Education: 

 

Bachelor of Science in Technical Management      DeVry University                                                    Sept. 2011

Associate of Science in Electronic Engineering          ITT Technical Institute - CA                                                Dec. 1998

Assoc. of Applied Science in Video Broadcasting    Concorde College - CA                                             May 1992

Certifications & Coursework:

 

Juniper Junos Coursework TW Telecom – COSept. 2011

Cisco CCNA Coursework                                           Chapman University - CA                                                                       May 2010

CFOT / CPCT Certifications           Fiber Optic Association, Inc - CA                                                            July 2009

A+ Certification / Microsoft Certified Professional Kaplan College - CA                                                                                 Dec. 1999

Experience: 

 

Global Cloud Xchange Denver, CO            Sept. 13 to Present

Service Coordination & Provisioning Manager (Current)

Responsible for planning and directing the work of our provisioning teams; Teams are responsible for designing, ordering, testing and installing various types of Type II circuits with attention on improving the overall customer experience while focusing on improving network optimization.  Provide direct leadership through technical and operational direction, in addition to promoting quality assurance for every aspect of the workflow; Tactical and strategic direction for all facets of the service coordination and provisioning process.  Manage daily workload through effective prioritization and communication. Accountable for ensuring that teams meets or exceeds all service levels including on-time performance for network orders.  Service Management Responsibilities’ also includes, providing support to engineering team and assisting with the oversight of Sales and Service Delivery.

Senior NOC Engineer

Directly responsible for training Junior Engineers and providing lead maintenance, troubleshooting and repair of our International IT Infrastructure and Customer Network Solutions for our Enterprise customers; responsible for delivering performance and Customer Service to Reliance’s client base. This is achieved through excellent organizational skills and a strong knowledge of data and telecommunication networks via American and European standards. Experience with incident handling/ticketing and communications with customers, vendors, and field support engineers; detailed knowledge of LAN/WAN network technologies such as: VPN, SONET, Frame Relay, ATM, MPLS, VPLS and Metro E services.  Strong knowledge of industry standard routing protocols such as: RIP, OSPF, BGP, IS-IS, VRRP.  In addition to advanced experience with IP Routing, Layer 2, GRE tunnels, VLAN’s, Trunk/Tunnel/Access tagging, QoS/CoS, and ACL’s.  Excellent time management skills to allocate resources across multiple projects while working as part of a global cross functional organization, requiring regular communication with various contact profiles, such as Project Managers, Sales, Customer IT Management.  The ability to be assertive and persuasive with prospects, clients and colleagues while portraying excellent written, verbal and presentation skills; UNIX and Pert Scripting; expert ability with MS Visio, Powerpoint, Word, Excel and Outlook.

 

Cbeyond   Englewood, CO                        May 12 to Sept. 13

Tier II Support

Achievements: Field Support Production Leader.

Promotions: LEC Tech (NOC Engineer), Lead LEC Tech and Tier II.

 

As a member of our Network Operations Center and Tier II, I was responsible for monitoring and maintaining the Cbeyond’s voice and data networks; the support for Field Engineers, vendors, customers and ILEC interactions.  Responsible for network support of Telephony, VoIP/SIP, Broadsoft, Cloud PBX/Data Services, Layer 1-3, transport, DS1/DS3, DCS, DACs’, Muxes and DMS; troubleshooting of advanced configuration and provisioning with Cisco routers and switches utilizing UNIX shell and Perl scripting. Perform proper Trouble Ticket Entry and Administration; Adhere to escalation procedures and NOC processes.  Interact with all Cbeyond Customer Operations Agents to resolve customer troubles.  Escalate troubles to vendors/service providers when appropriate, responsible for resolving routine network trouble.  Ability to manage multiple projects simultaneously, while providing feedback to Customers concerning their service issues.

 

 

 

 

TW Telecom    Greenwood Village, CO                                                                                                                           May 11 to May 12

IP/Data Network Specialist II -Lead

Achievements: Provisioning Production Leader, Selected as Layer 2 Team Lead and Selected Member of Chronics Team (Overflow).

