Wholesale, Cell site Intergration, and Retail sales channels. Develops facility solutions for FIOS, ISDN,
ADSL, DSn, Ocn and POTS service requests. Manager of the complete life cycle of straight-forward to
moderately complex projects, including approval, sales, planning, execution and closeout to ensure
planned results are achieved on time and within budget. Always demonstrating a customer driven attitude
with an excellent knowledge of products and services. Areas of strength include:
Resource planning • Analytical thinking • Team building • Project planning
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PROFESSIONAL EXPERIENCE
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VERIZON COMMUNICATIONS, INC., Philadelphia, PA
1997 – Present
Senior Engineering Analyst/Project Management, 2007 - Present
Develop project plans and schedules to coordinate fiber build process with Regional Operations and Engineering
personnel to ensure project requirements meet the customer’s expectations and due date. Performed
the coordination and planning of the fiber optic-based FIOS infrastructure. Managed the
installation process in residential and corporate multi-dwelling units along with new construction communities.
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Developed and headed the FIOS Termination and Equipment Reclamation Project which saved over
$2M in unused equipment.
Provided technical and or analytical support to one or more business organizations involved in the
FIOS installation process which enabled a superior customer installation experience.
• Managed project team over engineering and construction organizations to ensure successful completion.
2012
Verizon Ovation Awards Winner for the development and direction for MC-ONT project that
provided over $1M in savings for new installation projects.
• Supported franchise negotiation, network operation, finance, system integration and legal teams.
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Engineer-Fiber to the Premise Design, Outside Plant Engineering, 2004 – 2007
Project managed FIOS build of apartment and town home communities (MDUs) as well as the development
of new routes from Central Offices to designated areas chosen for FTTP Service.
• Performed facility layouts for brand new developments and communities ensuring Construction and
Installation teams had clear and concise pathway routes.
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• Designed access of the FIOS fiber network through path creation processes and subsequent network
design.
• Drafted and designed all assignments in ICGS from the ground up.
• Cell site Decommission
• Fiber to cell site design
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Cell site Integration and Optimization
• Performed cost effective procedures in the rollout of the fiber network while adhering to budget considerations
saving the company over $1M over a three year rollout period.
Directed “Customer Experience Lead” for the deployment of FIOS Service, representing total combined
top line-revenue of $3B.
eric.t929@gmail.com
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Eric Taylor (215) 868-9045
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Design Engineer, 2002-2004
Produced detailed work prints and pricing to construction in response to network growth. Processed plant
rehabilitation requests to improve network conditions while staying within budget and satisfying state and
local guidelines.
• Analyzed reports, selected the appropriate solution and ordered necessary equipment to fill service
needs.
• Managed relationships with construction counterparts and ascertain suitable solutions when encountering
facilities management problems in the network.
Project managed work orders to a timely resolution to meet customer requirements.
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Specialist-SPOC, 2000-2002
Directed the fault resolution process on DSO service orders that were not completed or had installation
errors. Provided assistance to technicians to maintain accuracy in fiber databases which included LFACs,
Live Wire, Records Access, AARDWOLF, and ICGS.
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• Verified existing facilities for new service, which include but not limited to ISDN and ADSL.
EDUCATION / PROFESSIONAL DEVELOPMENT
Bachelor Studies in Communications, Beaver College, Glenside, PA
Advanced Master Certification in Project Management, Villanova University-Villanova, PA, 2007-2009
Executive Certification in Negotiation, University of Notre Dame-Notre Dame, IN, 2010
TECHNICAL SKILLS
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Microsoft Project Certified
Proficient in Microsoft Office programs: Word, Power Point, Excel
Exposure to internal operating systems include: BDMS, VSS, IVAPP, WFA, TIRKS, COEP and CoFEE
HONORS/ AWARDS/ AFFILIATIONS
Selected as 2011 Focus Group participant focusing on movement & direction of MDU’s in 2011 and 2012
Member of Verizon’s External Affairs Committee which represents Verizon at community events and provides
scholarships and sponsorships to children
Board member of D.R.I.V.E. (Dedication, Resilience, Intelligence, Vision, Education)
Assistant Football Coach at LaSalle College High School 2009-2013
Assistant Football Coach at Germantown Academy 2014
Member of Maxwell Football Club
Certified member of USA Football
Interfaced with all aspects of the service order process to resolve engineering issues that may be
preventing customers from receiving their service in a timely fashion.
Provided service to new single home construction.