Angelo Carpino

Objective

To secure a position within an organization where I can utilize my operations management skills to the fullest, while enhancing the company’s productivity and reputation.

 

RJE Telecom, Brewster, New York

Project Manager

                                                                                                                                            2/2013-6/2013             

              Responsible for managing the engineering and construction of a large scale FTTP / MDU build out in Portland Maine, and Albany, New York.

 

WVT Communications, Warwick, New York                                                                                                                11/2011–11/2012

Director of Operations and Chief Operating Officer

 

Chief Operating Officer responsible for all aspects of daily operations and major projects within a publically traded phone company.

 

§          Led all operations and engineering of Inside/Outside Plant Technicians and IP Networks team.

§          Reported directly to the CEO and regularly interacted with the Board of Directors.

§          Developed and managed an operating budget of $2.6 million.

§          Developed and implemented a major broadband deployment project enabling WVT to increase bandwidth speeds to its subscriber base by an average of 20Mbps.  Project successfully completed under budget and ahead of schedule.

§          Developed a strategic business plan to replace a legacy TDM-based Class-5 phone switch with a full-scale soft switch.

§          Successfully negotiated favorable terms regarding numerous labor relations issues within WVT’s unionized workforce.

§          Reduced operating expenses by renegotiating several large-scale maintenance contracts.

§          Supervised emergency restoration efforts during significant service outages.

§          Conducted employee performance evaluations and developed personal improvement plans.

§          Worked with the FCC and NY PSC to resolve carrier relations issues.

§          Developed an operational disaster recovery plan.

 

WVT Communications, Warwick, New York                                                                                                                12/2009–11/2011

Director – Business Operations             

                                         

§          Responsible for overseeing the implementation and support of hosted VoIP products in CLEC markets spanning Syracuse, NY to Philadelphia, PA.

§          Increased revenues by implementing new operating procedures that eliminated inefficiencies therefore reducing time to installation and repair by 50 percent.

§          Hired and developed a new team of employees to support operations in Syracuse, NY.

§          Developed departmental capital and expense budgets.

§          Conducted annual employee performance evaluations.

§          Attained SOX regulatory compliance in WVT’s Syracuse division.

§          Implemented 24-hour coverage to accommodate customer needs and also to meet contractual SLA requirements.

§          Attended numerous management and leadership seminars.

 

WVT Communications, Warwick, New York                                                                                                                10/2008–12/2009

Manager – Business Operations

 

§          Responsible for supervising the installation and support of all business class PBX, DSL, VoIP, and FTTx products.

§          Completed large backlog of new installations in a timely manner.

§          Developed and implemented a successful cross-training program enhancing the skill sets of WVT’s technicians.

§          Worked closely with the engineering and marketing teams on several successful product launches.

 

WVT Communications, Warwick, New York                                                                                                                     5/2005–10/2008

Business Communications Technician

 

WVT Communications, Warwick, New York                                                                                                                3/2001–5/2005

Residential Installation and Repair Technician

 

WVT Communications, Warwick, New York                                                                                                                2/1999–3/2001

Lineman

 

Prior Experience

United States Navy, Honorably Discharged

Veteran.

 

IBEW 503 Local President             

Education

2011 Graduate of Leadership Orange

CDL Class A License

Pole Climbing Certification

Warwick Valley High School 1988

References

Both professional and personal references available upon request