Dave Quick

9 Amelia Court

Fredericksburg, Va. 22405

540-295-4056

drquick@gmail.com

 

Objective: 

 

To obtain a challenging position that will allow me to utilize my diverse managerial, technical and operational experience. This experience has been gained from my duties in the Telecommunications Field over the past 20yrs.

 

Summary:

 

Multi-faceted professional with over 20 years of diverse experience in telecommunication/ IT network construction, installation, repair and maintenance • Highly goal-oriented with a passion for hands-on project management, superior execution and team-building • Core competencies include: strategic planning, initiate and manage complex projects • Technical, Managerial and Project Management experience • Manage in-use and stocked inventory/resources • CDL, heavy equipment operator • Communicates well with technicians, engineers, customers • Build/ train teams •CompTIA Security+

 

ACTIVE DOD SECRET SECURITY CLEARANCE.

 

PROFESSIONAL EXPERIENCE

 

Magellan Health Services

Avaya Voice Communications Engineer, Glen Allen Va.   

August 2014 – Current

 

·   Provide Avaya Communication Support for Magellan Offices.

·   Program the Avaya CM6 and other Voice Communication systems

·   Provide direction to other Voice Communication employees to relocate employees and complete large projects.

·   Coordinate projects to meet the needs of Magellan.

·   Support remote RSCs.

·   Programming in the Avaya CM6, Avaya Audix voice mail, Avaya CMM Voicemail and ACD Call Management System.

·   Support of remote Magellan offices.

·   Installed hardware and software in the supported Avaya Communications Systems.

·   Relocate employees in the supported offices and support other nearby offices.

·   Provide support to other Voice Communications employees.

·   Relocate equipment from storage to office and offices to storage.

·   Perform repairs on Avaya Communication equipment in the supported offices.

·   Repair and modify existing cabling in the supported offices.

·   After Hours support for Magellan offices.

·   Provide system and facility documentation for supported offices

·   Coordinate vendor work in the supported offices.

·   Work with AT&T and MCI to provide T-1 services and toll free numbers.

·   Assist Other Avaya Communication Engineers on projects.

·   Programming Avaya CMS system.

·   Document facilities and service for the supported Magellan Offices.

·   Provide ACD reporting support for the supported Magellan offices

 

World IT Solutions

Telecommunications Specialist, US Army Network Enterprise Center (NEC), Fort AP Hill, VA   

July 2012 – July 2014

 

·            Previous position as a Telecommunications Specialist / Support Division, for the Directorate of Information Management/ Network Enterprise Center at Fort AP Hill, VA. This position was the main focal point for voice and data communications.  Previously served as a Technical Point of Contact for Telecommunications/ IT related issues pertaining to Fort AP Hill, VA.  Duties directly related to these positions included the following:

·            Troubleshot telephony related problems including Avaya VOIP, Avaya Call Center and Legacy system integration issues and resolved them.

·            Designed, configured, implemented and supported Avaya VoIP installations. Maintained & configured Avaya VOIP, SIP Gatekeepers, Gateways/Routers, on E1/T1, PSTN. Assisted in Reviewing, evaluating, and the approval/disapproval Telecommunication/ IT design criteria for major facility construction/modifications required to support multiple missions and/or project(s).  Included in these reviews: telephone/ IT equipment floor space, environmental controls, physical and electrical conditioning, security (IDS), power, lighting, fire protection, explosion protection, etc., Plan/conduct studies and perform a technical analysis of communications requirements to develop preliminary/detailed system designs, technical specifications, statements of work, manuals, and handbooks necessary for the procurement and installation of new digital telephone switching, electronic security and outside plant equipment, systems, and facilities.

·            Worked With CAIRS Telecommunications Management Systems (TMS)

·            Manage Base Consortium Conference Bridge

·            Forum Crash Circuit for Emergency Response.

·            Assisted with the implementation of Avaya CM VOIP, for several locations across the Fort AP Hill Base.

·            Installed and maintained routers and switches in various network configurations supported VLANs, Qos, VoIP, and advanced access-lists.

·            Programming of Avaya 650 media gateways, and Avaya CM6 servers.

