Trinh Tat

3245 Arrowhead Circle, Apartment I, Fairfax, VA 22030 

Tntat314@gmail.com – 804 269-6084

 

To continue my career with an organization that will utilize my Technical, Management, Supervision & Administrative skills offering professional growth and career advancement opportunities. 

 

Bachelor of Science in Engineering              Virginia Commonwealth University, Richmond, VA  May 2010

Major: Mechanical Engineering     Minor: Mathematics

 

Operating Systems 98/2000/XP/Vista/Windows 8

Microsoft Office 2000/XP/2003/2007/2010/2013

SolidWorks

MatLab, ANSYS, SQL, HTML, Dreamweaver 8.0, SAS, ArcGIS,
Avaya- CMS Supervisor, SharePoint Designer 2007,
TIRKS, WFA/C/DI, NMA Host, NMA Graphics 

 

Related Coursework: 

Calculus with Analytical Geometry I & II

Multivariate Calculus,Differential Equations

Statics, Dynamics, Material Science

Fluid Mechanics, Thermodynamics, Circuits

Physics, Heat Transfer

                                                                

Verizon Communications, (Ashburn, VA)             
Network Operations Section-Manager                                                       March 2011-Present

Currently overseeing an optical power light level project for VA,MD,DC and NJ, by collaborating closely with the Field Teams to repair 200+ sites to prevent Switched Ethernet Service Outages that affect TMOBILE & AT&T. 

Headed the Simplex Team with a group of 8 technicians clearing approximately 700 network simplexes monthly preventing outages.  For the past two years in this role, we have maintained our 98% monthly metric of clearing simplexes within 5 days before they report to the FCC. 

Analyzed over 1000+ network issues cleared monthly; to ensure 100% accuracy is reported to the FCC and to make certain there are no discrepancies in our metrics. 

Co-managed a team of 18 union work force technicians during my shift, also was responsible for compiling the schedule for the whole group of 45 in the center.  Implemented the technician schedule quarterly abiding by the guidelines of the contract; making sure there is adequate coverage on the floor on all three shifts while working in the day offs and vacation of each individual.

Relived my Manager of compiling the supervisor schedule by building the management supervisor schedule for the past two years, working together with my peers to make sure there is duty coverage for the weekend. 

Troubleshoot circuits ranging from T1/T3/STS1 /OC1/OC3/OC12/OC48/OC192/ GIGE/OMC from A to Z end isolating the location of issue prior to hand off, also clearing roadblocks that arise that slows down MTTR (Mean Time To Repair). 
 

Serve as Sharepoint Administrator, managing design using HTML in Sharepoint Designer, updated and maintained the group’s webpage. 

 

Network Operations Specialist                                                          October 2010-March 2011

 

Generated ACD call volume reports from CMS, monitoring the center’s performance, delivering daily reports to my manager.  Analyzed peak times of call volume from the reports to appropriately staff the center. 

 

Created and maintained National Transport SharePoint website, transferring and updating our outdated website to SharePoint. 

 
Handled Simplex escalations by working with the Field/Outside Plant to ensure that the problem resolves before it becomes FCC reportable. 

Verizon Communications, (Richmond, VA)                                              

Outside Plant Engineering Intern                                                  June 2010-October 2010

 

Oversaw management of the energy reduction project, collaborating closely with engineering/construction teams to remove a minimum of 100 + electronic data cards on plant sites

 

Compared Verizon’s database of pole records vs. surveyed field records using ArcGIS to ensure the most up-to-date database on pole ID and location

Accurately recorded 1500+ electronic pole records into excel for pole inventory to allow an easier, more efficient identification process

Reviewed and analyzed over 500+ Fiber to the Premise-(FTTP) jobs weekly to ensure the Multi-Tenant Unit-(MTU) count met the monthly goal objective using Peoplesoft & BDMS

 

September 2009

 

Compiled 1500+ outstanding receivables billing $1,023K in capital for the month of July

 

Maintained accuracy of HiCap orders; Analyzed 1700+ orders monthly providing results to 7 managers.