SWETHA MACHERLA

571-550-5435

macherla.swetha@gmail.om

 

Summary

 

Around 7 years of experience in the field of IT focusing on Quality Assurance and Testing. Experience includes a clear understanding and knowledge of all phases of SDLC. Ability to understand business proposition, adapt quickly to add value to the engagement

 

Expertise

 

·                                   Expertise in Manual/Automated QA Testing, using tools like Quick Test Pro, Load runner, Test Director/ Quality Center.

·                                   Proficient in QualityCenter for Test Designing, Requirement Mapping, Reports, Test Execution and Defect Tracking

·                                   Seasoned professional with outstanding knowledge on setting up QA Process from scratch, Test planning, Test Strategies, Test Suites, Test Estimation, execution, monitoring and resource balancing skills

·                                   Diverse experience in Automated/Manual testing including Black Box, White Box & testing techniques at every phase of the development process like Module/Component, Functional, Usability, GUI, Performance, Security, Unit, Integration Testing, Acceptance Testing, Regression & Web Testing.

·                                   Expertise in problem solving and tracking bugs using bug tracking tools like Rational ClearQuest, Test Director, Bugzilla, Bug Tracker for reporting the defects and capturing metrics.

·                                   Participation in the design, business/functional requirements review meetings, writing Requirement Traceability Matrix, and ensuring defects are tracked to closure.

·                                   Proficiency in testing Software implemented in C#.NET, ASP.NET on Windows  and C, C++, J2EE technologies on UNIX platforms

·                                   Involved in designing the projects based on Unified Modeling Language (UML)

·                                   Possess specific experience developing complex SQL queries using different Joins on multiple tables to perform Backend Testing in Oracle, SQL Server databases using TOAD.

·                                   Extensively worked on UNIX Shell and Perl scripts and SQLs in manual and automated testing.

·                                   Worked with Change Management group on change requests and implementing them into System Testing and End-to-End Integration Testing.

 

 

Professional Experience

 

 

Verizon Data Services, Tampa, FL                                                      October 2012 – Till Date

IVAPP (Integrated Verizon Advanced Provisioning Platform)                                                               

QA Tester

 

IVAPP is an FTTP provisioning platform for voice, data, video and specials. IVAPP serves the entire Verizon National Footprint of FTTP flow-through provisioning. It provides the functionality for managing assignable inventory, managing network elements provisioning, activates FTTP network elements (OLT, HUB, Drop terminal, ONT etc.). Service Qualification provides the address fiber potential capabilities and the existing services to the ordering systems. It interacts with address systems AAIS and NTAS which sends the latest address feed to IVAPP addressing module on regular intervals.

 

RESPONSIBILITIES: 

 

·                                   Developed Test Plan and Test Cases for creating the active fiber network elements OLT, ONT ( SFU/MDU ) and Out Side Plant(OSP) passive elements for test bed addresses based on the user stories (functional and technical requirements), based on the solution requirement specification (SRS) documents from Business analyst and technical design documents from Developers.

·                                   Used Quality Center as a tool for saving, modifying, and reviewing all the Test Cases

·                                   Attended IVAPP plan meetings to review the requirements.

·                                   Maintained issue trackers to track requirement and business clarifications.

·                                   Extensively worked in Manual testing of the application and tested the fttp order flow and provisioning functionality and service migrations.

·                                   Tested order installations and migrations/activations based on the universal service order codes (USOCs), feature codes and plans.

·                                   Developed automation test scripts for functional and regression testing of the application using QTP.

·                                   Created several Re-usable Actions in QTP for generic and secured portions of the application

·                                   Worked extensively on the shell and perl scripts to automate the voice, data and video orders.

·                                   Performing Back-end testing for Database integrity by executing complex SQL queries for validating the data in the backend database tables and to perform inventory creation and order upgrades and performed negative test cases.

·                                   Conducted Unit Testing (Module Testing), Integration Testing, Regression and Smoke Testing.

·                                   Interacted with performance testing team to provide the functionality of application to help them build performance test plan. Prepared test data for performance testing.

·                                   Ensure all documentation above is approved by the QA Manager prior to carrying out any testing.

·                                   Performed Smoke Testing, Security Testing, GUI Testing ,User Acceptance Testing and member of the User Acceptance Testing team and wrote Enhancement Requests and worked with the perspective of the user.

·                                   Used Dashboards for Test Case Status, QA Report, and Quality Metrics.

·                                   Provided daily status and statistical reports to management via EXCEL spreadsheet.

·                                   Logged defects using Quality Center and managed the change requests.