·            Assisted in Reviewing, and the approval/disapproval submittals that pertain to any additions, moves or changes to the Fort AP Hill infrastructure. These submittals are from multiple agencies, including Corp of Engineers (COE); Job Order Contracting (JOC); Base Realignment and Closure (BRAC); Installation Information Infrastructure Modernization Project (I3MP); and Defense Information Systems Agency (DISA).

·            Installed/ turned-up and tested various types of commercial and proprietary communication equipment including both wireless and wired equipment, deployed in various types of environments.

·            Managed and/or performed site surveys to determine the condition of existing telecommunications services, facilities and equipment.

·            Managed the operation/ maintenance of multiple telecommunications digital/analog switches and various related circuitry and equipment. These systems include the Avaya G3R Voice System along with the Avaya Intuity Voicemail System

·            Assisted in providing oversight and guidance to ensure proper implementation of the Fort AP Hill Local Area Network required to support all Secret Internet Protocol Router Network (SIPRNet) and Non-classified Internet Protocol Router Network (NIPRNet) requirements.

·            Prior experience in the deployment, termination, and SPID identification of ISDN circuits to support multiple types of VTCs (Video Teleconferencing Circuits).

·            Provided 24/7 on call support/ assistance when required by the mission.

The Experts, Alexandria, Va.

SITE LEAD, ARMY CORP OF ENGINEERS IT (ACE/IT) PROGRAM2008-2012

•Managed the United States Army Corp of Engineers (USACE) infrastructure for PC and communications support in the Alexandria, Va. and Washington D.C. locations

•Reported directly to the ACE-IT Regional Manager about any issues with customers or projects that could not be handle locally

•Maintained day to day moves, adds and changes on the USACE  Avaya g3 pbx phone system and Audix voicemail for  approx 600 users

•Worked as the Corp of Engineers, Telecommunications Service Control Officer (TSCO)

•Took Service@once Training through Verizon for Wits 2001 and Wits3

•Setup and troubleshoot Video Teleconferencing and Conferencing Bridges for multiple locations

•Took Telecommunications Service Control Officer Training and earned a certificate from the Defense Telecommunications Service Washington (DTSW) for the Corp of Engineers in Alexandria location

•Provided the management, guidance and leadership to improve existing processes and develop new processes to constantly improve the quality of IT Service Delivery within the enterprise:

•Promoted to Site Lead where I served as a key POC for internal projects (site migrations, moves, post acquisition integration, etc.)   Between the Customer Relations Manager (CRM), Lockheed Martin and  subcontractor teams

•Made sure all BMC Remedy Action Request System Incidents are being addressed and resolved and monthly SLA’s are being met

•Managed the daily activities of Service Desk staff responsible for the following, and act as a technical escalation point in a campus setting with approximately 1800 users in 4 different buildings.

•Create tickets for troubleshooting by using BMC Remedy Action Request System software, and close them once they are completed.

•Coordinated efforts with NOC and Management personnel to resolve Incident Requests and Engineering Change work orders.

•Resolved desktop and laptop connectivity issues, network connectivity

•Configured network drivers, configured network settings and tested

•Walked users through new applications.

•Assigned more complex requests to Tier 3

•Ran software / hardware diagnostic tests for major tasks but not limited to these platforms: Windows XP

•Experience with active directory related to include password resets, enable and disabling accounts, added users to member groups/OU Admin

•Performed system upgrades.

•Provided subject matter expertise as required

•Tracked and worked with third party vendors and other groups for break fix issues which could not be internally resolved.

•Developed concise, targeted reports illustrating the team's performance, trend analysis, and performance improvement opportunities.

•Troubleshot phone equipment failures.

•Provided technical support on usage of phone equipment.

•Managed voice mailboxes for individual users.

•Coordinated phone work orders.

•Scrutinized Call Detail reports.

 

Quick Communications, Inc., Fredericksburg, VA

OWNER / TECHNICIAN2005-2007

 

•Managed all aspects of ordering, sales, installation, service and repair of telecommunications equipment

•Held responsible for managing digital circuit turn-ups.

·               Troubleshot telephony related problems including VOIP, Call Center and Legacy system integration issues and resolved them.

·               Reviewed, evaluated and implemented telecommunication designs for major facility construction/modification, such as telephone equipment floor space utilization, environmental controls, physical and electrical conditioning, security, power, lighting, fire and/or explosion protection.

