JOHN SHEPLEY

ljohnshepley@aol.com

 

7135 Wilburdale Drive                                                                                        Phone: 703-941-4868

Annandale, Virginia 22003-6031                                                           Cell: 703-862-0553

 

SUMMARY

 

Proven technical leader with extensive product support, product management, product training and operational experience in line, staff and consulting roles.  Recognized as an effective and motivational team leader with a consistent track record for delivering bottom line results on time and with a focus on overall customer satisfaction.

 

·               Technical Support                                         ·   Training Development and Delivery                            

·               Product Evaluation and Support ·  Quality Improvement

·New Services Introduction & Support· International Trade Show Support

 

PROFESSIONAL EXPERIENCE

 

Fairfax County Police Department Sworn Auxiliary Police Officer           1987 - 1997

 

Fairfax County Public Schools Bus Driver           6/2006-12/2014

·   Drive full size diesel powered bus for elementary, middle & high schools.

RE/MAX Olympic Realty, Virginia Realtor           4/2005-5/2006

·   Bought and sold commercial and residential property in Virginia.

Parsons, Fairfax, Va., FTTP Engineer, contracted to Verizon                                7/2004-1/2005

·   Engineered multiple phases of FTTP projects from inception to design completion.

·   Created CAD designs, managed: vendors, permitting, FTTP Engineering, RAMS, ICGS, and OSP Engineering. Worked on time sensitive projects and met deadlines while overcoming obstacles. 

·   Demonstrated functional knowledge of practices and procedures with respect to FTTP and MS Project.

Radian, Inc., Carlisle, Pa., Site Manager                          6/2004-7/2004

·   Managed daily operations of ICIDS III project site on military installation, including supervision of up to 14 employees.

·   Coordinated installation of security system by collaborating with PM-FPS, Engineers, system administrators and operators.

·   Provided technical assistance and instruction to installation team.

·   Updated site drawings as the system was installed, wrote reports and completed all required documents to government standards.

USIS, McLean, Va., Telecommunications Technician (consultant)                          9/2003-6/2004

·   Reviewed, edited, updated, published technical documentation.

 

CIENA COMMUNICATIONS, Linthicum, Maryland            1/1997- 9/2003

Senior Technical Support Engineer, 2001-2003

·          Supported customer networks of metropolitan and long haul DWDM systems in the United States and many foreign countries.

·          Provided system level pre and post-sales support for customers.

·          Maintained global on-line technical documentation library for staff real time access to product information enabling the highest customer satisfaction rating in the product segment.

·          Completed eight month assignment in customer NOC supporting a new metro DWDM network and reduced trouble reports by 99% by fine tuning the network, including incumbent and customer provided equipment.

·          Facilitated product support for several domestic and international trade shows including shows in Singapore, Hong Kong and various domestic locations.

 

John Shepley     Page Two

 

 

Senior Training Engineer, 1997-2000

·          Developed and delivered training curriculum and materials for fiber optic based Dense Wave Division Multiplexing (DWDM) products.

·          Demonstrated expertise in stand-up training with delivery to over 1,500 individuals in the United States and several foreign countries on three continents.

·          Attained superior ratings from training recipients. Acknowledged by trainees and management as being expert in presentation of technical material to non-technical audiences.

·          Completed training of diverse groups including sales, marketing, engineering, manufacturing, executives and customers.

·          Conducted needs assessments through customer surveys to determine curriculum requirements.

 

BELL ATLANTIC CORPORATION, Multiple locations1984-1996

Member of the Technical Staff, Fiber Optic Media

·          Evaluated new products for marketability and profitability within the corporation.

·          Developed technical requirements and objectives for Request for Proposal (RFP), Request for Information (RFI) and Request for Quotation (RFQ) regarding new products and services.

·          Analyzed responses and provided technical guidance in the product selection process. Performed laboratory testing and coordinated field trial/product introduction of new products for the outside plant fiber optic network.

·          Published all technical documentation including operational practices and training for new product deployments.

·          Led fiber optic product selection teams that reduced network deployment costs by 33% through introduction of product standardization and competitive bidding.

 

CHESAPEAKE AND POTOMAC TELEPHONE COMPANY OF VIRGINIA

Falls Church, Virginia      1967-1983

Outside Plant Facility Planner, 1982-1983

·          Maintained records, produced 5 year wire center plans, managed day-to-day requirements for outside plant facilities in a 7 wire center area in the Northern Virginia operational area including  Falls Church, Great Falls, Vienna, Tysons Corner and McLean, Virginia.

·          Managed demand order coordination of facilities and responded to customer inquiries and complaints to the PUC.

Management Center Supervisor, 1980-1981

·          Supervised all outside plant operations in the Northern Virginia managerial district including placing, splicing, testing, maintenance and removal of outside plant telecommunications products and materials.

Outside Plant Splicing Supervisor, Groveton, Virginia, 1978-1979

·          Supervised a group of entry level to experienced cable splicing technicians including scheduling work, monitoring and maintaining quality and safety, mentoring and answering for all group activities.              

Outside Plant Placing Supervisor, Groveton, Virginia, 1977-1978

·          Supervised a group of outside plant technicians who completed all cable and pole placing and removal in the assigned work area.

·          Handled on-the-job training, monitoring and evaluating all team members. 

 

EDUCATION/TRAINING

Virginia CDL B/P/S

Licensed Virginia Realtor,

Certified in Sumitomo Air Blown Fiber and most fiber optic splicing and testing equipment.

Extensive computer experience including Windows, NT, Excel, PowerPoint, Word, Outlook, etc.