Ms. Robin (Richardson) Koury

Columbia, Missouri

Home: 573-443-1822

Cell: (412) 208-5669

E-Mail: rjkrobrich@aol.com

Linked in: http://linkd.in/TDVu7i

 

Recent Professional Achievements

An outgoing, enthusiastic, seasoned results-oriented engineering professional, consistently surpassing objectives within Verizon Global Wholesale and Enterprise Solutions Sales organizations.  Major areas of focus have been Optical Customer Network Engineering (OCNE) and management of the Post Sale Optical, Wavelength, Sonet and Ethernet Hi Cap services Coast to Coast. This includes all major carrier cell sites and tower implementations.

 

o Exceeding Performance for the last 2 years in the OCNE organization. Achieved exceeding performance by completing over 1,000 cases that will contribute over $112 Million in revenue over a 5 year period.

o 2011 EOY revenue results for OCNE were $5.6 Million based on timely completion of contracts for special construction billing.

o 2012 EOY revenue projections are predicted to be $7.2 Million based on thorough processing of all assigned customer contracts.

o To achieve high revenue results, worked in conjunction with Tellabs, Cisco, Fujitsu and AT&T on optical transport configuration tools.

 

To meet and exceed corporate sales and revenue goals for the OCNE group, I established innovative participation procedures with internal organizations allowing me to provide all wholesale and retail (enterprise) project notifications and network elements within customer and corporate goals.

 

As a part of a corporate Six Sigma initiative, I participated on budget, audit and 10G Ethernet interval reduction times for customer service orders, committees to update multiple forms and procedures for Post Sales Implementations. Displayed exceptional leadership as well as team collaboration /communication in order to identify opportunities, trends, issues, and challenges with the OCNE organization.  Primary focus and drive has always been to maximize monthly and annual revenue.

 

Windows 7 Professional, Microsoft 2010 and all office products, People soft, Oracle, Field Glass time reporting system, Outlook 2010, trialed a teleconferencing site Links, Share point, IBM Lotus Notes, all CBS/CNE, Request net & financial Verizon databases and links, Davinci, v build, v impact, Xerox Multifunction printer, HP Laptop Compaq 6910p

Verizon / Bell companies  Summary in Network Engineering

 

Professional Experience

 

Charter Communications / Envision

2014                         Columbia, Mo.

Contractor / temp position on Tech Sales Support team Charter Communications tech center.  Analogue to Digital cable upgrade, telephone and internet services conversion for spring 2014. Worked in web based  ACSR, associate customer service resource, CSG provisioning and CCAD; Command Control administrative distribution of service requests. 

 

 

Verizon: (contractor from AMPCUS INC,) Optical Customer Network Engineer (OCNE)/Optical Network Solutions Engineer (ONSE)

 

2010 to 2012   Pittsburgh, Pa.

Post Sale coordinator for Optical / Wavelength and Sonet / Ethernet solutions for Wholesale and Retail (Enterprise) business customers. Responsibilities include processing customer signed contracts by using e mail notifications, attaching templates for customer optical network designs, forms; excel spreadsheets and other files needed for the implementation of the services to begin.  Participated in internal kickoff calls with diverse Verizon implementation   teams to launch customers requested services and track implementation to completion. Upon completion, moved and implemented service to post- sales support for auto-generated billing/ revenue.  Processed non- recoverable costs, based on installations that were canceled and forwarded for auto-generated billing.   Coordinated efforts regarding customer escalations, thru Directors and diverse teams to provide quality customer service in a timely manner.

 

 

Verizon: (contractor from Communications Consulting Services and Mountain Limited, Inc.)

Verizon Fiber to The Premise (FTTP) Budget Specialist

 

2006 thru 2009     Pittsburgh, Pa.

Created and managed over 2 dozen financial reports in the WPA / CPA area in Outside Plant, construction and Fiber Optic design turfs for the launch of the new FIOS program. Worked with outside plant engineering, construction and Fiber Optic designs, as well as a newly created organization called FTTP Broadband Assurance group for Capital Management. Focus was a balanced  monthly budget of over $8 Million/ $96 Million annually. Multiple financial databases were used to track and analyze engineering and construction material spent, as well as the cost per premises to install the new FIOS units.  Major focus of this position was the balancing of capital budgets.

 

1985 thru 1986    Chadds Ford, PA  

 

Bell of Pa.      Assistant Manager Outside Plant Facilities Engineering (OSPE)

OSPE responsible for 2 fastest growing feeder routes in West Chester wire centers, eastern Pa. Budget of $16 Million designed fiber optic systems, rehabilitated and upgraded rural, residential, and city areas. Submitted estimate work for over $100k build, as well as routine, facility relief, new plant and electronic job planning. Coordinated efforts between internal department’s construction, maintenance, and customer assignment centers. Held to low complaint standards by successful on time and under budget installations.  Received outstanding rating and offered 2 line Manager positions in engineering dept. and in Reading, Pa.

 

1980 thru 1984  Dallas, Tx

 

Southwestern Bell Telephone Co. (SWBT)     Outside Plant Distribution Services Engineer  

First level management engineer for rural and downtown Dallas, Tx. Submitted both estimate projects for $100k and over and routine work in 2 fast growing wire centers, worked on wire center cutover for Las Colinas city, fiber optic projects, rehabilitation of plant both outside, underground and high rise construction.  Coordinated efforts between internal departments to provide outstanding customer service, this included, maintenance, construction, customer assignment centers.  Successfully worked with (SWBT) upper level management and city officials, in the fiber optic and buried plant design of Las Colinas.

 

1979 thru 1979  St. Louis, Mo 

 

Management Trainee Outside Plant Distribution Engineering- Certificate in Telephony

Northern Telecom/AT&T Outside Plant Engineering Training 

College graduates trained in telephony engineering and business management styles of outside plant facilities and distribution for Southwestern Bell Telephone and Northern Telecom Co.’s.  Trained in plant design for construction of outside facilities, budgeting, and implementation of fiber optic networks, digital and copper designs.  Trained in coordinating efforts with city officials and local government, other utilities, CWA Communications Workers of America, labor unions, contractors, private builders, vendors and suppliers.

 

Education

Verizon & Bell of Pa., Southwestern Bell, Northern Telecom & AT&T Companies

(05/79 – Present)

Certificates / Training:

Northern Telecom / AT&T Certificate in Telephony, Outside Plant Engineering Program

Verizon Certificate in Custom Business Services/Customer Network engineering database

Network Survivability and Diversity Compliance

Arizona State University

(09/74– 05/78)

Bachelor of Science – Business Marketing