•Exposed to, and experienced with, multiple types of hazardous/ high stress situations such as working regularly in close proximity to electrical circuits

•Skilled in all aspects of copper and fiber networks, including switching operations, assignment provisioning and main distribution frame components.

•Well experienced in all forms of copper and fiber splicing, including various placement methods and procedures.

•Directed and/or performed site surveys for all associated outside plant structure to determine condition of existing facilities, services, systems and equipment.

•Installed Fiber to the Premises (FTTP), Optical Network Terminals (ONT) and routers, set up state-of-the art VOIP service, programmed peripherals for video and voice and data service.

•Resolved difficult technical issues associated with the installation and/or change in configuration of equipment and systems.

•Past work with technical analysis of telephone communications requirements aiding in the development of designs, technical specifications, Statements of Work and manuals for the procurement and installation of new telecommunications facilities.

•Performed project management duties which included responsibility for ensuring project goals are accomplished within predetermined budget requirements and time constraints.

•Past experience working with T-1, T-3, DS-1, DS-3, OC-1, OC-3 and OC-48 circuits in a packet-switched network. High level of experience in internal troubleshooting and maintenance of packet switched networks/long haul transmission circuits.

•Performed contract administration functions by approving technical requirements, reviewing and approving/disapproving costs and monitoring contractor work in progress to ensure company standards and specifications are met.

•Handled telecom project and developed project proposals.

•Processed invoice and payments; purchased products for current inventory as necessary

•Administered and maintained monthly budget for all business aspects

•All company finances are entered and tracked with the use of QuickBooks.

•All paperwork given to the customer is printed according to custom templates that I have designed to benefit the needs of the customer.

•Installed and maintain office network consisting of wired and wireless technology.

•Installed customer broadband routers and Switches programmed as necessary for clients needs

•Managed the HR function in the areas of staffing and training.

•Motivated employees to achieve personal goals and to consistently meet expected quotas.

•Built a teamwork environment that encouraged hard work and collaboration.

•Ensured workflow efficiencies, customer service excellence, and quality assurance.

•Setup and maintain web/mail/file server along with desktop and laptop workstation

•Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease.

•Cultivated strong customer relations and client loyalty as a result of dedicated customer service

•In my duties as the web master I programmed and maintain the corporate website. Including ftp uploads www.quickcommunications.net

•Installed network and voice cabling, PC workstation setup and configurations, router and switch setup

•Maintain, update, and consult on Voice and LAN configurations and troubleshooting

•Designed and implemented all graphics and visual representations for the company including the logo, business cards, letterhead/masthead, and all manner of visual aids using the complete Adobe Creative Suite design suites.

•Strong customer service/phone skills

•Formulated cost allocation reports.

•Formulated telecommunications systems.

•Provided technical support on usage of phone equipment.

•Managed voice mailboxes for individual users.

•Coordinated phone work orders.

•Scrutinized Call Detail reports.

• Installed new workstations, laptops including loading software and configuring network settings for clients.

•Analyzed technical proposals.

•Handled telecom project and developed project proposals.

•Managed medium to large project.

•Aided in creation of specifications.

•Provided beneficial telecommunication business solutions.

•Supported voice switches and related applications.

•Outlined Telecom system.

 

EDUCATION

 

Computer Learning Center, Springfield, VA PC Repair

University of Mary Washington, Fredericksburg, VA CCNA 2009

ECPI University Richmond, VA CompTIA Security+ Certification

 

PROFESSIONAL CERTIFICATIONS

 

CompTIA Security+

Avaya G3 Tacticle Training:

Avaya Aura Communication Manager Implementation – ATI0234IEN

CompTIA Security+ 2014

NEC - Aspire S/M/L, UltraMail and Intramail:

Panasonic – Courier:

Panasonic - DBS Panavoice:

Panasonic - DBS 8/24, 40, 96:

Comdial - Execumail S/W 6.5:

TSCO certification from the (DTSW)

Service@Once Training (Verizon)

Comdial - Executech 2000:

Lucent - Legend / Partner Basic:

Active Voice - Technical Basic:

NEC - Electra Elite:

Comdial - DXP S/W 4J:

NEC - NEAX 2000 IVS2