Jeffrey C. Tyler

1983 Myrtle Joe Dr

Ormond Beach, FL 32174

Cell: (727) 262-1991

VoIP: (813) 523-0247

jeffrey120763@gmail.com

Career Focus Exceptional communication and problem solving skills, ability to perform complex

qualitative or quantitative analyses necessary for project management, team building

competencies, engineering, design, telecommunications, and data communications.

Extraordinary solutions for IP networked environments.

Education

Penn State University

Electrical Engineering Technology

St. Petersburg College

CCNA Cisco Certified Network Associate

Experience Tyler BuiltSM

Tampa, Florida

2014, 15

”Innovation that connects people with technologies"

Patent Pending 62069889 Under 35 U.S.C. 111, 35 U.S.C. 371.

Over 10 years of research, testing, documentation, design device to transmit high speed

internet great distances.

CenturyLink

Fort Walton Beach, Florida March 2011 – April 2014

Data Systems Field Engineer

Engineer, install and maintain networks for local, county and state Governments

utilizing but, routers, Wireless, LAN, WAN, switches, Routers, Ethernet and other

architecture.

Diplomat between customer, management, peers and sales. Generated innovative and

amazing ideas to streamline efficiency.

Support 911 centers for 4 counties, 11 Public Safety Answering Points utilizing all

documented high speed communications technologies to date, VoIP, Cisco Call

Manager, Shoretel Unified and Cloud Communications, etc.

Design system configurations, job packages including scripting, cable run list, method of

procedure, materials, drawings and schematics, software, and hardware for team

members and administration for accurate installation, documentation and maintenance.

Provide technical assistance, training and support to field technicians, staff and

customers on a daily basis.

Switch and Data

Tampa, Florida

March 2009 – August 2010

Network Support Engineer Tier III

Highest Tier of Escalation before manufacture of Cisco, Extreme and other switches,

routers and servers.

Altoona, Pennsylvania

St. Petersburg, Florida

1995

2010

Preformed installations, testing of transmission facilities, Network maintenance, and

coordination of complex projects as upgrading multiple vendor systems, maintaining

system application and ensuring quality customer service.

Reviewed Change Management, solve problems and perform special projects as

assigned by management.

Responsible for troubleshooting complex Layer 1 through Layer 3 technical issues.

Proficient with OSS requirements, strong experience with Cisco routers and switches.

Solid understanding of Network protocols, routers, optical switches, VLANs, TCP/IP

knowledge and familiarity of VoIP.

Perform protocol analysis on various Network architectures; including but not limited to

Ethernet, Wireless, Fiber-Channel, Frame-Relay, and ATM.

Support Network based services; including but not limited to BOOTP / DHCP, DNS, NTP,

TFTP, SNMP and VPN solutions.

Raytheon Verigent Contract PA, MD, NY, NJ

September 2006 – January 2008

Field Engineer

Worked with upgrade of Federal Aviation Administration network including configuring

Cisco Routers (DXCs, Frame Relay and Fractional T-1 etc), using Network topology

techniques and protocols. Including but not limited to: radar, radio, computer, video

networks.

Experience in switch mode power-supplies.

Proficient in setting configurations on equipment of all components of an IP Network,

especially testing and replacing components (Cards, Cables and etc.).

Apply a solid working knowledge design of communications/audio systems filters, PLL,

modulation.

Verizon Contract H & M Pittsburgh, Pennsylvania

October 2004 – August 2006

Project Engineer

Was responsible for providing Engineering for SONET and FTTP (Fiber-To-The-Premise).

Engineer Central Office expansions, instillations and augmentation.

Advised upper management of cost saving solutions and practices.

Coordinated installation, testing, and troubleshooting of transmission facilities (OC48,

T3, T1, and DSO)

Dominion Telecom Inc.

Pittsburgh, Pennsylvania May 2001 – October 2003

Senior Network Design Engineer

Was responsible for providing complete implementation, engineering and installation

management of SONET, DWDM and Timing Networks nationwide.

Engineered complete Cisco Network for all Dominion Collocations.

Recommended and successfully wrote the Dominion Telecom Standards Manual,

technical publications including facility and other practices of craftsmanship.

Provided training to all technicians and operation supervisors.

Directly managed requests for all quotes in vendor selection of electronic equipment

that reduced cost.

