BRIAN T. YOUNG

55 Hidden Stream RoadHome: (732) 866-8810

Freehold, NJ 07728Cell:     (732)740-2546

 

TELECOMMUNICATION MANAGER / SPECIALIST

 

Highly motivated Lead Engineer with a diverse telecommunications background with expert skills in Engineering, Construction, Installation & Maintenance and Special Services. Results-oriented with excellent interpersonal, analytical and organizational skills. Proven leadership/project managing skills and ability to motivate others to achieve targeted results according to established policies. Excellent communication, problem solving and negotiation skills.  Strong multi-tasking and strategic planning skills.

EXPERIENCE

Verizon, Freehold, NJ1987-2015

 

Lead Engineer

SPOC / NCA / SIP Engineer, Network EngineeringJune 2010-February 2015

 

·                        Outside Plant Engineering’s single point of contact on all FiOS service order issues and address inquires, keeping service order fallout to a minimum and maximizing the company’s revenue potential.

·                        Created departmental record change process and provided training ensuring accuracy of FiOS facilities records.

·                        Departmental Site Administrator for all PC, printer and networking issues.

·                        Engineering disaster recovery team lead for Super Storm Sandy.

·                        Audit and final post engineering work orders as they are completed by Construction ensuring the integrity of Verizon's records. Consistently met District monthly Network Create objective.

·                        Service Improvement Plant Engineer charged with managing IIP budget for District, responsible for ensuring best cost on proactive/preventive maintenance issues minimizing the potential for service interruption.

 

Section Manager, Network EngineeringMay 2008 - June 2010

 

·                        Managed Design Team of 13 Engineers, coached, guided and motivated to meet or exceed Department objectives.

·                        Maintained personnel files and evaluated performance of team according to established policies.

·                        Consistently came in under budget on monthly District core capital and expense objectives.

·                        Instituted process for outsourcing work to vendor Engineering firm resulting in capital and expense savings.

·                        Created local practices to aid in the successful, timely completion of projects.

·                        Prioritized Engineering work load based on caliber and weighted ranking of orders.

·                        Project Manager of County road improvement projects for several Counties.

·                        Project Manager charged with decommissioning of antiquated AVIS Network.

 

Supervisor, Network EngineeringAugust 2007 – May 2008

 

·                        Managed team of 17 Union Associates consisting of Clerks, Drafters and Exchange Layout Assigners.

·                        Maintained personnel files consisting of but not limited to performance reviews, productivity reports, attendance records, safety/technical training and vacations.

·                        Managed team budgets and provided senior management with monthly capital and expense reports.

·                        Implemented statewide associate work objectives.

·                        Created statewide process for sending engineering work orders to posting vendor which included implementing a records clean-up project and three-way match process ultimately insuring the accuracy of the cable records.

 

 

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Planner / Training Engineer, Network EngineeringJuly 2006 – August 2007

 

·                        Monitored FTTP capacity levels including OLT, PON cards and Splitters.

·                        Issued OLT growth jobs and splitter planning packages meeting District's objectives of zero capacity issues.

·                        Planned both the new FTTP Network and older copper BAU network area with best cost mind set maintaining budget objectives.

·                        Responsible for training new Engineers and maintaining their training records, creating productive team members.

 

Design Engineer, Network EngineeringMarch 2004 – January 2006

 

·                        Designed and drafted engineering work orders adhering to capital and expense budget objectives.

·                        Performed face-to-face meetings with outside building contractors and Verizon's customers.

·                        Prepared cost estimates for both internal requirements and external customers.

·                        Monitored and tracked the flow of work orders insuring on-time service availability.

 

Systems Technician, Special ServicesJuly 2000 – March 2004

 

·                        Repaired and installed DS1, DS3, Frame Relay, ATM, DDS and other types of digital and analog circuits.

·                        Documented job activities via in-house systems such as WAFDO, CMAPS and TIRKS.

·                        Installed and maintained fiber loop converters and various types of multiplexers.

·                        Interfaced with customers as needed to achieve service objectives.

 

Team Leader, Special ServicesApril 2000 –July 2000

 

·                        Managed team of 19 union systems technicians for entire New Jersey Eastern Shore District.

·                        Allocated staff resources in a multi-tasking environment with shifting priorities.

·                        Charged with providing service within specified service intervals, managing team budgets, hours, performance reviews, technical education and providing metrics to Senior Management.

·                        Liaison between customer interactions, field level technicians and senior management.

 

Facilities / Systems Technician, I&MFebruary 1987 - April 2000

 

·                        Provided POTS service to residential and business customers.

·                        Performed cable trouble locates and repair, loop electronic and air preventative maintenance.

·                        Provided cross-training to team members.

 

EDUCATION

St. John Vianney HS – College Prep courses

Brick Computer Science School – A+ certification

Brookdale Community College – Business Administration

 

TECHNICAL SKILLS

Microsoft Outlook, Word, Excel, Access, PowerPoint, MicroStation AutoCAD, Visio, Strategic Planning, Frame Relay, ATM Networks, Project Management, Ethernet, VoIP, T1, Fiber Optics, FTTP, FiOS, Vendor Management, TIRKs, LFACs, Ivapp, Vbuild, Workbench, PeopleSoft

 

PROFESSIONAL DEVELOPMENT

IBEW Union Delegate, Priority Management, Management Practices, Risk Management, Career Development, Managing Diversity, Professional Skills, Stress Management, Situational Leadership

 

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