 

ENVIRONMENT: Quick Test Professional (QTP), Quality Center, Load Runner, SQL ,TOAD , Unix MS Office, Shell/Perl scripts, Oracle10g, C/C++, J2EE,

 

Sprint Wireless                                                                             March 2011 – September 2012

Call Rating/Billing/PDF E-Bills, Herndon VA.                                                               

QA Tester                                                         

 

Sprint is one of the leading wireless service providers in the US market. It offers various services through   .com.  Web based application for customers to view their bills, pay bills, check their payments, e-bill enrollment, sort their bills and print the bills in PDF format. Testing included new features, upgrades, enhancements, production fixes and validating .csv and .pdf files which contains customer’s monthly bill statements.

 

 

RESPONSIBILITIES: 

 

·                                   Developed Test Plan and Test Cases for e-bill, call rating based on the user stories (functional and technical requirements), based on the solution requirement specification (SRS) documents from Business analyst and technical design documents from Developers.

·                                   Attended sprint plan meetings to review the requirements.

·                                   Maintained issue trackers to track requirement and business clarifications.

·                                   Extensively worked in Manual testing of the application and tested the billing functionality and call rating.

·                                   Tested bill rating based on the universal service order codes (USOCs), feature codes and plans.

·                                   Conducted Unit Testing (Module Testing), Integration Testing, Regression and Smoke Testing.

·                                   Interacted with performance testing team to provide the functionality of application to help them build performance test plan. Prepared test data for performance testing.

·                                   Ensure all documentation above is approved by the QA Manager prior to carrying out any testing.

·                                   Performed Smoke Testing, Security Testing, GUI Testing and User Acceptance Testing.

·                                   Member of the User Acceptance Testing Team, wrote Enhancement Requests and worked with the perspective of the user.

·                                   Coordinated with developers to fix the bugs and conducted Functional (Positive and Negative), and Integration Testing.

·                                   Participated in weekly meeting with the management team and walkthroughs.

 

ENVIRONMENT: Quick Test Professional (QTP), Quality Center, Load Runner, C#, .net ,MS Office, , Oracle9i.

 

 

AUSTINCSI                                                                            August 2009 – February 2011

AT&T, Orlando, FL.                                                 

QA Analyst

 

AT&T is the largest provider of local and long distance telephone services in the United States, and also sells digital subscriber line Internet access. The Application helps customers

to check and get the information about their bills and other details regarding wireless, Telephone service and U-verse in the form of Apps and Website.

 

Responsibilities:

 

•         Understanding the business logic & user requirements.

•         Used  Quality Centre as Test  management tool to manage defects

•         Analyzed the Business Needs and Functional Requirements for the Application.

•         Performed UAT and Regression Testing.

•         Assist with the Stakeholder testing.

•         Performed Devise testing.

•         Continuous interaction with the data team to resolve any issues with the data provided.

•         Identified and Reported Defects by classifying them based on severity and priority

 

Environment: Quick Test Pro (HP QTP), Quality Center, HTML, Windows XP, SQL, TOAD, Web services, Oracle 9i,Unix, device testing, MS Word, MS Excel.

 

 

Wipro Technologies                                                                      November 2006- July 2009

H3g, Bangalore, India    

HP Openview Support Engineer                       

 

 

 

HP OpenView software allows you to manage your IT infrastructure components in an ordered, standardised manner, defining rules, actions and alerting characteristics on faults or potential issues in your IT environment.  It is primarily used for monitoring servers, devices, networks, databases & applications to ensure faults are detected and alerted upon in a timely manner.  Proactive monitoring is also possible to ensure alerts are received before a fault occurs, thereby providing time to fix a potential problem before it escalates and affects the business.

For a server to be monitored using HP OpenView, agent software is installed that sends alerts to the central HP OpenView management server(s).

A number of rules defining what is to be monitored can be defined and applied to the server.

HP OpenView can integrate with trouble-ticket systems HP ServiceCentre, BMC Remedy to allow incidents to be raised against specific support teams within your organisation.

HP OpenView can integrate with notification systems to provide enhanced alerting capabilities.  This could be in the form of SMS alerts to support staff

 

Responsibilities:

 

·provided  technical support for Hp Openview and resolved Service Request , Fault PR’s

·Provided workaround to avoid the business impact.

·Administration of all OpenView Servers.

·Monitoring of all servers in H3G Network and addition of new servers as per the requirement.

·Deployment of Logfile Monitor, Process Monitor, Schedule Monitor

·Monitoring of health of the OVO in a clustered Environment

·Installation of OVO Agents

·Development of Shell , Perl scripts for implementation of out of box requirements.

 

Environment: HP OpenView ,  HP-UX, Solaris,PERL Scripting, HTML,  JAVA(Service viewer, Dashboard to collect data from OVIS , SERVICE DESK , OVO databases and represent it in the Business service hierarchy in a refined manner for the higher level management) .

 

Educational  Qualifications

 

 

·  Bachelor of Technology in Computer Science from JNTU, Kakinada, India.

·  WIPRO Quality Certification.