Frontier TEKsystems Contract

Rochester, New York July 2000 – May 2001

Fiber Optic Systems Engineer

Was responsible for providing Engineering and Operational Design, Technical

Development and Deployment of Fiber Optic Networks according to demand.

Engineered DSL (Digital Subscriber Loop) for the city.

Recommended and successfully implemented bandwidth solutions.

Directly responsible for ordering vendor equipment that exceeded budget guidelines.

Adelphia

Coudersport, Pennsylvania July 1995 – June 2000

Senior Circuit Design Engineer

Was responsible for providing ensuring timely completion of Circuit Designs, OC3, DS3,

DS1, DS0, POTS, co- location installations, switched and ISDN

Directly managed six (6) individuals responsible for circuit design in twenty-five plus

(25+) cities.

Designed, tested for acceptance switched services (Lucent 5ESS), Inter and IntraLATA,

trunking, mixed services including delivery of packaged voice, data and IP.

Managed precision of databases, Network capacity and other information.

Conduced planning and installation of Fujitsu SONET Networks.

Coordinated with Long-distance Carriers and Local Customers utilizing Bell Core

Standards and Inter-exchange provisioning.

GTE Contract H & M

York, Pennsylvania April 1989 – September 1993

Telecommunications Technician

Provided installation of multiplexers and cross connect equipment.

Preformed central office cuts for digital upgrades.

Performed routine maintenance, trouble shooting and emergency responses.

Demonstrated skills in pole climbing, underground and all outside plant disciplines in all

climates of weather, adaptable to any work environment. An energetic hands-on

worker.

EDS

Detroit, Michigan

June 1985 – December 1988

Telecommunications Technician

Designed and built fiber optic networks interfacing with microwave networks for GM

state wide.

Engineered and constructed local voice and data systems.

GTE Contract Henkel’s & McCoy

Community Service

Irving, TX

August 1983 – December 1984

Performed general construction, maintenance and cable splicing of Outside Plant.

Meals on Wheels of Tampa

http://www.mowtampa.org/

Other

Training

Routers; Cisco, Juniper

Switches: Cisco, Foundry, Extreme, Force 10, etc.

Cisco ONS 15454 Installation and Engineering

Alcatel 1603 1640 Turn-Up and Operation

Lucent Technologies Lambda Unite DMX 5ESS Switch Architecture

Larus Systems Synchronization, BITS installation and engineering

Fujitsu FLM 2400, 600, 150

Tellabs 5500 and 565 DACS Turn-Up and Operation

Experience supporting Windows XP & 7

Experience with Lotus Notes

Microsoft Office Word, Excel, Visio

Other Skills Well versed customer service skills written and verbal communications with follow-up.

Lead technical and diplomatic resource for major projects at all levels for project plans

ahead of schedule and below budget.

Network engineering both desk and hands on of all types of routers, switches and

servers.

Provide technical leadership during major incidents and drive to quickly resolve complex

escalated network incidents.

Strong leadership in planning, communication, interpersonal and organizational skills.

Master in Cisco-based LANs, WANs, Metro Ethernet, Firewalls, ACLs, routers, switches

VLANs, VPN, Cisco IOS, BGP, Load Balancing, EGRIP, OSPF, streamlining network

utilization.

Expert experience of Cisco VoIP infrastructure design, implementation, QoS (quality of

service), VoIP, Shortel.

Expert knowledge of PC operating systems and general office applications hands-on in

configuring, maintaining and troubleshooting Windows, SQL, Unix and Linux servers.

Superior knowledge of wireless, Ethernet, DNS, TCP/IP IP version 4 & 6, SMTP, H323,

SCCP, MGCP,SIP, TFTP, DHCP, TCT/IP, HRSP, ISDN Q931, HDLC, EIGRP protocols.

Fully developed in critical thinking, logical and troubleshooting techniques.

Project Management principles: planning, scheduling, monitoring, controlling with

knowledge of business processes.

Strong Technical writing of work orders, engineering packages, contract outlines,

interpretation and explanation. I have written a 500 page book on procedures,

practices still in use today, a request For Quote that is very efficient.

Expert in scripting language K-Shell, etc.

Tier 3 escalation, only Cisco would be higher.

Able to identify areas in need of process documentation and work with the teams to

create, document and train the process.

Ensure that all new network services are designed to deliver the levels of availability

required by the business, and validate the final service design to meet operational needs

of the business to ensure excellent service delivery.