WORK EXPERIENCE

MDU Engineer February 2014-June-2014 Google Project Austin, TX  Perform site survey of Multi-Dwelling Units. Using cable engineering guidelines,  policy directives & planning documents, the demarcation, distribution topography. Provide  high level and detail level schematics (Design in CAD based format,) fiber cable Coordinate Fiber path creation and Review MDU, MTU designs to ensure all Google ISP and OSP specifications are being met. Assist in outside plant fiber design aerial, buried and underground. Create; coordinate and material’s with Google Supply Chain. Manage the data entry and coordination between Google Fiber OSP FMS team and Contractors for as-built site packages. Assist with supplier performance and participate in supplier selection. Supervisor Testers June 2013-Novenmber 2013 Flextronics, Ft worth, TX Job Summary  Supervisor personnel, activities of production department s in processing materials or manufacturing products in industrial establishment,  of production methods, processes, machines equipment ,facilitates layout, and production capacities of each department. Reviews production orders or schedules to ascertain product data, products scheduled delivery dates in order to plan department operations. Plans production operations, establishing priorities & sequences for manufacturing products, utilizing knowledge of production processes as well as methods, machine equipment capabilities. Prepares operational schedules as well as coordinates manufacturing activities to make sure production quality.

Telecommunications Trainer

August 2012-June 2013 TSI, Dallas, TX

Job Summary

Responsibilities include training  field  technicians installations. In addition, training technicians billing and customer care procedures, computer based simulation. Prepares lesson plans and updates technical training course materials as required.

Advanced Tech Support

August 2012-December 2012 Sprint Telecom, Ft Worth, TX

Analyzes both routine and non-routine problems with wireless equipment, software, applications and network performance to identify problems and root cause in order to recommend corrective actions.

Interst Telecom                                                                                                                                            

August 2011- January 2012 Operation Manager Roanoke, TX                                                                                   

Job Summary: Manages all aspects of small to moderate scale technology project(s) Responsible for both stragic directions for day-day management of field operations. Responsibilities include customer service,planning, coordinating and organizing a cross-functional teams responsibilities.
Performed personnel activities (hiring, performance appraisals, terminations, etc.). Developed individual and departmental training plans, ensured all personnel met company criteria
Maintaing and developing project or staffing budgets and expenses.
June 2001 -July 2010 Verizon | Dallas, TX

Supervisor– Operation -Installation & Maintenance                     

Job Summary: Provided project oversight for Dallas/Ft Worth, TX, and Ft Ord CA, solutions in the MDU premise based high speed internet sservices for installation, maintenance, and construction and logistics of (DSL) (FIOS).

Improved safety of work group, resulting in 4 years with zero safety incidents.

Exceeded target from 2% - 12%  responding to/resolving internal and external service requests; reduced   cycle time included provisioning, maintenance facilities assignment, and operations, as well as administration and management of associated network operating systems complete action plan to ensure monthly metrics.

Delivered training to all personnel; held monthly informational meetings ability to work effectively and       contribute in a process-driven environment technical support, work order status.

Implemented customer relations management techniques, concentrating on meeting customer and vendor expectations; exceeded customer satisfaction objectives by 31%. Led cross functional teams to complete projects within allotted timeline and budget metrics.Workforce function include dispatching ,routing of work track key-performance trends within workforce management,

Responsible network MOPs throughout the DFW metro area: (DPOC) upgrading T1, Fiber and DS1/3 circuits, various networks switches, DSLAM, wireless access points, operating systems and applications. Managed all fleet operations performance and budget metrics: Develop and implement strategy Develop and manage budgets, ensured overtime -3% of yearly budget; achieved -5% "no access" rate; maintained 2% trouble calls per month.

Colo.com | McLean, VA

October  2000 – June 2001 Project Network Operations Technician III

Job Summary: Managed services 24x7 to provide space, power, cooling, and on-site services to clients that have established disaster avoidance and recovery methods and practices;

Liaison for internal and external customers to activate Virginia regional communications services within its Neutral Optic Center:
Tested and Turned-up circuits for installation of T1, DACS, DS3, OC-3, OC-12 and 48

Ensured Investigation, resolution and closure of trouble tickets associated with the installation, maintenance, and construction of network elements within a center environment.

Atlantic Coast Airlines | Herndon, VA

October 1999 - October 2000 Logistics Supervisor

Job Summary: Maintance Control, Material Services, Purchasing and Logistics system resources include: Level of Repair Analysis Accountable for database management, inventory control, and high level problem solving for regional airline carrier.

Managed Stock Clerks/Purchasing representatives whose responsibilities accuracy of customer orders and tracking invoices and parts.  
Northwest Airlines | Minneapolis, MN

June 1992 - June 1999 Logistics Equipment Supervisor

Job Summary: Managed all logistical aspects of critical airline parts inventory and cargo impacting international shipping and receiveing. airports.

EDUCATION

A.S., Technical Communications Panhandle State College, Goodwell, OK       August 1986A.S.

Networking, Devry University, Irving, TX                                                                            December, 2015 B.S                                                               

Project Management Certification, Villanova University, |St Augustine, PA             January 2015 

 

 

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