Awards: Top Bonus Earner

Promotions: Team Lead

 

As part of the Customer Activation NOC team, I provided support for the activation of Ethernet and IP network services for our customers. The work involves managing service orders, Layer 1, 2 and 3 service provisioning, troubleshooting and testing to make sure the service is installed and working properly. Some of the specific activities involved in, include the provisioning of Layer 2 and 3 Cisco/Juniper routing and switching configurations. Perform remote routing acceptance testing, after hour hot cuts to meet customer expected due dates.  Engage many different customers on a daily basis which includes vendors, business partners, field operations and the end user.  Experience working with static, BGP, and OSPF IP routing, ATM, Frame-Relay, IPsec, MLPPP, VOIP/SIP, SONUS/Broadsoft, IPVPN, Cellular Backhaul and point to multipoint Ethernet.  Possess the ability to test and troubleshoot using flash-based speed tests, IPerf, EXFO and EtherSam (RFC) test-sets, diagnose interface errors to isolate problems and work to resolve.  Working knowledge of TDM-based transport services DS0, DS1, DS3, OCn, DCS, DAC’s, Muxes, LU, Cisco 454’s, Sonet and advanced understanding of common network elements and circuit design standards.  Also, support Customer Premise Equipment (CPE) such as NetVanta/Cisco routers, ADVA’s, IAD’s, ADTRANS, channel banks, and firewalls.

 

Verizon Communications   Menifee, CA                                                                                                                                               Mar. 06 to April 11

     Fiber Optics Network Engineer

     Achievements: Selected Member of Trouble Repair Team, Selected Member of Sell One More Marketing Team, Top 3% JPD,

      Top 1% Rework, FTTP Certifications, FDF Certification and 3 Time Sale One More Leader.

      Awards: Commitment to Excellence Award, 6 Customer Recognition Accommodations & 3 Sell One More Platinum Sales Awards.

Promotions: Starting Position, Fiber Optic Network Tech II; Fiber Optic Network Tech II - Team Lead, Chronic Trouble Repair Team and Field Engineer I.

 

Completed service orders and repair activity for fiber optic network facilities, pertaining to inside and outside plant operations as well as between the customer-serving terminal and customer's premise. Tasks include, but not limited to, fiber splicing, installation and maintenance of analog voice, SIP voice, broadband data, VDSL data and MPEG4 Video equipment at the customer premise; installed, configured, supported, and troubleshot technology surrounding video delivery.  Install, remove, test, troubleshoot, and maintain copper and fiber network support services.  Install and configure routers for static IP, DHCP or PPPoe, set top boxes, VOD and assist with installation of PC software as needed to ensure proper configuration of the customer's multimedia package.  Install appropriate inside wire/cable (Cat 5E, RJ-x, RG).  Install, maintain and repair outside and inside OCN equipment and SONET facilities, outside wiring and fiber x-connects at the distribution hub and the removal of copper facilities and CPE equipment. Activate the Optical Network Terminal; also assist with account registration, web-mail, web access, Microsoft Outlook and customer education. Utilizes various test equipment such as, EXFO, OTDR, TDR, Sidekick and Sunrise to analyze network and equipment trouble. 

 

Sylvan Learning Center   Temecula, CA                                                                                                                                              Sept. 02 to Mar. 06

LAN/WAN Network Administrator

Implemented and maintained office network for 15 employees, ensuring the adaptability of software to the operating system Windows Server 2003 with Win2000 clients.  Administered local database, monitored internet security, established Domain relationships, ran daily, weekly and monthly backups. Conducted routine audits of the network to establish standards, policies and procedures, while enabling new users and establishing their security access levels. Addressed and executed routine upgrades of new hardware and software.

 

The Sage Group   AZ / CA / CO                                                                                                                                                     Feb. 00 to May 11

Senior Technical Trainer

Achievements: Wireless Technology Program Author, Wireless Communications Lead Instructor, A+ Lead Instructor, Fiber Optics Certified Instructor, Structured Cable Certified Instructor & Train the Trainer Instructor.

      Awards: Recognized as the Highest Rated Instructor via student evaluations.

Promotions: Initial Role, Basic Electricity / Digital Electronics Instructor; Multiple Courses Instructor, Senior Instructor; Certified Senior Instructor.

 

Teach multiple training courses at Quest (Century Link), SBC (AT&T), and Verizon facilities.  In essence, the courses are designed to assist employees who wish to move ahead into technical positions within the perspective company, consisting of hands on classroom training in the following areas:  Basic Electricity and Digital  Electronics, Fundamentals of DSL, Data Communications, Wireless Communications (Program Developer and Lead Instructor), A+ Certification (Lead Instructor), Fiber Optics Certifications, Structured Cabling Certifications, Advanced Switching, Networking, Server +, VOIP/SIP and MS Office.

 

 

Reflectone Training Systems (BAE)  Tampa, FL.                                                                                            Jan. 98 to Jan. 00

Flight Simulator Systems Technician II (DoD)                                                                                                               Secret Clearance 

Perform both corrective and preventive maintenance action on the 2F136 Cobra WST, 2F161 Huey WST, and 2F170 Cobra and APT Flight Simulators.  Utilized, administered and repaired the following: IBM Mainframes, E&S Mainframes, NT Servers UNIX Servers, RS 6000, AS/400, Sun Solaris and SBC computer systems. Experienced with SONET, SNA, Ethernet Networks (TCP/IP), Scramnet Networks (IPX/SPX), NT workstations and peripherals. I maintained all image generators, video projection systems, aural/ICS, flight systems, power supplies, and simulator hydraulics.  Utilized the ability to interpret electrical schematics and mechanical drawings; experienced using standard test equipment and have effective diagnostic routines to troubleshoot analog / digital circuits to component level.

 

Boys & Girls Club of Southwest County  Temecula, CA                                                                                                          Aug. 96 to Jan. 98

Program Director

Achievements: New Programs Development, Increased Membership, Community Assistance Programming, Facility and Organization Expansion within multiple cities.

Awards: Boys & Girls of America, Youth Director of the Year Nominee, Community Development Award, Merit Award, 2 Palmolive Colgate Awards (1^st & 2^nd Teen Video Programming) & School District Recognition for After School Programming.

Promotions: Starting Role, Part-Time Counselor; Full Time Counselor, Technical Director, Teen Director; Final Position, Program Director.

 

Implemented a peer-to-peer network with Internet access and Win95 clients, installed and maintained facility Security Alarm and CCTV.  Installed, configured, maintained, and customized the environment for the office staff, as well as for educational programming in computer center.  Planned, constructed, operated, and performed corrective maintenance of an in house television studio, recording studio, and mobile disc jockey units.  Direct knowledge of television/video production environment and broadcast standards.  Instructed and advised a two time National Award Winning Video Club in the arts of Television Production.  Diagnose and Evaluate problems with content related to Video, Audio or Technical composition of Media in regards to all stages of production.  Also, responsible for the development, implementation, organization, and daily operation of the Teen Program, Shivela after school program, and the National Power Hour tutoring program.  Supervised, trained, and delegated to all staff in programming areas.

 

PacTel / AirTouch                                                                                                                                                                                        June 91 to May 94

Cellular Network Technician

Responsible for supporting Senior Technicians and Engineers; Troubleshoot complex networks, telecommunication equipment,    FDMA/TDMA wireless communication equipment.  Identify and troubleshoot Network System performance issues, provide assistance in RF engineering activities supporting the design, development and optimization of a wireless network.  Ability to perform tests with various testing equipment such as Signal Analyzers, Frequency Generators and Oscilloscopes.

Outside Sales Rep - Cellular

Responsible for Identifying leads, manage prospects and acquire new business via cold calling and provided leads.  Determine customer needs and propose appropriate service needs.  Prepare and deliver sales proposals/presentations and follow up with key decision makers.  Completed required Customer Service Agreements (unaltered), reports and other paperwork in a timely manner and in accordance with Company policy.  Proactively, developed and maintained an awareness of market behavior, as well as competitive trends to respond accordingly.  Regularly meetings with Sales Supervisors to review weekly sales activities, progress on goals, and status of prospective customers.

 

U.S. Army / Active Army Reserve                                                                                                                                                            Nov. 87 to Nov. 96

Radar Technician / Signal Support Specialist                                                                                                     Secret Clearance

Achievements: Honor Graduate, Top 13% Occupational Testing, Leadership School Graduate, Advanced Leadership School, Selected for Allied Forces Training & Soldier of the Year Nominee

Awards: 2 Army Achievement Medals, 2 Special Recognition Awards, Good Conduct Medal, 2 Safety Medals, 2 Driving Awards, Cold War Service Ribbon, Overseas Service Ribbon, German Marksmanship Badge & Combat Service Ribbon.

      Promotions: Starting Rank, E-1 Private; Discharged Rank, E-5/Promotable, Pending Warrant Officer Packet submittal.

 

Extensive experience with the installation, maintenance, and repair of weapons location radar microwave systems with antennas arrays. Preventive and corrective maintenance of Tactical Satellite Systems (SATCOM), telephony, POTS, DS3’s, RF transceivers, MSE Cellular (CDMA/FHSS), Multiplexers, Network Switches, Information Systems, as well as Tactical Fax Machines, VINSON, KY-57/58, OMNI, DVNT’s, ANDVT’s, SINCGARS and STU3’s. Experience in organizational structure; strategic planning, tactical planning, contingency planning, policy development, professional and technical training.